Residence Inn Denver Cherry Creek

Very nice hotel in within a circle of restaurants which is nice and convenient. Clean and new. Comfy beds. Spacious rooms. Customer service was excellent. Breakfast and evening snacks/​drinks were always good. Easy parking. Recommend! And will stay here anytime I visit Denver.

Although the place looks modern and updated, it wasn’t what I was expecting for a RESIDENCE INN! If you are looking for a home away from home (as good as you can get in a hotel) then don’t stay here!
I’ve stayed at Residence Inn’s before and my dad has built many as he is in construction so we booked this place with certain expectations. We were staying in Denver for the week and since I have a chronic illness, required a more apartment style stay then just plain old hotel room. We booked the Residence thinking it would have an oven and a bathtub. IT HAD NEITHER! WHATT!!! So much for home cooking. The bathroom was huge and the shower could have fit a freaking soaker tub but all it had was a big, useless shower.
The whole room was terribly designed and super awkward. You could also hear everything going on in the halls, rooms around you, and on the street outside (I’m from the city, I know it’s generally louder but seriously, it was like the windows were wide open!).
Staff was fine but certainly didn’t go out of their way to help (which you expect in the service industry and especially at hotels).
Overall, not a good stay if you are looking for a true Residence Inn.

This place is fine. The food at night was the best part until I saw a dog piss on the wall near the dining area Ew!
Whoever started this whole pets in hotels trend should be stoned…

Pretty chill location for staying in Denver.
We stayed in a two bedroom suite which was nice but the room smelled a bit of mold, so we had to open the windows up to air it out. The location is super quiet which makes for a great sleep: D Not much of a view, but there are tons of restaurants in the plaza, as well as a legit tea place.
Pool is big but the hot tub is so-​so, it doesn’t feel very warm after awhile. Breakfast is good: eggs, sausage, potatoes, toast, muffins, juice, waffles, yogurt, fruit, cereal. great selection and they keep the food coming. Staff is nice and attentive.
The drains in both our bathrooms in our rooms didn’t drain very well, which got annoying when showering/​brushing teeth. It was nice to have a big fridge and a microwave in the room!

I have had a very enjoyable stay at the Residence Inn. Location-​wise, it’s a five minute walk to the popular cherry creek trail (the perfect creek-​following path for biking, running or even just a stroll). Rooms are spacious with comfortable beds and sheeting. You can hear footsteps upstairs and the AC is audible when it cycles on (I have earplugs, so wasn’t bothered by noise). The elevators can be slow, so the trick is to find the stairs (accessible via the right side of the building). Another tip, if you can’t find parking in the downstairs garage, there is parking for hotel guests on Ash Street (behind the hotel). Other amenities include a 15m pool, whirlpool, laundry machines for those on longer stays, large-​TVs, and a small gym with weights and cardio. There is no in-​hotel restaurant like the Cherry Creek Marriott, but you get a decent selection of complimentary breakfast options (6:30−9am on weekdays, 7 – 9:30 on weekends). You can also walk over to the nearby restaurants adjacent to the hotel (there’s an especially good Tea & coffee place, Platform T). They provide free newspapers (though didn’t have the local paper). Unless you are a light sleeper or prefer staying in a more walkable area (you pretty much need a car at this hotel location), I think you’ll like the Residence Inn.

My initial assessment of the hotel wasn’t great, but things were smoothed out. The rooms are nice, clean, modern and comfortable, especially if you’re traveling with a baby. They also have a complimentary breakfast which is surprisingly pretty good. My irritation with the hotel came from our first night. The insulation in the ceiling must not be great because when we started to go to bed, we became aware of the guest above us walking around in their heels (at least that’s what it sounded like). I didn’t think much about it until an hour passed and this guest could still be heard walking around and moving furniture. By 4am I hadn’t slept at all and couldn’t believe I was still hearing this person walking around in heels at 4am! I finally got out of bed and went to the front to see if anything could be done. I was cranky from not sleeping all night, so when it seemed like the girl at the front wasn’t going to do much of anything (she said she hadn’t heard anything when she’d done her rounds earlier and could try calling up to the guest), I was about ready to pack up and leave the hotel right then. We decided to wait until the morning and talk to someone else; meanwhile the guest above us continued to walk around in heels the remainder of the night and into the morning.
The next morning we stopped by the front desk to talk to someone different. This lady moved us to a room on the top floor. They also sent up a card apologizing for the previous night, which was very nice and highly appreciated. Our night on the top floor was entirely different; we didn’t hear a peep from any other rooms, and had a great night.
So, the hotel made things right and our stay has been nice!

Had it not been for the extreme unprofessionalism of the manager Dana M., (whom at first would not give me her name) I would’ve rated this hotel five stars.
I was under the impression, I was staying at this hotel for two nights, that’s what I requested, and that’s what I expected. (I was never given a receipt, upon checking-​in; granted this gentleman appeared to be new, small potatoes, and it was late, I was tired) Unbeknownst to me, the gentleman had made a mistake at the front desk while checking me in. Again not my fault, mistakes happen.
However, my issue is with the astounding unprofessionalism of Dana. Not only did this woman pound on my door, no knock, but pounded. She then asked me why I was still in my room, (the snide way she spoke to me, in such an accusatory fashion was shocking). I explained to her I booked this for two evenings, she then demanded I come down to the lobby immediately.
I explained to Dana, that first, she’s mistaken. I had paid and booked the room for two nights, and that when she figures out what happened on her part or her staffs part, she may call up to my room.
Upon speaking with Dana over the phone, not only did this woman threaten to call the cops on me if I did not leave the premises, but she also hung up on me when I told her not to speak to me in such a rude, snide an inappropriate manner. Note: My husband and I have been platinum loyal members to the Marriott for over 10 years and I’ve never once experienced such shockingly rude behavior.
As an attorney, I know to record all interactions… I had put my phone on speaker (as to record the horrendous way I was being spoken to; because, clearly she was either having a bad day, or would possibly deny her extreme inappropriate and unprofessional behavior).
I plan on calling headquarters on Monday, no matter what the situation is, there is never a reason to treat any human like that. A mistake on her staff’s part does not warrant verbal abuse, or threats of any kind to a loyal customer. I hope headquarters addresses Dana and her unprofessionalism. ASAP.

I stay here often and I truly love this hotel. Check in staff was great, room was nice too. If you travel and don’t want to walk far lots of fun places to eat right in the parking lot. The hotel has happy hours which are nice too. Only negative this time-​man who was helping with breakfast didn’t really help. He didn’t speak much English wasn’t very tidy and mumbled if you asked questions. Eh. I haven’t seen him before, but maybe a little extra training would help him better serve those getting breakfast.

Me and The Hubs stayed here for about a week while we were waiting for our furniture to arrive so we could move into our house. In a nutshell, this was a good choice for our week. I wanted a place that had a full kitchen (i.e. large fridge, microwave, cooktop, dishwasher, dishes, etc.) so we wouldn’t have to eat dinner out every night (it sounds like fun, but after almost 3 weeks of living in hotels, it became fun to just chill with the TV). The room was reasonably spacious (we had a studio suite) and was clean. They have a very nice breakfast buffet (hot and cold items) every morning that’s included in the room price. They change it up enough and have enough variety that you can have something different almost every day.
The front desk staff were pleasant and helpful. The common areas were clean. They have a coin laundry in the building with about half a dozen each washers and dryers (my only complaint here was that it was hotter than hell in there). The only issue I had during my stay was with the housekeeping staff. While they did a good job tidying the room each day, my problem was that every day something wasn’t replenished. One day they didn’t leave any toilet paper (actually, that happened a few days). Another day no paper towels for the kitchen. Another day no soap. Etc… It got to where I’d do an inventory of the room every day when I got back to see what I was missing, find the housekeeping cart and help myself to what was missing. Or call the front desk. Some things you can do without (like an extra washcloth). But I DO NOT want to run out of toilet paper in the middle of the night. Thank you.
PS — There’s also a parking garage that’s accessible via the basement level (we didn’t discover that til our second day). Parking there is free.

I had a pretty good stay at this Residence Inn. The staff was super friendly upon check-​in, and I appreciated all the little touches like the coffee and tea in the lobby, the pool, free breakfast, and convenient parking right on site. The room itself was updated and clean. I would recommend this specific location to anyone that needs a stay quick stay in Denver. It is also right near the freeway and close to all the stores in Cherry Creek.

Firstly I empathize with the two most recent low scores. It can happen. For me & this property I’m thrilled here! The AC works great. The amenities are new clean and well thought out. Front desk on this trip was very attentive to all my requests. This property is mostly sold out all summer with tourists, meetings & reps. I’m traveling with a family member and the only room available at last minute is a king room. Front desk just couldn’t accommodate us with 2 beds (sold out) but informed me of the sofa sleeper and extra amenities! We loved the room. And the bathroom size (wow) & oh so pretty. I think I want to know redesign my bath at home this way ;))
Thank you for a very nice stay. We will be back!!!

I travel a lot for both business and personal. Not sure how this place only has 3 ½ stars. This residence inn was modern, clean and has everything I could ask for. Rooms were spacious. Shower and bathroom was modern and immaculate. Fitness center was bigger than most– free weights and big open area in addition to standard cardio machines. Free Happy hour M-​W with snacks. Self parking was a breeze. A dozen restaurants within site and within a two minute walk. Free hot breakfast. Big open lobby area with natural light and a fireplace hang out near, read the newspaper and do work. Fire pit outside. I would definitely come back here. Great value for the money.

OK so this was the best experience i’ve had staying at Hotels. From the minute i arrived it was nothing but exceptional service. The Front desk clerks April and Paul gave outstanding service. They both were genuine to all guests and made sure we all had what we needed or wanted. April was very infomational with the area and on what to do and eat at. She shows great concern that just comes natrually. Paul was very friendly as well and made sure if not busy — he would say hello to everyone that walked by.
I also enjoyed the great free daily fresh breakfast that was provided as well as the social events Mon– Wed
I was shocked to know that we had food to eat (great food) on these days and can socialize with other guests — lets not forget the frr drinks as well.
Felix was incharge of this and this guy made you feel right at home. He had this skill to get other guests talking amongst themselves without us even knowing he did that. I enjoyed his friendly personality and care for all guests.
A big thanks for a wonderful stay here in Colorado.

I normally don’t write reviews, but the current situation compels me to do so. I am in my room at the Residence Inn, exhausted and wanting nothing more than a good nights sleep. I am unable to sleep however, because the room next to me contains two small, yippee dogs that have been barking at the top of their lungs for the past several hours. The hotel says they can do nothing, because there isn’t another room to move me to, and the dog owners aren’t in their room to silence the dogs. So here I sit, unable to sleep, getting madder and madder with each passing moment. Worst hotel experience EVER!
Update. Its an hour and a half later. 1 am. Still barking. This isn’t a hotel, it’s a &@”: kennel.

Ok. So I’m a gold member with Marriott and my colleague is a platinum member. We are staying at this property for 19 nights and 15 nights respectively. I don’t know where to begin.
Prior to arranging this trip, I contacted this property On three different occasions to inquire about extended stays with no call back. Finally I got the manager who matched the Hilton price. Alright I guess.
Upon arriving, we were greeted (I guess) by the female manager who clearly is not happy with her lot in life. Here’s a bit of advice in the hospitality world. If you don’t like dealing with people, then find another job!
The ladies who prepare the breakfast are some of the best I have ever seen! Friendly, outgoing, and just seem to be happy to be there. Always a smile and a «good morning». It really is the little things.
I know it’s not the Ritz or the St. Regis, but c’mon, just at least pretend you want to be there. And if I ask how far Pikes Peak is (you are in the Denver/​Cherry Creek area) please have someone at the front desk who doesn’t say, «1 hour maybe 2, but if you go on the internet you can figure it out». Really?! I didn’t ask you to find a place to give my dog a manicure at 3am. Just basic info on a relatively basic local tourist attraction. Nice new property that needs some nice new management. Stay at the Hilton Garden Inn across the way until some changes are made. They will match Mariott pricing.

Nice new amenities and great location. I am a platinum member 100+ nights a year and asked if I could check out a day early. I was told that I would have to pay half the day for the room being cleaned and the housekeeping staff having to stop by the room. Mind you I wasn’t in the room all day, grabbed my bag and left.
Upon leaving I asked what the usual late check out is for elite guests which was 3pm. It was 2:10pm. So I let her know the situation. Her response was outstanding… «Well your company is going to reimburse you for it right?» I am not going to undermine the lady as she so gracefully did so I just let her know we would never come back. She can win that battle.
Needless to say a company with 50 odd reps will never step foot in this hotel again. Customer service goes a long way. This was a miserably disappointing experience.

I stayed here on a business trip in March, and I have to say, this place is sweeeeeeet!
My coworkers and I ran into one small hiccup when we got here: after a long day of travel and setting up a ridiculously complex 20×20 booth, my friend clogged the toilet immediately after check in! ha.
We made fun of her a lot, in a good spirited #hit happens kinda way. It was awesome.
A guy came up to our room and fixed it, and after that, smooth sailing.
The room was incredibly spacious, immaculately clean and generally wonderful. This would be an ideal place to be put up in with a family, or for an extended stay, with it’s lovely little kitchenette situation.
The front desk staff was also incredibly nice and helpful, giving our group a free appetizer at the amazing seafood place in the same parking lot, which I’ve probably already Unilocaled but forgotten the name of.
Breakfast was a little better than the typical continental spread, and there’s a Starbucks at the Target about a half mile away, so I was all set with my triple grande two pump vanilla soy latte situation.
Overall, this was a way more pleasant experience than my recent stay at the Lowes in South Beach, which was three times the price and not nearly as comfortable. Granted, Denver and South Beach are about as different as two places could possibly be!!!
Side note: when I travel, I like to bring a filthy blanket with me. Basically, I leave a blanket on the couch for my dog to sleep on for as long as possible, so it smells as much as possible like my dog. That way, when I’m sleeping, I feel more at home… I came back to the room after our second day in Denver, and found that the maids had febreezed my stinky dog blanket!!!
I can just imagine them, making the beds on the first day, and thinking, «what is that smell? is there a tiny tiny wiener dog in here?» and just folding things up, unsure, and then coming back the second day, armed to the teeth with febreeze like, «I got this!»
:-(no stinky dog blankets at the Residence Inn Cherry Creek. But otherwise, a seamless stay.

2 stars is for great location. Nice Cherry Creek Neighborhood and Surrounded by restaurants and across is Hilton Garden Inn … There is also underground parking if it ever snow…
but definitely not up to Marriot standard but not any motel standard.
1. Aint you supposed to clean the room when you put your door tag on? my room wasn’t clean when i came back after 18 hours of work at 1am in the morning… Ask the front desk stuff the next morning they said «well if you want your room clean don’t put any door tag on»… WTF??? What is the door tag for then???
2. The in room internet is free but its a turtle speed… can’t even see the pictures of any website and the best part is… it cut off around midnite… so if you even wanna work after midnite forget about it or use your cellphone wifi is much faster…
well next time i will stay at the Hilton across the street… HEY. they got valet parking…

Brand new in the Cherry Creek area, they still have a few kinks to work out, but over all it’s a great stay. Cute suites (although smaller than many of the Residence properties in the system. I assume this is due to the location).
Full kitchens with fridge, micro and dishes.
The staff is so friendly. Everyone was spectacularly nice.
Breakfast is included and is a standard Marriott offering, eggs, waffles, potatoes and a meat choice for hot items, and fruit and yogurts as well. For free — its awesome!
Indoor pool and workout room, next to an onsite laundry. All the facilities you would need for an extended stay.
Free wifi!
Free parking in the lot which houses numerous eateries and a beer house. The location is excellent. There is much to do in the area. A welcome addition to the neighborhood.

Thursday, APR 18
i have to take a star away for the general manager and the slightly «lacking» service
last night i realized that i was charged twice for my stay here (once on priceline and then again on the 15^th)
i called the hotel to discuss the issue and the front desk guy said the GM, john d. had to take care of it and if it would be ok if he could transfer me to john’s vm since john had left for the day. assuming i had no choice, i said ok.
left a vm for john wednesday night.
thursday morning no call, i get anxious
call again at 10 am pst, john’s line goes to vm again
i call back to see if i can talk to anyone else about my issue
carlos (i assume a FD person) was able to look up my information and noticed that i was in fact charged twice and said he’d have to get back to me after he/​or the GM talked to priceline. carlos took my info down, called me in about an hour to tell me that the issue has been resolved and that my card will be credited back either by midnight or the next day.
my issues:
1. the FD guy from last night could have done the same thing carlos did
2. the GM never called me back
3. no one apologized for the issue and potential inconvenience, luckily there wasn’t one
i do appreciate carlos following through and that the issue has been resolved, just wished there was more effort from their part