Morgan Stanley Children’s Hosptal of NY Presbyterian

This hospital has one of the best children cardiology team in NY! If you’re ever in need (hopefully that would never be the case) of a good pediatric medical team, look no further.

I am writing this review in hopes to help someone avoid the horrible experience I endured while giving birth and recovery at Columbia Presbyterian. I arrived at the hospital a day after my due date due to a severe migraine, they took a scan of the baby and said they had to induce. I began the inducing process on Saturday night. I didn’t deliver the baby until Tuesday afternoon. That is 3 days in the delivery room. Despite the wait, I was treated like a queen. Constantly checked on, the nurses were great! the doctors were great! Everyone was pushing for natural delivery and I finally did on Tuesday. And that’s when the terror began.
They took me to the recovery floor on the 6^th floor, as another reviewer stated, aka HELL. There were no private rooms available and thought it would be fine. The rooms are extremely small and split in two for the other mother with a cloth screen in between. These rooms are not sanitary! The nurses are RUDE, I cant emphasis that enough RUDE beyond RUDE. I tried to get discharged early because I thought i would get better care at home due to a myriad of mistreatments but they said I could leave but the baby could not. It was so bad, I contemplated leaving my baby that was not even 24 hours old because of how horrible the nurses were. It wasn’t until 24 hours after the birth that the epidural wore off and that’s when I lost the ability to walk, or sit up, or move AN INCH. I was in so much pain and they kept telling me that I strained my groin. I told them something was wrong and they didn’t believe me. It took them until I said I was in so much pain I was going to pull my hair out until they finally gave me medicine. What happened to me physically was not their fault, but how I was mistreated was. I asked the nurse in the middle of the night if she could help me move my legs because I couldn’t and her reply was «move them yourself». I called my husband hysterical at 4am I am summarizing the horrors of what I went through there because I don’t expect people to read the whole thing, but DO NOT, I repeat DO NOT give birth there. The level of care on the 6^th floor recovery is despicable.

An absolutely wonderful pediatric facility with the most caring, attentive and dedicated physicians, nurses and staff of any hospital I have ever been involved with.
Forget the Hollywood and actors making $ 20m a film, the life saving teams at the Morgan Stanley Children’s Hospital are the real stars. These are the heroes that too often are overlooked.
Love this place and the entire staff!

I was induced on Thursday and delivered on Friday. During the entire labor and delivery experience the doctors and staff were wonderful. Everyone was respectful, sweet, and on point. They all made me feel very comfortable. I was in terrific hands.
It is true that the recovery unit was a down grade but in appearance only. After reading some of the reviews about this area I was really concerned but the nurses there were wonderful. They got into places I never would have been comfortable with people going into before delivery but I was so thankful for them because I was in a lot of pain. If it weren’t for them I don’t know how I would have made it. I really felt helpless.
Overall I was extremely satisfied with my experience.

This review is for the maternity part of the hospital.
Arrived on a friday morning due to High Blood pressure and pregnant wife. Got moved to the 5^th floor — pre-​natal unit and it was good. the rooms were spacious and the nurse services were adequate. When i mean adequate, i mean they dont let you die. You call and it took them 3 calls from the buzzer to come to our room, right next to the nurse station. Their excuse was, you could have screamed for us if we didnt hear the buzzer or didnt see the light. Second day a better nurse showed up and it was good as expected. Doctors wake you up at 5am and dont see you until next day at 5am again. Never saw the same nurse or doctors in 3 days while there.
Got moved to L&D «labor and Delivery» and service was like an upgrade to a suite. Nurses were responsive when the IV’s drained and when needed to go to the bathroom etc. This was the best part of the stay, job well done in the 10^th floor. After delivery we got transferred to the 6^th floor aka hell.
The 6^th floor is the recovery floor for newborns and mothers. a single room was converted to a 2 patient room that you cant even stretch your legs in. What i mean is that it is so tight in there that the chair has to be put sideways for it to fit and that means that the baby is going to be outside of the curtain wall that belongs to your part of the room. It took them 45 minutes to get the bed inside the room and the patient next to us had to be moved. The nurse didnt fit in the room and had to call someone else to help. Not even being in the room 2 hours, we got moved again but this time it took them 1h 45m to get us back to the 10^th floor that is only located 2 minutes away via elevator. Everything went great on that floor but then we had to be moved back again to the 6^th floor, aka hell.
While in Hell, you get a chair, baby nursery and your bed. guess what, you dont fit and you have to move your newborn either to the nursery or the outside part of your room. It looks like a studio converted into a two bedroom apt. Asked a nurse why does it take so long to get anything done in this floor and her response was, we got a gold star and walked away.
While nursers here are a hit or miss: One nurse told my wife a medical term for something and she asked if she could spell it for her so she can google it to find more info on it. She rolled her eyes and walked out. The she brought the breast pumps and just left it there. a few minutes later comes in with formula even when in our paper work it says breast feed only. She says here do this and walks away. My wife calls her back and she asks: Could you at least teach me how to use this machine since im only breast feeding? she walks away and comes back and says give her this (more formula). Thats when i said enough and went to get the supervisor Gladis.
While grabbing Gladis i asked another nurse to get me a breast pump since the one in the room was not working, she asked who is your nurse and i pointed to her and she goes ohh i see. here is the pump and Gladis showed up after a 2 minute wait.
Im not here because i like it, we came here because we had a medical emergency. if you have a choice go to another hospital. The nurses, not all, are lacking customer service skills big time.
The hospital is supposed to teach you how to bathe the baby and give you exit instructions for new mothers. None of that was done. Gladis felt so apologetic and gave us her personal business card to call her. Discharge took another 3 hours to find a wheelchair and numerous walks to the nurse station. When finally discharged, the baby buzzer was taken off by a nice nurse and put on an elevator that heads outside without passing security. I think we should have gone via security to make sre that the baby with us was actually our baby but at this point nothing surprised me about this hospital
When i mean never, i mean never going to come back here for anything.
the reason for two stars: because some nurses here are actually very good and the L&D department has their act together.

NYP did a fabulous job renovating the Morgan Stanley Children’s Hospital of New York-​Presbyterian (or CHONY as we call it around here). The original children’s hospital was founded in 1767, and we’re on the third rebuilding; lets just say this place has been around for a good long while.
Starting with the main lobby, you enter into a gorgeous marble building with a nice little café (looking at you Juju), and where the wild things grow themed art work. Once you make your way up the entrance ramp, there’s a great indoor space called winter garden. It’s an enormous three story indoor space where there’s always musical performances and events for the kids to enjoy. Performers include American idol runners up, bands like FUN! Events include parties for Halloween and other various themed parties — last week it was pirates day, it caught me off guard to see so many pirates walking around.
The emergency room is also new, and an especially cool feature of CHONY. They have Xbox 360’s with connect on the walls, and most of the table tops are huge tablets that they can play games on. The waiting room is as gorgeous as the main lobby, very kid friendly and clean. All of the floors are recently renovated as well; super modern and patient friendly. They all have books and art for the kids to enjoy while they wait.
Like I said NYP did a fantastic job with this new incarnation of CHONY, it’s a pleasure to see this kind of world class service being offered to patients who need it the most.

Checking in for the tour where the baby is gonna be born! It’s it real now!!! The place is very secure and has an excellent delivery area for babies. The nursery is in a slight need of an upgrade. You go from delivery to recovery and its like going from the ritz to a hampton inn. Just a minor observation.
But the most important thing is the staff. They all seemed very friendly and welcoming. There’s a lot of staff around which is a comforting feeling.
I should have posted this review months ago when I started the review as we are just about a week away from having our baby here. So maybe I will update it sooner if I can.

My niece and just recently my nephew was born here. The staff were very polite, informative and treated everyone kindly. The hospital was clean and in a perfect location us uptown Manhattan folk!

My sister and I Came to this hospital to deliver my niece. Definitely a beautiful hospital, the first day here for my sisters scheduled c-​section there had been many emergency c-​sections so we had the stag reschedule our delivery for the next morning… We came in the next morning and everything ran smoothly, the doctors were fantastic and the nurses had great bedsides manners. My only issue with this hospital were the reception staff… They had been very cold and rude. I was by my sisters side up until they took her in the operating room and I had asked the nurse staff if I may run downstairs and eat then come back up. They had given me the okay. When I walked out the receptionists told me I can no longer go back in. After asking several questions I had rudely received answers to them. I asked the procedure for returning and their response was don’t worry we do this all the time. I of course responded saying since I don’t I have the right to know protocol for returning to the room… Due to rude staff I will not be back to this hospital… Respect is the key ingredient to someone’s every day interactions with others.

Beautiful hospital, kept clean and has moderately priced valet parking in the front. Children’s themed story in lobby where you can pick up books, toys, puppets, candy, etc for your little one after their visit with the doc. Alternatively, parking can also be found in the streets. But what really made our last visit the best… was spotting Chris from Sesame Street on the sidewalk with my little ones. Anything that puts a smile on my kids face, puts a smile on mine :)

Best Hospital in the City! ME and wife are in good hands w/​our baby girl coming in April! The nicest Nurses! Hospital food sucks, but Dallas BBQ’s is across the street… wish there was a bar in here though…