Bob Baker Toyota Scion

My second vehicle I have purchased from Bob Baker at this location, and it will not be last. There are plenty of other Toyota dealerships in town, but I think what really separates this one are the people.
I had dealt with the manager Patrick previously, and called in advance to make sure he was there. The receptionist was great and transferred me to Eli, who ended up being my finance person. He took the time to look through his files to make sure it was indeed Patrick who had helped me, and then transferred me to someone on Patrick’s team. I work in the customer service industry and in sales, and this could not have been done any more smoothly and professional.
Within 3 minutes of my calling I was speaking with Sal, my salesperson who asked me a few non-​invasive questions and when I told him I would be there shortly let me know he would be waiting. Sure enough there he was as I drove up. Even though he was with another client he took the time to shake my hand and acknowledge me. Big kudos there.
When I walk into a dealership I always pretty much know what I want. Sal seemed to realize this and didn’t try to press me into something I did not want. He let me guide us and would answer any questions I had. Perfect.
When it came time to talk numbers they came out with some that were not appealing. He could obviously tell I wasn’t happy so he brought Patrick his manager out, who handled it perfectly as well. He explained he was there to work with me and would come back with something better. Within a relatively short time of going back and forth we had a number and were set. This was not «haggling», it was a friendly and warm back and forth between two people trying to meet each other halfway. Perfect again.
Time for paperwork, and I get to meet Eli. Such a nice guy and understood I didn’t want any extras. I know that’s how he makes his money and as a salesperson myself I do feel badly I can’t help him out. Then he does something completely surprising, he says: «I really liked how you were loyal to your salesperson, what if I could get you…»
Suffice to say I was happy with what he offered, and he also remembered I had called him more than 3 hours earlier.
Long story short. THIS IS AN A+ DEALERSHIP. I have purchased Lexus’, BMW’s, Acura’s etc. Not one of them has run me through the sales process in such a professional and hands-​off manner. If you want a great experience, ask for Sal and make sure your finance manager is Eli. Bob Baker is the bomb.
Enough said! :-)

I always have a great experience at this service. Trudy Roux always takes good care of me and respects my budget. My car has 170,000 miles on it and still runs great, thanks to the care and followup I receive from Trudy and the gang. No pressure to buy a new car, which I appreciate very much.

I like the service at the Bob Baker Toyota in Lemon Grove. Most of the staff are helpful and put customers first priority. when I went to visit there just to see the price that fits my budget. I have asked by more than three staff members if I’m being helped. However, I was there to talk to Mr. James. I called to talk to someone else who was contacting me by email, but Mr. James picked up, I’m glad he was there for me and helped me to get a new car that I did not expect to get. Mr. James and Mr. Manny worked with me. Overall the service was great. I keep one star for myself because I did not get the Toyota Prius the blue color that I wanted and it was cheaper when I got there somebody else bought it. No student discount price. There was another Toyota Prius that was blue, kind of turquoise but interior was a little bit too tight. I often have big group in my car. I hope in the next 6 years when I get a better pay job I will come back and hopefully I get a car that is either blue or green these are favorites color.

I have gotten my car serviced there for the last 7 years. I feel that the service managers are honest and only recommend needed repairs. I particularly like Kasada. I have never had to return because service wasn’t done properly the first time. The shuttle service is prompt and drivers are friendly. They honor coupons from other dealers. The waiting area is clean and pleasant. Coffee is good as are the donuts if you get there before they are gone.

Bought my new RAV4 from Bob Baker recently, after looking around at cars available at various dealerships around the city. I was very pleased with my experience here — compared to other dealers, Bob Baker gave me a fair price and very good value for my trade-​in. One thing that was really great was that they looked up the Blue Book value for my trade-​in, and gave me the price listed there, which was almost $ 2,000 more than Car Max had offered to buy my car for, and much more than Toyota of Carlsbad had offered for my trade-​in on a new car. Further, they agreed to the price recommended by Consumer Reports on the new car. So all in all, I feel I got a very good deal, especially compared with what other dealers told me!
I enjoyed working with Sam, Sal, and Virgil at Bob Baker — all of them were very pleasant and positive, which is unusual in car purchases! And I left with a beautiful new car!

This got to be the worst dealership I’ve ever been to. When i first got there i waited 15 mins until someone came and greeted me. Then the person that greeted me didn’t even know any English. This place was not even busy. Came in for an oil change and finally they got someone to help me out. They told me it would me at least 2 hours so i decided to wait. After waiting 2 and half hours a older gentleman was trying to upsell me some tires i told him i just got new tires all around last year. He kept insisting they have some kind of special on tires but i told him no. So after waiting upstair for 3 hours for just an oil change they said my car was ready. Went to cashier and paid then waited 20 mins for them to get my car. Never coming back here again.

Service department sucks I was told that my truck would be done in 1 day and 2 days at the very most still don’t have it back and called to see if it was done and they couldn’t find the guy who was in charge of fixing it and said that he would call me back and I got a call from them for another car and asked about my truck and he said that he wrote down the wrong number and hung up rather than talk to me about my truck :(not happy at all with the service and I forgot about the rental car they gave me was the smallest car they could find considering I just bought the Toyota Tundra crew max
Well I finally got my truck back and they did a terrible job on the paint for the scratches that were supposed to be fixed and the powder coat on the rims doesn’t impress me at all because they left some of the spray on coating and it looks really half ass

We just made our third purchase at Bob Baker. We keep going back because they treat us fairly and without a lot of pressure. We had researched the value of our trade-​in before we arrived and they came to the exact same number without us saying anything. We looked at a car on Friday and came back to purchase on Saturday, with no pressure to make a quick decision. Very pleased to do business with them again.

The Bob Baker in Lemon Grove is a great place for a Toyota.
The service department is what makes a car dealer great.
All of the service people are great.
Parts department meets Internet prices.
Mike, in parts is a go to guy and really knows every car part.
All corporate dealerships are tough to take when independent /​Internet competes.
This dealer has fair prices.
Great people to deal with and they go the extra bit to make sure things are right the first time.
Bob Martin is a great service guy to care for your car.
And the service manager is involved in the department and doesn’t just sit in an office. He really knows his stuff.
This dealer even has a general manager that is on site and not afraid to say hi.
I love my dealership.
Phil

I really want to give Zero star.
First of all, I had an appointment fixed two days back by someone from their dealership. When I walked in with my family, they had no information on that. They acted like I am some ghost. Until they sorted things out, they were just blaming us by coming there without any prior appointment. Finally, they sorted things out by blaming to Internet sales costumer service (not a single sorry from their side though).
Second of all, I was with family including four years old kid and they did not even show courtesy to offer glass of water during our entire stay.
Third of all, when you show the written offer you have from other dealership, they will offend you like anything. The guy just stood from his chair, took their offer paper and tore it in front of me and threw it in trash. First time in USA, I got this kind of ill treatment, (you know what I meant).

Very good sales staff, especially Frank Granberg who was very helpful and patient. We never had to negotiate for a long time and we got the car at the price we asked for. I highly recommend this Toyota Dealership!

I bought my Prius here in 2005. I wish I did not. They have a sneaky way of making you think they are working with you to lowering the monthly payment by extending the years you pay for it. I finally paid off my car my monthly payment was over 400.00 a month. for a Fing Prius Crazy to see you can lease one for 119.00 a month for 3 years now. Also I just was put in to «transfer» mode while calling to get service. Apparently everyone is at lunch at the same time. The operator was kind and suggested calling back in 45 min or making an appointment on line… «sweety». she calls me. annoying because The problem is I was actually calling to speak with some one with knowledge of the services. I just wanted a basic 19 point inspection. I was not helped. I don’t want to call back. I will call some where else that is customer service orientated with out the run around.

Seriously unimpressed! I made an appointment for maintenance, and when I pulled up, the first thing I noticed is that this place is GHETTO. It’s so dirty and it’s not laid out very well at all. The second thing I noticed is that no one acknowledged me for about five minutes, and then a random guy started asking me who my appointment was with. I don’t know! I didn’t realize your place had specific people handling appointments! Once he figured out who was handling my maintenance, he went to go find him, and couldn’t. He told me that the guy might be on a test drive. What? Why is someone in parts and service doing test drives? I got here at 12:13 for my 12:30 appointment. It’s now 12:30. If this guy doesn’t show up in five minutes, I’m leaving.
Regardless of how this takes, I’m never coming back!

Just picked up my 2016 Tundra TRD Pro. I have been dealing with Jenna in Internet sales for a while, and it took a while to get this amazing truck in. When it finally did arrive, I worked with Art and I couldn’t have had a better experience buying a new truck.
If you are looking for a new Toyota, Bob Baker is the place to come to.

Thank you Bob Baker. I just purchased a new Toyota Prius and the total negotiations took about an hour and a half. We had already negotiated the cost through the internet and phone calls and when I came down to the office all that was needed was the 1.5 hours of paperwork that is required for about every vehicle purchase.
Overall, it was a less painful experience than I was anticipating. Thanks Bob Baker Toyota!

I just called to see how long it would take to have an oil change without an appointment.
A lady picked up and kindly transferred me to service… Automatically placed on hold, no answer. The phone transferred me back to the kind lady… She transferred me again. This happened FOUR TIMES before I reached a voicemail.
I called back again and gentleman by the name of Chris, from service, answered. He told me it will take about three hours.
Already my experience has been less than what I expect from Toyota, and I haven’t even made it to the dealership yet.
— — -4:01pm
So far Trudy has been talking me through everything, and has been very helpful. Also the lady who gave me a lift home was sweet as well.

Two words: FALSE ADVERTISING. I went in last Thursday to view a car that I had communicated with a salesperson about that was advertised having a sunroof. Well I wasn’t born yesterday and I know what the bait and switch is all about. Turns out, they not only do NOT have the car AT ALL (even after she confirmed with me that day that they did), but they then tried to convince me to buy one without a sunroof and PAY to have an aftermarket one added. Thanks but no thanks. There’s plenty of other Toyota dealers out there, do your due diligence before stopping at this one.

Once again; Unbelievable. Let me start by saying that I live right next to Toyota Chula Vista but I would rather drive 14 miles to Bob Baker Toyota.
Virgil DeLaCruz took care of the financial aspect of things. Never have I felt more comfortable in my life dealing with the dealerships finance department. This is my 2^nd time I have purchased with them and the 2^nd time I have used Toyota Financing. Thank you Virgil for such an extremely SMOOTH process.
Simon Verdin was the gentleman who took care of us from beginning to end. He was not pushy, nor was he in a hurry to get us thru. He worked at OUR pace and was extremely patient. We test drove 4 cars that day. 4 cars. My wife is crazy. It was the same car. WTF. But Simon was the man.
Afterwards, he explained every nook and cranny of the vehicle, AND even gave us pointers on the Toyota vehicle we already had.
Once again, Bob Baker Toyota is the ONLY place I will recommend family and friends. Great service with great pride on how they do business. Now if Toyota will hurry up and release the SUPRA… LOL

My Toyota Solara was dropped off mid afternoon on 5÷26÷15. By 3pm the following day, I still had not received a call on the status of the vehicle from the service advisor. I had to call to find out for myself. Apparently the mechanic already knew what the problem was and told the advisor while I was on hold. First of all, the customer should not need to be the fist person to call to find out what the mechanic discovered was wrong with the vehicle. There’s no telling how long the car was sitting with the diagnosis already known.
The recommendation was to replace 3 aftermarket ignition coils I had just installed with Toyota brand coils. I kept the old coils in the trunk and just told him to reinstall them. I’ve personally installed the coils myself on this car in 20 minutes tops. He also installed a new set of spark plugs wires and replaced a spark plug I couldn’t get to in back at my request. WHY DID THAT RESULT IN OVER 4 HOURS OF LABOR AMOUNTING TO $ 504 NOT INCLUDING PARTS? IT DOES NOT TAKE 4 HOURS TO REPLACE COILS AND SPARK PLUG WIRES!
I had been going to Bob Baker in Lemon Grove for service for many years. Luckily, I got a recommendation from a next door neighbor to try a place called TLC Independent Toyota & Lexus Care for future repair needs. The place has a staff of Toyota trained mechanics. The reviews on Unilocal are awesome. After going there myself, I see why. Wow, they are a top notch, professional outfit and HUNDREDS OF DOLLARS CHEAPER FOR THE SAME REPAIRS USING TOYOTA PARTS! The quote they gave me for a water pump/​timing belt/​engine seals job was $ 350 LOWER than the Bob Baker Toyota Service quote I had gotten a day earlier! Their quote was also $ 100 cheaper than a shop I had gone to from time to time called Suspension Plus which only uses aftermarket parts. If you can deal with their 2 – 3 day waiting list (due to popularity), they might be worth a try. Lesson learned!

My husband was due for a new vehicle and we are Toyota fans so we tried out Bob Baker Toyota. We had the BEST expereince ever and drove away with a 2015 Toyota Tundra. The sales man was so nice he even went and bought us In N Out because we were so hungry while waiting for our new tires to be switched out. It was the best! You don’t get service like that anywhere, I tell everyone they need to go to Bob Baker!