Forever 21

I rarely rant. I did not even shop here (mom and wife did). But entering from the second floor:
–there were no cash registers on the second floor, so all shoppers need to go to the first floor to pay for their merchandise.
–in conjunction, their elevators going up to the second floor is out of order
As a result, here was a huge line on the cash registers at the first floor. These elements conjure for an unpleasant shopping experience, at least form my point of view.

PLEASE READ
I just got out of Forever 21 with a HORRIBLE experience, it may have even happened to one of you. So I go in to the fitting room to try on clothes and realize that I see a phone under the stall. At first I though, «oh no biggy someone is taking a picture of their shoes or something.» Then I realized that it was a MALE in the fitting room next to me. I then get out and tell one of the employees in the fitting room what happened and she says she is going to tell someone. I then go and pay for the stuff I liked and tell me friend that, that is not okay so I grab random things go back into the same fitting room to try and catch the pervert. I then pretend to take off my clothes by rubbing my hands agains my pants to fake the sound. I didn’t see the phone but I saw him leaning against the stall as if listening to when I get undressed. To my surprise there was a whole in the stall that allowed him to see EVERYTHING. I slowly put my eye into the whole and saw him looking at me. He ran out and I chased after him I caught him and told him that what he was doin get «was not okay under any circumstances and to get the fuck out of here. So please Forever 21 employees keep and eye out and if there is a male who wants to try on clothes put him in his own corner with no young women in the stalls next to him. What makes me even more mad is how many ladies went into the same stall I did and didn’t realize they were being watched. So Forever 31 either get new fitting rooms or men their own little section. Please spread the world.

ALL GIRLS READ THIS
never in my life would I have thought this would happen. But today as a friend of mine and I were shopping, my friend decided to try on clothes she was put in fitting room and as she was trying stuff on she noticed a phone, yes this is going exactly where you think it is. As he noticed that she saw the phone he left. My friend told a worker, and nothing was done he kept going into the same fitting room. A little suspicious if I don’t say so myself. He went to go grab another shirt to «try on» then went back into the same fitting room. Out of anger my friend decided that she wanted to go back in and catch the perv so she grabbed random items pretended to take off her clothes and saw his shadow leaning against the wall. Then she noticed that there is a damn hole in the fitting room where this bastard had been peeping through. He ran out of the fitting room and she ran after him. The employees have not done anything about it and this is absolutely ridiculous this could have happened to many girls and you don’t even know about it. Management really needs to take care of this issue ASAP.

Store is a constant mess! Piles of clothes all over the floor, made me slip! Line is backed up to shoes with only two ringers. Never anyone upstairs to ring you up and act like its a chore if you ask them. Needs air, it was so hot in there I had to leave, dripping I sweat. Get your act together guys!

Forever 21 at Sunvalley Shopping Center can be good and it can be bad.
On a bad day, there will be too many people. There will be a mess on the floor and things out at the wrong place. I’ve received some rude customer service here too.
BUT this place has been mostly good to me. I’ve generally had kind and knowledgeable people helping me. I’ve had people find my size when I’m in the dressing room.
Most of the time, I find the right size for anything I feel would look good on me. I shop here a lot even though I try not too!
I love the clearance sale they have. Sometimes it’s just the marked off part. Other times it’s just the clearance buy one get one half off bit. The best days are when they are buy one get one free.
Though I greatly prefer going to the one in San Francisco and the one in the Philippines this is still a store I come regularly to.
Not bad: Forever 21 is still my store to shop at.
⁸⁄₁₀

Have fun losing business. I was trying to buy a substantially priced gift card for my daughter but, although there are loads of guests, I could not find one person to help any of us after a full circle around the top floor and five minutes of pacing around the register.
Bad. Very very bad.

Very messy and the cashiers are rude. A lot of their clothes have either stains on them, have a rip, or have something missing. It feels like they don’t clean up that much since every time I go there, it gets more messy.

This is a pretty decent 21 as far as cleanliness. I bought my daughter a couple things, and it was clean. Compared to the one i was at a couple days earlier, this is a bonus. My complaint is some of the workers. 2 were chatting away and didn’t want to be bothered. Some of the cashiers were snotty to several people checking out.

For the other people who shop at forever 21’s you’ll understand me when I say sometimes you walk into a store and find bags and bags full of things you want, and other times you walk right in and can’t find anything! Sometimes it’s due to the season but I really feel it’s the way people design their stores, and this store is one of those locations that is cursed because I can’t find anything. Plus, the fact that their store is a bit messy doesn’t help either
2 stories which is always a plus (+1 star)
Huge shoe selection, bigger than other stores (+1 star)
And another star for good luck

You guys need to fire the cashier ESTEPHANIE. She was unfriendly, rude and unhelpful. She looked like she hated her job. The store is messy as it is and the workers don’t even try to help…

I went in with my wife and virtually every rack had clothes on the floor, hangers on the floor, smeared make-​up on the floor. Where are the employees? It looked just like the pictures posted here from 6 months ago! I’m surprised that Sun Valley Mall allows this mess.

Store okay, workers suck. The store itself has a decent selection, but not as much as other Forever 21 stores. The clothes are the same style as the other stores. Customer service sucks. The young teen and young adult women working there just have conversations while you are at the counter, and they get so distracted that they dont see how slow they are working and we shouldnt have to wait unnecessarily. The cashier was having the conversation with the manager!!! This isnt a social club it is work. I was going to tell the manager off and I should have. Also, the workers never smile or greet you or ask if you need help or have questions. If you dont care too much about the amount of selections and quality customer service then you should be fine.

I went shopping here yesterday and their cashiers were very slowwww. They don’t have much stylish clothes anymore like they used to. It’s just basic and boring now.

They have the worst costumer service! They definitely have there D-​list employees working on this Monday. I ask two different associates for help and the literally rolled their eyes at me. And there lines are awful! There are at least 10 employees working and only 1 on register with 15 people in line!

Awful experience. So my wife ordered two outfits online, when she received them one was torn and the other was too large. Since they were final sale they were non refundable but my wife called this store to see if there was anything they could do and someone on the phone said they could put the credit on a gift card.
When we arrived there were a handful of girls walking around folding clothes and only two manning the registers, it might have been enough on a Tuesday evening but this was Saturday afternoon and the line was 20 customers long both upstairs and downstairs. After 30 minutes in line it was finally our turn and the girl (let’s call her sharkisha) understood our situation and rung up both outfits but before she processed the return she noticed the receipt said final sale and stated that she could not return them. A manager was walking by and she was really cool about things, she said that normally its not OK but this time they would do it, when she left skarkisha rang up our items again but said one of them wouldn’t scan even tho she had scanned it not 5 minutes ago! The manager came back and pulled a 180′ she said that since it was ordered online that she could not process the ripped outfit but would return the oversized one.
So after a good 10 minutes of them trying to explain that they couldn’t do it and us stating that we talked to someone on the phone and the fact that they literally HAD almost processed it they agreed to return only the oversized outfit and that we would have to take it up with the online department for the torn one. After that the manager rung up our one item and sharkisha pointed out that the return was 5 dollars more than what we paid and that the manager should adjust the price, she said this to her FOUR times, it was as if those 5 dollars were coming from her personal paycheck!
Completely unprofessional, these people need to be accountable for what they agree to do!

This F21 store is mediocre, but I am biased. I’ve lived in slo for the last 6 years where there was one of the biggest F21 stores in California. Nonetheless, you get what you pay for. The prices are a bargain but the quality of the material is below average.
This is a good place to shop back in high school

I’ve been here a few times and when it first opened it was very organized and well maintained. With time it has become like many others where clothes are scattered everywhere.
If you find something online and says there’s a couple in store, the chances of finding that item is slim. Things get moved around on a constant basis so it feels like hitting the jackpot when I find what I want in the size I need. I only shop here on rare occasions when I am looking for a cheaper version of something I’ve seen. This place is decent priced and have a
Large variety of everything.
Only bad thing about this place is finding an actual employee. I can barely tell who is who and you spend a good amount of time going around looking for someone. Also always check out the clearance section because they have great deals! I got a cute dress for a reduced price of 4 bucks! Woohoo! And yes, everything is scattered. It was clearly labeled small and medium aisles but large and other is randomly stuffed in there, just FYI!

Cluttered Nightmare. What’s the point of having a TWO FITTING ROOMS when one is never in use, and the other has tons of rooms that are blocked by racks and racks of clothes. Staff, including management is less than impressive.

I’m really disappointed with this location. Went shopping here today and found a couple things I really liked. Too bad I couldn’t actually purchase them.
I found a green purse, on sale, that was perfect. There was only one so I felt like I won the lottery. When I went I pay for it, however, they told me I couldn’t buy it because it was a company return. Why the heck was it even on the floor then if no one can buy it? Heard the person after have the same issue. Pretty ridiculous if you ask me.
I also was going to buy a cute ring that again was the last one. The incompetent cashier proceeded to lose it in the 2 minutes I was at the register.
The only reason I gave this place two stars instead of one is because they have a plus size section, which not all locations have. That’s the only reason I’ll go back.

Depending on what day you go and who is working at the time this place for customer service will be a hit or miss. Either you will get a «can I help you find anything?» Or you won’t even get looked at. Granted the people that work here think they are best because they work here.
The store itself isn’t the most organized. If you go on slow days the store is clean as a whistle. On busy days it looks like a tornado ran through the place. Things in the wrong places, items on the floor, people everywhere. It’s a mess avoid at all costs if you can! Or shop online!
Customer service can improve on this place and be more organized.