Automax Volkswagen

Are you looking for a used car? You MUST go visit James Edgefield at Automax VW. He’s a normal guy, a veteran and he really understood what we needed. He helped us stay close to the monthly payment that our budget demands and bought us dinner. He was friendly and so helpful. If you have to spend hours buying a car, ape d the hours with James!

Ross Grimes a client advisor at Automax Volkswagen has been extremely helpful. The continued continuity of my several visits to this facility has made the difference.

I wish I can give a zero star. We went to this volkswagen dealership because it’s closer to where we live. We came here for a service. I called advanced to make appointment but the service guy Garfield said just come in no need for appointment. So we went there when they open and we were thinking of taking the shuttle since my husband did not want to take his car to pick me up. I asked Garfield how long will it take since he said himself the car doesn’t need a service because the engine light is showing and they can easily figure why the light is on. I was thinking it shouldn’t take that long. Well Garfield said it might take serveral hours. So we decided to wait for the shuttle and He said the shuttle will come in 30minutes. So 30 minuets past I went to his station and asked where is the shuttle guy because my husband has to go back to work, he wasn’t really sure where he is. So he took me a station where a lady was sitting down gobbling her muffins, I guess she’s in charge of the shuttle. She said it’s another additional 30 min. I’m like what the hell. At least they could of notify us that he’s running 30minutes late. But she said Sat there giggling «yeah I don’t know but he’s in coppers cove».Very unprofessional people. Never come here again. I’d rather drive extra miles to get better service.

Yall. A friend of mine bought a brand spanking new car from the new automax Volkswagen. He only had it for 17 hours and it broke down. Completely. Wouldn’t move. Nothing. They were able to bring it back to the dealership and turns to be an alternator issue…
HOW THE FUCK DOES A BRAND NEW CAR HAVE ALTERNATOR ISSUE?! Mileage was 8 when they got it. Brought it back w 40 miles. Apparently they hardly drove it…
Now we’re at the dealership and they won’t take the car back. And saying there’s no buyers remorse. WHAT THE FUCK!!!
… Volkswagen Automax shady as fuck. Spread the word. (THIS IS THE BRAND NEW VOLKSWAGEN DEALERSHIP THEY HAD JUST BUILT).

Service was below acceptable. I’m an insurance adjuster so I’m not completely blinded by things that can go on, but I can assure you they wont be touching my Volkswagen again. I’d previously taken my car to the service in Temple, but didn’t want to have to drive. I won’t make that mistake ever again.

I’ve been here several times prior to purchasing my vehicle. I understand that to get you to buy a car a salesman makes promises, some have no intention of following through. But I thought getting a BRAND new vehicle shouldn’t be THAT difficult, I was mistaken. I noticed a defect, it was slight, but a defect nonetheless. And here at good old Automax your salesman is your poc. So upon calling sales rep repeatedly and only getting voicemail, I called the dealership to see if he was even at work. The receptionist stated that he was in fact off, when I started to explain my issue, she asked me to call his cellphone if I had the number. So, I asked to speak to my rep’s manager. I know she placed me on a superficial hold. I decided to wait until the next day since I was told he is my poc. So the next day he contacts me tells me to come in, only when I get here, he is unavailable. Who did he send to assist, his manager, who then sent me to the service department. Now mind you, I explained the situation to receptionist and sales rep, neither stated to go to service department. I honestly wanted the car in the original color I wanted, lol. But I asked in the beginning if it was a sales issue or service issue. I feel it could have been handled better, but I was so hoping I could trade that silver in for black. The courtship here was great, unlimited drinks of all sorts and krispy kreme donuts, ESPN on purchase day. Finance manager excellent, did not try to sell me anything extra (I didn’t need). Delivery manager helped me set up my account, and introduced me to the features of my new toy. Would have been 5 stars, but the after sale situation could’ve been handled better.

This is to comment on the service. It is terrible. My navigation works 10% of the time so I wanted them to see it. They said I will have to pay 110 $ just for them to look at the car and may I add that I bought this car from them.
It’s a place where they will cater you with good service if you are buying a car but once you buy a car from them and you get a small problem like a navigation issue, then they won’t even look at your car unless you pay up, then they will ask for even more money to fix the issue.
I also have experience at a Volvo dealership in Georgetown and they looked at my other car at no cost. They even recommended what auto parts place to go to get quality parts at a cheap price.
I recommend staying away from this dealership. I would rather go to a dealership in Austin or any none military city for that matter, just to get quality service and not meet with people who are so use to taking advantage of young soldiers.
EDIT: So I took my own advice and went anywhere that’s not a military city and picked Round Rock Hyunda Dealership and wow what a difference it is… They gave me an estimate on my car for free… Didn’t ask for some 110 $ like Automax.
Service was great! People that actually cared about your car problems and not look at you as if you are there to make their life hell.

The series of events that are mentioned below take place throughout a week and occur on different times and include the service/​sales department issues and my experience with Automax Preowned Dealership. –30 December 2013 I purchased a vehicle on 30 December 2013. It was a 2013 Dodge Dart that had just come in the lot recently. I worked into my deal the issues that came with the car to include the broken passenger side sun visor and the damage to the left rear bumper. I got it in the contract that these issues will be resolved and had the invoices in hand. I started the paperwork and signed the buyers agreement by 5:30pm that evening and did not finalize until 8:30 pm. When I finally finished all the paperwork with the financial specialist and signed my check I came out of the office to find out that whole time I was waiting and doing the paperwork the car did not move from the spot from where I dropped it off after test driving the car. I did not get even a courtesy wash and vacum and the car’s fuel was on empty when I did drive away with it and by that time it was 9:30 pm and everyone had gone home where I was promised id get the car serviced early the next morning. 31 December 2013 I went into the pre-​owned center at 08:50am to complete cleaning, fueling, and fixing the sun visor. I was at the pre-​owned center for 3 hours. While over at the cleaning center I sat there waiting for 2 hours noticing that whomever was supposed to be cleaning the car was to preoccupied with other things and really only spent half an hour cleaning the car. Note that my vehicle was the only one being serviced on and was not worked on until I brought it to their attention. When I finally did get the car it was around 12:30pm and I noticed that there was little newspaper pieces all over the dashboard from the service cleaner using it on the windshield. The floors were not properly cleaned as there was still dirt on it. I spent an hour cleaning my car after the ”supposed service detailer” did his job. I was advised by my salesman that the vehicle would be DETAILED in which it was not and poorly cleaned. In an attempt to try to make me feel better the delivery specialist Michael reassured me that my First Oil Change is free and that I get 5 Gallons of gas. 2 January 2014 I went into the Pre-​owned center today at 9:00am as I was advised by my sales associate that the Rear Bumper damage would be fixed as they would drop it off to the auto body shop to complete service. I waited around an hour and a half after waiting that whole time the sales associate advised that the auto body shop would not be able to service it until the 6^th of January. 6 January 2013 I arrived at the auto center at 9:00am where my vehicle was taken to Protouch auto body shop and I waited around until 10:00am where I was advised that they do not have any loaners (even though advised by salesman that on Monday they get 34 loaners in) I took the shuttle back at 10:30am and was advised it should take no longer than a couple hours at 2:00 pm I contacted the sales man with no response and half an hour later contacted the sales manager on shift and advised him what was going on where I was then called by my sales associate where I was advised again should take a couple hours. By 700 pm no response from the dealership I called in at 730 pm and was told I would have to wait until my car had finished service the following day at 500 pm. I did not receive a loaner/​rental vehicle from AutoMax. 7 January 2014 I called the auto salesman at 230 pm to get a status update of where my car is at being repaired. I was sent a message at 400 pm and was told the auto body shop was not going to be done with the car until 1000 am the following day. Up until this point I have still not been offered a loaner from the dealership. I have made several attempts to contact the dealership about this issue with no response. 8 January 2014 Contacted my sales representative at 1015 am where I was advised the vehicle should be ready for pickup and will be picked up by automax and will be notified for when its at the dealership as it should not take too long as protouch Is only a 5 minute drive from the dealership. I did not hear anything back from them up until 1130 am, I contacted the dealership and spoke to two different managers and one of them being Mr. L he advised me that a associate will go pick it up and call me when it was ready. I was upset at this point because 1.5 hours since the car was finished and I was still waiting with no vehicle. I contacted a local taxi cab company and went to pick up my vehicle and was out of the dealership by 1230pm​.Mr. L offered that automax would reimburse for the taxi but that was all after I explained the above issues I had with the dealership. While speaking to Mr. L he wondered why I was never offered a loaner, he stated that they had lonaers in stock and that I should have been given one for the time that my vehicle was being repaired.

Drove all the way from ft worth texas because they had a truck listed at 28k. Get there and it’s 46k. No phone call no apology nothing. Have a good day is all I got…

Krispy Kremes donut, bottled water, soda, coffee and tea in the waiting area! This place is your typical pushy car sales place.

Most positive thing to say about this place —
Mike Davis, buy a car from him!

I was perplexed trying to match our experience with Unilocal’s 3-​star rating of this business until I read the 16 «filtered reviews», each one of which seems entirely valid. We had been trying to purchase a vehicle and getting information such as who would be providing the financing, e.g. Automax or the manufacturer, and at what rate was just impossible. They never told us anything other than that information was private and would be provided at the time of purchase. What if you want to compare financing you can get elsewhere, etc. We’ve never had this happen at other dealers, but maybe we don’t get out enough. Thus we turned to the web searching for Automax reviews. If you are evaluating Automax, you ought to include the filtered reviews (select at the bottom of the review page) and you judge for yourself if they are useful.

I was never able to use this company’s repair services for my vehicle because I could never get through to speak with a serviceperson. I called three times before noon today to get a phone estimate on work to be done. Each time I was assisted by their switchboard operator who assured me someone would be on the line shortly. The first time I waited 15 minutes before hanging up and calling back. The second time, another 15 minutes and the third time 18 minutes. Being busy is no excuse for a shop to not take calls. If their switchboard is this chaotic then I don’t need the same treatment from them in person. God knows how long it would take to actually get any work done by them. I cannot give this company a positive rating due to the lousy impression from merely trying to phone them.

They have pushy sales staff, bad prices (Garlyn Shelton is better), and their service department is a JOKE.
Do not look for your car here. Automax is too big for its own good.

I called the VW service dept on Wednesday to ask if I could bring my car in for routine service. They said sure, to bring it right over. I did (got it there before 9am) and that it would be finished after lunch. To be fair, I also asked them to look in to a problem with a headlamp.
Anyhow, I called around 1130 and asked for a status update. The service advisor girl (think it was Cassie) told me that my car was being worked on and that the technician said it would be finished in 30 minutes. I waited about an hour and a half and went over there to pick my car up… only to learn from Anna (another service advisor) that my car hadn’t even been brought back to be looked at!!!
Needless to say, I was ticked off. I complained to one of the woman who answers the main phone (Shannon — she was the most competent person there!) and she took my info and said she’d have the manager get in touch with me.
A few hours later he calls and apologizes to me for my lousy experience (this wasn’t the first bad experience I’d had there, by the way) and tells me that they are committed to customer service. He says that my car still isn’t fixed — apparently the headlight issue was a bigger deal than they had initially thought and they’d need to keep my car to troubleshoot. He offered me a loaner which I accepted and said he’d give me his business card with his personal cell phone number so I could reach him directly the next time I had a problem.
I go back there (trip #3 for the day) and the manager is nowhere to be found. I ended up waiting about 45 minutes for him to get back from wherever he was and he gives me the loaner car and tells me that someone from the service department would contact me the next day with an update. He never gave me his card — probably a smart move on his part because I would have called to gripe over the weekend.
I should’ve known better than to believe any of it. I didn’t hear anything from Automax until Monday morning when Anna called me to tell me that my car was finished. I drive down there and get the same low-​watt service I’ve come to expect at Automax. My invoice was jacked up – they were charging me for something that should’ve been covered under the warranty. You’d think that after keeping my car for 5 days everything would be checked over and PERFECT. Nope.
Long story short, I wouldn’t recommend Automax to anyone. They are the biggest outfit in town but clearly don’t invest anything in customer service. If you want to avoid aggrivation and wasted time, go somewhere else.

I bought my Jeep and am really happy with Thad H. and the guys at Automax. Great job, just hurry with the paperwork next time… haha
Great price too.

My husband and I just bought our second vehicle from this dealership. The first time around we were so desperate that of course we got screwed. This time around however we did our research before going in and knew what we wanted out of everything. Guess what, we got exactly that. More actually. We were upside down on our previous car loan, and every other place we spoke with would only give us about half of what we owed in trade in credit… well…that just wouldn’t do, so we checked back at Automax.
Yes, we spent about 6 – 8 hours there. For some reason… buying a car from Automax takes about 6 – 7 times longer than I’ve ever seen it take anywhere else… but at least they provide with drinks and fatty cakes while you wait. And, you can always go outside and chainsmoke too. Even though it took a long time, the guy that helped us, Cory I think was his name, was really cool. Fun to talk to, and very nice. When all was said and done, we walked out with the vehicle we wanted, for less than we expected to pay. They were able to work it out so that we have half the interest rate we had before, and our payments are lower, and for less months even. I go through cars like crazy, so when I say that it’s now a toss up to win best buying experience, that means something.
The only reason I can’t give the place 5 stars is because of the wait. Maybe if they had more comfy chairs and my back hadn’t hurt so much when it was over I would have felt differently. But, when you have a slipped disc… chair comfort means a lot.