Discount Tire Store – Killeen, TX

This place is great, every time I have had to come here the employees are extremely polite and very knowledgeable. They don’t give me the run around and help me out when it comes to saving a buck (really).
They also worked with my and my insurance company to get me the best price!

Aside from Bait and Switch advertising, rude service and then been lied about the wait time prior and during my visit; I will not be returning to any discount tire franchises. I’m waiting on returning the 4 new tires that I just bought. Not because of the cost or quality but for their ill tactics, and customer service. I am waiting on a different shop to give me an estimated time for arrival of new tires to set up an appointment that works with me even though they are more expensive. I appreciated honesty and good customer service.
The only reason I went to Discount Tire was because they had in stock the correct size tires and their projected time frame was favorable which then I found out it was a lie. I did not care for the sale pitch and informed them that I would be purchasing all 4 new tires as a rule of thumb that I always do with my vehicles every other year.
Cost was not a factor, but the time I would have to spend was. They lied about the estimated wait time and a couple other customer in my same situation ended up leaving. Alongside with them I was told on the phone while heading to said location, «No one is here, when you arrive you will be in and out within 45 minutes.»
I arrived 15 minutes later and realize it was packed. I approached the rep and ask for an estimated time and he lied stating about 45 minutes. I then decided to give them the benefit of doubt because they were heavy manned and might have some truth to that estimated and continued. When the representative and I started discussing cost and tires he decided to filter through their current tires stock options, which he purposely selected Michelin manufacturer completely ignoring every other manufacturer. I have no preference between manufactures nor did I ever mention it. Discount Tire Representative stated that they only have the Michelin Defenders and said we are good to go.
When I reminded him of the previous rep quote, he tried to still sell me another Michelin model tire and would not hear it.
I mentioned that he should not lie about what they have in stock and that another representative minutes ago gave me a different quote. The current Rep quoted me a little under 1 thousand for 4 tires, no additional work. He said I was incorrect of the previous quote (half of the current quote with same mileage warranty) when I inform him that I’ve utilized similar programs and pointed at the filter option, he tried to apologize and quickly turn the monitor towards him.
Initial quote of Michelin Defender tire was about 190 per tire, other tires were 75 per tire after I informed him of the filtering option. I don’t care for the cost per tire but the warranty to cost figure is always my focus. They were cheaper tires but I didn’t care for them. Each tire that I purchase was little bit shy of 100 each, I focus more on the warranty and features than cost.
If you are a new customer, or are in the market for new tires, verify that they are not lying to you and filtering their stock by specific manufacturers.
Lying to customers is unacceptable.
Targeting unknowledgeable individuals with the lie of «Oh, yup this is the only one currently in stock.» to boost specific products from a manufacturer and lying about the wait time is unacceptable. My whole department and company sided with me on this issue after I mentioned my ill experience in our weekly conference.
In addition to that, they left a yellow paste throughout the exterior of the tires and did not care of wiping it off clean when it was fresh not harden and told me that I need to wash the tires and possibly scrub them if it doesn’t come off, simultaneously smiling. I have purchased several tires in the past and have never has this type of service. I mentioned it to the rep and he smiled and returned to the shop.
You will always get what you pay for, in this case I should had been patient and should had gone to a different shop. Tragically, the shop I take my vehicles (Just Brakes) does not do tires. They are beyond courteous and would go out of their way to help you in any way possible, even if they won’t profit financially.

I have nothing bad to say about this location or any discount tire, They have maintained my vehicles tires for many years… but recently when I went to replace my tires on my 2010 F-​150 they quoted me a $ 1034.45 price for Michelin tires rated at 60,000 miles. I started to shop around to see if I could find the same tire, or something comparable for a better price. I found that Firestone sold a Bridgestone tire superior to the Michelin tires, and the price was $ 250 less. Now this tire was not the exact match to the Michelin, but they are rated at 80,000, and included a road hazard warranty, replacement TPMS valve kit for tire pressure monitoring, and life time wheel and tire balance. When I called Discount tire back to see if they could sell me the same tire, Bridgestone at the same price road hazard, The closest they would go was $ 939.57. They did offer a $ 70. visa rebate card, still they could not match the Firestone price. So if your looking for tires, take the time to shop around, because Discount tires are not always the best price.

I’ve only taken two trips here & so far the guys have taken care of me. Even down to something simple like checking my air pressure. I mean yes, it is part of their job description but there’s never anything written down on paper that can assure you they will be courteous & happy while performing one of their more simpler task. That’s all I ask for. I cannot stand arrogant human beings because for the life of me I’d like to knock em down sideways. I’d prefer this location the next time I need some more work.

I am still amazed! Just drove down here from va beach, and after a whole week of driving everything was fine, 2days later, i find a giant nail in my back left right tire. My sister told me about this place and their amazing deals/​warranty so i decided to give a shot. Staff was really friendly, attentive and although super busy, my car was done in like 5 minutes. Here’s my cherry on top: not only did they fix my tire, i got a rotation all for FREE! No way! I was waiting for Ashton Kutcher to come out with his hidden camera crew and drop the bomb. There is no words to describe how great of a service i got at this place. Beyond 5 stars.

Had an absolutely wonderful experience here. We were enjoying our coffee outdoors when we took a glance at our car and observed that one tire was going flat. What a pain… We used temporary measures to inflate the tire and drove it to this location afterwards. It was during peak afternoon hours on a payday Friday so there was a brief wait time. The associates were wonderful and assured the patrons in line that they would soon be helped. They worked briskly to assist customers ensuring reasonable service times.
My associate explained options without being pushy. I also requested tire rotation as well. I just wanted to fix the tire while wanting time to consider replacing all the tires which coincidently needed to done soon. He assessed it and service took about an hour which was fine because this location is surrounded by many eateries and retail outlets to visit. They contacted us when it was done and I pulled out my debit card as I arrived to checkout.
That is when I got the total balance of $ 0.00 and was told that tire repairs and service was free. I was shocked knowing that this was easily a costly expense at other tire specialty stores. Sometime passed and I knew I really needed to replace my worn tires. The steering wheel would slightly shudder when I would drive on highways.
I was happy to come here to get all my tires replaced. We explained that it was an older vehicle and that our budget was important to us so that they would suggest reasonable options. They have very good prices starting at 59.99 a tire. They once again gave friendly and speedy service. Now our car drives smoothly like a feather and we can have a piece of mind that it is out of the way. This place is completely awesome and they have earned themselves some lifetime customers.

I took my car here to have my tires put on my rims not even a week later my tire goes flat so I took my car back after waiting like 30 minutes In Line due to lack of customer service someone finally assisted me I said not once but twice please make sure to keep up with my custom valve stem caps so after the hour wait that they normally have you wait I go back to pick up my car and I notice the cap missing so I ask where is it because they are BMW caps he says I’m not sure. At this moment I’m pissed because I do not understand how you loose the cap so the manager was supposed to order me a new one and still until this day Ive yet to receive them smh.

Discount Tire is the only place we trust to even touch our tires! They have an amazing staff, quick service, and great deals! We bought the certificates on all of our tires and we’ve never had an issue having them repaired. I highly suggest coming here is you have to replace or repair any tire.

We have been coming here for years and are always satisfied! Great services and prices!

I went to get my tire balanced and rotated. Made me pay a one time fee for my current tires of 64 $ for a lifetime service. Then they tell me i needed new tires and that they will not put my old tires on the damn car! So i thought fine i’ll buy new tires. I bought new tires and had to pay the exact same 64 $ for it. Umm… So why did i pay the 64 $ on my first set if they’re gone?! Then they refused go let me take my old tires home cuz they’re «unsafe». When i think about it. I could have still used them till they actually broke! These people are sales talker and will try and sell you anything!!! Don’t fall for it! After i bought the tires he tried to sell me rims when mine was totally fine. Then told me i needed new bolt kits or something for the tires cuz the ones i had were too old? Ohhh! When i think about them i get so mad!!! Never go here! They make you think they’re taking care of you. Try other places and you’ll see that it’s all a show.

I’ve typically had good experiences with Discount Tire but this location is the poster store for shoddy work. We spent a chunk of change on new tires for our horse trailer, and shortly thereafter checked the tire pressure as a precaution. All four tires were different… should have all been 80 psi and one was as low as 57! My husband checked the lug nuts and they were not properly tightened either. I’ve never had such a poor experience with a Discount Tire location, and will certainly never return to this one.

I wish I could give negative stars. The absolute worst business, with absolutely no morals. We heard good things about Discount Tires, mainly from the Dodge Country, where we bought our car. We got a flat on the front left tire back in August, just a few weeks after we purchased the car. We called Dodge Country and were told that there was nothing that they could do for flats but recommended that we visit Discount Tires, a company that they do a lot of business with. When we took the car in, they found no nails in the tire, nothing that would have cause the flat. They happily took our money and replaced the tire. They had great customer service and really seemed to care about military families.
Fast forward about 2 weeks and we get ANOTHER flat, same tire. We take it in and they replaced it again. This time we bought a warranty on that tire. They said a lot of people get flats on these roads and we didn’t want to take any more chances.
So when we got the 3^rd flat, my husband took it in and asked them to honor the warranty that they so happily sold us. Well, apparently, they took it upon themselves to apply the warranty to our back tire and refused to replace the front. My husband demanded that they check out the tire and rim and see what was causing all these flats. A crack in the rim.
Dodge Country sold us a car with a «bonded» crack in the rim. Discount Tires knew about this problem and took our money as many times as they could, while protecting their friends over at Dodge Country.
When we took the car to DC, they gave us grief over fixing the rim, but finally did so (refused to reimburse us for the tires). When Discount Tires was contacted to honor their warranty on the tire they sold us, they stated that they WOULD NOT PUT A TIRE ON A DAMAGED RIM WHETHER IT WAS WELDED OR NOT. Funny, they had no problem doing so when they were taking hundreds of dollars out of the pocket of a private and his family.
DO NOT GO HERE BECAUSE THEY WILL SCREW YOU OVER THE FIRST CHANCE THEY GET.

Best service I’ve had just about anywhere looking for anything. Immediately I was greeted and helped. The people who handled my car where very gentle and professional. I got 4 tires that fit a 215 wide (not stock) for less than 360 including the weight and balance. This place is the best and I recommend it to anyone looking to get tires in the killeen area.

I don’t know much about tires, but I do know friendly and professional costomer service. This place has it. I was given a range of options to choose from and information to make a choice I was happy with.

The customer service in this store is amazingly ridiculous! They’re fast, friendly and patient. Very organized with so many customers running in and out of store.
If they see you standing in line, but they’re busy, they still acknowledge you. If you have a question, they’ll talk to you personally.
The guys working in the back are hustling to get you out as fast as they can, but at the same time, putting quality into their work.
Much respect.

So happy with this place! I compared prices in a few places all over Killeen. They matched the price then did even better and beat it by $ 20. Which is always nice. Stuart was the man I dealt with and he had excellent customer service. He went above and beyond. I will definitely be back.

Discount tires truly puts their customers first. I had a great experience when I went and all the staff was extremely friendly even though they were busy as all get out. It only took them an hour to put two new tires on and move the rear tires to the front. They even let me keep one of my old tires as a spare and told me where I should go to an alignment. I wish I could give more than 5 stars to be honest.

Fast when you go in the morning. nice people and not pushy at all.

I try to avoid this location mainly due to the long wait time. I’ve waited up to 4 hours. If you come earlier in the day (preferably during a weekday), it’s not so bad. Since this is a military town, definitely avoid payday weekends because it will be really crowded. I suggest going to the Temple location as an alternative. It’s not really busy when I go.
On second thought, something tells me I might regret suggesting that…
Hours:
Mon-​Fri 8am-​6pm
Sat 8am-​5pm
Sun Closed

Nice place —
Rapid service —
Good price —
You need tires? You need this place.