Discount Tire – Lynnwood

Terrible customer communication. I called in yesterday and spoke to someone about rebalancing my wheels because another shop did a terrible job on balancing my wheels (I can feel vibrations when on the highway.) I specifically told the person on the phone that I had vibrations from my wheels and that I DID NOT buy my tires from discount tires. I asked how much it would cost to rebalance my wheels, the employee told me he would do it for free and take care of me. I was very excited to hear that a company like that would take care of me even though I did not buy the tires from them. So I continued to make an appointment for the next day. Next day, when I came in for my appointment I talked to someone named Armando. I told him I was in here for an appointment that I scheduled yesterday for rebalancing my wheels. Armando then asked me if I had bought the tires from them, and I told him I did not. He then started telling me it’s going to cost $. I then told him, wait a minute… That’s not what I was told yesterday on the phone (otherwise I wouldn’t have scheduled the appointment in the first place to go 25 mins away.) Armando then continued to talk to me in a rude way saying that it wasn’t him or a manager that I had talked to over the phone and it was probably a technician that I spoke to on the phone. Armando kept repeating that since I didn’t buy tires from them or the person that I talked to, that I didn’t tell them I didn’t buy tires from them (which I specifically told them on the phone.) After spending 10 minutes trying to explain to Armando what I was told on the phone versus what he is telling me now, I ended up leaving this shop and going to another one that treated me better. I didn’t have a problem paying for the rebalancing as I understand that I didn’t buy the tires from them. But I wasted 45 mins just driving there and back home for nothing because of the wrong information that I was given and how Armando kept talking to me as if I was an idiot. I mainly left because how I was treated there with their service.

These folks are excellent! I’ve been in twice since I bought new tires. Both times my tire light had come on. The first time they got me right in to check the tires and filled them properly. Thus time they said the tires look fine but that my tires needed to be rotated and that it would take avout 20 minutes. Each time my concerns have been quickly cared for and the staff have been polite and efficient. I’ll continue to bring my business here.

My family has been going to discount tires for years and the service has been good. Nothing over the top but just good service. I went to the other Lynnwood location and had a tire looked at because it was losing air and was told I had a nail in it that they couldn’t patch. Sucks for me but okay. The didn’t have a cheaper tire in stock so they said this location had it. I finally had spare time and called them yesterday morning before business hours and left a voicemail. It was 1 and still no call. I had to leave from work for a dr appt so on the way I called in. I asked why no one called me back and the guy said he didn’t know and how he could help. Pretty much pushed that question aside –_​_​– well I told him the tire I wanted to which he said he wouldn’t recommend it for my 2014 mustang because it wasn’t the same as my other tires and that the car would lean toward one side… that was failed to be mentioned before! He said they weren’t commission based and that he didn’t care what I bought. *I thought ummm okay… After my tires get worn out I want to buy a set of rims and tires and don’t want to spend more than I have to.* so I called my dad and he said just to get the cheaper one. I drove my car yesterday and now today and it drives just fine. After I left the store I looked at the tire and thought umm really? Usually when you buy a tire you think it’s going to be all shinny and pretty? I feel like I bought a used one. See pictures… it’s a 3 star and not a 1 or 2 cause the service has been not bad before but yesterday. Y’all missed the mark!

There is a 5 star theme going on with Discount Tires as they are quick, friendly and honest! I came in looking to get my air pressure check and found out that I had a slow leak, which they offered to fix for FREE. As they walked me though the process they were very friendly, providing the same customer service as those buying new tires. This was a Saturday and they were very busy, it appeared that each customer leaving was satisfied. This is my new go to tire spot and would recommend it to everyone I know!

These guys are angels. I had four bad tires and after i wasn’t approved for a payment plan they worked with me to put four new tires on for a price i could afford. I was blown away. The people at discount tire truly care about people!

Ran over metal scrap and got fast leak in tire. Went to Goodyear who said couldn’t patch and would need to replace all 4 tires according to manufacturer limits on remaining tread ware. Told him Tires only 1 year old. So i got second opinion here at discount tire. TJ came right out. He looked at spare and remaining treadware. He said tread ware was plenty good and if i needed new tire could replace just 1 not all 4 and be fine. All great news. Then he went the extra mile and took the tire off to look inside at actual hole. Turns out hole was normal nail size and could be repaired. I didn’t even need one new tire let alone 4! So they repaired tire replaced and put spare back under car. I think i was in and out in about 20 minutes. It was all free! And they were plenty busy. I just cant say enough about the service and integrity here. When i am in need next i am headed straight here! Go here. You wont be disappointed.

I recently relocated from Eastern Washington where I bought 4 tires a couple of years ago. One of those tires blew out on a trip on I90 a few weeks ago. After a tow and a replacement in Ellensburg, I went to this Discount tire with a picture of the tire, not the actual tire. Even though my warranty says you must return the tire for replacement, then replaced the tire at no cost and gave me the other three at a great price, with credit for unused warranty and I was out of there in less than an hour. Great customer service. Thanks guys!

Good price and quick service but make sure they do what you ask. Another example of a mechanic that thinks they know better than you what you want.

long story short… today they didn’t charge labor for trying out something on my wheels for me! :P nicest guys there! they recommended me to get something and come back and for sure i will be back!

I have been to several discount tire stores in the past, and this one is the fastest one I have ever been to by far. I went there today for my EVO, and Brett is the one that helped me. He got me a great deal on the tyres and was very helpful. The technician that worked on my car (didnt now his name) was very freindly as well, he patiently waited me exam my old worn tyres for my future camber adjustment reference. I will definately recommend it to others.

This store is extremely fast! I was VERY impressed. I had been going to a location in Everett and the wait is always over an hour. These guys had me in and out in less than 30! And the shopping center across the parking lot is way better than sitting around. The guy even came over to dollar tree to park my car closer for me so I didn’t have to walk through the parking a lot with 3 kids in the pouring rain. The tires were a GREAT deal too!

Discount Tire Co’s everywhere are pretty awesome. This one stands out a bit. Friendly service, clean, and quick. Got to know the guys, and they’re truly outstanding members of Discount Tire Co. team!

I just want to say, these guys really have just won over some lifelong customers. My girlfriend went in there today to get a new tire for her 4wd SUV and since we are on a tight budget, we needed just a single used one. Since they cannot just replace one tire (4wd vehicles), they hooked her up with a new set for cheap since the tires were all well past their useful life and they saw she travels from West Seattle daily. It is amazing to see a company take such a hit to the bottom line to just to ensure the safety of someone is met. I will be purchasing my tires from the Lynnwood Discount Tire from now on as a way to thank them.

My factory Michelin Pilots had tire rot at only 26k, so I looked up a warranty location — this was the closest one to me. I thought that getting my tires warrantied would be like pulling teeth, but they inspected and verified that my tires qualified in under 10 minutes.
So easy. And in the same ten minutes, Zach recommended three tires that would be ideal for my car, the benefits for each, and I walked out with a price OTD.
I went home to do research because I don’t really trust these chain tire places — I’m pretty sure they get kickbacks for selling certain tires and I wanted to make sure I got something great at a decent price. I ended up going back the very next day and working with Mike, who got me in and out in a little over 30 minutes.
I went with the Yokohama YK580 that was recommended to me, and so far I like it. The part I like MOST though, is that if I decide that I don’t like these tires within 30 days they’ll put different ones on for me.
That’s customer service from A-​Z, 5 stars.

I’ve been meaning to write a review earlier but kept forgetting until today when I had to go and get my back tire repaired — it was slowly leaking air due to a puncture caused by a sharp rock. This is perhaps my 4^th visit to this place and each time I’ve had great service from every employee. There is a high turnover because I only recognize one gentleman from before, but that does not deter the great service I’ve had. The best part of today’s visit… It was free! They just looked up my record (i didn’t even buy my tires there) and in about 30 minutes they fixed my leak and I was on my way home. They are friendly and courteous and the waiting area is always clean, has great magazine selections, an awesome automated free coffee machine that makes latte’s, hot chocolate, mocha and regular coffee, Oh and they have direct tv satellite! My previous visits were for flat tire (old Honda) and tire rotation. The prices are very reasonable and I intend to go back for any other problems that may occur. Thanks Discount Tires — you guys are awesome!

Had flat tire today. Great service! Friendly staff. Will definitely go back when I need new tires.

Discount should be really proud of this location. Great sales staff who are helpful but not pushy. Great prices, fast service and clean/​comfortable waiting area.

I love this place, excellent service, cheap prices, price matched with tirerack and other online stores, and they work fast. I bought 3 sets of rims and 2 sets of tires here in the last 6 months. Will definitely be coming back.

Discount tires offers a solid warranty on their work. They also offer VERY competitive prices on their tires. They are kind of like the Nordstrom Rack of tires, if you will. I have taken various cars to Discount over the years and have always been happy with the service. I recommend them to all my friends as well.
My recent experience at Discount was last week when the snow was at it’s peak. I knew they would be busy, so I called in at 9 AM to get the quote, took the car and dropped it off, and it was ready by around 12:30. They took some money off the tires, and all I had to do was ask!
The staff, in my experience, has been knowledgeable about their tires and friendly. I would recommend Discount to anyone and will always go to them for future tires – as long as they stay open and reliable.