Kenjo

I don’t usually write reviews about watch store but I felt compelled to write one about this place because my experiences with Steve at Kenjo was just wonderful, and put simply, I wouldn’t go to any other watch dealers for my watch repair/​purchase from now on.
I wanted to purchase this classic IWC watch that I liked and did my homework before stopping by Kenjo on a Saturday afternoon. Steve was friendly, professional, and very knowledgable as I told him about the watch I want to buy and even the price that I was given by another dealer near my workplace. He made a fair and honest offer on price, which was slightly higher than I expected, but sometimes money isn’t the only thing that matters when you receive a positive first impression of the store and level of service in buying experience (Forget about those shady watch/​jewelry dealers on jewelry district where they want to watch you through their security camera as if they treat you as a pawnshop robber!) Steve told me that he didn’t have the watch in stock at the moment but would contact his vendor to have it shipped out to my house in NJ, which was fine by me. Soon after the purchase, he informed me via email saying that his vendor didn’t have it in stock so he would place a new order in with IWC, which would take about 3 weeks to come in. Well, good things come to those who wait and I didn’t mind as I knew I would be getting an authentic and brand new timepiece from IWC. And guess what… less than two weeks, the order came in as promised and he was kind enough to ship it to my house overnight.
When the watch arrived, it was carefully packed in boxes and I could tell that they value your purchase with cautions and thoughts. I couldn’t be any happier and throughout the entire process, Steve always listened to my needs and wants genuinely to ensure a full customer satisfaction. He surely deserves a five stars for his professionalism and great customer service and I would recommend Kenjo to anyone for their watch purchase!

Was there last March. Beautiful shop, big selection, nice people — a little patronizing but hey, they’re salesmen. In from out of town, needed a battery ASAP for my cheap-​ish watch. Cost $ 25. Watch is dead already, 5 months later. These guys might be good if you’re buying a high-​end watch, not so much for batteries. Should have stuck with what I know — anywhere in the world, best watch repair is always the train station. Should have gone to the guys in Grand Central straight away.

I bought my Breitling from the nice guys at Kenjo. They were very pleasant to work with and listen to you wants, and never pressure you into buying the wrong watch for you.
What a completely different world from their neighbors Tourneau. A complete nightmare over there!

Replaced my Ebel watch battery perfectly! Came here specifically because they know what to do themselves without sending it out, which takes weeks.

Extremely rude service. Poor selection. Far inferior to Wempe or Tourneau. I was seriously interested in purchasing a very expensive watch, and was price shopping between Kenjo and another NYC jeweler. When the sales lady asked me to name a price I was getting at the other jeweler. She scoffed at me, then yelled the price to the manager, where he said «oh yeah, I heard. that’s why I stood up, and sat back down.» Unnecessarily rude.

Recently secured a discontinued /​brand-​new Omega timepiece through careful curating done by Marie at Kenjo. I understand they may not have the widest collection such as Tourneau (per an earlier comment left), but who cares when you have professional and resourceful sales agents that can find you what you are looking for in a timely manner (pun intended)? Marie was great in this sense. No frills and was able to get me the best retail price on the street for a hard-​to-​find piece. I would definitely consider Kenjo for future timepieces. I’ve been very happy thus far and look forward to any after-​service, as needed. Happy to recommend Marie to friends.

I just had a wonderful experience with Steve Grazi at Kenjo Watches that I feel compelled to share. I had an issue with a strap on an IWC I recently acquired from a private seller who, in turn, purchased it a month earlier from Kenjo. If you are a current Swiss-​made watch owner you know that Swiss-​made watches come with warranties that are transferable to each successive owner until the warranty expires, as long as the original purchase was made from an authorized dealer, which Kenjo was with IWC. This is an EU mandate. Anyhow, I reached out to the private seller for assistance with my warranty claim after IWC stone-​walled me stating that their manufacturers warranty does not covered the strap, only the movement. He suggested I contact Kenjo as I should have more leverage with IWC if the claim involves the original authorized seller. Medium story short, Steve really stepped up. He made calls and arranged for me to have my strap repaired free of charge by IWC. Mind you, Steve did all of this without him recording a sale from me at all. I am two owners removed from Kenjo, a complete unknown. Regardless, he really impressed me with his professionalism and his willingness to step in and help. I expressed my appreciation to him, and he replied by saying that he believes in doing the little things to build prospective customer loyalty. It is very refreshing to deal with business owners who take a long-​term view in building their customer base, instead of only focusing on a quick sale. Needless to say, Steve at Kenjo has earned my future business.

We recently bought two Omega watches from Kenjo. Both my wife and I feel that they provided us with the best possible shopping experience. They are always willing to help. Before we actually went to the store, we have communicated with them via emails. This really saved us a lot of time. I think they provided the best price and the best service. Buying luxury watches, we would really love to work with a store like Kenjo, which we can trust. I would love to highly recommend them to all who want to buy Omega watches in NYC.

Would have loved to buy a nice watch here but they closed so early the senior citizen’s buffet wasn’t even open. Won’t be returning here purely on principal.

Kenjo is the place to buy a watch. Polite honest sales people. Great customer service.
I have bought a few watches here. I’ve bought brands of Daniel Roth, IWC and Bell and Ross watches here. They always give a great deal and don’t try to sell you something you don’t really want. If something ever goes wrong with the watch you buy, they get it repaired quickly. I have read of many people getting ripped off on the internet buying watches that aren’t what they are supposed to be. Kenjo is a place that can be trusted and you will get a great deal. They have a good selection of preowned watches too. Nice, real people to deal with here, not like the pompous staff at Tourneau.

Decent selection of 2-​tier brands (mostly), but TERRIBLE customer service, really bad attitude, — no need to visit this place !!!
Even Tourneau is much better, not mentioning Cartier, Wempe, etc.
Skip this place. Period.
P. S. I am a long time watch collector, had all brands from GP to VC, last 2 years concentrated on 3 brands: Rolex, Cartier, Omega.

My first experience with Kenjo was when I brought my Raymond Weil watch for a battery change. I was helped by Dario Cochrane and while he was writing up the invoice, I took a look at some of the watches, particularly their Omega display. He looked up and called over to me, «Do you want to take a look at those?» I said, «Oh sure, if it’s not a problem.» He responded, «Of course, just give me a second.»
He showed some of them, explained some rudimentary knowledge of the brand and movement. I told him I’ve been looking to buy my first luxury watch and that my upper limit would be $ 10,000. He said he’d work with me to get the best watch that I can be happy with. After doing some research and exploring some other brands and stores, I came back with a list of watches they carried that I wanted to look at. Without hesitation he took me around the store to the different display cases the watches were in and pulled them out for me to look at. He’s not an expert by most measures, but he knows enough to give you some helpful information at the very least. I came back several times to ask questions and look at other watches, each time armed with more information that he handled well; he didn’t overextend himself and try to talk circles around me and admitted when he wasn’t sure about something.
Long story short, I narrowed it down to a Zenith El Primero VPH w/​Black Dial and the Omega Planet Ocean 45.5mm Chronograph w/​Orange Bezel. After trying both on, he said he liked the Planet Ocean and thinks that fits me more than the Zenith. Considering he recommended that I buy the cheaper watch, I took him to be authentic in his words. He then showed and promptly talked me out of a pre-​owned Rolex GMT Master II. The discount wasn’t as much as I wanted it to be, but considering it was Kenjo or the Omega boutique, I knew I didn’t have much leverage.
Overall, my first watch-​buying experience was a very positive one. Dario Cochrane was a very patient salesperson who never pushed any particular watches on me and respected my price range when I asked him to show me another watch I might consider. The only downside is that the store’s presentation isn’t on the level of Wempe or Tourneau.

I dont understand why people like this place. No one was rude to me or anything, but there was absolutely nothing appealing about this store. The watches were not displayed in a way that would promote them. I guess if I liked the brands they carried, I might have a different opinion, but the store looked kind of dingy and dirty. I dont like Tourneau, but at least they display the watches in a way that makes you want to buy them.

I agree with the reviews of those below me. IMO, Kenjo is the place buy a watch in Manhattan. They have a great selection (within and across brands), their staff is knowledgeable, and they work with you to make sure that you get the watch you want. The staff and management understand that a nice watch is no small purchase and are focused on ensuring that customers leave their store satisfied with their purchase and experience.
As an aside, here’s my 2 cents for those buying their first luxury watch. Get the watch you want and don’t settle. I have read story after story of people wanting a particular watch, buying something else to save a few dollars, and then ultimately regretting their decision and/​or buying the one they originally wanted.

I’m going to review Kenjo even though I haven’t bought a watch there yet (but undoubtably will). I was treated professionally and courteously by people who thoroughly understood their product line up and took the time to really learn what I was looking for in a watch. At no time did they try to push a particular style or brand and respected my price guidelines. And yes, I was in jeans and a fleece!
A refreshing change from Tourneau and some of the other so-​called high end retailers I’ve visited.

Terrific experience; Muhammad made the process completely painless! He was very knowledgeable of the watch (iwc pilot chrono), and the end he offered a very fair price. Going forward I’ll be purchasing all my wrist watches from Kenjo. Pls pls don’t even bother wasting time at Tourneau.

After experiencing some «amazing» attitude from Tourneau’s sales rep, I came to Kenjo. No old lady in suits rolling her eyes at you here. Their staff were knowledgable and patient. I was able to get a pretty good deal compared to boutique and. Tourneau

Just had my 1986 Rolex completely overhauled by the guys at Kenjo. Couldn’t be happier with the way that it came out. I would definitely recommend this place to anyone needing specialized watch service in the tri-​state area… I haven’t had the occasion yet to buy anything from here, but if/​when I happen to be in the market for a new timepiece, this would definitely be my first stop.

Fantastic place to buy a watch. Very good selection and very courteous staff. I didnt know what i wanted to get my wife and went in there asking a lot of questions. They didnt show me the most expensive watches right away, they showed me all types in all price ranges. I went to Wempe as well, and the girl acted like she didnt want to help me and kept showing me watches way out of my price range as if she was going to sell me on it. This is a great place.

Why everyone goes to Tourneau is beyond me. Kenjo has an excellent selection of watches in a more subdued, less pretentious location. The people who work there are extremely friendly and definitely know their stuff.
I recently went there to get my watch battery replaced upon the recommendation of a relative and he was dead on right about the place. It took about an hour, was pressure tested and set to the correct settings on everything. Came to $ 16 as well which was a pleasant surprise.