Enterprise Rent-A-Car

I have used Enterprise on Inwood twice in the recent past and have found their service to be consistently efficient, friendly and helpful. I recommend them highly and will certainly put my own money where my mouth is. I’ll be back!

This location is also an Enterprise Exotic location. This review is for the exotic part of the branch. Rented an exotic car from here for my week long stay in the DFW, and the service was top notch. I contacted the branch the day before I flew in to verify that they were going to have the vehicle I had reserve, and they communicated well and let me know that they did. As soon as I landed, I called to let them know I was there; and when I arrived, they had the car sitting out front and center for me when I arrived. I went inside for about 3 minutes, did a walk around of the car, and I was out of there in no time. The car was excellent and a real attention grabber. I will rent from this exotic branch every time im in Dallas.

HELL RIDE! Check all the negative reviews you have to be a fool to rent from Enterprise.
After an issue at one branch, I came here because they «claimed» they had cars ready. When I told the agent I had come here because the cars at the other location were dirty and hadn’t been cleaned he responded «is that all». I should have left then… I’ve never been so angry with a business the cars here were FAR worse than the 1^st place!
The car I received was FILTHY! Pet hair everywhere and my co-​worker was allergic. Horrible wet stains on the seats and smelled of PEE. It was clear the prior renter had a pet in the car that had a piss-​fest on 3 of the seats — straight nasty. I asked a woman who was cleaning to help and she said «NO I’m with the exotic division» — basically F me. It gets worse — the car was below E and ran out of gas!
I took that piece of s*** back. Enterprise is a nightmare and should be ashamed. And to that douche bag who acted like I should be grateful to drive a filthy, pissy compact car and had the nerve to give attitude and I’m paying $ 150+ a week to drive that sh*tty Focus. It had better be darn pristine or expect to catch hell from me — F*** you!

En la página web decía que podíamos recoger el carro el sábado a las 4 llegamos y no nos abrieron la puerta estaban más de dos personas que pudimos ver y no quiSieron Abrir total nos toco ir a Otro lugar y pagar Por Otro carro al Otro dia fui mis a recoger el carro y lo unico bueno fue la mujer que nos atendió es muy cordial!

Customer service is awful. Enterprise was horrible from the beginning to the end. Firstly they had no cars at the airport location. On the phone they told me they would pick me up from the airport at this location off the airport. After I landed and called them, they said they could not do that and made me shuttle to Enterprise for the airport, then call and they said they had someone leaving right away to get me. It took 30+ minutes for the person to go 7 signal lights and 3 miles to get me. The rental process to another 30+ minutes for absolutely no reason as well.
First they tried to give me a car that was disgusting inside and tried to tell me that it had been cleaned. I also had paid for a premium and the car didn’t even have bluetooth. I also wanted to return to the airport, since I was flying out of there (what a crazy idea to the). I was told that they would have to charge me a location dropoff fee of $ 75. That’s right $ 75, for 3 miles and their incompetence on how to schedule how many cars they have at the other location. Our company contract apparently is useless against the stupidity and fees as well.
Finally after getting frustrated, I took whatever looked relatively clean on the lot, price wasn’t even an issue at this point. That car ended up having power ports that didn’t work at all. Getting back I ended up taking an Über to the airport from the location that cost me $ 4 to get to the arrivals desk. I wouldn’t book Enterprise ever again. Customer service is not something they take seriously.

I live in the Love Field area and have been renting vehicles from this location for over 6 years and can honestly say I have ALWAYS had a great experience. Wether my car’s in the shop or traveling for business or vacation, Enterprise has never failed on me at all considering how Anal I am about things my money is going to. Most recently Micki assisted me and provided me with a car which I thought the seats were stained and asked if another vehicle was available and without hesitating said yes except I will just have to wait for another one to be cleaned. Few minutes later, DONE!!!

Let’s keep this short and simple… the customer service was poor. This particular location was the only one opened after12PM on a Saturday and I needed to get a rental ASAP because I got in a car accident the night before. (Thank God I’m alive) I really needed assistance on how to get my State Farm rental rate as a current state Farm Employee… and as soon as I mentioned it to the guy that was helping me at the desk this other guy blurts out «The discount is only 5 percent!!!» I was puzzled because no one was even talking to him and he was in the middle of helping his own client. I was already frustrated because of the situation and his nonchalant attitude was like the fire to the flame! I finally continued my convo with the other gentleman who tried to help and he mentioned that he’s not familiar with a «State Farm Rate» unless I provided him with a code. This was bizzare becuse I book rentals all the time for State Farm Employees and it is definitley more than a «5 percent discount .» At this point, I just called my insurance agent and they recommended me to Hertz, (there preferred rental place) which was far more helpful, cheaper, and friendlier. Their remarkable review will be posted next!

this place is ridiculous! do not use them… my husband and i had our car stolen and desperately needed the use of a car for a week, we chose enterprise because they gave us a great quote online and we live on the same street. We were quoted $ 200 for a week which we thought was good so we made a reservation online, when we arrived at the office we waited for a long time, they pulled around the smallest car they had and then told us it would be $ 500!!! FOR A WEEK! no way in hell! so we left with no car… thanks for nothing enterprise you are a crappy business

Enterprise sucks! They are as corrupt as they come! They will claim you wrecked their car and file a insurance claim against you. This has happened on seperate occasions to myself and FOUR other people I know of!

Crystal Andrews is the worst person ever to be in a position of car rentals. She lacks communication skills and assumes too much. My vehicle was being fixed, so her and another person picked me up. At which time, neither mentioned that I needed my insurance card (which I left in my vehicle). Then Crystal tells I can email it to her when I get the information. Ten seconds later, she’s telling me she needs it now. Geez! Horrible, horrible communication skills. NOt friendly at all. Very rude. Should consider a new line of work. I will NEVER do business with Enterprise due to this experience!!!

Some idiot pulled out of his parking space head first and T-​boned my car in a parking lot. Super. Tire exploded and wheel axel was off.
Enter Enterprise. Touché.
Since the other guys insurance was paying for my rental, not $.01 was coming out of my pocket. I already had my weekend ruined and had to separate from my car for 5 days. (Anyone who knows me, knows my car is my baby). I can be a real beast if I wanna… lay off!
Anyhoozierental…I walked in to Enterprise and was greeted by a lovely lady… let’s call her Betty. Betty tells me that she will be happy to help with my rental, but that the insurance is only covering $X amount. Fine I told her, just give me whatever kind of car that fits into what the insurance was covering. Here’s where it gets good… and for any of you who’ve seen Tommy Boy… you’ll get my reference.
Betty: Oh, I have brand new Ford F150.
Me: Random, is that car covered by the insurance?
Betty: No, you’ll have to pay the additional.
Me: Okay. Please give me a car where the insurance will cover all costs.
Betty: Sure thing Miss. (types away) Okay, I have a Jeep Grand Cherokee.
Me: Ok great, and that falls within the insurance rate?
Betty: Oh, um, you’d have to cover those costs.
(I feel like I should say to her «Hi I’m Earth, have we met?»)
Me: Betty, I appreciate your help. PLEASE give me a car that will be ENTIRELY covered by the insurance company.
Betty: Ok how about a Prius?
Me: (I feel like I’m on repeat) This is covered?
Betty: Yes ma’am.
YAY! I get my car and drive it around for a few days.
When I return it, they tell me I had a balance of $ 20 and change. I said that is a mistake that I shouldn’t have a balance. The guy checking the car back in said that yes the Insurance was paying for it, but only covers $X amount and the Prius was more than my alloted $$ for the day!
ARRRRGGGGH!!! BETTTTTTTY!!!
Soo…called the next day and they waived the charges.
I’m giving it 3 stars cause they were nice, helpful and waived the final charges. Not to mention never once lost their patience with me. (Which is huge). However, it was like Betty wasn’t even listening… I guess I don’t speak «Renters English.»