Comerica Bank-California

First time going into a «bank» that wouldn’t make change for $ 20 because I wasn’t a client. Definitely will never be a client after this!
The best part was the snotty attitude from the teller.

I have been a Comerica Bank customer since about 1996, and could not be more pleased with the service and professionalism at any branch I visit, including the Los Gatos branch where I opened my account. They are welcoming, attentive, meet my many needs, and I would highly recommend this bank to anyone.

Disorganized, incompetent, and unprofessional. If those aren’t qualities you look for in your financial institution, steer clear of Comerica. If you’re a glutton for punishment, Beth at the Los Gatos branch will be happy to waste your time with her special mix of extraneous apprehension and unprovoked suspicion.
There have been too many infuriating issues to list in a single review, so I’ll just give you one small example of my Comerica experience. In July, I called customer service to order checks for my business account. I speak to a rep, who tells me that the checks would be shipped in a few business days and that they would be free of charge. Great! Two weeks go by and no sign of the checks. Still optimistic, I inquire about the checks while making a deposit at the branch. The teller assures me that they’ll arrive in 7 – 10 business days. Another week passes, and I call to ask about the checks and am told that they’re on their way. A few more weeks pass, and it’s becoming unacceptable, even if the checks are free. I call customer service and am told that the checks were NEVER SHIPPED because there was a one digit discrepancy between the zip code of the shipping address and the zip code of our account. It turns out that when our lovely aforementioned Beth set up our business account, she accidentally entered the zip code of the bank branch instead of the zip code of our business. Since both are located in Los Gatos, the mistake had been overlooked until now.
Let’s pause here to note: Why couldn’t they have figured this out the previous times I inquired about the checks? Why wouldn’t they have contacted me about the issue once they realized that they couldn’t ship the checks? Why did their reps assure me that the checks were on their way?
I’m told that the zip code issue can only be fixed at the branch. I’m left demoralized and wondering whether I really want checks from Comerica or if it’d be better to cut my losses and just open another account elsewhere. About a week later, I decide to call the local branch to fix the zip code on my account. Beth happens to answer the phone, and I’m treated to her going on and on about how I must have filled out the application incorrectly. At first I try to ignore her because the cause of the typo is irrelevant, but her tone becomes so defensive and irritating, that I’m forced to ask her to just check our original application because there’s no way we 1) wrote the wrong zip code on a bank application and 2) just happened to write down the zip code of the bank branch, which doesn’t coincide with the zip code of any business or residence I’ve owned.
I don’t know whether Beth checked our application, but she finally stopped blaming me and fixed the typo. I double check with her to confirm that the zip code is correct, and we should now be able to get our checks. Skip forward, I call customer service to give them the go ahead to resend our checks. After getting transferred a few times, I’m told that they CAN’T FIND my previous order and that I would need to PAY for a new order. The rep then tells me that this has to be my first time calling because they keep a record of all calls and there’s no record of me ever calling before. WTF. I can’t even begin… WHAT? I am speechless. She then goes on to tell me that my zip code is STILL WRONG in the system and that I need to get it taken care of at my local branch. AAAAAh, what kind of KAFKAN NIGHTMARE is this?
Before Comerica, I’d never imagined that this level of disorganization and ineptitude was possible within a banking institution. It is now late September, I still don’t have my checks, my zip code is still wrong in the system, and I’ve just been told that this MUST be my first time calling customer service because there’s no record of my many many many calls. As soon as my business partner gets back from Toyko, we’re going to rescue our money from this dysfunctional mess and move it to a saner establishment.