Petco

This review is for the grooming section, specifically Amy L. I took my small dogs here today and wanted a nail trim. Neither of my dogs have ever received a nail trim and I wasn’t sure what to expect. The first dog was fine, his brother, not so much. Amy stuck with it and was kind and firm and didn’t give up. My scared, frustrated, doggy suffered through it with the help of a very diligent and GOOD with dogs groomer. She totally knew what she was doing and I would take my dogs to her anytime. Thanks Amy. I know you have a pulse for dogs and it’s what will make me come back. I saw other reviews, I think it really depends on who you get.

These guys are really good. Ok, it is a Petco, but the groomers, the staff working there and the manager (Russ?) are great. I will keep going back there as my go to pet supply place.

Worst dog training classes. Actually let me rephrase that. The classes were fine when the trainer decided to show up. Out of five weeks, two were cancelled by her the day of, one with two hours notice! On the fourth class, I show up and wait 40 minutes for her. After waiting 20 minutes a staff member tells me that she is on her lunch. No apologies, no attempt to call me, instead I sit there for 40 minutes because apparently my time is not that valuable. I ended up cancelling the remainder of my classes.

Love this place! We have been going here for years now because we live so close and they have always been AWESOME! Great customer service, very clean environment, well educated employees that can always be found and are relentlessly helpful. We had so much help from the guy in the fish section of the store as my kid and I went through many trials and tribulations with our fish experience! I was even able to surrender my fish when I couldn’t heal whatever was wrong with him and the guy took him and aided him back to life. When our fish
died (a different one, eventually we stopped killing fish), he gave us a new one. It was incredible and made for a very positive experience for our daughter. Also, their prices are better. We get pretty pricey liter for our precious cat,“Shakira” and we pay about ten dollar less for the same product at this PETCO then we do for the same product at PETSMART off Hamilton. Thanks, Petco! Keep up the good work!

My significant other tells me he is a «delicate flower» with a super sensitive set of senses… including smell. We usually visit the El Paseo Petco but were in LG and needed fish food for our fatty Tiger Barbs. So we walk into this Petco location, and Bam! Holy smokes. The overwhelming stank-​aroma of a hamster’s hiney, wet dog, and fish tanks filters fill this store. Criminently. They seriously need to clean the cages at this store. It reeks of dirty cages. And the tufts of dog fur by the grooming area isn’t a good sign to their cleanliness. My S.O. promptly left the building while I quickly purchased the fish food. Nobody working here can smell the cages? It doesn’t smell healthy. I feel bad for the critters at this location.

Two weeks ago, I went into this Petco to get two neon tetras to round out my fish tank. There were a few fish dead in the tank. When I asked the girl that works there about the dead fish, she said it was because they came in earlier in the week and some always die within the first week from being transported. Well, I am sure they are all dead now just as my whole tank of fish are dead. For the last two weeks I have had had 9 fish die from some sort of disease. It looks like fin rot but it has not reacted to any of the treatments our vet prescribes. We are now watching our beloved, 8 year old Plecostomus suffering and trying to survive. If a person presents herself as an idiot, she probably is and you should not buy live items from her. If an idiot is working at a pet store, what a tragedy! Shame on us for not trusting our instincts to leave the store without purchasing fish.

Love this store especially Deborah shes very good at cutting my babies hair mind u i have a golden doddle and my dog never stays still and love the fact that she loves every dog and greets them as they come ive been coming to this store to close to a 3 yrs and every six weeks

This review is only for the kitten/​cat adoption… I adopted a kitten from them awhile back and what I didn’t know was that he was very sick when I adopted him. The lady told me he was litter box trained and could eat solid food, but my kitten couldn’t do either of those things. He had constant diarrhea everywhere except his liter box. I had to bottle feed him for every single meal since he refused to eat any solid food. He would cry all day and night, and was drastically losing weight, which made me become very worried. I tried calling and leaving several messages for the lady who let me adopt him, all of which were ignored. I ended up walking into Petco to return him and she told me I was abusing him and didn’t know how to care for a kitten. I have cared for numerous pets, including a kitten that I still have, which is now 13 years old. I would never adopt anything from them again.

Love love love Inessia!!! Best pet groomer I have ever been to and would never think about going any where else after finding this gem. I have been coming every week religiously since October and have always been extremely pleased with her work and love for my dog Roo :) the staff is extremely helpful and Itzel has been a life safer when it comes to training my sassy pup. She is such a sweetheart and amazingly knowledgeable! I refuse to go anywhere else! I HIGHLY recommend my amazing pet groomer Inessia!

I picked up my Yorkie from it’s grooming and he has a cut behind his ear. I called up the manager and she refunded my money but what I am worried about is for him getting an infection. She said that the main manager will call me tomorrow. I will not be going back to Petco again!

This is a nice, big store. It is always fun to pop in and grab some cat treats. They have a grooming area for cats and dogs. There is a veterinarian hospital either next door or attached. The only issue I have with Petco is their lack of selection. They have a lot of types of food and litter, but they don’t carry the food we use: Grain-​Free Spot’s Stew for cats. They have World’s Best Litter, which so far really has been the best for least tracking all over the house. It’s a bit dusty, though. We used to use Smart Litter Organic n’ Safe and they don’t carry that.

Probably not my favorite Petco. It’s a smaller location, so they have less stuff for sure. Selection of dog and cat stuff is pretty good… again, just a bit limited by the size of the place. We went in looking for a specific food, and were able to find it with no problem.
Staff here is fairly friendly, unless you need to refund something. Then there’s a bit of a noticeable chill factor.
I recently tried out their puppy training class. The first class didn’t meet my expectations, so we ended up dropping it. Weird thing was that they didn’t ever ask WHY. Maybe they just don’t care. The class had some pluses and minuses. For starters, we were the only ones in the class. Cool for 1-​on-​1 training… not cool if you are looking for puppy socialization as part of the class. The class is held in the front part of the store, which is VERY distracting for the dog. If you’re working on distraction, that’s great, but for starting out pups, kind of a challenge. It’s also a challenge for the trainer, as the cashiers kept leaving the register, then he’d have to stop to call someone when a customer came. And everyone who comes in wants to interrupt training to ask about your dog. But my main issue was with the trainer himself… not something I’ll get into, but not someone I wanted to work with.

Least friendly Petco staff I’ve ever experienced! It’s pretty bad when the customers are nicer and more outgoing than the people working at the store.

Based on the other reviews, you either love it or hate it. I’m loving this place today. This is probably the second time I’ve been in this store. Even though I live between this location and the one at El Paseo de Saratoga, I tend to go to the big one. I figure since the other location is big, it has everything I need. Well, after this experience at the Los Gatos location, I will be coming here for my pet needs when I’m needing something quickly.
I went in today to purchase Cat scratching deterrent spray. My cat’s been scratching the sofa and I’ve finally had it! I can only do so much shooing. I go in to buy the spray. A nice young woman, I should’ve gotten her name, came up to me and asked me if I needed help. I asked her where the spray was located and instead of just sending me to the aisle, she walked me there. Then she proceeded to go over the many different options I can choose to use with my cat. Wow. I never thought of the other options besides spraying my sofa. Definitely, something to think about. After many minutes of cat/​sofa conversation and choosing my spray, I decided that I should get dog shampoo since I’m at the pet store. Again, I ask her and she brings me to the aisle. More food for thought on the shampoo choices and what would work best for my dog. She then goes and gets Brian again. (Brian also came by to help with the cat scratching options earlier). She picks Brian’s brain about his opinion on the right product. The conversation finally ends with my kids getting bored and asking to leave. I pay and leave. I walked away today feeling extremely educated about cats scratching and flea shampoos. You guys have won me over.

Excellent customer service and advice freely given throughout the store.
Looking forward to revisiting.
Thanks Los Gatos Petco.

I recently visited this store to pick up a few doggy items and research Betas. Wow what a wonderful experience. The entire team on duty that day was cheerful, VERY knowledgeable and experienced. I appreciated all of their personal insight and passion. I left with the best tank and most beautiful Elephant Eared male who is very happy in his new home. Thank you all, I will return! BTW I am not typically a Unilocaler, this being my first one as I felt this team needed a special shoutout and my personal gratitude for creating such a wonderful experience. Thank you.

Avoid this place at all costs, unless you want your pet abused!
Saturday, January 4, 2014 I took my dog Chrissie here for a haircut. I dropped her off at 10:30 am, and still at 4:30 she wasn’t done yet… I told them I need her finished about 4 hours prior, and would be there to pick her up in 30 minutes.
When I walked in the grooming room I was completely and utterly shocked when I walked in to see the groomer holding scissors, another groomer holding her up, so she was standing on her hind legs, and another girl standing around in front of them. THE GROOMER WAS POKING MY DOG WITH THE SCISSORS! They all dispersed and literally dropped everything and walked away from my dog as soon as I walked in. They told me it was perfect timing because they had just finished up with her…
Are you kidding me?! I just SAW you poking my dog with scissors and you’re seriously going to act nonchalant about it?! They insisted they weren’t doing anything, however. No wonder my dog acts crazy every time I pick her up, and try to drop her off here. All the dogs are locked in cages all day while they’re awaiting their grooming. No water, no bathroom, nothing, for the 6 hours she was there. Absolutely nothing.
I went above filing a complaint with management, and called their corporate number instead. They were completely useless. After I told the lady taking my call what happened, all she said was «mhmmm».” REALLY?! Your groomers ABUSED my little dog and all you’re going to say is mhmm?! They asked me if my dog was bleeding, or had any cuts, or if I had taken her to the vet, and I replied no to all of them. They told me management would call me to see what would happen from there, and I still have yet to receive a phone call.
I shouldn’t matter whether my dog was bleeding or not, the fact is that the groomers were poking her with scissors, which is abuse. It’s completely unacceptable by all costs. If you don’t like pets, get another freaking job. I really wish that I had read the other reviews before taking my dog here, especially the ones about other cases of abuse, and even death.
If you absolutely care about your dog, do not shop here, do not get your dog groomed here, stop supporting Petco by all means.

Apparently the grooming isn’t bad here so I gave them kindness stars of 3. The rest of the outfit stinks. Even if I wanted to seek professional guidance here and then shop online for cheaper, there are no professionals here to listen to. Groom here only!

Just stopped in today for a drop-​in nail trim for my westie. He gets anxious when going to the groomers and the staff here are so friendly he loved them! They kept him in the front and knew exactly how to handle him. It was very clean with great professional service and many happy dogs!
There were so many customers picking up their well-​groomed happy dogs I wish they’d review this location as well! Not sure where all the low ratings are coming from! I will be coming here from now on! This location is the only petco grooming location I will take my westie to!
5 stars for:
Convenience
Cleanliness
Friendly staff
Well stocked store
Value

The people who work here suck.
I went in 3 or 4 times over a weeks time hoping to adopt a guinea pig, at first I was told they were too young, then I was told that someone had placed a hold on them so they are not available, then I was told I can adopt a brown one once it’s old enough. So they took down my name and number, said will call in a week or so… Well that call never came, I went back to the store a couple days later to check how much longer the wait is, turns out they gave it to someone else.
WTF Petco? WTF??? :(:(:(