Les Schwab Tire Center

This location is an absolute joke. The woman up front was so rude to every customer there. It was very busy, but that is not an excuse for her behavior. I had called and was told the wait was not very long. Every technician I encountered was rude as well. After waiting for 3 hours, I was told they didn’t have the brake pads needed and they would call me the next day. Thankfully, I didn’t wait & went somewhere else because they never actually called.
Oh, did I mention that they technician told me I was looking at «upwards of $ 500» even though he never actually looked at my car?! Sears auto put on new front brakes & rotors the next day for under $ 150.

This is my second visit to a Les Schwab this year, and I am not finding any reason to go elsewhere. My wife got two flat tires, but they were under the Les Schwab tire warranty, and so they were replaced for free! They also took the time to adjust my wheels so there were no kinks, spun my hubcaps and made them look much better, and assessed both my front and rear alignment, at no charge, and only had to fix the front alignment. After hitting a submerged pothole I thought we were going to be paying somewhere around $ 500 for new tires, wheels, and alignment, but because we had been Les Schwab customers only once before, they treated us like old friends, and we walked out the door with a bill less than $ 63!
Rob and Giovanni worked with us the entire time, and kept us updated on the repairs, and were the epitome of customer service and respect. I know where I am going if I need services again: Les Schwab!

My experience: called ahead to ask about the wait– they said about 45 minutes. Took my car and as I pulled up someone came out to my car to see what I needed. Quick sign in and I walked over to Fred Meyers while I waited. Car was ready in time quoted, maybe faster. Every single person was above and beyond friendly. No one looked at my «energetic» children sideways.

Free tire rotation and brake checks! Great customer service in the garage portion

Gary is wonderful! I pulled in yesterday because my tires needed air. Gary immediately directed me to drive into the garage area, he then inspected & filled my tires. He was extremely friendly & professional. It was the kind of customer service that went above & beyond. Good job Gary!

Had a tire pressure emergency. Went straight here and they took care of it immediately no charge. Exceptional service! Thank you Les Schwab.

Had a low tire pressure warning on my 328i so I took it in on my way home from work to have it looked at. I was In and out in 15 minutes, didn’t pay a dime, great customer service.

This location is probably one of the worst for les schwab. I just wanted a tire changed and the sensor hooked back up. Bays were half empty. They said it would take an hour. Classic if you’re not buying over priced tires they won’t help you..

This location of Les Schwab has always been very helpful to me. Even when I didn’t buy my tires there they helped me out when I had a flat tire and didn’t even charge me to remove a screw and fix a flat. I know for sure I will be going back here when I need brakes and tires in the future.

Awful service at this location.
It started out promising. I called to ask about getting a leaky tire checked out and if I needed an appointment. The friendly lady on the phone said bring it right in, they don’t take appointments, but that it was very quiet.
I’m there 10 or 15 minutes later.
A fellow named Jesus runs out to meet me. I tell him what the issue is and he says they’re a bit backed up, maybe an hour wait. I said OK.
*2 hours* later he finds me and tells me my tires are in bad shape, which was plausible. He then tried to sell me a set of $ 189/​tire replacements. For my 2009 Jetta with only 35k miles!
OK, fine, I get you need to make a buck, but c’mon. Anyhow, I go with the $ 89/​tire set after he says they can have it done in 45min. I go for another walk, come back in a bit.
90 minutes later I’m looking at my car, in the shop, which has had all 4 tires taken off and NOBODY working on it for the last 45 minutes. A lot of guys standing around in the service area, though.
Jesus sees me looking a little less than pleased in the waiting room and tells me they’re balancing the tires and it should be done soon. 15 minutes later, a different rep (Carlos) finishes the car and I pay. I asked him if they forgot about my car or something because it took grotesquely more time than I was told. He shrugged and said he didn’t know because he just got back from lunch. No biggie, you know?
This does not appear to be a well managed location — super slow service, poorly managed queue, no urgency whatsoever on the part of the staff.
I can believe Les Schwab is a good company and has well managed locations, but this isn’t one of them. Next time, I’ll drive the extra 5 minutes to get to a different location.

Amazing service. I went there, never bought a tire in this store and they took care of me like I am a regular customer.
Definitely my next tire set I am going to purchase there.
Keep up the good job. Nice to see that a store lives up to their mission statement.
Thank you

They are simply the best. Brakes were making noise, and they checked them out, said I could spend $ 300 to $ 500 but that it really wasn’t necessary. They rotated my tires, put everything back together, and did not charge me. We buy all our tires there as well, they fix our flats for free and always deliver prompt, helpful service.

I’ve been to this location (much to my dismay) several times over the last few months. Although I wish I didn’t have to and my car seems to be constantly having problems, at least I’m able to take it to an extremely competent group who not only are great mechanics; but whom also have great ethics, integrity and honesty. This is a rare trait to find in an auto mechanic shop and especially a big business like this one! Definitely go here if (like me) you are going through car troubles.

These guys are amazing! Especially Giovanni! I had a bolt in my tire and he came to my house aired it up and we went to Les Schwab where he patched it up – all for free. I walked out without paying anything! I’m so glad I didn’t listen to BMW they would’ve charged over 300. Will definitely be a lifetime customer.

Love this location! I’ve had nothing but amazing costumer service! They’ve always been helpful and honest and ofcourse I love there popcorn and energy drinks:)

I have had an account with Les Schwab for 13 years. Tires, brakes and suspension work. I usually recommend them to my friends. They are friendly and do good work.
Things have changed in the last few years at this location. New management. Slower service. I’m writing this as I had a found a flat as I was trying to leave for work. I filled it with air and wanted to take it to Les Schwab to check for a leak so that while I’m at work for 8 hours, it wouldn’t be flat again. They are always quick to get you checked in but of course they operate on the first come, first serve policy. The charge to check for a flat is $ 14. I imagine this only takes 5 minutes, 10 minutes max. I waited 75 minutes. At this point, I’m super late for work and then they pull another vehicle that had showed up after I did. They had a bay open the whole time I was there and almost every vehicle had 2 people working on it. I asked for my keys and left, probably never coming back to this location but I’ll give the Schwab a chance and try another location.
I work retail and Les Schwab is a retail company as well. Maybe they should try to have an express bay for the less than 15 minute jobs instead of making multiple easy jobs to wait for an hour long job. The only time Les Schwab is good is if it is your day off. If you’re in a hurry, try going somewhere else.

We bought 2 tires 2 years ago at this Les Schwab. While driving yesterday, we ran over a piece of razor blade in a construction area. My husband took it in this morning to get a new tire. What a pleasant surprise when Giovanni told us that it’s remaining value was covered under warranty! (since it still had plenty of tread remaining, it had almost it’s entire value) Wow! How’s that for honest evaluation! !
Les Schwab’s Best Tire Value Promise covers things like razor blades sticking into your tire. AND, because they didn’t have our specific tire, we didn’t pay a penny! They just earned a loyal customer. :) Thanks Gio!

Last week in the morning my boyfriend found a screw sticking out of one of my tires and it definitely made me grumpy for the day! This was the second tire incident in the past month!
My boyfriend bought a new tire to replace the first one that had a leak from Les Schwab, so we went back to see if this one could be fixed. Turns out the screw was in the sidewall and it couldn’t be fixed, so we could’ve paid about $ 200 to replace one wheel, or $ 500 to replace all 4 and have their 40,000 mile warranty! We went with the latter of course.
But the reason why I was SO IMPRESSED with this location was because we were rushing to get off from work and drive from Auburn back to the north area in time to get the car with the tire problem and take it into Les Schwab. They were suppose to close at 6p and the car went in at 6p. They took care of everything for us and we went back home with new tires and a safe car to drive.

Dropped in the the other day because I found a nail stuck in my tire. I did call ahead of time and they quoted me a «flat tire repair» lower than a competitor. Greeted immediately as I entered and judging by the crowd already waiting in the lobby, I figured it may be a long wait. The woman estimated about an hour which I had no problem with. When for a walk down to a nearby strip mall, and came back as they were finishing. Was rang up by the technician, paid then left.
Pretty straight forward experience without anyone trying to sell me «extra“stuff. Everyone seemed pretty friendly too. I’d come back again.

Worst service ever. What ever happened to a guy in a white shirt meeting you at your car to ask what you needed. After 2 hours of waiting in the lobby for my car. (yes they were busy. Brought the car in at 10am on a saturday morning) They finally pulled my car into a bay. I watched them pull off all the tires and then the car sat for another 30 minutes. Finally someone approached me to let me know that my front tires were worn out on the edges and they couldn’t do the rotation that I wanted. While I greatly appreciate that they have rules to stick by, it wouldn’t have wasted most of my day waiting for them. Even if they could have told me when it first got pulled into the bay that they couldn’t work on it. The excuse I got was they wanted to do a check on everything else (brakes, etc) That would be nice except I only asked for a tire rotation.
I will personally never use this Les Schwab again. I hope everyone else has a excellent time with them