Bank of America

Soooo amazingly helpful. Had a long, one year journey with obtaining funds from BOA. This location came to my rescue assisting me, searching, researching and following up weekly with me. Would go back.

This bank is pretty large but not a lot of helpful, competent bankers work here. I used to come here for years and the staff was knowledgable and friendly but the staff has changed a lot since then and I tend to make most of my transactions thru the ATM as the tellers take FOREVER to help you.
Today I had come inside and while I was the only person in line the — 4 tellers behind the counter made no attempt to help me for a good 5 minutes. NOT the end of the world, but not ideal for someone who has multiple
Things to do in their day.

WORST BANK EVER! Not tho branch the bank as a whole. I have been a customer since 1979. In the last 4 years, the people that create the products and make policy changes are completely screwing their customers. I closed my merchant account once I found out Bank of America was completely ripping me off. I have save over $ 5000 this year by switching this one service. I lost my debit card which is linked to my business account. Called to shut it down and order a new one. Now they are telling me I have to close this bank account and open a new one in order to get my debit card to MY ACCOUNT. This takes the cake! If I have to close my account, I will definitely be opening with another bank.

This place really sucks. I spent 30 minutes in here waiting around on an issue that should have taken 5 minutes. They are super understaffed.
When I was waiting, I watched the staff gossiping, chatting up customers, walking slowly back and forth behind the counter, leisurely filling out paperwork, talking endlessly on their phones, and having 3 people help one person resolve one issue because apparently 1 person wasn’t competent enough, while lots of people with babies and children and whatnot were impatiently waiting in line.
Maybe instead of having a super large space with high ceilings they should pay less rent and hire more people who actually know and like what they’re doing and oriented to solving problems, rather than responding to a serious issue with: ‘oh! i _​hate_​when it does that!‘
tl;dr switch to chase

I’ve always had such great survice here. It can get a bit busy, but can they help that? Most of the time they are fast, cheerful and helpful. Thank you guys for that, since I’m mostly there on my breaks. I know I’ll make the drive to go to this BA in Los Gatos

I like that this Bank of America had 3 ATM’s outside and one didn’t have to wait in line.
I would come back here if I were in the area to use the ATM.

ATM of choice for the Los Gatos weekend drunk.