Pet Ark

I was so excited that this dog store was around the corner from my building but I can say I won’t be making it my regular one. As the other views have said, it has all the essentials, most big brands, etc. but the prices are WAY too high. The cheapest bag of treats is $ 10 – 12 for a small bag and on avg runs $ 15. That’s a huge markup from big brand stores or online retailers. I understand that its a small local business but for the same bag of treats having it be twice as expensive is crazy. Same is true for dog toys.
Honestly, my lil pup is a princess– I try to buy the most organic food, good quality toys, and treats but I can’t justify that price for convenience. The staff is quite friendly and service is good. It’s a nice little store for emergency pick-​ups or if I’m lazy but if I had to buy all of my dog’s goods there my bill would hit the roof.

Such sweet staff. Always friendly and give my dog treats. Their food selection could be a little better though. They have lots of socks and jackets In different sizes, and cleaning supplies of all kind.

People are really nice there and they have free dog treats.

A great selection, good pricing, and convenient location. However held back by an extremely slow restocking schedule, if you need specific foods for your pet, they likely will not be able to keep up with your needs.

Brought one of my dogs in for a nail trimming, as she is really sensitive with her nails. Doing it at home is such a pain. I was scared for the dog groomer as my dog will sometimes bite me when I cut her nails, but she was really good and made my dog very calm. It turned out to be a breeze. Quick and affordable.

I’ve been using them for the last few years since they opened. They carry the specific natural food I feed my cat, for less than other places in the neighborhood, and they deliver. Having my info in a system instead of giving it over and over again would be nice. But I haven’t had any problems with them.

Hrm, not sure why there’s such hostility towards this place, though perhaps the staff I dealt with today was not the same staff others have? My visit to Pet Ark was hardly extraordinary in a good or bad way. The store stocks many of the brands found in smaller shops such as Greenies and Weruvia. They are not huge, so everything is a bit tightly packed. Still, they have a good selection of canned, bagged, wet and dry foods along with toys and supplies (gotta get those poop bags for the canines!).
The two staff members I met were all smiles and nice. Not overwhelmingly so either. They both asked me if they could help me with anything even while busy restocking shelves.
The store looked clean and organized and I had no trouble finding anything. I’m not saying knock your neighbors over to go here, but it’s worth the trip if you need pet supplies and are in the neighborhood.

A decent selection of pet food, toys, and treats, but unfortunately staffed by some cranky people. After breaking the ice, the guy working did actually smile, but he still seemed to not be enjoying his job. I’ll give them another chance since they are close and their selection of raw hide is pretty awesome.

This place is such a joke! The customer service is HORRIBLE, and the people that work there are just plain IDIOTS! I called one time asking for my dog’s food and they said they were out. I asked them to check downstairs and they said there wasn’t any. I walked to the store an hour later and the shelves were filled with her food. I asked them what the problem was and they said they hadn’t understood what I had wanted and didn’t even offer so much of an apology. Strike one.
Today, I wanted to give them a second chance. Now, I know their delivery minimum is $ 15. My dog’s food is $ 14.99 plus tax… so that’s plenty enough to have it delivered. I called, told the idiot girl what I wanted, she took down my address… then asked the idiot guy how long it would take him to deliver. He told her, because of the weather, he won’t deliver less than $ 25 worth. WHAT??? You can’t just change the rules on a day-​to-​day basis. If you don’t want to go out in the rain, just tell people you have no delivery guys for that day.
This place is overpriced and run by complete assholes… don’t go here!

I was so excited when this store opened around the corner from our apartment just before we adopted our dog. I envisioned an easy source for dog food, but 6 months later, we’ve given up and are using a mail-​order service. We’ve been repeatedly told that the large bags of the kibble we feed are «being ordered», «will be here at the end of the week» and it’s just not true. There are obviously others in the neighborhood buying the same food as we’ve seen bags of it one week that are gone the next, but the lack of regular supply is disappointing.
Overall, good selection of upscale foods, treats and toys — just sorry that we won’t be patronizing a local store for the kibble. At $ 48 for a 28 pound bag every six weeks, I’m surprised that there wasn’t more effort made. We have a larger dog and can’t keep hauling home the small-​size bags all of the time, and no, I don’t want to switch to a different formula.