Concord Mazda

I had a really good first experience here but this review was written after my second time there.
My brother bought a used Mazda 6 from a private owner in SF but wasn’t able to take the car in for a recall. I didn’t realize he had booked a 10am appointment so I showed up at 8am and Darryn (I think it’s how you spell it. The other Unilocal reviews all spelled her name differently lol) still took me. She also offered a complimentary inspection of the car. I was waiting on the couch in the spacious waiting room and she comes over to tell me I can sit at any of the desks without a computer so I can plug in my laptop and do my work there. I was surprised! How often do you get to have an actual work desk/​cubicle at a service center? First kudos.
After the car was done, Darryn told me about all the things they found with the car. This was the part that really surprised me. She had printouts of each of the parts that needed to be repaired/​replaced, what the function of the part was, how it affects the car, and the advantages of repairing/​replacing the part. Not only that but they had PICTURES! Imagine reading a short story on each of the parts and that’s exactly what this was. The only thing running through my head when she was explaining things to me was «Why is there an essay for each part and why are there pictures?» More information than I expected from a service center that was professionally printed out for the customer. I’ve had service done at a BMW service center in the south bay and I usually take my car into Concord Mitsubishi (I drive a Mitsubishi) but I’ve never had this level of informative service before at either place. Second kudos.
Took the car back in a week or so later to get the recommended repairs done. When I called in to make the appointment, Darryn offered a shuttle since I live within 10 miles of the service center. Awesome because that meant I didn’t have to bring my work with me this time. The shuttle guy, Brooks, was friendly and nice. The repairs took longer than expected because the car was rusted underneath (the worst enemy). Darryn made sure to let me know of all of this over the phone. When I went to pick up the car, she took a picture of one of my tires to show me how bad the tire was. Nothing better than a service advisor going out of their way to prepare to show the customer any possible issues. Third kudos.
Darryn was very professional, friendly, and informative. I wish they had her at Concord Mitsubishi/​Kia because that’s where I usually go. Not saying it’s bad over there, it’s just not as awesome as this place.

The service at Mazda is pretty incredible. My FIL owns a Mazda and told me, with my recent purchase, I’d be really pleased with the service center. Amazed is the more accurate word! I had a couple accessories added and the techs finished the job in literally a third of the time I was quoted. To be more elaborate, 30 mins vs 90 mins. That’s a world of difference when waiting on a couch.
The facility itself is immaculate and spacious right down to the restrooms. The staff is very kind and personable. Really can’t say enough great things about all of them.

Service here is UNPARALLELED! Lance and his team are GREAT! Lance is always pleasant and engaging. He explains everything thoroughly and will answer all of your questions. I have had all of my vehicles serviced here and after my experience here I will not take my cars anywhere else. Darrin has a wonderful personality and she is very engaging. She is also very knowledgeable.
The facility is always very clean and inviting.
**Make sure you try the online appointment system. It is very user-​friendly!
Thank you Concord Mazda Service Department!!!

My window got broken out in Oakland 2 months ago. The window I needed had to be a special order to the Mazda dealership in Concord. Even though I live in Oakland and there is a Mazda dealership in Oakland they needed me to go to Concord. I usually hate going to car repair/​dealerships. Lets be honest the customer service is typically less then satisfying. However this time was a out of the ordinary. There is a woman by the name of Darren and she was awesome! She was quick, efficient, smiled, had conversation, even laughed a bunch. To be honest I am glad I went to Concord, she made my day. Even when they lost my car key and the window repair man had it and I had to sit and wait for an additional 30 mins. I would definitely reccomend DGDG Concord Mazda. She was not the only one that gave great customer service but I worked with her the most. Thank you Darren! Ill be back for the oil change