Freedom Jeep Chrysler

This review considers the service department. Specifically Buddy a service adviser. I have had occasion to work with him on several occasions. Both in situations of paying for repairs and warranty work. The latest was an air conditioner compressor that failed while under replacement warranty. They diagnosed it quickly and gave me absolutely zero hassle replacing it. Some dealers will try to nickle and dime you for fluids, shop fees and other recommended work. Not this guy. Honored the warranty with no question. Went to bat for me with Chrysler when needed. Quick turn around. Professional work. Hard to find an ethical guy in this business but Buddy is just that. Reflects highly on the whole dealership. Highly recommended.

Just the worst service department. Poor customer service. First red flag was the fight to get pictures taken for a warranty claim. Surprise… denied when I have proof over ten people with the same issue had their claims approved after their dealers fought to have FCA take responsibility for the issue.
Second run in: dropped my car off before 830 to have a wire checked out in the head unit. Seriously, just check for a loose wire. Fast forward eight hours, seriously 8 full hours. Car wasn’t touched. I was the third one to drop it off in the morning. I called 7 hours in to ask if my car was done, and I was answered with a passive aggression question, «did they call you?» I don’t know, you’re the only advisor there Buddy, did you call me? Should I repeat my question that you obviously didn’t hear because you never answered it? Did I interrupt story time with the techs?
I ended up going in after that call to get my keys with not even a glance at my car.

My wife and I bought a new Town and Country last month, admittedly the process was much less painless, than any other car purchase we have made. So far we have received great customer service, Rochelle, our sales lady if so nice!

After paying for something that should have been covered under warranty. (A diagnostic test on a 2016 ram) Seen one of the mechanics tell a white female soldier we rotated and balanced your tires for free for the wait but charge me 119 for nothing. Just to look. Which wasted a couple hours out of my life. Also seen a picture there that has the jeep symbol stating it was the first vehicle to drive on all 7 continents. Hence the 7 slot grill? Where is the 7^th continent and why? #payattention #fubu

Thanks to Michael and the gang for the pleasurable buying experience! Colleen and I enjoyed coming to Freedom Jeep and getting our Grand Cherokee. We highly recommend coming seeing this dealership if you are looking for a Jeep

I had a terrible experience at Freedom Jeep. I was lured into this dealership with the expectation of a dealer trade. It was only after the price for my trade in and the price of the jeep was settled that I was told that it was a ⁵⁰⁄₅₀ chance that she could get the jeep for me. If I would have known those odds to start, I wouldn’t have wasted my time. I left on Saturday with the promise to hear from her on Monday. When I got home, I found the jeep they were trying the trade for in Houston. It was listed for $ 1000 less than what Freedom was selling it to me for. I called her and she said I should go to Houston because she wouldn’t match the price. I could tell that I made her mad. I told her there was no way for me to go to Houston until another week or so, so rather than lose the Jeep all together, I told her I would still do the deal with her. She still seemed upset. After I didn’t hear from her Monday, I called HER and she told me she was «still working on it.» Many hours later, she text me and told me she left five messages with the dealership and no one returned her call. She was going on vacation the next day so my only option was to go to Houston. I think she was mad at me for asking to match the dealerships price and/​or promised me too much on the deal that she couldn’t follow through with. I’m glad I didn’t give her the $ 500 she wanted to bring the jeep to me on Saturday. This place is shady, doesn’t follow through, and really doesn’t seem to care about their customers. Won’t be going back here for anything.

BLATANT dishonesty.
Stationed in Texas and have very little time on weekends to go car shopping. Management accepted offer of 7k out the door with own financing after hearing on phone we would go to Dallas otherwise because it had a much bigger selection and both cities are far drives. After waiting 4 hours for them to get the car ready and trying to get us to finance with them, price was suddenly 8,600 due to «UNFORSEEN EXPENSES.» Even our dealer was shocked and apologized, telling us the manager said he had only given us that first number to get us in the door. Did not buy the car out of principal. This is the most abhorrent example of dishonesty i have ever experienced. 6 hr drive and whole day wasted from a lie to BAIT US IN THE DOOR? Stay away from this place.
[I have never written a negative review and hate exaggerated claims when someone feels they have been wronged, but this was so ridiculous it can’t be made up.]

Do not set foot in this place! The service department has lost their mind. I called to get a TCM update literally all they do is hook it up and boom its done but its a dealer so I expect to pay just not 125 $. I called Mac Haik in temple to get another quote and they only want 30 $.

I saw a car I wanted on their website. I emailed inquiring about it. I told them when I would be there and Rigo was standing outside waiting for me with the key. Rigo went over all the cars features & we went for a test drive. I fell in love with the car! Rigo made the experience of buying my new car so easy. Rigo was such an amazing salesman… knowledgable about the car, friendly, caring, & funny! If you decide to buy there be sure to ask for Rigo!!!

Bertram Johnson is the primary reason why I would NEVER purchase a vehicle from your dealership. His condescending mannerisms and crude comments towards waitstaff in the presence of customers was not what I would have expected from your salesman. Although he may have been off from work, he is still expected to conduct himself in a professional manner. I am a professional and am very conscious of how I conduct myself in public due to my profession. I come into contact with many members of the professional community on a daily basis and would NEVER refer them to this dealership because of his comments and behavior outside of work. Hearing how he and his staff drink beer while at work and how he’s a better salesman than the rest of his colleagues is an absolute disgrace to your dealership. I met a waitress from another establishment who entered as Mr. Johnson was leaving. She also complained of what an INGRATE he is to the members of her staff. Regardless of his narcissistic thoughts on how important he believes his job is in comparison to the waitstaff in which I observed ‘PATIENTLY SERVING HIM and his newby colleague’, it doesn’t take an intellectual genius to sell cars — OBVIOUSLY. Judging by his COLORFUL vocabulary to the waitstaff, this point is definitively proven. It only requires a gift of gab, desperation along with motivation and the least respected level of education — a G.E.D.. . «A monkey can be trained to shake someone’s hand and open a car door.» It is an absolute shame that your employee Bertram Johnson behaves this way in public and expects customers to visit him to purchase a vehicle. I have purchased 13 vehicles here in Killeen and would NEVER darken the doors of your establishment due to your employee’s behavior and apparent delusions of grandeur outside of his work arena. From a prospective customers point of view, Bertram Johnson is an extension of your dealership/​brand. Is this how you want your dealership to be represented???

I have purchased 2 Jeeps from here and the service was excellent. The salesman, Mike Young, was very knowledgable about the product and was a pleasure to deal with. I recommend this dealership to my friends. Car buying made easy!

Wow! I am shocked to see the bad reviews of this place. My experience here was great!!! My husband and I have paid off 5 vehicles all from different dealerships and I usually despise stepping into one but this place was so much better.
We went shopping around Killeen on a Saturday and found a Jeep here we really liked but decided to sleep on the decision. Monday morning I called and told them we were ready to make a move. They were very corporative with negotiations; I filled out the credit application online and headed over when I got off work. My husband and I were in and out in less than an hour with a price we were very satisfied with and payments that are great. Everyone from the front to back of this place was a pleasure to deal with!
Thanks to Brandon and Tamara for all of your help! We will definitely be back to trade up in the future!

Worst dealership I have ever encountered in Texas.
They obviously get a great deal of immature, ignorant young soldiers to rip off and business must be great, because they definitely DON’T work for the customer. Tried to sell me a Jeep wrangler at over full price (which is $ 3,000 more than any other dealership 200 miles around wanted) and would not budge on price or ANYTHING. Refused to honor Truecar value (USAA). Did nothing to help get me a deal, even though I was there to give the money! They do not care about the customer. When they gave me a quote on monthly payments, it was exactly TWICE what it should have been, and they refused to disclose how they came to that amount. I left, went to Mac Haik, and got a fantastic deal in half the time. I will make sure this place gets a bad review on every website on the internet. Terrible, terrible experience. The sales man was also very belittling, and not surprisingly, was talking badly about their competition at other dealerships. Accused US of being the reason his other customers walked out pissed off. Yeah right, buddy!

We purchased a 2009 Grand Caravan from here last October, and it was great. up until about 2 months ago. First the taillight bulb keeps going out, they replaced it free of charge the first time, so when it happened a second time, back to the dealership I went, I explained that it has gone out twice since I bought it, and they replaced it, and then tried to charge me for the bulb, after explaining to them that I wasn’t charged the first time, nor was I told before it was replaced that I was going to be charged for the bulb. They comped the bulb after about 15 minutes of back-​and-​forth between the cashier and the service guy. So, today my husband takes the van to the dealership to have the front end looked at because it is shaking at low speeds and makes a clunk noise from the right front when you hit a bump, and yet again, they neglect to inform him that there is a $ 117.00 fee for an estimate, and once they call with the estimate (which is over $ 2,000) they say he can’t pick up the car until the estimate fee is paid. The guy tells my husband that the fee was on the back in fine print of the work ticket he filled out when he dropped it off. Were we told there was even writing on the back of this? NO! Do you buy a cheeseburger, eat it, then told how much it’s going to be? NO! They should have told us upfront what the fees were going to be, not hide them on the back of a paper you fill out with the car’s information. and we didn’t get a copy of this paper, so how the hell are we supposed to know it’s back there?!? This is the LAST time I will be taking my car here for anything. I will be doing a carfax on this car, because the entire front end should not be going out after 3 years of use, it’s a van, used to drive my kids around. there is no way. So now I am stuck without a vehicle and three kids that I can’t take anywhere! We were using an aer loan to have the thing fixed to start with, we really don’t have the money to fork out for a fee they should have told us about from the start before they ever touched the car.

If I could give fewer stars I would. This place SUCKS! They agreed to sell me a new Jeep and said they could install all the lift and tires that I wanted. They also told me that the Jeep I wanted would be arrive in a few days when in reality it took over 3 weeks. After they received the money from my bank they ignored me and would not return my phone calls. When the Jeep arrived it had a painted hard top which I did not order and they said, «Oh it is just going to be an additional $ 2000» after I they already received the money from the bank. Everyone from the sales manager Drew Lolato to the finance manager George and the young sales rep Mr. Brandon Florian were all horrible. After I begged for a loaner vehicle they finally gave me one that had less than no gas in it. The second week when they were «still working on it» and did not deliver my Jeep they made me switch to another loaner car and gave me yet another car without any gas in it. When finally my wife went in to question them on the status of their latest lie they finally said they «refused to sell me the Jeep». In truth, they were just upset that they were not going to make enough money off of the sale of this Jeep and needed a way out of it. I was all too pleased to get out of this contract as the service I had received up to this point was abysmal. Even after the sale was cancelled my bank needed them to fax over a cancellation order and they sat on it for more than a week so the bank still would not cancel out the loan until they signed it. This was by far the worst dealership I have ever had the misfortune of dealing with. I know they have a Monopoly being in Killeen with the soldiers but if you are lucky enough to read this first I say drive to Georgetown or Round Rock. The frustration you save will be worth the drive. This dealer is piss poor and that is directly a result of the people working there. Do your homework and use the Jeep Forums because this stealership knows absolutely nothing about their product and will lie to you at every turn all with a smile on their faces. I tried to find out who the owner of this establishment is but they keep that information quite secret and for good reason. If I owned a dealership with this wretched customer service I would want to be left anonymous as well.

I’m very happy to say that I’ve purchased two cars at this dealer– everyone is great. One new car– which we no longer have– was beautiful, looking back it was over priced. We also bought our 08′ altima there and it’s still going sting, had nearly 30k more miles on it too. Everyone is a pleasure to work with, financing was a breeze for both cars too. All In all great dealer.