Petland Discounts

The Petland team is not only knowledgeable about fishkeeping but also incredibly patient and thoughtful. I purchased my first aquarium there six weeks ago and have since made it a habit to ‘bombard’ Alex, Joe, and Pedro with all kinds of newbie questions (about fish, equipment, supplies, etc.). They’ve been nothing but caring in the process, and I will most certainly continue going there.

DO NOT buy pets, pet supplies, or ANYTHING from here.
I showed up wanting to purchase 2 hamsters. When I asked what gender they were the two men behind the counter said «uhhhhhhh they are female.»
When going home with the hamsters I realized that they were too friendly with each other if you catch my drift.
I went that night to return the hamsters and they said they were «closed» when Unilocal said they were still open for another hour. The workers didn’t care and ignored me at the door.
I went in the next morning to finally do the return. The manager (Camille) was extremely rude to me but agreed to do the refund after complaining about it.
INSTEAD of giving me my refund, they charged me another $ 100. Thank goodness I checked my account because if not they wouldn’t have even noticed that they stole money from me.
Don’t go here.

A good place for what it’s supposed to be. The animals and fish have always been kept clean from what I’ve been able to tell, which is first and foremost the most important thing in a pet store to me.
The staff has been wonderful, although I’ve never bought anything so I haven’t had TOO much interaction. But I’ve been acknowledged and they even let me hold some of the guinea pigs and rabbit, which a lot of places don’t do.
The location doesn’t get a ton of foot traffic, which is good because it’s small and somewhat cramped.
The only reason I gave it 4 stars is because the selection isn’t too great, especially for cats. I wasn’t expecting gourmet animal food by any means, but it’s still nice to see some more variety.

Very Small selection. They really only had a few other brands of dog food better than Beneful. Lacking basic brand dog foods that 99% of the other pet food stores carry, and other locations of this store carry.
Not sure why but huge disappointment. Pet Market 7 blocks away is a smaller store but has way more brands. Save yourself the time and go there.

Great pet store. They have everything you could possibly need for pups, plus stuff you didn’t even know you needed! Really helpful staff and genuinely happy to help out with advice etc. I tried to get my dog some boots for the snow/​salt and they’d sold out, but instead of just trying to tell me when to go back there, they actually called around to the local competitor stores to find out who had some in stock — way beyond the call of duty!

Back when I still flirted with the idea of being a pet owner in this wonderful city, it was because of Petland Discount that I was able to turn the dream into reality. I was then a new owner of a fish with all the toys a new fishy pet owner would love, along with the satisfaction of knowing I had a resource I could turn to anytime.
It’s not all fishes of the sea, lots of other animals available from hamsters to random birds. Don’t come here expecting a giant display of dogs and cats, the store has just enough accessories and food for them, but it’s certainly no specialty store. If you’re down with the fishes, then perhaps this place is for you.
The prices aren’t crazy especially for this part of town, especially when it comes to food (canned food, feed, etc.). Customer service is pretty friendly and the people traffic isn’t very overwhelming. Feel free to come prepared with questions, it’s likely the animal loving staff can answer them for you.

I have been a customer of the store since it opened. The customer service is going out the door, the knowledgeable employees are leaving, the only bright spot is that Camille is still the assistant manager, she’s a doll. On the other hand the new manager needs to learn about product, and not be so arrogant when he makes a mistake. He makes you feel like you did something wrong if he suggests something and it does not work, for him it’s all about the bottom line. When you’re a customer you are the bottom line, you should feel like a king or queen. Larry don’t tell people to buy these fish and everything will be fine because they are of the right size and then the fish you sold me damaged all of the other fish in the tank, and you can’t take them back because you had to many of them in stock. I finally returned the fish and this manager told me the two fish I bought from looked like sh#$, he only gave me half my money back (he would have taken them back earlier they would not have looked as bad). Steve or Marty would have apologized and given me full store credit because I spent enough money at this petland. And Larry please never tell a customer in front of other customers after buying 7 fish at $ 10.99 each, and only one died that I must be doing something wrong because you did not lose a single German Ram (he called them yellow Rams), give me my money back and keep quiet. I heard two died in the store the night I bought them. Also don’t tell me that the wild Garter snakes you get in are bigger than the ones you get from breeders. I don’t want to hear you buy snakes from people who profit from nature, I deal with reputable breeders and pay good money for my snakes.
I now go to spoiled brats and the pet shop on 10^th Ave for my cat and dog. Petco and the internet breeders for fish. I want to keep kids employed, and the kids try very hard to please me, only to be under cut by the manager. The Moral to the story is always try to keep your loyal customers.
For customer service go when Camille is there.

I expected this pet shop to be very pricey because it’s in the high end part of town, but much to my amazement, I found their products to be considerably less costly than even online discount pet companies. (I’m an avid researcher and price comparer.) They have the best quality foods available, as well as some pet ‘junk food’ like Pedigree. (BTW, their canned Pedigree is $.50 a can LESS than it is at the RIte Aid Drug up the street.) The people are terrific, they know their product lines, they remember you after you’ve been a few times, and they even remember to ask you about your pets. If you take your pet with you, they may even remember its name, and always act glad to see it.
The store is clean, well organized, and easy to shop in– if you can keep your dog out of the toys and treats. My dog goes bonkers when she figures out that we’re heading to Petland.
I couldn’t be happier to have this pet supply store just a couple of blocks from our home.

Went here to simply get advice and product names to purchase online (Amazon probably). they were Sooo amazingly helpful and with my iPhone I looked up the same products I wanted and it was $ 20 less at Petland so I purchased my Turtle Habitat kit there plus some extras and they delivered for free. I WILL BE BACK

DIRTY! DISGUSTING! RUDE!
They have the WORST customer service I have ever experienced.
They only cheap, crappy product! I would never go back.

If there’s one thing Hell’s Kitchen has no lack of, it’s pets — especially dogs. So it should come as no surprise that they are tons of pet shops in the area. Many are smaller, mom and pop type operations but one of the larger ones is Petland Discounts. This chain used to be much more pervasive than it used to be, so it was actually a bit of a nostalgia trip to actually shop at one again (the one I knew in lower Manhattan closed ages ago). The exterior has the classic black and yellow sign that all the stores have and there are pet supplies aplenty in the windows.
Inside, the aisles are a bit tight, but everything is clearly labeled. I was not 100% sure if they would have the brand of pet food I was looking for (Wellness), but they did and I was super happy as I was totally out of cat food at home when I went. The price was very fair and was on par with other stores in Manhattan that I’ve visited in the past.
There was a veritable parade of dogs coming through the store as I shopped, and almost every owner that came in seemed to know the manager — and that’s always comforting. I also noticed the staff actively delighted by the critters, something I can imagine could get old after a while unless you really enjoy working with animals.
This store doesn’t just stock dog and cat food, but they also have a selection of fish and fish accessories. They have other items such as the electronic water filters for animals (they had one running much to the delight of the dogs visiting the shop).
I’m not generally in this part of Hell’s Kitchen, but if I am I know where to go to grab some chow for my kitteh.

It’s all about PRICE here. Twelve Littermaid receptacles for $ 21.99. That’s competitive. Only the essentials for dogs, cats, fish, hamsters, and a few other types for critters. Look for $ 55 designer feeding bowls (and clean surroundings) elsewhere.

This seems to be a higher-​end version of Petland Discounts than the one I used to go to in the West Village. Roomier and seems to have a better selection.

Good petshop on the neighborhood.
Very clean and organized.
I just don’t like they keep the fish food behind the counter…
And be careful when selecting salt water fishes or sensitive fresh water fishes.

Small with very little selection. Its a good place to watch some hamsters scurry around in their cages or watch fish swim in their tanks. I only go n there to buy some doggie bags.

Just like any other Petland Discounts around.
They have everything you can ask for in a Petland and it is a little more organized and cleaner than their brothers and sister stores in Queens.
I went here on a break from work to get some hamster stuff and found a huge selection with a lot of space to walk around which is the problem with my local petland discounts.
Pets are kept sub standard but this is petland after all…

Took me forever to find a basic pet store like this! Pet boutiques are everywhere nowadays, but all I needed was something super basic. Never mind that I was getting something for a random project, if I ever have a non-​dog pet in this lovely city, I would probably come here. They have some wholesome cat food brands (like Merrick’s canned food, Nature’s Best dry food, that I’d feed my cat) along with other fastfood brands. Just know the fur coats and bling blings are not here but other small animals’ needs are can be met.
AND I WARN YOU: do not peek into the freezer or refrigerator in the back right aisle. WAAAAAAAAAH! … well, unless you care for an animal that requires you to… :(

I called Petland Discounts to have them send me some fish supplies. Camille answered the phone when I called and was incredibly helpful. She took my order over the phone, described the products and had them messengered to me within two hours.
My only issue is that I was a few blocks away and they had a $ 30 minimum for delivery. She was torn because she didn’t want me to spend money on stuff I didn’t need but also her guy wouldn’t deliver for less. I ended up just tipping him a lot but it was slightly annoying.

Best pet (cat) supply in the neighborhood*
Since moved from an area with PETCO in walking distance, I have been looking for an alternative pet supply to take care of my 4 loving cats. I checked 4 – 5 stores in the neighborhood and came to a conclusion that Petland carries the basic but necessary items at reasonable price. Places like Spoiled Brats is fun to visit once in a while to go window-​shop some fancy or unique items, but they sell the basic supplies for much higher price. I still miss the PETCO’s refillable cat litter bucket, but Petland carries Tidy Cats litter in all types, so I am satisfied with it.

I came in here for a nostalgic peek at the teddy bear hamsters and was almost there when I saw the bird room. And in the back – a blue parakeet pecking at the eyes of a dead white parakeet.
I indicated that I wanted to vomit and one of the guys in the store, without batting an eye, promptly removed the offending carcass, explaining that when there are too many females, they beat the weakest one and the male tries to mate with it. It is a sordid tale indeed.
They offer all manner of fish/​aquarium needs, a limited amount of large mammal pet needs (dog and cat stuff is abundant but basic, but if you’re looking for that vintage Gucci sweater for your chihuahua, 1) shame on you for dressing your dog and 2) you’re out of luck). They also sell birds, reptiles, and all manner of small mammals including guinea pigs. They sell the hamsters for practically free (well, 99 cents) if you buy the deluxe palace that comes with it for $ 80. And their hamsters aren’t too old, apparently they have a warehouse that breeds them.
Everyone here is very compliant and seem to be knowledgeable. Perhaps when I’m ready to be a pet owner again I’ll come by here.