Louis Vuitton New York 5th Avenue

This place is horrible !
Service is horrible point blank period.
I usually order online but I thought I should come to the store instead. Worst choice of the worst.
You think you would get great customer service coming to such a store. Service is ridiculously horrible.
I asked a sales associate to help me find a wallet and she looked for it, picks up the wallet I want looks at it and turns around and says we don’t have it. I told her LV in Macy’s told me they did she proceeded and said no we don’t. She walked away for a bit pretending to check comes back and offers me the exact style wallet I want but different pattern. I declined. She kept offering it over and over again. No thanks. She wanted to sell me another design that was more expensive. Thank you but no thank you. Save yourself a trip and Don’t even bother coming here. Service is horrible attitude is horrible. Take yourself to the LV store in soho !

DO NOT buy LV products. For a luxury brand that charge premium price, they only have 14 days return policy. They only care about profit not customer services!

Best shopping experience ever! Nicholas made us feel so welcomed and pampered. He found exactly what we needed (from a description of function, without our seeing it first or having a specific item in mind), regaled us with fun NY stories, and got sparkling water for us on our way out. Vuitton felt like an oasis on a hot and humid day. Can’t wait to go back!

Despite many folks that had a bad experience; our experience was very positive since our Sale Associate; a young French man named Gregoire was prompt, polite and super nice. He even got my husband a espresso while he waited and also monogram the overnight bag right away instead of making us come back within one hour.

A rather touristy luxury shop located on 5^th ave in the hearts of luxury retail stores, this Louis Vuitton (LV) has 4 floors filled with merchandises includes leather goods, shoes and fashion clothing lines.
While taking a lunch break one day, I walked past the store and was simply intrigued by the new campaign ads that the projector was showcasing through the vitrines. Recently LV is promoting its Series 4 campaign with a famous video game character — Lightning from the Final Fantasy 13 series. Watching the campaign video of Lightning dancing in different LV bags and purses made me excited and wanted to find out more about the collection.
I walked into the store and was immediately approached by an Asian descent (either Chinese or Korean) associate asking if I am in need of any help. I asked her about the campaign and the collection that Lightning is promoting and would like to see the collection in person. The associate seemed confused and asked me if I am looking for leather goods. Seriously? I had to repeat myself and said I am interested in the LV Spring-​Summer 2016 collection that I just saw from the video projected on the vitrines. She ended up saying she was unsure of what I was looking for. Clearly the associate had NO idea what I was talking about despite she is brand ambassador of Louis Vuitton.
I was then later approached by another associate (she introduced herself as Isabel) asking if I would like to see any collections. I did mentioned that I was interested in their Chain Louise MM collection and was lead to a display case to browse around. I was given the option of seeing and trying on different colors of the entire collections along with some other similar collections that she thinks I might also be interested in. I asked several questions regarding NY state tax as well as shipping fees, Isabel answered them very politely in a professional manner. Although I didn’t end up making any purchase, I left the store with her business card with information written on the back.
However, I still didn’t get to see the collection (series 4) that I wanted to see when I first walked into the store. The first associate need to re-​study and improve her product knowledge before coming back to work — it was so frustrating that she was not helpful at all.

I usually dread stepping foot into LV stores because my past experiences with SA’s haven’t been all that friendly. I’ve been to both the San Jose and San Francisco branches (CA) and though I hate walking on 5^th Ave (NY) and its surrounding vicinity because it’s overtly touristy and crammed, this location, to my surprise, did not disappoint.
Not only do they carry a wider selection of styles in comparison to its other US stores, it was also very spacious (3 floors!), making try-​ons super comfortable. Though I initially went in with the intent of coveting a popular item, I got ahold of a sold out one instead! #fashionmiracle
Shout out to Sandra and Sandy. They were both very warm, welcoming, engaged, and thoroughly invested. They attended to all my needs and weren’t condescending at all. Even when I tried something on and changed my mind/didn’t want to buy it, their attitudes were not fazed.
If you’re ever lusting over a specific item, I hear this branch has magical powers and «may» grant you your wish… to its best abilities anyway.
P. S. their ship-​to-​store is ridonkulously fast.

The sweetest sales persons work there; after an aweful time at the hermes store ive had a great time buying some keychain charms there, the salesman was really helpful

The selection is wider than the LV store we normally frequent in California. I must say that Marshall McDonald, Team lead after sales service, provided me excellent service by repairing my belt on site which only took him a few minutes. He also educated me on the need to tighten the screws on our belts every so often. That was very kind of him. So, thank you Marshall!

Luxury retailers can be notoriously standoffish, but the team here is excellent. Engaging, polite, and happy to show you anything you’d like without feeling under pressure. (David, Thomas, and a French gentleman downstairs are especially great!) Thanks, LV!

White glove service can’t see why other reviews aren’t 5 star but I can say this if you want excellent service from check in to check out with the right style ask for Delroy 1 (917) 562‑4316

This is the second time at this location for my family and I. I am in love with this NYC location. There are so many items to chose from and so many floors to visit. The staff is so friendly and have a great balance to them. They allow you to walk in with a friendly «Hi», while you look around for a moment, and then they walk up to you in a calm and friendly manner. They are great in that way. I can not stand when other high end stores are aggressive and pounce on you the minute you walk in and force a fake smile. At Louis Vuitton NYC you will find experienced staff that have great suggestions and are willing to take the time with you. I will be visiting this store from now on. Kudos on such a great store and staff.

I was here and purchased some boots and overall the experience was good… the store itself is well organized and clean. There are a good amount of staff members available to help with any questions. I do have to say that on my recent visit, many staff members had to handle horrible, horrible customers and they handled themselves very well considering how awful these classless people were. I think their staff could have taken a harder stance on their demands and not let themselves get bullied by these atrocious people.
I’d recommend this place for their quality, luxury items.

Isabel from Brazil was the best! Friendly, knowledgable about the handbags, purse charms and jewelry. I would go out of my way to shop and buy directly from her. If you visit, ask for her.

If I could give this store zero stars I would. I was so excited to go to this store because they say the customer service is excellent and they have so many items in stock. Well they were WRONG!!! The people who work there ignored me when I walked in. Like I wasn’t good enough to be shopping there. Then when someone decided to help me she didn’t speak english or understand what I was asking about. She passed me on to another employee who once again didn’t speak english very well and she didn’t understand what I was asking for either. Then when we finally understood one another they didn’t have ANY of the bags that I asked to look at.
Another thing that was vey disappointing to me was the fact that the women helping me was NOT wearing gloves when she was showing me the bags… NOT EVEN ONE GLOVE!!! And they never offered us any beverages while we were there… Guess we didn’t look the part when we went inside the store.
Will never go back to this store or recommend this store.
I will be going back to the Louis Vuitton store I always shop at.

I have had Louis Vuitton goods since I was in the 6^th grade… I bought the speedy 30 when it was 550 $ and numerous other items but now the LV logo has gotten tacky and I like to stick to the shawls and maybe a yearly planner.
Also wanted to repair my wallet and was told it will take 1+ month. Guess I’ll wait when I replace it and then send it in
Also, now they charge for monograming, I think it was free before.
Prices are increased to keep the demand high and I must add that the customer service in this store is great, a lot of tourists come in to touch and poke the items and take pictures.
I will be coming in to buy luggage pieces (always wanted to) in the future.

From the little long-​haired blonde girl greeter they hired from Walmart, who had also forgotten the only word she needed to say, «hello», to the beautiful merchandise, to the wonderful Sales Associate (Stephane) garnered 3 Stars! Enough said as to where the minus 2 stars came from.

For starters, I love this location. It just has a much better selection than LV within Saks 5^th. I needed to have a luggage tag branded, they took care of it for me ASAP. Took about 20 minutes. It came out clean and proper. Service was pretty standard and fast. Not a single complaint.

11 pieces. I will never buy another Vuitton piece again. Canvas cracks and they don’t want to do anything about it. They wont service it and I paid over 1500 for each piece. LV is not for working class professionals because it don’t hold to task, it won’t last. Canvas does not hold better than leather but you pay outrageous amounts for it. A product, especially high end products are only as good as its customer service and the CS is dismal.

As usual, beautiful luxury goods and this store is no exception to that. This brand is a real favorite of my husband and daughter-​both have many items from L.V. However, this store has an abundance of tourists. This can feel a little overwhelming. Nonetheless, nice store and“okay” customer service.

I always get my shoes here. I get the line up sneaker and sometimes I get a backpack. The staff here is really good and I will continue to shop here

What can I say…
Amazing brand and every shop is an amazing experience… This branch is overrun by tourist which makes it unpleasant. That said the merchandise makes up for it!

I have to say anytime I go to this store every employee is so nice, patient and I love that it takes them two minutes to know my style:) there was no pressure and I purchased the best handbag! I wanted a bag that you do not see everyday! They nailed it! Only problem is I always want to go back as they have such the best selection !

Wow talk about customer service. This was my first time purchasing a Louie bag. My friend and I walk in and are greeted right away. We sort of walked around for a min and then we met Nicholas. He was helping other people but still made contact with us and made us feel comfortable. So we looked a little more and when he was done with his other customers came straight over to help us. He gave us suggestions and showed us bags and bags whatever we wanted. So we make our selections and he realizes it was my birthday trip to the city and shopping so he offers us a glass of champagne as our bags are checked and bagged for us. Best shopping experience ever! Thank you Nicholas. I had read some reviews from previous Unilocalers and was a little scared to walk in to this store but I’m happy I did. Actually went back the next day and met Sandra she too was amazingly friendly and professional.

Whenever doing last minute shopping for Louis this is the location I come to due to it opening later than the others. Also come here because they have the largest selection in nyc being that it’s the flagship store.

For a store that serves luxury goods with an exorbitant price tag you would think their customer service would be stellar, but unfortunately their customer is so far from this. I brought in an item to be fixed to Louis Vuitton about 2 months ago and never received a call back that my item was ready. When I finally called questioning about the item, the sales woman said it was at the store and ready to be picked up. When I questioned why no one called me, she did not apologize or anything, but instead responded «Well it says no where that I was supposed to call you».
So, I arrive in the store to pick up my object and they say it was sent to the «unclaimed items» and it won’t be available for another 6 – 8 weeks. This is absurd. The man behind the desk claimed he called my phone which is a complete lie as I received no missed calls nor messages from the store. And I know he didn’t call because this was recorded on my claim form.
And lastly, for my repair they wanted to charge me $ 45. Repairs should be free and their should be a lifetime warranty for Louis Vuitton products.
I am beyond floored. I love Louis Vuitton and admire the craftsmanship and durability of their goods. However, I believe with luxury items, customer service should be served on a golden platter. Corporate should definitely work on the in store customer service as their treatment of customers is pretty deplorable.

I personally am not a huge fan of LV because I feel like everyone has the same bag but this store is quite large and has a great selection of emblem bags as well as higher end colored ones. Very professional and top notch service here. I think it is a nice touch how the helpers wear gloves so as not to damage the bags in any way.

I have numerous Louis Vuitton bags. The newest one is barely a year old, but ALL of them have started peeling on the inside lining.
When I recently went to the 5^th Avenue store I showed the damage of one of my bags and asked if they would fix it. I was told I’d have to pay for the defect myself. When I asked what would happen if this happened again in a year, I wasn’t given any explanation. Basically a luxury brand is telling me their bags are poor qality, I’m responsible for their defects and I am also responsible for it if it occurs again after getting it fixed.
In the future, I’ll be shopping somewhere else, especially when I am in the market for a luxury, quality bag.

Location is very busy since it’s located so close to Central Park and along 5^th Ave with the other popular stores.
Staff is very friendly and accomodating.
After deciding to purchase something, the associate looked through the stock on the computer and found out that the display item was the only one left in the store. But the associate looked through the other stores the might have it in the area and contacted them and refered me to the stores that did have it in stock.
Very professional and great customer service, this is what you expect after paying for such luxurious items.