New Phoenix Laundromat

TRULY, WHAT IS YOUR USE?
This place has consistently disappointed my girlfriend and me. After the normal missing sock every couple of months or so (I get it, it happens), this place lost ~5 socks in a matter of 4 weeks. The worst part is white shirts coming back looking grey with dirt stains all over them. I wear undershirt, and do not get them dirty like they came back.
Also, their dry cleaning sucks as they have not even mentioned losing buttons. They also do not offer a 24 hour turn around on dry cleaning — what is your use?!
This place is awful.

I dropped off two items for dry cleaning and the total came to $ 12.75. Fine. Only the woman working there claimed they don’t accept cards for anything under $ 15 and that she refuses to ring me up at $ 12.75. I have no cash, the closest ATM for my credit union is nowhere near, so to avoid going to a fucking bodega and spending $ 2.50 on a withdrawal, I submit to her charging me $ 2.25 over my bill. This is an absurd, totally shady, and likely illegal business practice. To add insult to injury, the skirt had some crazy white spots on it when I got home that looked like dried cleaning fluid. Never again will I go here.

Let’s face it, proximity is the biggest reason anyone uses any laundromat. This one is close to my place so that is why I go to it so often. If there were a closer place with free wifi, lattes, and back massages in addition to laundry would I go there? Sure. But there isn’t and New Phoenix is just fine. The machines work. The staff are fine. It has a NYC level of cleanliness. Pro tip: Go early in the morning and you have pick of the machines. You’ll be done with your laundry in under 90 minutes.

This place is terribly dirty, the staff doesn’t seem to care about anything, and there are a lot of machines broken. There is another laundromat nearby that I typically prefer to go to and when there aren’t any machines open there; I have to use this as my backup (unfortunately).

This place is absolute trash. If I could give it a 0 rating, or better yet negative stars, I would.
I used to come here all the time — frankly not because I ever liked anything about the service provided but 100% out of convenience because it’s located below my apartment. The staff is out of this world — as in they are all absolute space cadets. They never know what’s going on, and it takes 10 minutes for them to get your name right when you’re spelling it out for them to look up in the system. Any and every time I’ve had clothes laundered it comes back with an unbelievable amount of hair and lint. You’d think they are throwing my clothes in with a sheepskin rug or something. And while I’ve been anticipating some serious damage to my clothes for a while now, I wasn’t smart enough to change locations until they ripped my favorite dress shirt! Oh and they charged me for it. Classy move.
I hope this place goes out of business. A 2 bros would be much better suited for the area. $ 1 slices over $ 3 ripped shirts any day.

Clothes destroyed. I was a very loyal customer, coming every week doing my laundry by myself. I gave them my laundry once for wash & fold. My T-​shirt and bras were completely destroyed and they wouldn’t listen to me. They said they are not responsible for anything. Well, that’s not nice to say to a customer that comes often. They could have make an effort and give a little compensation. Never again.

These people steal your stuff. It’s happened two times when there were other customers there so when I found things missing I figured a customer had taken something from the dryer while I was taking the items that couldn’t be dried home. But tonight there were only employees present and two things are missing. And they aren’t socks or other dryer fairy items. I mean as in a top sheet one day, a towel another (that wasn’t even mine so that was fun explaining), two bras from another– the only bras in the load and the only things missing, etc. These people steal. I was happy going there but now I obviously will not be returning.

Not snooty like some of the other laundromats in the area that only want dry cleaning. Totally let you put in loads at 8:28PM when last wash is 8:30PM. And lots of elbow room here which is always great!
Also: bring quarters

We have been going to this place for about 10 months now. About every other time something goes wrong– its time to switch
1. within the first two months of going there they sent back our white clothes pink then told us its our fault because we didn’t request «separate wash» which costs $ 3 extra by the way
2. If you drop off a large bag of laundry they attempt to shove it in one machine, the result? Nothing is clean.
3. They refuse to wash and press women’s dress shirts, instead they insist you have to dry clean them
4. no less than mens dress shirts have come back burned
5. (the last straw) I dropped off a long dress to be dry cleaned. It has been dry cleaned several times, and one previous time by New Pheonix. This time they shrunk it. It is now 3 inches too short and completely unsalvageable.
I’m officially out. We kept coming back because of the great guy that works here… is has always been so kind and helpful but its just not working. Just steer clear.

First they lost my laundry; than they delivered me another person’s laundry (gross!); than they inadvertently double charged me; than they refused to drop off when they promised so I waited 4 days instead of 2; than they refused to fold my clothes because they didn’t like the smell of the essential oil/​organic laundry sheets I use in my hamper. I guess they prefer fouler smells. Whatever: unreliable and inconsistent.

Super nice guy at the desk who helped me with dropping off laundry for the first time. I needed a shirt and pants drycleaned before 10am the next day and he said he would rush them. Next day arrives and the pants weren’t ready by 10– they came around 11 or so which was a bit of a headache– but they were very nice about the whole thing. Unfortunately they lost a favorite sweater of mine and feigned ignorance when I called about it, immediately. There are cheaper options in the neighborhood so we won’t be going back unless in dire need– they are open Sundays, which may come in handy someday. Overall not great.

I used to live right across the street and would use them both for drop-​off and self-​service laundry (I’ve never used their pick-​up or delivery). I still use them every now and then since I live a few blocks away, but I must say the their service has declined in recent months. There used to be a really nice guy who worked there who was super helpful and responsible, but now the staff is mainly comprised of mouth-​breathers who are barely intelligible and a bit rude.
The place as a whole isn’t bad, but not what it used to be…

I’m usually the type who’s too lazy to post reviews of businesses, but they were closed for the past 24 hours right when I needed my laundry done (which is the first time I’ve ever encountered that, so I won’t hold it against them) and it made me realize how awesome they are. While I ended up having my laundry done by another very highly rated place I found on Unilocal,the service just wasn’t as quick, and our clothes just weren’t folded as neatly. Thankfully New Phoenix is up and running like normal after a very short interruption in their awesome service. So anyway, here goes on the review…
They have the fastest pickup and delivery of any laundry service I know of in the area. They’re also very inexpensive and very reliable. I’m not used to having my laundry done by other people, but after having New Phoenix do my laundry for the past few months I can’t imagine going back to doing my own, especially at those prices. I don’t even bother having them dry clean my pants, because they fold everything so neatly. Be sure to call 212−677−1690, not the other number listed in google maps.

Opening a restaurant is fun. You don’t have purveyors lined up so you can’t get food, you don’t have the proper equipment so you can’t properly grill a steak and worst of all you don’t have agreements with linen companies to get fresh clean kitchen towels in exchange for disgusting ones stained with cilantro-​lime vinaigrette, bacon fat and chocolate mole that have been sitting in a cloth bag for a few days. So you have to make due and go to places like Phoenix Laundromat that have a «don’t ask me, I just work here» staff, a detergent dispenser that doesn’t dispense detergent and dryer that won’t dry a handful of towels in 24 minutes (bottom left).
If everything works out as planned, I’ll never have to go back; but in the restaurant industry nothing ever goes as planned.

My old laundromat. Unfortunately this place caught fire on Valentine’s Day and has yet to reopen two months later. Burnt to crisp.
… NOW, as of October 08, Phoenix is back open with the same staff and the same prices.
hooooray!