Lin Laundry Mat

The ladies here are so nice! I only drop off my non-​air dry items and they do a good job with quick turn around. Friendliest staff!

Nice people. Have used them +15 times and there’s never been an issue with their service. Their opening hours can be a little inconsistent though so call ahead.

they completely ruined my suit jacket and then acted like they had zero idea what happened, tried to blame it on me etc. they are nice until they mess up and then become completely rude and unreasonable. horrible customer service.

Horrible place! I sent a white blouse for dry cleaning. She did it twice but nothing got cleaned! I was disappointed but she had so many reasons to decline her responsibility! The funniest thing is that this shop does not do dry cleaning at all! She sends clothes to another shop for that! But I don’t know if she lies or not. Well, if she knows it’s not possible to clean the dirt of my white blouse bc of the material, she should have refused to do it in the first place! what a shame she still asked me to pay! Will never go that place again!!!

I used dry cleaning service here and I am satisfied with their service.
As many says, Lin has really good memory and her service is reliable.

They’re very good for wash and fold, and will pick up and drop off. Reasonable prices. Dry cleaning is a little less reliable — was told I would have a shirt done and ready to pick up on Monday for a meeting, and it was not ready. Definitely not a huge deal but a little
annoying.

I come here and drop my laundry off.
Everyone is super friendly.
I come back the next day and pick my laundry up.
Everyone is super friendly.
My clothes are clean.
My wallet doesn’t hurt.
5 stars.

I’ve been using Lin’s Laundry for over 4 years now. Ms. Lin as a person is absolutely awesome. She remembers your name and everything about you. Her service is impeccable. There might be a slight delay (5 – 10 mins) off of what is quoted but remember these guys are lugging 25+ lbs of laundry from multiple people on each run. Middle of a rainstorm or scorching heat, they will always be there. Think about that next time your lazy ass is too hungover to walk down the block and do some laundry. Its laundry service, not rush organ transplant service.
I’ve moved three times and continue to use Lin even though there are closer stores that offer the same service. Nobody can match her consistency and dependable delivery guys.
Not sure where the negative reviews are from at all, in 4 years, I’ve never had a problem. Always amazing service, clean, methodically folded clothes + the ability to do my work clothes as laundered and dry cleaned. This is and will continue to be my one stop shop for laundry and dry cleaning.

Such a convenient service and the fact that they take credit cards is a plus. My only complaint is that the price I got on my receipt when I dropped of my load was different than when it was delivered/​what I ended up paying.

— Only positive — very friendly greeting
— delivery and pickup will always be quoted 45-​hour and will always be late (once it was over 2 hours later)
— I asked if they could get a stain out of a jacket and if not, I wouldn’t leave it for dry cleaning. She said she would check and let me know. I come back, the stain is not completely gone but she goes on and on about how she had them do it twice and if I want it clean, then I shouldn’t stain it. Duh?!
— she gets irate and short with me and then says just to take the dry cleaning and not pay for it. Odd, but I wasn’t going to argue bc I wasn’t going to come back either
— Reason I had asked in advance if they thought they could get it out bc I had sent things to dryclean and it would come back with more stains than when I dropped it off

«HONNNEEEEEYYYY!!!» That’s what you’ll hear from Lin’s when you call and tell them it’s you. It’s like the Cheer’s of Laundry delivery; they always remember you and always ask how you are. Their delivery guy is the nicest guy in the world. My clothes are always folded perfectly and wonderfully. Full disclosure: One time I got a few extra items that weren’t mine in my laundry bag but they sent someone to pick it up immediately and then didn’t charge me for laundry the next time. I love Lin’s! The best!

DO NOT GO HERE! Ruined my belt when dry cleaning and would not even consider remedying the situation. I checked the coat when I received it back, but it was such a small piece missing that did not notice until the following week when I went to wear it that it was gone. I called and she said come in so she could see. When I went, she pulled up my account and said she never received the belt! Not only is she unorganized, but I question if she is a major liar deleting that she even had the belt. Lastly, she was extremely rude and wouldn’t even listen to anything I was trying to say. If customer service and quality dry cleaning is important to you, STAY AWAY!

You either love this place or have gotten unlucky at times. I really like Lin and her crew. They are super nice, always excited to see you and chat about the day. I have always liked the service, but they have shrunk a few sweaters of mine which is very frustrating. Other than that it is super convenient and clothes are clean at a reasonable price.

Love the people here! So friendly, and they do a great job. I’m so happy to have found them!

Terrible terrible service. Cannot stress enough how rude, dishonest, and completely unprofessional these people are. Ruined a very nice dress I took in to remove a couple of minor stains. When I picked it up, there were new stains on the dress that were not previously there. OF COURSE, they tell me the stains were there before and they are faultless in the matter. The girl I spoke to when I originally brought the dress was standing right there, fully aware that they were not there originally and had been incurred while the dress was in their care. It looks horrible, much much worse than the couple stains that I brought it in with.
But even more unforgivable is just how completely RUDE these people are. They don’t listen, they just talk over you, offer to make no reparations, don’t even offer any sort of apology. Nothing. Worst service I’ve probably ever had the misfortune of dealing with. DO NOT take your garments here unless you want them ruined and to subsequently be accused of lying and trying to extort some hole in the wall business with a tactless, dishonest lot of people running the place.
I made this Unilocal account specifically to review this business because I found the service to be that offensive. I’ve already told several people in my building to avoid this place. I know I will and I hope you will too. There are too many honest, hardworking people who run good businesses that deserve your support – this place is not one of them.

In the many years I’ve been letting someone else wash and fold my clothes, I can’t say I’ve ever experienced anything quite as easy as Lin. Here’s how a typical interaction goes with them:
* You call and ask them to walk to your apartment and grab your laundry
* They’re at your door in 30 – 45 minutes
* The next day you call and ask them to delivery your clean, folded laundry
* They’re again at your door within 30 – 45 minutes with a sack full of great smelling threads
* The end
If you’re as lazy as I am, this is a remarkable service. Plus the fact that you can use your credit card to pay for your fluff & fold is something I’ve never experienced with other businesses of its kind. If you live anywhere within a stone’s throw of this place, you really need to get familiar with them ASAP.

I still love them… and they seem to really love me! They know my name, they get so excited when I call them up to pick up or deliver my clothes. It’s nice to be appreciated.
But I just re-​read my review and I don’t know why I thought you could do self-​serve laundry here. You can’t. In fact, you can’t even really get in the door the place is so cramped and tiny. They actually have to hand me my bag of laundry while I stand on the street. But that was before the Winter From Hell… now I only get door-​to-​door delivery. I’m fancy.

I can’t even remember the last time I felt compelled to write a Unilocal review but these guys are the WORST. Do NOT send your clothes here.
They consistently lose things (five of my towels!) and give you wildly inaccurate times as to when they will arrive to either pick up or drop off your laundry, leaving you sitting at home for three hours on a Saturday, which is clearly not the best use of your weekends.
To add insult to injury, the woman that mans the phones has very poor English skills and is extremely rude and defensive when she doesn’t understand what you are saying.
In addition, I once had to go pick up my clothes myself because they were unable to drop them off anytime within the next five hours. While there I noticed that they were co-​mingling various people’s loads. Gross.
Seriously, go elsewhere.

You can’t even pay to domesticate me, which makes Lin Laundry Mat a personal necessity living in the city. The wash-​and-​fold is great, and you gotta love how they organize (in that towel, underwear, t-​shirt order I love) then wrap your clothes.
It seems that fellow Unilocalers have already clarified on basic instructions so let me just offer some additional tips:
–try to order service during non-​peak times. They are punctual with estimated arrivals but are obviously faster to come during off hours.
–tip the runners. it’s a tough job handling your filthy mess
–delivery ends around 7pm (runners go home)

Bottom line: hassle free laundry experience!
I normally go to a coin laundromat, lugging laundry back and forth and folding everything myself. But after reading the great reviews for this place I decided to give it a try.
How it works:
1.) Call Lin’s. The friendly lady answers (and yes, she really does call everyone «honey» like many other Unilocalers have noted!) and you tell her you have laundry for pick-​up. As a new customer, you give her all the info. She gives you a time estimate and sends someone your way
2.) 30/​1hr later a friendly pick-​up guy is at your door and ready to lug your bag (s) away
3.) Wait ~24−36hrs
4.) Call Lin’s. The friendly lady answers again and you ask if your laundry is ready for delivery. She gives you a time estimate, asks if you want to pay cash or credit and sends someone your way
5.) 30/​1hr later a friendly delivery guy lugs your bag (s) to your door
6.) Open up your bag and find perfectly folded, clean clothes!
For a medium sized bag of laundry (~14lbs) cost $ 15.20
Would definitely use again!