L’Occitane

This location smells so terribly of cigarette smoke! It’s seriously disgusting. I asked the woman working why this is and she said that the tenant who lives above the store smokes and that the ventilation is bad /there’s nothing they can do about it. But honestly for a non-​smoker, it’s unbearable. I live around the corner so the location is all too convenient for me, but I regret going as I’m very sensitive to smoke and both the Devine oil and cream that I purchased actually smell like cigarettes. I can smell cigarette every time I use the products, it’s disgusting! Like rubbing cigarette all over my face, so I don’t use them. It was a horrible waste of money. I definitely recommend choosing a different location or Sephora.

I walked to the L’Occitane to get a birthday gift for my boyfriend. I was lucky enough that Kate was working there that day. She’s very knowledgable about the products and I loved the facts and the history of the brand she told me about-​Very interesting! I ended up purchasing more than I originally planned only because the products are amazing and they actually hired an amazing sales person! Thank you Kate!

3.5 stars for good customer service. I love the rose scented lotion line. The products are pricier than most body/​beauty shops. Needless to say, I ended up purchasing more than what I came in for.

I love thier soaps and body lotion, makes your skin feel very good, the prices are not high and the crew is nice. they can make the store look a little better.

There was definitely a better selection of gift sets online! Unfortunately I am a last minute shopper. Still love this store and their products so I ended up buying what I wanted individually.

This is my go to place for scented lotions. While they are pricier than some other places like Bath and Body Works and The Body Shop, I like the scents here much better. I also think this is a great place to go to buy a gift for someone.
For each fragrance they offer lotion, soap, perfume, candles and more. They often have some discounts going on but I usually only buy one thing at a time so I have not taken advantage of any of the deals.
The staff here are usually helpful and knowledgeable about the products.
The Cherry Blossom Shimmering Lotion is my favorite. The shimmer is subtle, not overpowering like some others can be, and has a great scent.

This particular location is a complete disappointment. Introduced to the «Crème Divine/​A L’immortelle biologique» at the West Village location, where a very well-​informed NAME resides, coming here to return a defective spray Pump with Fig linen spray afterwards, was a complete disgrace! I had my receipt, and was very chipper that day, but a disgruntled staff member ruined my impression of the franchise.
«Are you absolutely SURRRRRE you don’t want to exchange it for anything else?» She asked me for the third time.
«Yes, I’m sure» I replied adamantly, browsing the small space. it was within 3 days of purchase, I had my receipt, and the pump was defective! What more would it have taken a simple smile and perhaps a few samples’ apology?
Instead, she said:
«I’m sorry, we actually can’t return the item, because you already opened it.»
«It’s filled to the top! I clearly could not even use it since the pump is ‘broken’, maam,» I replied. Another lady came over and approved the return, upon my becoming furious at the money hungry ordeal. Bitter lady made the return, and without looking me in the eye basically ‘shooed’ me away. I left, only days later to find out NOTHING was ever credited to my account.
WORST experience ever; I second guess my affinity for the Crème and serum now. Every pump resonates an association to this repulsive experience at the Soho location.

Very intimate location and they always have the best products. Sometimes you dont get help immediately but thats okay. Gives you more time to sample or smell their latest. I like the availability of pre-​packaged gift sets are available to look at and you can know exactly which products and what size are available.

This is a nice L’Occitane store because every staff here is very friendly and eager to help. They carry most of items and have special gift sets all the time. I like coming here just to feel pampered!
I highly recommend their hand cream and shea butter body lotion. They really keep you moisturized.

This store needs better customer service. I definitely love L’occitane and their products but not one sales associate (there were about 4) assist me or ask what I needed that left and went to another location.

The shea butter hand cream is what dreams are made of.
Anything, lavender from L’Occitane is probably what dreams are made of.
Wait, why are there so many reviews from hetero males to my right while I’m writing this?
Excellent.

A very cute little boutique in SoHo. The guy that helped me and my friend was very friendly/​outgoing and also knowledgeable of the products. Everything smells amazing!!! I loved the French music in the background and also the French countryside décor. I enjoyed my experience here, will be back when my product’s finished!

Have had «Shea Butter Foot Cream» on my «To Do List» for a while now/​ (yeah, I pamper myself… so what!) :)
Annnywayyyyy…so when I found myself outside of this place, I popped in.
I Immediately asked the clerk in the semi-​crowded store, who took me directly to it, picked it off the shelf for me, and had me rung up in less than 2 minutes.
After we had a 2 minute chat about how the world is «going green», and how I didn’t need a bag, I rolled out wondering…“why can’t everything be that efficient?“
Good Store
With the Product I wanted
Helpful and Efficient staff.
5 stars.
Now if the company would change it’s name, so I could find it in a Unilocal search, as I couldn’t the last 5 times I tried on the mobile app.

I recently went into this store to pick up the new shea butter face serum (it rocks) and thought about my review of this place. Since I reviewed it, the store closed, Clarins opened in its place, L’Occitane took the corner on Prince and Mercer, then closed down, then Clarins closed down and now L’Occitane is back to its old space on Spring St! I love it!
I wish places would return to the original spot that I miss visiting (like Duane Reade on Broadway between Lispenard and Church instead of the Chase Bank).
Anyway, just wanted to say how happy I am to have L’Occitane on Spring Street again!