Elliott Tire And Service

Whatever you do, do not take your car here!
Extremely poor customer service! The lady at the front counter is very unprofessional and EXTREMELY RUDE. She asked me why are they doing the work if I can do it myself and proceeded to use profanity and say FUCK MULTIPLE TIMES TO ME! The manager doesn’t care that she cusses out customers and she HONESTLY NEEDS TO BE FIRED!
The so called owner, manager whoever you are. YOU SIR ARE A JACKASS AND YOU WEREN’T EVEN THEIR! So shut your mouth and learn how to run a Business! Like I or anyone I know will ever want to go back to that shit hole!
You are now DISMISSED!

After reading the below reviews, I was reluctant to have my wife bring her Daughter’s 05 Hyundai Accent to them. But running a business myself and having to work with Unilocal reviews, I understand you cannot make everyone happy every time. This visit to them found us leaving very happy. The Hyundai would not start easily, squeeling belts, running rough, bad tires and a myriad of other tiny things. We picked up a car that now runs and drives like a brand new car and we were charged a fair price for parts, labor and tires. Bernadette was very polite and professional with us. Thank you all for giving us the confidence in knowing that my daughter-​in-​law is now driving a safe and reliable vehicle.

I don’t know why this place doesn’t have 5 stars! I have to give a big shout out to Jeff. He was so friendly and so helpful! This place is lucky to have him!!! I came here once because my tire pressure light was on and they put air in my tire, no charge and with a smile! I didn’t have time to get it checked out, so I made an appointment to come back. When I did, they recalibrated the pressure in my tires, cleaned out my cabin air filter, and changed my oil. Turns out that rats made a nest in my air filter. Yuck! So they happily changed the filter, and even applied some spray to neutralize the smell. Then they showed me where to put bounce sheets in the filter so they won’t come back. Will definitely return!

I found this awesome place quite by accident — I was pulling into Taco Bell on 128^th near I-​5 in Everett to buy a Cantina Bowl but knew I needed air in my tires as my tires would screech if I pulled out of a dead stop — so I pulled into Elliott Tires and Service just next door and asked if they could just fill my tires up for me — which they quickly did (he, actually — a lovely French speaking man from Morocco). I complained that my front fender was loose and falling off and he quickly popped it back in for me — AMAZING! He asked if I get my tires rotated when I get my oil changed (my front tires were way more worn than the back) — «No» I answered… He says «well, we do that with every oil change here»… Wow, how much is that? He didn’t know exactly so I pulled away full of gratitude for this business and vowed to check out their prices later. I actually needed an oil change (my «Maint Req» light was on — so I found them online and called them a few weeks later — seeing it was just $ 23.95 for my 2005 Toyota Corolla base model — I was lucky to get in that day at 4:00 (actually today). I was greeted by a very friendly, and very knowledgeable woman named Bernadette — she was as awesome as the Moroccan stranger I’d met weeks earlier. They did a thorough check of my systems and let me know things that would need fixing in the near future — (something other places charge $ 45 – 50 just to analyze this stuff). I wasn’t pressured at all to jump on these repairs and was treated respectfully and kindly. Thanks to all of you at the Everett, WA 128^th Elliott Tire and Service business! Be sure to call ahead as it is a very busy and popular place and an appointment will save you waiting time and guarantee they can get you in at your convenience — (425) 348‑4270!

I got a coupon in ValPak for these guys, $ 19.99 which totalled out to $ 25.00 including taxes for oil change. The oil change included tire rotation and chassie lube. Called to make appt, asked how long it would take, so that I could calculate my day out. They responded that it would take half an hour to 45 minutes. That would be under ideal circumstances… in reality it took 2 hours. They didn’t rotate the tires, but they told me that I need new tires. (I don’t). There was no chassie lube. James is the guy who helped me, but he was abrupt and standoffish. A class in people skills might help, but probably not. The only reason why I even gave them a star, besides the fact that I had to, is because they did tell me where the oil leak came from. Although they tried fabricating another story for a service like the fact that it is leaking really bad. I have been keeping track of the oil leak in my garage. It was cheap $ 25, but not what they promised. I was able to find out where the oil leak is coming from, and know how to fix that myself. (Not nearly as tragic as they tried to claim). They seem to have scheduling issues, since the look on the customers faces sitting around were pretty grumpy in appearance. They were sitting there when I arrived, and still there when I left. (2+ hours). If I ever go here again, I will bring Tolstoy’s War and Peace to read.

Great service (from Johnny and James) in a timely manner and most important. Customer service was nice and upfront about what was needed. I knew exactly what I needed but I told them I didn’t know anything… just to test them. They didn’t try to jip me and they gave me the best price compared to other places. Not sure what these other people are talking about but I would go back there and I would recommend this place to others.

In response to the reply I received from the manager:
«I assume you use an alias when doing scathing reviews.»
No it’s not an alias and I don’t see why you would post my girlfriend’s name on here. The car is in her name so when we make appointments we use her name and I usually do the talking. Not that hard to deduce.
«The facts are that you had tie rods that were frozen from corrosion. We soaked them with penetrating oil, as well as heated them when trying to do the alignment. When we informed you that we could try letting the penetrating oil soak in & then see if it would loosen up later, you said that you didn’t have the time.»
This is not true. Neither I nor Amy received a call about this and no mention was ever made about allowing the fluid more time to work. The only call I received was when the tires were on and it was ready to pick up. That call went something like, «Yeah we got the tires on but we couldn’t do the alignment because the tie rods are frozen and you need a new rack and pinion.» I said something like «oh really? wow what’s wrong with it?» And Johnny said something like, «We’ll go over all that when you get here ok?» I said, «Ok we’ll come pick it up.» When we came to pick it up was the first time I heard anything about any penetrating fluid being used. Furthermore he said specifically that they used fluid to try to loosen it up and they couldn’t so we’re not going to charge you for an alignment because we couldn’t do it. At NO TIME was there EVER a mention of giving the fluid time to penetrate so the alignment could be done.
«At that point, we looked up the cost of replacing the tie rod ends & sleeves, & found that for a couple more hundred dollars, we could replace the whole rack & pinion assembly that was inclusive of those parts. We informed you that because your car had over 183,000 miles on it, it might be the most cost efficient replacement in the long run. It’s not common place for us to estimate a complete rack & pinion assembly in the case of frozen tie rods, but it was correct for Johnny to explain the differences in cost & repair of both services based on the findings of minimal cost differences.»
Again, simply not true. There was no explanation of the difference in cost between tie rods ends and sleeves and the rack and pinion. I got one quote and it was for rack and pinion and not a word was said about tie rods. There was no, «hey the tie rods are this much but for a couple hundred more you can get a whole new rack and pinion.» It simply did not happen.
«Johnny’s presentation may not be the most polished, but he surely does have the customers best interest in mind, & is a „good old boy“ personality, which is recognized by many other customers in a good light.»
I’m sure Johnny is a really fun guy to sit around a fire drinking beer with but I stand by my statement that he is, without peer, the greasiest car person I’ve run across in my 27 years of driving. Telling 40-​something-​year-​old customers to «pay attention» before going over a quote is pretty condescending and horrible service if you ask me. If I want to be talked down to like a child I’ll call my mom. lol
«If we had the same opportunity that Evergreen had regarding time, we would have gotten them to loosen up with the penetrating oil & been able to adjust them as well.»
Nope. They didn’t need a lot of time. I called one day, I dropped it off the next morning (unscheduled) and they had it done in less that 2.5 hours without an appointment. You’ll probably take credit for loosening them up with your penetrating fluid for Evergreen though am I right?
«It’s also common for a vehicle to have some oil leaks after 183,000 miles. The cost of an oil dye test is also inclusive of cleaning the oil off the motor & finding the cause of the leak.»
No thanks. I’ll just stick with what I do now which is nothing because there is nothing wrong with it losing approximately a fourth of a quart of oil over 4,000 miles. Nice try though.
«Nevertheless, I don’t see much substantiation of your complaint.»
LOL
«I’m happy you found a shop that you were pleased with.» Sincerely, Eric McHenry
Thank you. I have found a good shop to work with. The only time I have ever seen business owners respond to bad Unilocal reviews is when there are a lot of bad ones and usually the responses sound desperate and untruthful and have a strange air of denial and indignation to them. This one is no different.
Good day!

If it could get a zero, or perhaps even a negative 5, that would be more appropriate. I only wish I could have read the other reviews before heading over there to have my tires installed. All they had to do was put the tires on… not rocket science.
It took hours to get it done (1 hour before it even went back to the bay, another 1 – 2 hours before we left)
They lied about the cost («cost per tire installation» on
lists installation, but it’s extra to get them balanced and aligned. What kind of morons would install but not balance and align brand new tires???
They started fussing under the hood (FOR TIRES???) and told us this that and the other thing needed replacing. Then, despite being given a «NO» on the «recommended work», they did it anyway and wanted to charge for it!
Unkempt in appearance, dishonest in their work, and YOU DON’T WANT TO HAVE THEM DO ANY KIND OF WORK ON YOUR CAR!!! RUN, DON’T WALK.
I’d report them to the Better Business Bureau, but they have a 1 star rating as well.

Went though emissions today, didn’t pass. Given this place to go to. Took 2 hours to do diagnostics told need to replace computer which quoted 500.00 didn’t include labor. Checked online computer module was 100.00. Also sitting in the waiting room they tried to talk a elderly women into a alignment for a 3 year old car that had not been in an accident, she was also told she had even wear on all tires. Not impressed will not be back.

Total rip off artists. Tried to charge me $ 2000.00 for $ 500 worth of work I had quoted by two other shops. DO NOT SHOP HERE!!!

After posting this review I will be calling the Better Business Bureau. PLEASE, PLEASE do not take your vehicles here.
I was planning to take my car in for an oil change and to have them look at the tires (one has been leaking). The morning I went to take it in, it gave me a hard time starting so I asked them to look at that too. NOTE: I was able to drive the car in to the shop with no problem. Since break inspections are free and I had heard a bit of squeaking, I asked them to check the breaks while they had my car (a 2005 Dodge Durango). We were quoted $ 208 for the diagnostic, an oil change and having 4 tires sealed.
The next day we were told that the truck needed $ 2100 put in to it. Johnny was «shocked» the brakes even work because the pads were so worn and the rotors were shot. He told us we needed battery CABLES — that BOTH of them needed to be replaced, along with the battery. They also told us that all 4 tires needed to be replaced immediately and that one would likely blow soon which would obviously be dangerous since we have a 5 month old baby we drive around in the vehicle.
I called the used car dealership (Carson Cars) where I bought the vehicle 4 ½ months ago and talked to them. They assured me that things like brakes and batteries are checked before a car is sold and offered to have their mechanics take a look at the issues and give us another quote. The quote for the repairs (including 4 new tires, just like the quote from Elliot): less than $ 700!
These are the lies I was told by Johnny and the other staff at Elliot that were disproven by Carson Cars’ inspection:
1) «The brake pads are shot» — CRAP. They are 50% worn and do not need to be replaced until 30−35%. This means I have another 6 – 12 months of use.
2) «The rotors are cracked» — CRAP. They had rust built up in to them but nothing is wrong with them.
3) «The battery cables are shot and both need to be replaced» — CRAP. The battery cables are completely fine. They needed to be cleaned up and I did need a new battery but both battery cables do not go out at the same moment on a car that is 8 years old.
4) «You need 4 new tires RIGHT NOW or it isn’t safe.» — CRAP. I do need 4 new tires, but only the back 2 are urgent.
I called Johnny after going to the service center and he tried back pedaling. He said that he never told me we needed a battery… then why is it on the quote?
I am even more upset because my husband’s truck «needed» $ 1500 worth or work there less than 2 weeks ago. Now I wonder how much of that work was actually necessary.
I cannot believe Elliot Tires employs unethical people out to take money from honest customers. I am a Special Education Teacher for a Public School District. I don’t have money for $ 2100 worth of repairs when really less than $ 700 is necessary.
–Shellie Bittner

these are a great group of guys. johnny, brandon, and mario have been superb. i really appreciate the ‘no nonsense’ approach and the professionalism shown to me. they have earned my business and respect.

They are amazing and super helpful!