Cleo Bay Honda

Very disappointed in dealing with this dealership. Negotiated price and put down deposit. I was then called back a week later and told price would not be honored and I would have to pay full MSRP if I wanted to keep it. They did return my deposit but reinforces the frustration of buying a new car.

Tuesday I took my car to the dealership and the service I got from CHRIS WRIGHT was great if anybody have any questions about your vehicle I highly recommend him

I always thought that Honda dealers were a cut above the rest, and was really disappointed to learn that Cleo Bay is not one of them, rather just another car dealer.
I was attracted by an ad with a great price on a Certified Pre-​Owned Odyssey and made the 45 minute trip up to Killeen that night. I did a quick walk around of the van, took it for a test drive, and ended up buying it on the spot. I did notice some damage to one of the headlights, but the sales rep said she would take care of it for me. They wouldn’t negotiate on the price at all, but they agreed to throw in a front nose mask for me.
The rest is a bit embarrassing, because I should have known better than to take a car salesman at their word. Once I got the car home, I was able to do a closer inspection, and noticed a few things wrong, like a bumper/​quarter panel out of alignment, missing floor mats, a loose tail light, and a few other minor things. I don’t expect a used car to be in perfect condition, but I do have higher expectations for a Certified Pre-​Owned. I contacted the sales rep, only to learn she does not answer phone calls or emails, but communicates by text only. After about 2 weeks of «Let me check with the manager» and «the part will be in next Friday», we were able to get the car in for service. I will add that she drove a loaner out to us and swapped the cars out so we wouldn’t have to make the trip to Killeen again. They had our van for 3 DAYS and all they did was change the headlight, tighten the tail light, and install floor mats and a valve cap on one of the tires– 3 days!!! When I asked when they would deliver the front nose mask that was promised, the response was «what nose mask?» Suddenly no one remembered ever mentioning it. Again– I should have known better and gotten it in writing.
About a month later, we moved to another state, and the out-​of-​alignment quarter panel started rubbing on the door. We contacted Cleo Bay Honda about getting it repaired locally, but they said the «bumper-​to-​bumper» warranty doesn’t actually cover the bumpers. I’d like to review the actual details of the CPO warranty myself, but haven’t been able to as the promised warranty booklet was never provided to me. I pulled the bumper off myself and found some evidence of a minor fender-​bender that never showed up on the Carfax report. I wouldn’t expect them to remove the bumper for a normal inspection, but the alignment problem was obvious enough that an experienced mechanic should have noticed and investigated further. I have lost all confidence in the Honda Certified Pre-​Owned inspection process AND included warranty.
The saga is still on going. So for now I will generously give them 2 stars for making the purchase process quick and easy, getting me a pretty good loan APR, great pricing, and delivering the loaner to us when we couldn’t make the trip up for service. If you plan to purchase from here (or any car dealer for that matter):
1. Make sure your sales rep answers his/​her phone and is responsive
2. Due your due diligence– a THOUROUGH inspection by a trained mechanic– do not trust theirs!
3. Don’t buy into the Certified Pre-​Owned hype– they aren’t going to deliver on the promises
4. And for god’s sake: GET EVERYTHING IN WRITING!

The customer service around the service area is lacking.
Brought my car in for service and no one was available outside to assist me. On guy that appeared to be an employee was on his phone but never asked if I needed assistance. I finally walked in and found someone near the service desk to assist me. They didn’t seem to interested in doing so.
When you call the phone just rings. The voicemail ask you to leave and message and they will call you back in the order received. Never did get a call back that afternoon.

I’m really not sorry for this review. Thank you rude parts guy for the oh so wonderful experience. I ordered parts for my truck last week & I was told that it would be available for pick up yesterday. The wait was no big deal. So here I am, excited to pick up the parts I had just spent a good chunk of money to get because I only want the best for my ride. This hefty guy comes out & takes my invoice so he can go dig for my parts. Cool. I’ve dealt with him before. Not a nice guy. Very mono but today was just the day he chose to make my life really hard. I knew as soon as the part was in front of me that it wasn’t the right one. I mean come on. I sit in my f****ng truck every single day. I know when a certain part looks WAY too big to be correct. So I tell him this & the woman from the Cashier’s side is my witness. I tell him that I know it isn’t the correct part. He looks it up & insists it is the right part. Ok so I go out to the truck to check. Sure enough. Wrong part. I come back in again, another gentlemen came out with me & definitely agreed it was far from the right part so I take it in a third time. The guy then again insists that it is the right part & by this time he’s already got an attitude problem and I’m 2 seconds from losing it. So this Bob shows up & saves the day. Two of the parts turned out to not be the right ones for my vehicle & thankfully what I did need, he had in stock. So I spent 30 minutes & had a ‘parts’ guy try to tell me I’m wrong when I know I am damn right. You’ve got to be effing kidding me. How can you possibly be ok with having your customers pay for the wrong parts then have a crap attitude when I was nice about it to begin with. Pathetic. Thanks Bob. If it weren’t for you… the exceptionally colorful things that would of come out of my mouth.

Thank you, Cleo Bay Honda! My Husband and I both purchased our Honda’s-yep, two-​a Honda Civic, and two weeks later a Honda Accord Sport. Darrin Renke was our salesman. Absolute professional! Courteous, patient, understanding to our needs, he also went the extra mile to make sure we were not only happy but 100% satisfied! Never did we feel the «salesman pressure» from him or anyone. Mac, in the Finance Department, was at the upmost and by far accommodating to our needs. He, too, went the extra mile to ensure our purchases and paperwork were dotted and crossed. Thank you for your honest sportsmanship and professionalism during our visit. We look forward to spreading the word about Cleo Bay Honda!

AVOID! Very dishonest. They sold me a salvage title vehicle at Blue Book price. Never told me, nor showed me any paperwork at signing explaining true condition or history of vehicle. Found out a year later a $ 14,000 pre-​owned vehicle I bought there was only worth $ 2,700. Avoid! Avoid! Avoid!

Elaine from the Internet Sales department is amazing and helpful! I wish all car sales people were as easy to with with!

If you want to pay for bad attitudes and poor service from the repair department this is where you should go. Otherwise let someone else fix your car!

By far, I agree with the gamut of reviews referencing the Internet Sales Dept… amazing group of individuals and they aren’t afraid of working with one-​another to make sure the sale of the car goes smoothly. Worked with Mr. Zac Lopez on buying a new 2015 and the guy busted his butt to find the right vehicle that my family and I needed/​wanted. He didn’t quit, nor was he pushy in getting us in the car that we wanted, in fact, he saw two of the cars that I was test driving from other dealers in the CTX and Austin area and he still got me in a Honda, great salesman, will definitely recommend to any and all going to Cleo Bay. Not to say that Elaine and Terry weren’t just as great, they helped Zac in ensuring that I got the right vehicle. Thank you Cleo Bay Internet Sales Dept… keep up the great work, don’t slack on your morals, remain true to the average customer, we appreciate it!

Do not shop at this dealership. Joe C. and his department are a bunch of rip off artists. They cheated me out of at least $ 3500.00. I trusted them because I trusted someone else that sent me to them. ZERO STARS IS I COULD ENTER IT!!! Just do yourself a favor and don’t go there.

I was pleased with the internet team working with me to get the right deal. I was able to do just about everything working with Elaine via email and then delivered the vehicle the next day and I didn’t have to go into the dealership which I loved. Good work Cleo Bay team

Best Honda dealership in the area. Internet sales department was great. They handily beat every Austin area dealer and delivered the car to us in Cedar Park. Unless you like wasting time in the dealership and paying more, just call up Cleo Bay

Please see Elaine Cloud for a smooth, courteous, straight-​forward buying experience. Everything was as we negotiated via phone and e-​mail — no last minute hustle or changes. I drove from North Austin to Killeen after a dreadful experience where I previously purchased a Honda in Round Rock. Worth the drive!

I wanted to write to share my wonderful experience with the team at Cleo Bay Honda. About 5 years ago my wife purchased a new Honda Accord from Elaine Cloud and had a very pleasant experience. Last month, when I decided to look at a new Accord myself, we went by to see if by chance she still worked there. Not only were we happy to find that she still worked there, we were blown away that she remembered my wife and her field of work. Ms. Cloud was professional and a pleasure to work with. She was patient and supportive as I looked at different finance deals and compared local prices. Despite learning of a condition with my trade that decreased its value, she worked with us to provide what I believe was a fair deal on our trade-​in. When a deal was agreed upon, I felt very good with it and felt confident that Ms. Cloud had worked hard to provide me with the best car and price available. I then met with Mr. Neil Farris who also was professional and efficient making the finance portion of the day quick and painless.
Happy to know that a local business works this hard to make customers happy.

Been looking for a car recently. Went from Dodge to Chevy to Toyota. Decided to look into a Honda. So I called Honda first. The first person I spoke to was Mr Chris Wright. Super professional. Started to inform him on what I was looking for. White color, Leather, Nav, the works. Said they had just what I was looking for. So I went in. Had no plans to buy that day but when sitting there with Mr Wright, talking about the car I wanted that had not gotten to the dealership yet, the car I wanted was just rolling up on the 18 wheeler. It was fate. I got JUST what I wanted and a much better, super low, interest rate.
Can’t say enough about my experience in Honda. If you ever go by there, TRUST ME, ask for Mr Chris Wright. Tell them I sent ya. You won’t be disappointed. It’s a Honda of course!!!

WORST AFTER PURCHASE SERVICE EVER!!!
Had a horrible experience buying a certified used 2010 Honda Civic. The price was great, but when I called about a concern I had with the vehicle on the very next day I got NOTHING!!! Had to email a list of managers from the website before I finally received any help… it took a more than a month to resolve the issue. It was a headache to say the least, but I guess that’s why their cars are much cheaper priced than any Honda dealership in austin.

Ask for the Internet sales department.
I had a great experience here. I worked with the Internet sales team — Tom, Howard, Terry and Elaine. They work as a team. I called back and forth a bunch of times and they were patient with me. There were little things here and there that probably happen in every deal that had to be handled — so they handled them. It was very helpful. This included talking to my insurance agent and helping me find a great rate on financing.
The dealership is an hour from where I live but they offered to deliver the car for no charge. In the end, they delivered my car to me at my office in North Austin. The experience was great.
Howard was awesome! :-)
I also liked talking to Terry and Tom. I spoke to both of them at length. Nice guys. I talked to Elaine 3 maybe 4 times and she was extremely accommodating and polite. I read some other reviews here saying that Elaine wasn’t so great. I had an excellent experience with her. I had a bunch of questions and she was the one who carefully went through them with me to explain things.
I was impressed with this team. Remember to ask for the Internet department.

We have used Cleo bay several times in the past and have always had a good experience. This time was different. New people working in the Internet sales department made this experience difficult and unpleasant. Elaine Cloud was who I primarily worked with. She was very impersonal and very slow to respond to emails. I was completely blown away when we went to pick up my car and someone else came out to close the deal. I saw Elaine walking around, heating up her lunch but she never once said hello or introduced herself. It was the poorest customer service I had ever seen. I am not sure if my family members or I will ever go back to Cleo Bay. It is a shame because the Internet department at Cleo Bay USED to be top notch.

After a zero star customer experience with Round Rock Honda, I have left with 2 choices, Howdy Honda (Austin) and Cleo Bay (Killeen).
Cleo Bay Honda won my vote as they offered the best price to me even just over the email conversation. But I have to drive 50+ miles up from Round Rock. Frequent follow up and when I finally drove up to meet them to see my Honda Ody Touring, the experience was great and that’s what I believe a Honda dealer should be. (Same goes to Howdy just they are not as aggressive on price, LOL)
I would recommend anyone to check out Cleo Bay.