Torrid

Preface: I love shopping here, and every other experience I’ve had before yesterday’s has been awesome in terms of customer service. I wish I had remembered their names, but we’ll call them Associate #1, who had long-​ish wavy black hair, a nose ring, and kind of a «I smell shit» look on her face, and associate #2.
My goal: to pick up an online order from the store.
I ordered a pair of wedges, gemstone t-​strap sandals, and 2 kimonos. All really pretty items. Associate #1 is helping me, and goes to get my order from the back. She comes back. After everything is unwrapped, I say, «I bought a pair of the watermelon flats, and after a week and a half, one of the jewels popped out of the setting (keep in mind I had worn the flats twice and each time for about 2 hours tops). Do you have any tips for me to keep these jewels (on the new sandals) in place?» And she said something to the effect of, «No… maybe you were a little rough with them» or something like that. I said, no, I wasn’t, and it wasn’t my fault. It seems like a manufacturer’s problem. But it really rubbed me the wrong way that she insinuated that it was my fault that after 4 total hours of wear (and not to mention, only STANDING in them for singing performances) that the jewel popped off of my watermelon flat. I said nothing else. I wanted to try everything on in the dressing room before I left. I ask if I can get a room, and associate #1 tells me I can’t bring in my shoes that I JUST BOUGHT into the dressing room. I said, «seriously? I just bought them.» (Torrid policy kinda sounds like it needs to be revised, cause that’s a goofy policy) And she said, «yeah… Well, what’s her name (can’t remember name of other sales associate) is in the dressing room and she can help you with that» as if to shoo me away so she wouldn’t have to deal with me anymore. I go in the dressing room, try everything on, un-​luckily, nothing fits, so I have to return the 4 items. I’m waiting in line for a minute or two, next to be helped, and associate #1’s register is open, and she was TOTALLY ignoring me this time around, fiddling with something in her hands, looking at her coworker (associate #2) and the transaction that’s going on over there. When #2’s done, she calls me up, and I begin my return transaction. Then, as if by magic, #1’s ready to help and calls the next customer in line! By this point, I’m feeling very frustrated. I finish my return, and turn to #1 who’s not busy now, and say, «I have to tell you something, and it’s not to offend you, but working in customer service, you should never make it sound like it’s a customer’s fault when an item breaks down after a week and a half. I’ve worked customer service, still do, and it’s something you just don’t do.» She says, «well, that’s not what I meant» and went on to explain what she did mean, THEN apologized, which I didn’t feel she actually meant. She was just trying to cover her ass, which I get. So I just said what I had to say, #2 says, «I’m so sorry about that» when she had nothing to apologize for. It was just so frustrating.
#1, as a customer service industry worker, you always START with «I’m sorry» then proceed to tell your customer that you didn’t intend to insinuate anything. Don’t try to make excuses for yourself. Make it right for them so they continue their patronage at your store. If you can’t handle being wrong and admitting to it, don’t work in customer service, honey.
I also should have told her how rude it was to ignore me in line, then taking the next customer after I was called up.
I might not be back to this location, at the risk of having to deal with this associate again and her lack of knowledge about customer service. What the hell is it about my generation’s young people and them not having a SMIDGE of pride or accountability in their work? Jesus.
Only leaving reason I’m leaving 2 stars instead of 1 is because of associate #2 and how nice she was.

NEVER have i even been aske for a «government issued» ID to purchase anything at a mall let alone at a torrid! I have been to many and have never had a problem and they refused to help me in anyway so irritating since I’m in the middle of waiting for my new California ID so I don’t even have one and like I said they weren’t willing to even work with me! I’m going to make my purchase today because i need this stuff! But i will never return to this particular torrid in my life and spend my own mone on myself or anyone else nor will I fund any other purchases at this store!

Wanted to take the time to thank Lauren for helping to lighten my stress on a bittersweet day. Last week my mother in law was in the hospital, deteriorating from her battle with cancer. I asked her what I could do, what she needed from me. She said «marry my son.» We have been together for 10 years and she wanted to see a wedding so badly. So in 3 hours, we put together a beautiful ceremony so that we could fulfill her final wish. My friend and I rushed to a store bought a suit, had my make up done. Meanwhile at the house they were putting together a bouquet and beautiful decorations. The only thing I needed was a dress– what’s a wedding without a white gown? I called torrid and spoke with Lauren and told her what was going on. We arrived at the store with 30 minutes to spare, and Lauren had pulled all the white dresses on my size and had them waiting for me. I looked at the hangers, picked one, put it on and it was perfect. Lauren then had shoes waiting for me, grabbed the tags off of my dress and started to ring me up so we could get to my wedding on time. I got everything, even a nude bra she pulled for me and a headband. I left the store in my clothes and we made it right on time. It was a beautiful ceremony, and I actually felt beautiful despite having been living out of a suitcase for a week and crying constantly. The next day, our mom passed away. She will be forever missed, but I am so glad she could witness the wedding she had waited so long for. Thank you again so much Lauren and torrid for making it possible!

Very Rude Sales Person Today, working between 11AM — 12:45PM tall female. This person was also finishing up an interview with someone at the time. And seemed to be working alone. But the store is empty of shoppers.
Her attitude towards me when I asked her questions, suggested that she was more than a manager, but an actual CEO of Torrid, I mean to say, she was annoyed that I questioned her at all. Lol.
There had to be a total of twenty new racks of clothing everywhere, very disorganized and behind schedule.
There was ONE clothing rack wedged in the corner of the clearance section, closed off by the circular clearance clothing rack. And this ONE WEDGED clothing rack had a big red sign that said $ 20 off.
I take two items to the cashiers desk, ask her how much they are and tell her where I found them.
She doesn’t scan them, but CUTS ME OFF, and tells me they are new stock, they aren’t on sale. I laugh sympathetically, trying to make light of the error, and say she must deal with this all day? I wasn’t mad, or mean, I was a little sad lol.
I’m about to mention that the rack clearly looks marked for sale, and should be moved, but she CUTS ME OFF AGAIN, before even three words come out of my mouth.
She picked up the PHONE and started talking to someone who’d been on hold.
I understand calls on hold are important, but a quick and simple, «sorry I had someone on hold.» Would’ve been fine, curt, but sufficient.
Maybe the reason they have so much overstock, is because people hate shopping at this particular Torrid. They just treat their customers so so badly.

I love the quality of jeans here. It’s super hard to find good quality jeans for curvier bodies… so I stumbled into this store finally after months of wondering if they would have my size. YES, they did! Why deny it any longer — curvy gal needs curvy made jeans.
The occasional times I’ve come in, noticed that the staff aren’t the friendliest or most outgoing. No one looks up with a cheerful greeting, which you need most in retail. Last time I went in, one of the pairs of jeans I wanted to buy didn’t have a tag on them and it took the young lady so long to figure out what to do — it was almost as if she didn’t even want to complete the sale as she was so clueless at first as to what to do. I was so close to leaving altogether, but didn’t as she finally was able to locate a SKU # online. Phew!

Let me start off by saying I love Torrid clothes, most of my closet consists of things I got from this store! I’ve always had good experiences while shopping here, with the exception of this last trip in.
This review is for Lauren N, sales person 89 628.
I received a pair of Mickey Mouse slip ons for my birthday (July 26^th) for a trip to disneyland in early August. They were super cute and to avoid getting them dirty I only wore them once or twice before the trip the sort of wear them in so I didn’t get blisters. While in disneyland I rocked these shoes the first two days only to discover that the soles on both shoes had come un-​glued to the bottom of the shoes and the red-​waxy material that bonded them was all over my socks making a mess. I was bummed out because they only had a few days of wear time and were already falling apart :(
When we got back I told my mother in law what had happened and she still had her receipts from mid-​July when she got my presents so we went back to return them.
When we got to the store we went to the counter and explained out situation, and Lauren proceeds to tell us that normally they wouldn’t take them back, but could do it this one time. She said she is an annual pass holder at Disneyland and wore these shoes all the time and never had an issue and they had fallen apart because of the «way I walked» saying that I dug my heels into the shoes when I walked. She said she would exchange them for another pair and we explained that why would we want another pair if they were just going to fall apart? Especially, as she pointed out, that it was ME who ruined the shoes with my sloppy walking. She huffed and puffed and offered store credit. At this point I didn’t want to spend anymore time in the store after being told it was my fault these shoes only lasted a few days. Not very good customer service. Feeling awkward I wanted to just get out as soon as possible. She processed the return and I noticed that when she scanned the shoes they came up as 29.99 $ and we ended up with a gift card that only had 24.99 on it, but I was too uncomfortable to deal with anything else during this experience. It’s unfortunate that I had this experience because I have spent a lot of money here and even my MIL spent over 500 $ for my birthday presents you would think they would be a little more friendly and accommodating.
I hope Lauren realizes she made a loyal customer feel awkward and bad for «the way I walk» being why these shoes fell apart. Torrid will not go bankrupt because you refunded 30 $ worth of merchandise and she acted like she had to refund us out of her own pocket.
The return policy posted at the register counter says that they can’t take returns on worn merchandise, unless it had a defect in the product. I think the soles coming out on both shoes within a few days of use is a pretty big defect, regardless of how I walk.
I will give my patronage to the Roseville location from now on.

So literally my whole closet is from this store. From the jegging jeans, to the millions of tops and dresses all are from Torrid! Love the ladies in this store, always super helpful, even when I’m not even sure what I’m looking for! Thanks for keeping me stylish!

I love this place. After gaining weight from some medication, these ladies made me feel pretty. The girls here are always so nice and helpful. I wish I would have caught her name, but she must be the manager. She’s always there wearing the cutest clothes, and always friendly. Today I had Danielle help me as well, and she was amazing! These ladies make me want to shop at Torrid every week. Danielle, I told boss lady ;) at the front (who is always so helpful) to tell you I said thank you! Just incase here’s a shout out. See you next month Ladies.

This is the ideal store for divas that are pudgy or more

I left here with the biggest smile on my face today!
I would like to thank the Torrid retail team and Veronica especially, for making me feel so welcomed and comfortable. You all made sure to greet me with your beautiful smiles and asked me if I had any questions which I appreciated.
I tried on and fell in love with a short, black lace, long sleeve dress that I can without ego say: Made me look damn sexy! It truly fit me like a glove, which is rare for my shape but not at Torrid!
When I got to the register to make my purchase (with a $ 50 gift card that I got for Christmas). The total was $ 52.30 and even though I had change in my wallet, I was still one dollar short and was for a moment, brokenhearted that I couldn’t get that dress that I loved so much. That’s when Veronica interjected and told me that they could make an exception for me.
This simple gesture was good customer service at it best and it may seem like nothing to others but it really touched my heart.
You see, I have been unemployed for quite some time and have been really depressed. The job search hasn’t been easy but I just recently got one and am slowly getting my groove back. I am going out dancing this weekend and this gift card was my only chance at buying something to wear (until I get paid). Honestly, I could have cried right there in the store not just out of gratitude but because her kindness meant so much to me. She was incredibly sweet the whole time and didn’t once make me feel bad.
It was then brought to my attention by the cashier that the dress I chose qualified for the «Buy one, get one free» sale that they were having. Thrilled, I went back over over to the sale section and chose a grey, long sleeve shirt with a large skull in the center and cheetah print on half of the sleeves.
I then made my purchase. But a couple of minutes later my balance was only thirty cents; which means Veronica comped me two dollars! I CAN’T THANK YOU ENOUGH VERONICA! I hope you get the recognition you deserve.
I would recommend this store to anyone, aside from the experience I had today. The Concord location is very clean, great ambiance, well organized, friendly staff and decent prices for great plus size clothing and accessories.
I can’t wait to go out dancing in my new dress!

I didn’t get the chance to shop here. So my review is based on the employee that was rude telling me I couldn’t come in because they were closed. I’m sorry if you were closed the doors would have been locked. It was 5 minutes to 9 o’clock. So technically your not closed. I knew it was late. I just wanted to browse so if I seen something I liked that I could come back the next day. Thanks god for my BFF calming me down. Especially thanks to the other associate that answered my question and helped me look for something. She was great. I’m sure I’ll be back. Just work on your closing attitude. I understand you want to go home. I’ve worked in retail before. I can sympathize with your situation.

As a plus size lady, it’s always been a little hard finding clothes that were stylish and not tacky. Torrid is everything but tacky! I love shopping here so much it’s my go to clothing store. The service here was outstanding. The ladies working there offered assistance without doing that annoying hovering thing that workers tend to do when people are perusing. I loved the various styles and with help from the ladies, I got a new wardrobe ready for college! I’m so pleased with this store. 4 stars. Only thing preventing 5 stars is it tends to run on the expensive side sometimes in my opinion.

I am a huge fan of Torrid and I was pleased to find out that there was one located in the Sun Valley Mall, which is only five minutes away from my house. I have a diva style account so I get great coupons in the mail every month. I also get a discount with my Torrid credit card.
I came in the other day to try on some outfits I was thinking about purchasing online, but I wasn’t sure if they would fit right. I was greeted about two minutes after I entered the store. After I was greeted by Anginet, she asked me if I would like her to get a dressing room started for me, I said yes please!
I first browsed through the tops/​jackets clearance section to see if there were any gems hidden there. The tops/​jackets clearance section was not organized in any way. Most Torrid locations I have been to usually have their clearance section organized by size, this location did not. Also, all throughout the store I found numerous tops that were inside out on the hangers (seriously Torrid customers?!). I even came across a shirt that was damaged and brought it to Amanda’s attention.
Sadly this store does not carry size 5 tops, which was disappointing because I love how flowy a size five chiffon tops look on me. Amanda did however randomly come across a size 5 top, which I ended up purchasing. I am a huge fan of chiffon tops! I moved here from San Diego thinking the weather would be a whole lot cooler and sadly it has not been. Chiffon tops look good and they do not make me feel extra hot (temperature wise) in this heat.
I was the only customer in the store so Amanda and Anginet’s customer service was exceptional. Both would immediately come up to me and take the clothes in my arms and put them in the dressing room set aside for me. While I was trying on clothes, Anginet checked on me periodically and even went and looked for a different size jacket that I really liked.
I was finished trying on clothes and was ready to checkout five minutes before closing and not once did I feel like they were trying to rush me out of the store.

Seriously the worst torrid ever! I try to avoid this location as much as possible which Is hard because I work at this mall! Every single girl is Rude and they seem very unhappy! I remember this location was my número UNO! All the girls knew my name and were super friendly! And would offer to start me a room now I have to ask?! I much rather drive to valley fair in San Jose! 2hrs from my house! No stars for you torrid concord! You get one bc I have to! Lol I went back in today on 8÷28÷13 they moved to a temp location upstairs. Same two ride girls chatting away, took TEN minutes to even say hello! I only came here because I was visiting old co workers in the mall, coming back to this store reminded me why I stopped. On top of not even acknowledging me while making my exchange she tried to tell me I owed her $ when clearly my return was larger than the exchange, she continued to tell me «no you still owe» until I told her to calculate it, then she goes «oh haha, there it goes» yeah! I no longer work at this mall anyway, so I will NOT be at this torrid again! Rude girls with no style. I will defiantly be updating this with her name when I look at my receipt.

I had a baby 6mos ago & have been kind of sceptical about going into torrid… but I buckeled after having a depressing day of jean shopping (I even took 2 shots at BJ’s to boost myself esteem… seeing as I’ve gone from a size 9 to a size 14) … when I walked in in was a little nervouse but Morgan came to my rescue… she was super helpful, spunky, optomistic, and sweet… long story short I bout a pair of jeans that were labled a size 0 but in reality was more like a size 15… this place gives me the boost I need with the way the sizes are labeled, and the staff is GREAT

Soooo torrid…
This is my problem with torrid. I am a curvaciously tall women and whenever i go to this store in particular there are NEVER any talls… It irritates me because the regulars are floods on me.
The other thing i hate about torrid is their prices!!! It seems to me they never have any great sales and when they do its buy one get one half off instead of just dropping prices on single itmes…
Lastly the thing that bothers me most is the jeans DO NOT LAST! If you look at what they are made of its mostly cotton and spandex. I get it we are curvier women so they are trying to cater to us and make a custom fit but i kid you not i bought a pair of their skinnies about 4 weeks ago and they are now ripped and destroyed. (I didnt buy them that way) lol I mean for the price the jeans better last at least a couple of months!
The only reason they get 2 stars is because of the customer service, the women are always extreamly helpful and sweet!

Um yeah salesgirls I know you don’t like your job but dayuum! No hello, no can I help, not even a glance when at the register waiting to checkout, wtf. And I know I’m not the only one perturbed because some other chick clowned when she asked if you worked there, ha!

I have a beef with Torrid as a company. I think the clothes cost way too much for the quality you get and they take advantage of plus sized people who don’t have many other fashionable options, but this review is for this particular store!
The people working here have always been super friendly, helpful, and not to mention lovely! Returns have always been a breeze for me. A lot of things are hung up too high to reach, but the staff will hook you down whatever you want in a jiffy.

Finally somewhere the big girls can shop too! When Torrid came along I was very happy with the world. My only gripes are the prices and lack of shopping space. I’m a big lady so I need wiggle room. Otherwise the employees are always friendly and hey the store offers a Military discount.

Wow, I don’t wear anything from here but we frequent torrid for my wife. My biggest complaint is the bombardment of over selling at this store. They try to accessorize and up-​sell you to anything and everything here. If my wife didn’t like the clothes so much I would give this place 1 star.
Please change your overwhelming sales approach and you won’t scare customers away.