Hilton Garden Inn

I want to like this place, but my experience was terrible! The customer service received after Hilton Garden Inn employee (s) went in to my room without permission, with the «do not disturb» sign on the door, was appalling. I was asked why this was an issue and was met with an attitude someone in the service industry just shouldn’t have. This was also after moving rooms twice due to a broken toilet, and then a broken sink that leaked all over the bathroom floor. The quality and service received was dreadful.

I’m not sure what I was expecting, but whatever it was, their level of service far surpassed it. I was greeted enthusiastically, even though I was asking to check in two hours early off of a reservation I had just made on the drive into town. Not only did we get a room right away, but there was a goodie basket waiting for us!
While checking in, even though I was completely satisfied with my rate, the lady checked to see if there was a better rate, comped my internet, and gave me two free breakfast tickets! I had experienced trouble logging into my HH account, and they wanted to be sure I still had the same experience.
The location was great, service unbeatable, and rooms comfortable. It’s. It often that I can get a hotel room too cold, but this one had that ability! I knocked off a star due to the cleanliness of the pool and some peeling caulking in the bathroom. Honestly, everything else was so great that I hardly noticed.

I’m not sure why I thought a Hilton Garden Inn would be just ho-​hum, but I was impressed at the design and level of service I received while staying her on a business trip! The parking isn’t the best, especially in a busy plaza with lots of 2 hour parking spots, but there is an underground garage and valet available.
There were plenty of (very) friendly staff ready to help me and my party with check-​in and we were greeted with a welcome bag with two water bottles and snacks which was very appreciated. The lobby design is really pleasing and there is a bar, fireplace, and lounging area available. Lots of nice patio space with a fire pit and chairs outside as well.
The rooms were spacious, but I will admit the bed was pretty darn firm. It’s likely that people not used to a firm bed would not be comfortable at all. Breakfast was solid and the $ 12 buffet was reasonably priced with good options.
The staff and little perks (like offering me free water bottles when I arrived, was leaving to start my day, and upon returning to the hotel) was really nice and set this hotel a part from others.
The location is very nice with plenty of restaurants and bars within walking distance. Since I was here for work and my building is close, it would easily be a hotel that I would not require a rental car.
Will be back the next time I’m in the area!

This is an excellent Hilton Garden Inn. I’ve stated a number of HGI’s in the Denver area. And I do believe this is the best one in the metro area. The interior and design is updated and fresh. It’s in an excellent location if you’re in the Cherry Creek area to do some shopping or go to the movies or eat at fun restaurants.
The area surrounding the HGI has a lot of fun small restaurants. So I’d recommend just walking out the front door and picking a fun restaurant to go to for the evening.
The big bonus with this HGI location is the parking. There is free valet parking or if you prefer you can self park in the underground parking lot. This is great when the weather is not so amenable.
The workout facilities and pool are very nice and modern. So if you’re looking to get a little workout in be sure to take a visit.

Very nice hotel, updated and aesthetically pleasing. The front desk staff is incredibly friendly and helpful.
My only complaint is that I don’t care for the bed, the pillows are flat and the mattresses are hard (the firmness is supposed to be adjustable but even on the softest setting it was still too stiff for my taste).

Consistent. I’ve been to many Hiltons, and this one is like all the others. I know what to expect and this hotel delivered.

The staff was fantastic! Superior service assisting us with late check-​ins, with packages arriving, provided us A/​V assistance and use of the bar for film review for our sports team free of charge. Rooms were well maintained and spacious. Had everything we could ask for and knowledge of the area we stayed in. Great with our parking needs and even gave us a loaf of bread when we ran out during our team lunch one day. They dealt with every issue and question profressionally. Gym was serviceable, pool great, restaurants great, outdoor fire pit a nice touch. Location worked well for our team needs with practices, proximity to the Cherry Creek Trail, and to many restaurants/​Whole Foods/​bars.

I was visiting Denver with a group for business reasons and our leader selected this hotel for convenience. I thoroughly enjoyed staying here. The staff was friendly, greeting us as we walked by the front desk, the restaurant staff was helpful and accommodating, and it was just an overall, pleasant experience. My room was excellent. I love that I was able to check in the day before online and select my room. I chose a mountain view room (odd numbered rooms) and although there is a busy street below, the noise was minimal. The room was comfortable and includes a refrigerator, microwave, and single-​serve Keurig. I also had free wifi (Hilton Honors member), definitely a convenience. There are many restaurants across the parking lot with a variety of menus and prices. I would stay here again if I find myself in the Denver area.

The worst stay my husband and I have ever had at a Hilton.
–We moved twice, the rooms literally stunk like mildew.
–House keeping didn’t arrive on the second day of our stay.
The staff were friendly. I do not blame them. They were all very nice.
–Our room keys didn’t work.
–The carpets looked old.
–Tables in the lobby were not kept clean.
I had to write this review to warn others
Next time we come to Denver we will stay at the Holiday Inn!

Love this hotel we stay here every time we are visiting our San in Denver. Great location, lots of food options on property and close to everything in Denver. The staff is always nice and they even have under ground parking.

When planning this visit, I wondered if I should stay downtown or in Cherry Creek since this would be my first trip to Denver. The plan was to arrive, explore Denver, then board the California Zephyr at Union Station and see the Rockies. After seeing both areas on my trip, I’m glad that I picked the Cherry Creek neighborhood since it was comfortable, secure, and provided access to all of the little things that make a trip better.
I won this 3-​star hotel via Hotwire and scored it for $ 86/​night (3 nights total: $ 328.32). An excellent value for this price for the following reasons:
— Located in a strip development, this property is across the lot from a Residence Inn. The hotels are flanked by a series of diverse and upscale restaurants. More affordable restaurants are down the street.
— The whole group shares a free underground parking garage.
— The west side of the hotel faces a pretty city park (across busy Colorado Boulevard) and the mountains in the distance. The Cherry Creek hike-​and-​bike trail is a skip away, also.
— The front desk staff were wonderfully welcoming — a special mention to Amethyst who was bubbly, friendly, warm, and helpful. All great qualities for someone in the hospitality industry. The morning crew was also very gracious when I asked to borrow an umbrella.
— Hannah in maintenance was great, too, when I asked for help in getting the shower to work. It turns out that the housekeeping staff likes to tighten the lever so much that only Thor and his hammer could open it. Actually, it just took more arm strength than I gave because I didn’t want to risk breaking it.
— The décor is inviting, well-​kept, contemporary, and upscale.
— I loved the adjustable firmness of the bed. There are dials for each half on either side of the bed: you have to pull aside the Velcro cover under the sheet to see it. The dial says to give it about 10 – 15 minutes after adjustment and I found this to be true after adjusting to almost rock-​hard (that’s what he said).
— Housekeeping was great every day: replaced towels and sheets as requested, replenished toiletries, and took the trash. It was a pleasure to hand them their tip every day.
— There is a King Soopers grocery store about a 5-​minute walk down the street to stock up the mini-​fridge in your room. The microwave is a lovely touch, too. In the opposite direction, a Target is about a 7-​minute walk. I hoofed it to both during my stay.
— If you want to use public transit while in Denver, the bus stop is half a block away. It can take you to the light rail station in about 10 minutes. The light rail can get you to the end of the line at Union Station in about 20 minutes. As an urban explorer, I took the SkyRide from the airport to Union Station, then the light rail to the Colorado Station, then the bus for the final leg to the hotel. So, don’t be scared — it can be done.
One downside: The satellite TV in the room is pretty sad. Anything can make it flicker out (rain, wind, a passing bus, a flock of chickens: okay, I’m kidding about those last ones) and it can be annoying. On the plus side, it can prompt you to get out of your room.
Overall, the Hilton Garden Inn’s management should be applauded for running an exceptional property — and, in turn, their staff should be commended for their hard work. Forget the downtown hotels with their concrete jungle: I’ll gladly recommend and stay here for all future trips!

We’ve been Hilton Honor members since 2013 and have stayed with them for business and vacation trips. We’ve come to expect a very high level of perfection from the name and the one on Colorado Blvd lived up to our expectations. Clean and comfortable rooms. Extremely friendly and inviting staff. The have some free snacks and infused water throughout the day.
The hotel is built into a shopping center, so grabbing a bite to eat is quick and easy. The hotel has a restaurant in the lobby too for room service and, I think, breakfast (we didn’t eat here on our trip). There’s a little bar right in the center of the hotel to the left of the elevators for added convenience.
The work-​out room and pool area are great. The pool is a little small, so it could get crowded, but I was the only person there at 7am swimming and enjoying the hot tub. However, if you are self conscious, the pool has windows that overlook the entrance to the shopping center, so everyone driving in can see you floating/​sleeping.
Our only complaint is that the hallways seemed very stark and uninviting. We weren’t really sure how to explain it. The lobby is great and so was the room, but when you step off the elevator, the hallway just seemed odd in contrast. Nothing really bad, just wanted to note it.

First visit to Denver and I was quickly losing hope when GPS led me off the highway to a not so pleasant area of town. Luckily, the 7 miles down Colorado Blvd made a huge difference. This HGI in Cherry Creek is conveniently located in a complex that houses ⁵⁄₆ different eateries, everything from Panera to Cuba Cuba to World of Beer. Down the street is a Target and up the street is a Whole Foods. There is also a liquor store across the street from Whole Foods that has a fantastic selection of beer.
The hotel is updated and the rooms are clean and adequate in size coupled with a spacious bathroom. Didn’t get a chance to check out the gym or pool, but there is a nice patio area with outdoor seating. The breakfast was $ 12.95 and though the two servers were attentive, I found the food and selection just okay.
Only negative is that parking can be difficult when returning during peak dinner hours though there is an underground lot and valet available.

Except for tough parking, this is a great HGI. Typical Hilton rooms, great folks at the front desk and a good bar. Lots of good restaurants in the area, all within walking distance.
No problem staying here again!

To be truthful I never got out of the lobby; was only there for an interview by HP, and since HP has no major Denver office presence, the interview was held by my project lead in the hotel lobby. Seems nice enough, and they have their own label slapped on bottled water there. Background music playing constantly. Fairly comfy lobby furniture.

Excellent Hilton Garden Inn! Very nice, clean and modern design. All the usual amenities you’d expect from the chain. Lots of great restaurants right in the same complex. I stay here every time I come to the area.
Had one really great experience on my most recent stay. I asked the front desk if they had any agreements with local gyms and they said they didn’t. But that they would call if they could find a coupon card. No big deal. I got a call 20m later from the very nice front desk person telling me he called the local gym and they will let me workout during my stay. Much appreciated!

Incredible Hilton Garden Inn in the Cherry Creek area which is the to-​do area of Denver. Loved this hotel and the complex it was in with multiple little restaurants and a great beer place all right there within walking distance. The hotel was very high grade for a Hilton Garden Inn, nice size rooms and the amenities were top notch, service was great also. Would definitely stay at this property again.

One of the better Hilton properties in town. I’ve stayed here twice now and have always enjoyed the rooms. My room was on the 8^th floor and facing the mountains as opposed to Colorado Ave which made it a very quite sleeping experience.
The hotel is now one of two in the new CitySet area that includes a number of pubs, cafes and community gathering spots. There is underground parking available for free that is easily accessible and includes spots for the free Valet if you choose that option. The entry to the underground parking has a nice down slope into the parking area, I mention this because my car is lower then most and this has been a problem in the past at other hotels.
The hotel lobby is always clean and includes the bar and eating area for breakfast in the morning.
Staff at the front desk was very pleasant and upgraded me to the Mountain View room due to my status in the HHonors program. I’ll always stay at this property when I need to stay in this part of town!

This a solid HGI. Bar/​Restaurant is fine, rooms were relatively standard limited-​service rooms, and the staff was great.
More importantly, the location off Colorado Blvd provides great access to everywhere you need to be in Denver. Additionally, there is a World of Beer out it’s back door and other restaurants are under construction.
Overall this was a convenient spot with a lot of F&B in the near vicinity. Would be good for business or for a home base on a weekend if you are visiting DU, etc.

**Disclaimer: I did not stay here, just attended a conference.**
The area around the hotel is currently under construction which makes finding where the heck to go a lot more difficult than it should be. Once you find the entrance, it’s smooth sailing.
Valet parking — 5
— The valets were awesome; attentive, hilarious, friendly, and quick. One did try to hit on me while I was waiting for my car (I guess I wasn’t fake-​into my phone enough). Dear valet #535 097, if I wanted to go out to lunch with you, I would have jumped at the opportunity. No need to ask three times.
Lobby/​overall ambiance — 4
— Cute hotel. It’s modern, light, colorful, and nicely decorated. The bathrooms have TV’s in the mirror which I have never seen before. Completely pointless but memorable.
Conference room — 3
— Pretty bare-​bones room with a projector. The chairs were decently comfortable, but you didn’t get anything beyond water and coffee.