O’ reilly Auto Parts

Stopped in this store on my way home, I was down at the Toyota dealer first to buy a positive battery terminal for my Lexus. They wanted $ 31.00 so the guy suggested I go to O Rilleys. A person helped me get what he said would match the type my car had. When he took it from the shelf, the pieces fell out of the package that had been opened and placed back on the shelf. He picked them up and took me to the check out. As I walked to my car I noticed the two bolts didn’t have nuts on them and trusted that they must come that way. When I got home and compared these to my old ones they were not the type I should have been given. I went online to a part store near me and they had a replacement part that looked exactly like my old one and I didn’t have to buy the pair. I bought it.
Went to return the parts from o Rilleys and the same guy that sold me these things was there. He looked at the item I bought and told me I couldn’t return them because the wing nuts were missing. I mentioned that he should not have sold me a open package and that I know for sure these nuts were not in that package. The guy told me that they were in the package and that he opened it to show me the part. Bullshit, why the heck would he open it to show me something that I could see clearly in the plastic see through packaging? I suggested that they view the security camera because I was telling the truth. They said there is no camera. THIS WAS THE WORST CUSTOMER SERVICE I have ever experienced. He flat out lied to me and pretty much said I’m lying about the nuts. The freaking parts he sold to me were labeled for marine use, I don’t drive a water craft, my car is a Lexus and although it could have worked, it was not the type he should have sold to me. Also, I only needed one and he said I had to buy the pair because that’s how they sell them.
I am not trying to scam this place for a lousy $ 5.00 part, I just want my money back from the item I paid for. Don’t shop at this store. I’m still stuck with these things and plan to call the corporate office in the morning. I am livid and this is wrong.

I stopped by here after getting pulled over for my jeep’s busted brake lights. I found the light bulbs compatible for my 06′ liberty and replaced them as soon as I got home. Cheap and I saved money for sure!
I prefer not being bothered when i’m looking for car parts. This place was that. If I need help i’ll ask.

I really wish I could give a good review. They didn’t have what I came in for. But then I thought it would be a long shot. NO one even acknowledged that I was there.