Starbucks

For once Starbucks nailed it! Decided to go take advantage of my free birthday drink and wet with the usual grande cinnamon dolce latte along with a chocolate chip cookie.
Te drink was perfect, wasn’t heavy on the foam, and needed absolutely no sugar. You know its good when you don’t have to put sugar!
Place still looked clean after its recent reno and it wasn’t crowded when I had gone in.
This is a big one here, the staff was kind, courteous, and respectful. It looked as if they mightve enjoyed their job and weren’t hood.
I’d definitely be back.
Good job guys.

Cool vibe but not comfortable with staff just singing out loud songs playing. Some people go there to do work or relax, not for an unwanted concert.

Ok — so it has been a year since my last trip to the city and having been to this location at least 3x over the past weekend, I feel the need to add an additional star to my review.
Yes this location is still crowded but the baristas behind the counter were pleasant (and even singing) each time I frequented this location. Music from their sound system was on point and the store itself was clean regardless of when I was there.
If and when I get back to the city I will now not be wary of getting my caffeine fix at this location

I was treated like dirt here.
Plus they know jack-​shit about what they are doing.
Avoid at all costs.

Today I went in while visiting NYC with my wife and were staying up the street. I witnessed probably the most egregious interactions between two co workers I have ever seen at any Starbucks and probably any service oriented business. My wife ordered a blonde coffee which she said was delicious and in the middle of our transaction the barista who was a very large black woman barked at the cashier and asked her what the cup by the coffee machines with the tea bag was. The cashier answered that it was for a misto. The large black woman than ripped her apart in the most rude way making her out to be an idiot for doing that. She told her that «it is not my job to open tea bags» and that how could she think that anyone would ever know that was supposed to be a misto. She then told her she had to put water in it and then put in the line for the bar drinks. She then continued to tell other co workers how dumb the cashier was and how ridiculous it was she put a tea bag there. The cashier was obviously a new member and didn’t know any better but NEVER should that type of conversation be had in front of customers or in front of the house period.
After this interaction it looked like the cashier was about to cry so my wife and I tried to console her and tell her that he barista was mean and that she was awesome.
The large mean black woman should be fired. I can’t believe this was allowed in front of customers. Starbucks you can do better hiring people, that woman should never have been hired.

Jaclyn at the counter was incredibly rude. I hate this Starbucks so much lol they’re always so rude here

I must say, I am quite surprised by some of the reviews below. I have been a frequent customer at this Starbucks for a little over a year now as I have a client who is near by. The staff are always super friendly to the point some of the baristas know my name and order. The location on W 58^th across from Time Warner is probably more convenient for where I need to go, however, the line at this location is usually fairly short and quick, with the exception of days when there are groups of tourists coming through.

TINY with limited seating. Was meeting someone for a business matter here but this is not the ideal location for that. Cleanliness left something to be expected though I had no issues getting my food & beverage here. Not my preferred Starbucks; I’m not even sure they had a bathroom in this one.

Here’s a big ugly shout-​out to the rude girl who worked on September 5^th around 4:45, when I told her gave me the wrong size ice tea, said, «This is what you ordered.» I told her the man who took my order put the wrong size in and she started arguing with me. I took the iced tea and walked away. One sip and I realized it was the wrong tea. I ordered black tea and she poured me mint. I walked back in and told her it was the wrong tea. «That’s black! That’s what you ordered!!» I tossed the entire thing in the trash on the way out. Screw this place if that’s the kind of employees they have working there. Short black girl in her 20’s making drinks. Never again.

The worst service. Every time I come here its extremely slow to get your drink even though 90% of the people that go in there are from nearby LARGE publishing companies… we have things to do! Not joking when I tell you as I waited for my Pumpkin Spice Latte (should be easy. it’s that season…) I saw a woman behind the counter (barely behind but still behind the counter, and not wearing a uniform) COMBING her hair. So gross. I feel like that must violate a lot of cleanliness laws no? Not to mention I was the last person standing there when I had ordered before all of the people who got their drinks previous to me. I had to remind them I ordered, and asked where my drink was as I had a meeting. No response, the girl made my drink and just my luck, I get back to my office to find that there was no coffee in my drink. Just milk that was warm and not even foamy, and pumpkin spice liquid. So beyond disappointed. I also want to add that while im heated as im writing this, I was so beyond polite in the store and didn’t receive that same courtesy. I also watched as an employee clearly on break walked from behind the counter to chat with his co-​workers slam right into a patron and wait for her to apologize to him. This place is so bad, I won’t return, even though I work right there!
PS. Starbucks… look at your reviews on here and maybe adjust your staff accordingly? Clearly this store isn’t going well. Maybe find some employees who actually are happy to have a job.

Waited until I visited a few times to be sure it wasn’t just a lack of caffeine — but this is absolutely the slowest Starbucks in manhattan.

The coffee at the location does not seem to be of the same quality as other locations. The grande coffee I got this morning is very weak and actually tastes like dishwater. The staff were not happy or engaged, making the atmosphere rather depressing. Next time I will walk the extra blocks to go to the one at Columbus circle.

Standard starbucks store, got my drinks quickly and place was clean. However, the wifi here is soooooooooo slow so don’t expect to get much work done here on your laptop.

The reason I normally go to starbucks (and not a local coffee shop) is usually because I’m in a rush and don’t have time to go out of my way.
I certainly didn’t have time to stand and wait to get my iced coffee for 15 minutes… c’mon there was one person in front of me. There was 3 baristas working and it still took eons to get my coffee.
Worst customer service starbucks I’ve been to.

Staff here seriously struggling today. Customers getting wrong orders, charged for 2 instead of 1… And clearly getting annoyed with each other too.

This Starbucks is a hot mess. But I always go in if I see Connie or Tyler in the store. Connie is always friendly and helpful, she just makes my day whenever I get my latte from her. Tyler is also very friendly and serves coffee with a smile. I just pass this place by if I don’t see them in there. The rest of the staff could learn a lot from their examples.

It would have been a perfectly nice SB if it weren’t for Connie. She’s horrible: rude, unfriendly and without any sense of customer service. Where’s the manager?

«Amorfa»
Great starbucks. Quick and efficient. I was in and out. But if you wanted to stay, you could definitely make a temporary home here in this cozy starbucks located on side street right below columbus circle.

I went there today and ordered iced latte. From the beginning the girl who works there wasn’t really nice. After I paid for my order she just continued talking with her co-​worker. When I followed her to get my latte she remembered that she supposed to make a latte for me. Then she just started to laugh that she forgot to make a latte for me. And I was the only one client in there! After she made me latte she just threw it on the table which was completely outrageously! So I immediately said «Sorry, I don’t want it. Just cancel my order please». And only after that she realized she was wrong and started to be nice. But it was too late.
I went to another Starbucks at Columbus Circle, and got my latte with much better service.

I sort of find it pointless reviewing it as Starbucks is well… Starbucks. But I’m a regular at this place so just wanted to say, the employees here are always nice and cheerful. I love Steve! They know my order too well — is that a good thing or a bad thing?
Right now there’s construction going right in front on so it’s not really nice sitting inside, especially while they’re drilling. BUT… there’s a really hot young Latino construction worker who makes sitting inside worth it. He’s worth all the horrible noise and vibrations.