Highpoint At Cypresswood

NEGATIVE 1000 STARS. only one star because it makes you give them at least one. This place is terrible. I literally just renewed my lease or else I’d be gone. I used to think everyone was just over exaggerating when they said it sucked but now I truly believe it’s terrible. Sitting in 100 degree weather for an hour now waiting on maintenance to let me into MY apartment because their stupid electronic keys don’t work. OH, and the old guy in the front office got mad at me for asking him for help because he was with people… as if I had done something wrong by asking to be let in to MY home. So be aware of the old grump. Elevators always broken. I mean always. But they claim they never get complaints for them? lol. Maintenance people are very nice and that’s about the only good opinion their getting from me, and of course the pool. Stay far away unless you just don’t care about horrid management. And the one review on here saying this is a good place to live, keep in mind they even said they never lived here! They should have just made a review saying the front office people were nice to them… sorry but that’s usually everywhere you go hun, they want your $$$$. One more thing… you’re required to pay an extra 25 $ for valet trash that doesn’t even get picked up! :) «Highpoint at Cypresswood» where you pay $ 1100+ for a nice place/​location and horrible everything else that you could possibly think of. Stay far far away.

This place is a joke! Ive had issues since day 1 at this place, the elevators never work, the parking is ridiculous and unsafe. I have seen cars on blocks more then once. I had my car towed from here for no parking permit when i was NEVER told i needed one, when i called the leasing manager she said she emailed me and sent out letters. First off, they had the wrong email address for me so i was NOT getting the emails and second i get all the letters they send out about the stupid trash but never once did i get one about a car permit. So now I’m paying the towing company $ 208.00 for poor communication from the office! The alarms do go off for no reason at random times. If you get unlucky and have someone with a large dog or kids living above you, good luck, the ppl above me sound like they run marathons and walk around with cement shoes on. I wish i would of just paid the extra rent and stayed at my old apartment complex. This place is ridiculous! 0 stars from me!

I cannot think of one good thing to say about this place. It’s like I was tricked into believing I was getting a luxury apartment and I really got a room at a roach motel. I thought «brand new building — this will be amazing!» Yea the place looks good but you have to look beyond the exterior. This place is cheaply built, poorly managed and unsafe in every way. When something happens, the people in the office could care less… They once laughed at me when I reported an issue… Yes LAUGHED! The hallways are open so there is no security to keep people out of the hallways… So anyone could hop the fence or sneak in behind a resident through the gate and be in the complex and in the hallways and possibly at your door! The garages are so far away from the building entrance I can’t even do a full grocery shop without making 3 trips and each trip takes me 14 minutes. Did I mention the garage is an additional $ 100 a month? I had to get the garage because apparently there is tons of crime that happens in the parking lot to parked cars without protection. I’ve seen 3 roaches in my apartment since I moved in and if I see one more I’ll be moving out early. Oh and don’t overlook the fact that this place is right next to 249 so at any time of the day or night you can hear annoying people racing up and down the highway. It’s so loud at times it startles me and people on the phone can hear it. I thought of one nice thing that I can say which is the pool area is very nice but that’s the end of my list of positives. I was fooled by the façade so I’m hoping I can help someone else out there avoid this same fate! I literally have a countdown clock app set up just to count the days until I can get out of this dump. There are SO many apartment options in the area… This place is just awful! For the amount of rent they are charging… I really feel like I’m getting robbed!

I wish they had a button for 0 stars. I’m literally standing outside my apartment at 1:50am because I am locked out. The «electronic entry» decided to not let me in so now I have to wait on an angry maintenance guy to come and figure out what’s wrong.
This is 1 of many issues that this «Luxury Living» apartment complex has going for them.
They say you get elevator access to every home. Not true. Half of the time the elevators don’t work and you get a notice from management till someone goes to complain about it.
Fake fire alarms go off at 1,2,3 and 4 in the morning. Making everyone get out until the alarm is turned off.
We pay $ 25 for a «Valet» trash service that picks up your trash when they decide. They now went to an everyday pick up but I don’t see a change. I find myself taking my own trash most of the time.
This place could be an incredible property but there is a great lack in detail, management and customer service. For what you’re paying you can find something way better. My lease is up in a few weeks and I’m counting down to get out of this mess.
Rent at your own risk.

I lived there from Oct 2014 to Oct 2015. I absolutely loved this place. If you need anything, just go and ask for John and it will be taken care of. Kristen sits mostly in the inside office, she is the assistant manager of the property, and she is real sweat. She remembers the residents with there names and its impressive since my name is not very common. I moved out due to job relocation but still missing my old place and their fresh starbucks coffee at the cubhouse.

If I could give this place zero stars I would. This community is a perfect example of papier-​mâché lofts with a staggeringly disappointing management staff. As a resident, be aware that the property manager feels like she needs to «babysit» every tenant in order to do her job. (Her words exactly.) If you like your sleep, kiss that goodbye because this place has «nuisance» alarms go off very often so be ready to stay up late at night and be woken up really early. They advertise «elevator access» but trust me, you will be using the stairs every weekend. (Their elevators break down every weekend. Literally!) Overall, avoid this place, you do not want to be stuck here. My wife and I are finally moving out (after paying thousands of dollars to break our lease) and we are so glad to be gone. Don’t make the same mistake we did, find something better. No matter how nice it looks it is not worth it.

First and foremost, I would like to recognize our leasing agent, John, for all his hard work and dedication. He strived to help us and though we were unable to live here, we commend him on his work and astonishing skills. He was one of the most genuine people my boy friend and I had ever met in our life.
The complex was marvelous. I have no complaints. If I had one it’s the fact that we made well over enough but still couldn’t get in. Sad. :/​
We will always talk well about this place. We are deeply saddened by the fact that we are not living here but are forever thankful because of John, the other staff and just the beautiful effect it left on us. Thank you, Highpoint, for all your help! We are truly thankful! Best wishes!