O’Reilly Auto Parts

I just moved to the area and so it’s the closest spot to my house. I used to live closer to Autozone so usually went there but gonna have to switch it up because when I’m working on my car the biggest thing I hate doing is wasting time driving to the auto parts store. So far my experience at this place has been decent. I get the parts that I need and get out. I haven’t had to wait in line so that is always a plus. I get the right parts that fit that is also very important and the dudes seem to know what there doing.
It’s weird because they use carbon copies for their receipt system which seems old school and a waste of materials but actually may be better for the environment because typical receipt paper is worse. Anyways I’m liking my new parts store so far and if I can’t get what I need there is also an Autozone a few blocks a way so I have options.

This past Monday I did my very first oil change so I am still a little new everything, but I chose to use O’Reilly as my store of choice for oil and filters. I spent $ 50 on two cars worth and went on my way. When I finally finished the oil change I realized I had a quart of unused oil in the container. Instead of pouring the old oil in with the new and wasting, I called the store and the employee working told me it was cool to bring it in trash bags. When I got to the store, this fat kid with glasses sighed and tried to tell me I needed the container. I told him I called in and he rolled his eyes and said «come with me». In the back room he had me empty the oil in the bigger barrel as he is sitting back with his arms crossed smiling. I did it with no complaints, but then I got oil on my hand. I asked if it was cool to use the bathroom to wash my hands and he said no I was not allowed to use their employee only restroom.
So after all said and done, they had bad customer service and I will be going elsewhere even if it means spending more money.

0 stars for the lady there named Sylvia.
5+ stars for the guy named Kevin.
IN SUMMARY:
Sylvia is not only un-​helfpul, she ACTIVELY talks in a way that makes help difficult. She is bad news.
Kevin was the exact opposite. He not only took care to find out what was going on, he did all the work FOR me and with great competence.
NOW FOR MY DISSERTATION:
My car wouldn’t start after I filled up at the gas station literally next door to O’Reilly. A very nice guy gave me a jump, and my car started. I wasn’t sure if this problem was solely an issue with the battery and was afraid to turn off the car for fear it wouldn’t turn on again (it hadn’t turned over at all, not even a click, and I wasn’t home yet).
I walked into the store and explained to the lady (Sylvia) that I was afraid to turn off my car because I wasn’t sure if there was something wrong with the battery.
She looked at me like I was an idiot. I continued on, asking if there was a way to test the battery. Her response: «You have to turn off your car to test the battery.» Wow.
I explained: «Okay, before I do that, I want to make sure you carry the battery that goes with my car.»
Again a facial expression like I was a dummy. «We sell batteries here.» No kidding.
I asked, «Is there a way we can check to see if you have the right battery for my car here, physically?»
This was the first helpful thing out of her mouth: «What’s the make and model of your car?»
As she was searching on the computer, she had the audacity to tell me, «I’m not here for you to be coming all different.» [Apparently she thought it was I who was talking with discourtesy or «coming all different» in our conversation.]
When the guy worker got off the phone (Kevin), Sylvia turned to him and said, «He’s afraid to turn off his car, and as I have reaffirmed with him, we carry the battery for his car.» First, she did not «reaffirm» anything with me. The only time she confirmed that they had my battery in stock was when she spoke to him. Second, I was thankful that I had someone else to talk to.
Kevin tested the alternator, tested the battery, taught me about the levels of distilled water in the battery, cleaned the terminals, suggested I get a gel for the terminals, sold it to me, sprayed the terminals for me, reconnected everything and gave me tips. He was very kind, extremely knowledgable and very competent.
I hope this experience gets the attention of O’Reilly so they can investigate Sylvia and thereby protect their good name and keep good employees. I doubt Kevin enjoys working with someone like that.

I like the fact that they ate located in a easy to find spot

The larger Kragen in the neighborhood.
Good selection, useful staff.