Above Car Care

When I took my car in to get an oil change, the guy who helped me was friendly, casual, and upfront. He recommended the less expensive oil because my car doesn’t require the more expensive full synthetic. When I asked him the real differences he took the extra minute to explain things to me. The oil change took less than and hour, and I wasn’t even done relaxing with my lunch and a beer in Todos Santos when they called!

Excellent customer service, professional and knowledgeable staff, and great communication! I have an older car that’s had a lot of issues (a/​c, EGR valve, etc.) and I came to this shop after poor service at a different shop. Above Car Care always take the time to explain what is going on with my car and what my options are.

Great, honest service and reasonable prices. They are fast at communication as well and I have had no problems taking my car in. We take both of our cars here for smog check and oil changes. On my last visit, I dropped it off for a brake inspection and air conditioning recharge, and it was ready within an hour! Thanks Above Car Care for your great work!

Took my car in for a smog check without an appointment, ready for a long wait. I was pleasantly surprised when it was done very quickly and inexpensively. Above Car Care just got a regular customer.

Smog check in about 20 minutes. Smog passed without issue. Good price — $ 35 with certificate after coupon.
They caught a leak in my radiator and I actually went to a different shop to get it repaired because I didn’t know they did repairs. Almost too nice about it and I would have asked for a quote had I known.

I was looking for an auto shop that could handle our 15-​passenger van (most shops just don’t have the space) and I only have Saturdays to be able to get it done.
Above Car Care called me back on the Saturday I called and said I could bring the van in, quoted me a cost that was $ 300 lower than the other shop I contacted, and had it done within a week.
The van’s now running in tip-​top shape.
Very pleased current (and future) customer of Above Car Care!

Not sure why I haven’t written a review yet! Been brining my car here ever since I discovered them on Unilocal.Love bringing my car here they are very friendly and professional. Also you can tell they are pretty knowledgable about what they do. In addition, they don’t try to sell you all these different things and tell you that you HAVE to replace this and that on your car which would increase your cost like other car places do… but they do recommend a thing or two after getting your checked out if they notice something out of the ordinary. I like that better because you don’t feel forced to do other things to your car if it’s not necessary, it’s just a recommendation from them if they see something needs to be replaced. I trust them handling my car and you should do (: make sure to call ahead as they are usually always booked — for a reason!

Best deal for smog checks! I’ve always gone in early on weekdays for a smog check. They have always been very helpful, friendly, and turnaround time is pretty fast. Thanks!

I’ve been here twice and the work was completed at the quoted price and faster than their estimates.
The staff is friendly and knows their stuff. My new go-​to place.

Ever since my husband and I discovered this place we have been loyal customers. Great customer service and price is reasonable! Go and try them out!

Great experience start to finish! First time having a vehicle smog done at Above Car Care and I will defiantly recommend to anyone looking for a good place in the Concord area. I didn’t have an appt., my vehicle was checked in within 15 minutes and out within 30. Fair price and the front desk associate accommodated a specific request to have my monitors checked prior to running the test. I don’t drive this vehicle much and on a recent occasion the battery lost charge so the monitors will loose connection when that happens which means that the car needs to be run. The associate was friendly and I felt like my business was appreciated. Great place!

Customer service at this location has really declined. Don’t come here — they can’t be trusted. If this is how they treat customers now — imagine how they treat your car.
Unfortunately very poor customer service experience. The «owner» was rude — and when I told him I didn’t appreciate it, literally said that if I «didn’t like his rudeness, I could go somewhere else?»
To top it off — he then loudly shared with two people in his office the disagreement we had while I was waiting for me vehicle. I am not deaf — I hope lost business is worth your venting and unprofessionalism. I used to bring both vehicles to his business.
It is clear he does not value repeat business and underestimates the number of people I have referred to his business because of previous good experiences. Of course people who have negative experiences are more likely to shares this with many other friends and acquaintances.

I had an emergency and took my car here. I had heard about them by word of mouth through friends. Yes, at first, they were professional and welcomed me. However, they quoted me over the phone about my car needed a starter. Parts came out to be roughly 100 and labor roughly 110. The Diagnostic fee of 95 dollars to be made part of the parts fee, so basically waived.
After my car was finished they called and asked how I wanted to pay for the work. I work two jobs and I was currently at work. I gave them my card information over the phone. Picking my car up around midnight after I got off I found out that the charges to my card were: 200 for parts and 110 for labor… They left another page with the diagnostic fee charge as well!!!
Confused I called them to resolve the issue. They told me that the diagnostic charge would be waived. However, they also said I should take into account that I could have been charged the diagnostic fee as well!!! And that I should take that into consideration before I complain about their mistake and misquote on the 200 charge for the parts! Basically they charged me for the diagnostic fee by adding it to the parts…
First, they misquote me! Their mistake, and I am the one at fault. Then they tell me I am lucky because they could have charged me more…
I had heard good things about this place. It’s supposed to be THE legit auto care business. Their actions prove otherwise. They took advantage of the fact that I did not have time to sit and wait, they took advantage of my trust. I had high hopes.
Please, even if you don’t have the time and can’t wait for other auto shops you should reconsider before going here.

I haven’t written a review in a long time, but I owe one to these guys. I had a screachy belt that the people who originally installed it, weren’t able to fix. They tightened the belts and topped off my oil, in addition to driving me to my office and picking me up again, all at no charge! They mentioned a few things that they checked out that I might want to do in the future, but no pressure at all. Very impressive. When Will turned my car back over to me he smiled and wished me a good day. They have a new loyal customer.

Car repair shops are infamous for being seedy shysters. The fact that Above Car Care has an average of five stars says a lot.
I’ve been there for two jobs now, and both experiences have been excellent. Prices are reasonable, the jobs are done with high quality, the mechanics are upfront about what’s needed, they don’t tack on extra jobs to make more money knowing that you’re captive to their work. Today, a smog check, I was told after several minutes that it should be done in half an hour; it was actually less than 15 minutes. They don’t have much of a waiting room, but they’re within a few blocks of Walgreen’s and Dollar Tree if you need to get some things while you wait.
It’s such a relief that a good car repair shop exists, and right on the outskirts of downtown Concord. The problem is that these Unilocal reviews may result in so much business to Above Car Care that you may not be able to drive in and out in one afternoon with no appointment. Oh well, it’s worth the risk.

I’ve been to ACC multiple times for routine oil changes and diagnostics on my boyfriend and my old vans (2000 Sienna/​1998 Caravan). After hearing about mechanics (from other businesses) stealing car parts and calling it «maintenance,» I was a bit worried about taking my business here. After reading through the reviews on this page, I knew I was being silly. They really care about their customers and I bet their retention rate is through the roof.
This place is great. Their services are reasonably priced, and their estimates are always accurate and comparable to other shops. The icing on the cake for me was when one of the vans needed a ton of work on the break system, one of the guys (tattoos and long hair, sorry I forgot your name!) pulled out a diagram and thoroughly explained exactly what was wrong and what needed to be fixed. He was really kind and didn’t mind having to explain it to us.
If I absolutely HAD to nitpick, the waiting room can get a little hot in the summer. But you’re never in there for long, so it doesn’t even matter!

Took my car in here today for a routine oil change. The lady at the counter took one look at the car and told us they didn’t do oil changes there. That’s strange being the sign in the window clearly said «oil change». When her attention was brought to the sign, her reply was a very unprofessional, «Oh I thought we took that sign down».
Another thing is I noticed on this site someone posted a review about their great experience with their oil change and that was only 3 weeks ago. I think they just didn’t want to be bothered with my car. That’s ok tho, some other business will be glad to accept my money!

I’ve been taking my car here for over a year now and the experience has been excellent. Services are done fast and professionally.
Recently Vinh had noticed a broken gas fumes valve after an oil change and since it was theoretically possible they were at fault, they promptly replaced it for free. Vinh is a real gentleman and the rest of the staff is really nice too.

Just want to share my experience and offer some words of advice. To avoid what my family and I went through, this place should really be more detailed when they work on cars, specifically before they work on it. I don’t know who’s fault it was but I know if they would have done a 360 inspection of the car to write down any major dings or cosmetic issues with our vehicle we would have peace of mind that we weren’t done wrong by this business. Don’t get me wrong they were able to fix the issue with our mechanical issue but when we left there was a bigger issue than we came there with. We then called the owner and he immediately denied it and basically said he didn’t care about all the car’s safety in his lot. His words were «I don’t have time to walk around each vehicle everyday!». Then he proceeded to bring up an issue that he had with someone else that had no relation to what we were talking about and says to me «I’m tired of people like you!». This guy doesn’t even know me but he’s tired of me? Also it felt like he tried to cover up the damages by parking our vehicle with the back facing outwards while all the other cars were backed up with the front facing out. He also told me to check my stroller and car seat to make sure it was ok and now that I think about it, it was probably to distract me from looking at the vehicle. Child safety first because I had my kids with me.
Lesson learned don’t take your car to Above Car Care because when I got there they literally were working on a car with another car above it, raised in the air.

Long-​short story, I was skeptical when the first time I went here to do oil change for my Scion Xb and the mechanic (Will) told me that one of the bolts that hold my front left caliper was stuck (because the previous guy whom did an awful job on my break pads by forcefully tighten the bolt even though not fits) and I need to change the caliper when I have to replace my front break pads. I did my research online and went around to couple mechanics and they identified it as the same problem with higher price quotes, added the worst part that one of those mechanics said I need to rebuild the whole front break system. Hence, I went back to Above Car Care and talked with Vinh (the owner) and he helped me out with the most reasonable price. I’m mostly satisfied and definitely will always come back also will highly recommend Above Car Care to others.
Eddy.