O’Briens Carpet One Floor & Home

I tried out O’Briens Carpet One on the recommendation of a friend. I had just moved in to a new house and the carpets on the 2^nd floor were in desperate need of replacing. I started out at Home Depot but it is hard to get anyone’s attention there most of the time, much less find someone knowledgeable.
I met with a sales person (Tracy) that was very knowledgeable about the different carpets in our price range, the types of stain and pet protection, and the pad options that were available. She showed us a lot of samples and styles and went over the pros and cons of each. We decided on a carpet and the estimators came out a few days later. As soon as the estimator had measured our rooms and stairs, Tracy had us a quote ready.
Once we place our order, Tracy kept us in the loop and the arrival date and what to expect. The installation coordinator, Jeremy, reached out to us and worked with us to find a convenient date that would work well with some remodeling we were doing. He was flexible and really helped us to get things right.
Max and his installation crew showed up right on time, did an excellent job of removing the old carpet and fully cleaning up. He even helped us locate some squeaky places in the floor and fix them. The installation was perfect and the carpet looked beautiful. We chose an upgraded padding to go under the carpet and the carpet feels incredibly soft are comfortable.
I completely recommend O’Briens Carpet One. Especially over the big-​box stores in town.

I am replacing my carpet, and although it originally was purchased from O’Briens, they are not getting my return business, because their man refused to repair a 3′ seam in my carpeting, that had come apart.

To begin with, O’Brien’s sales staff were informative and patient in answering questions. They provided us with all the information needed to make a good choice in carpet. I got the quality I wanted at a fair price. Pedro and Efram (subcontractors) did a good job with the installation. They were quick and efficient, and were happy to explain things when I had questions. Yeah, there was a bit of language difficulty, but we worked through that just fine. I liked the layout with no unnecessary seams.

We were looking for LVT flooring that was bombproof, and I found it here. The Invincible carried exclusively by Carpet One businesses has the best warranty I have found, with Lifetime Residential and 10 yr Commercial. We were concerned because there wasn’t much info about it online, so James, the salesclerk, arranged for us to talk with a customer who had installed it a year earlier. We appreciated that, along with his patience with our questions about transitions and installment options. This can glue down or float, and we chose the float. The installer is a magician-​he was able to lay it directly on the OSB (new build) and save us money on underlayment. It looks like wood, is warm underfoot, and my dishes don’t explode when they hit it. I’m sold on the product and the store. If you want personal service and people willing to spend time on you, go to O’Briens.

Yes, I am now a fan of O’Briens Carpet One and they installed a gorgeous StainMaster texture/​frieze to my specifications that we LOVE.
But… that fifth star cannot be given because they need to work on the communication process between the salesperson, the in-​home measurement and plan agreed upon, the install supervisor (on-​site) and the install manager (off-​site). We had a large job for the upstairs & basement, bought a high-​end (expensive) carpet and purchased more than needed to avoid many seams, so it was nerve-​wracking and time-​consuming for me to get thru this process once the installer arrived.
My suggestion to Carpet One would be to have a professional software-​drawn floor plan provided to the installer, who brings to the job, does a quick walk-​thru with the customer & is signed-​off (as approval) by the customer before beginning the job — so there are no questions or concerns. Questions/​concerns of the installer would be discussed with the install manager and/​or salesperson prior to arriving to the home for installation.
Other than that one issue (which can be major), I highly recommend Carpet One and would use them again.

Lisa was great at trying to help me rectify my flooring issues. Her customer service was exemplary and it was a pleasure to work with her. However, that does not negate the fact that the laminate was poorly installed or of poor quality from the beginning. It took many phone calls and letters and three appointments in my home over a seven month period to convince OBriens to do something for me, it wasn’t like they immediately recognized and accepted a problem and fault. Their 10 year warranty doesn’t mean much. The owner John saw the poorly cut trim and said he told the installer he shouldn’t put cowboy boots on with a tux! Admitting the guy had done a lousy job on the trim but that he felt he had done the rest of the install ok. I doubt it was installed with care if he put my trim on so poorly, and at first he put in a completely different color trim, which I had to have changed to match the floor. I battled hard to get this store to replace my flooring and the customer (me!) was certainly not right for several months. Did they «completely» correct the problem? No; after months of perseverance by me and setting up appointments with them, they finally agreed to let me pick up new material at their warehouse (about $ 400 worth, not a big deal) but I am still responsible for removing their poor product and For paying for the installation of the replacement product, which I am not happy about after I paid once for install and got cracked edges, poorly mitered corners filled in with putty, etc. I also did not get the option of selecting a laminate close to the color I had originally as I was given only about six color options. It has been a long process to get a decent floor in my kitchen and now I have to pay twice for install. The truth is, with good business it should have been a good product from day one and should have been installed correctly the first time. Not a store I would return to or recommend. i could have changed my review and resting if Obriens had agreed much sooner to do something and if they had opted to install the replacement flooring.

Had carpet installed a while back, seam is coming apart. Called them, they try to put it off on some installing company, they won’t respond, won’t take ownership of the problem. Run, don’t walk from this company. This is unacceptable, they do not care once you’ve paid them you are just a pain in their behind. I am a business owner here in town, if one of my subs does a bad job, (which does happen, no one is perfect) we get it handled. Period no b.s. blaming and trying to brush it aside. The true measure of a company is how you handle an issue. Obriens has NO integrity. Do not do business with these people, if an issue arises, it is YOUR problem. They do not care.

I just wanted to post an update and report how happy I was with the installers. They were clean, professional and did an outstanding job. I paid for a very good carpet and the installation really carried it through. I love my new carpet, as does my family, and I would gladly recommend that my family and friends call O’brien’s Carpet if they ever needed their services in the future. This company is a class act.

Obrien’s Carpet One Floor and Home is the only place I send my customers to get carpet. As the Owner of Hydro Clean Carpet Cleaning, I know good carpet and good installation. O’ Briens stands behind their products and installation. Every customer I have referrred has had a great experience. If you need carpet, hardwood, ceramic tile or area rugs. Check out O’Briens Carpet One Floor and Home

We recently had our master bathroom, girl’s bathroom, and kitchen backsplash tiled by O’Briens Carpet One and they did a fantastic job. When we bought our house, it had carpet in the master bathroom since the house was built in the 1990s and that had to go as well as the linoleum on the floor.
Our sales consultant, Lisa Palmer, was great, especially since I have a horrible time picking out one similar tile from the next. She kept our costs down, especially since we wanted to stay within our tight budget and was very, very patient with me. Lisa was able to decipher my vision, understand what I was saying, and put it into a viable plan of action.
The store itself also is child-​friendly due to their small playroom with a little television which kept the kids enthralled; unfortunately, they did not want to leave which proved another problem for me! The salespeople did give my daughters each both a cute rhino and tiger in promotion with their current products’ advertisements.
The tile estimator was quick and professional. He let me know what to expect.
The tile installers were wonderful as well. I think their names were Eddie and Misha, though I am not sure on the spelling or pronunciation, but they were also quick and professional. They showed up on time or even a little early to work and never took long breaks where you wondered what they were doing. They worked very hard to get the tiling job done in two days, one to mortar, one to grout. Eddie was a great help in problem-​solving our kitchen backsplash problem that the granite people left behind when they accidentally left a 4 inch granite backsplash in the kitchen that was not supposed to be there that covered a little less than ½ inch gap between the granite and the wall which left the tile backsplash job problematic. The granite people said that O’Brien’s could take the granite backsplash off and it would be easy, but failed to mention the gap between the granite and the wall. Although I was unable to have the diamond backsplash pattern I had originally wanted due to the gap, Eddie was still able to tile without having a delay or lack of structural integrity due to his creativity. I am impressed with O’Briens’ installers because otherwise I may have had to wait a long time to have my kitchen redone with the granite installers coming back with another slab or granite, another plumbing job… basically, it would have taken a long time to get my kitchen back again, if not for their ingenuity.