Gerber Collision & Glass

Often, we only write reviews when we’re angry and frustrated. Today, I’m trying to break that habit. After working with Cor (e)y (Manager) today, I told him that he was a BLESSING, because he was. He could sense my stress and anxiety about dealing with the car troubles I’m having (even though I’m dealing with the results of an accident that wasn’t my fault). As a result, he was patient with me and understanding and just outright nice and kind. I really needed that, and I wish more people in the world (including me) would embody that spirit of generosity. I also worked with Alan (USAA Insurance Liaison) by phone yesterday and in-​person today. He was really nice and patient also, especially since I had a lot of confusion about the process. I’m thankful for both of them, and I’m really glad they were HIGHLY recommended by USAA.

i just got my mitsubishi back from here and i am honestly beyond satisfied. besides the lame inital waiting period (because they were so busy at the time) once i got my car in the shop, they practically rebuilt 2 of my doors in only a few days. i was told that my door trim piece was no longer in production but they still managed to repair both doors like new. they even emptied my overflowing ashtray, and vacuumed my interior.

I was not sure who I should choose to repair my 2013 Sonata after I scratched/​crunched the side of it when parking. I turned to Unilocal and found that Gerber had a majority of favorable reviews from the shops that USAA approved. I took a leap and chose Gerber.
Earl was our estimator and provided updates during the repairs. He was awesome to work with and showed such enthusiasm and pride in the work they performed. I was given ample information on the damage that existed and what it would take to fix it. The repairs went smoothly and finished earlier than expected.
When I picked up my car, the area that was worked on looked amazing. I could not tell where the repairs took place or where the damage had been.
The only thing that could be improved (which is me just being picky) is the attitude/​tone of the receptionist. She seemed less than thrilled when I interacted with her, but it could be the contrast between Earl and her that made this more evident to me. Again, it may just me being picky and a stickler for communication/​customer service.
Thanks Gerber for a job well done!

This was one of the worst experiences and very unhappy with their business practices. Our insurance company had suggested them and Gerber defiantly had their best interest not mine as the customer. We had taken it for hail damage and when I picked it up the paint on the drivers side still had a small chip. I was informed that was a rock chip and not going to be fixed. Really how can they tell that, the issue was they did not want to do a paint fix on the side. With $ 3000 in hail damage how could a small paint chip be differentiated from rock or hail??? No car wash and they had left it sitting out. One week after we picked it up the door for headlight washer fluid was missing. All they kept saying was «not our fault». The car is a 10 year old Mercedes the door had never been off before and they had removed the bumper and would have removed the washer doors to repair damage. They did order and put one on to the tune of over $ 100. Customer Service was extremely dismissive of any of our concerns. NEVER AGAIN use the insurance companies place or Gerber for any reason.

I took my vehicle to Gerber based mostly on the recommendation from my Insurance company and their long as you own the vehicle guarantee. What a disappointment when my car was done. I picked up my car on April 8^th. The car looked very good, the repairs were done well and the paint job, well that’s another story. I later noticed that the paint did not match. It now looks like a two tone car. The repaired area is a bright white while the rest of the vehicle is more of an off white due to time. I contacted Earl at Gerber and he asked me to bring the vehicle down so they can look at it and will take care of it. I went down on April 15^th. They looked at the car and agreed that it needed to be redone to match. The tech checked with the GM and then went to the computer to schedule the redo. He said the earliest would be June 22^nd. I said really, 2 months. He said that was the earliest. I left and called my Insurance rep who in turn called the contact person between my insurance company and Gerber. I explained the situation and my dissatisfaction with having to wait 2 months for the to do something that should have been done right in the first place and how it passed quality control, not sure. I have this so called Guarantee along with some other literature that Gerber provided about «my satisfaction is always top priority». The contact person with my insurance company called me back the other day and said he spoke with Gerber and the redo date is still June 22^nd and they would let me know if anything sooner comes available and according to Gerber, Earl is my contact person at Gerber. I told him that was unacceptable, he said that was all he could do. I have just left a voicemail message for Earl to call me about this matter. I am concerned that will do any good since I am sure that my insurance contact spoke with someone above Earl.
My insurance paid the bill in full along with my deductible that I paid to Gerber.
At this point, I would not recommend anyone to Gerber Collision. When you put out a statement in your flyer, material, a lot of talk about guarantee and customer service and quality a top priority, you are failing. I will show up on June 22^nd and this time when they are done, I will give it a thorough look in the sunlight at all angles. Help me understand why a customer has to wait to get you to do the job right the first time?
Tim H

They told me that the tech would have to be at my house at 8:30 a.m. on a Saturday to fix two broken windshields. I protested saying this was early for a Saturday morning. They insisted that this was their only time frame for this day. So I got up early and got my two cars ready for the repairs. The tech called me at 9:30 and said he would be there at 10:30. I complianed that that was outside of the window and the tech said that he was never given a window. I called the main number and the agent on the phone said that their policy is to never give a time window! What kind of monkey business is this? I told them not to bother and that I would give my business to someone who would respect my time. Extremely disapointed.

After my last post about Gerber I was contacted by the «higher ups». They were very concerned about my experience and assured me this is NOT how business is usually done! They got my husband a rental car for no cost, paid 100.00 towards the deductible and re-​fixed our truck in a timely fashion! We were updated every day on the progress of the truck, by phone or email! I am thankful this was fixed! We would use Gerber again!

It’s been a long time since my vehicle has needed body work. I really didn’t know who to call. My mechanic has always been very thorough so I was confident that he could provide a good recommendation. Without skipping a beat, he responded with, «Gerber Collision.» Ronnie at Gerber called me prior to my scheduled date to let me know that she had an opening and could get my car in sooner. My service manager, Doug, assessed the damage and explained the entire claim process with me. He worked with the insurance adjuster to be sure that they covered all of the damage. Gerber Collision kept me informed throughout the process. And, when it was finished, my car was professionally detailed and looked outstanding. I couldn’t be happier and will recommend Gerber Collision anytime the opportunity arises.

Well, I was treated very well by the staff there last week. I was there several times, was always greeted, and was always asked if I had been helped. The facility is nice and clean, and they have refreshments for folks who have to wait. I hope I do not ever have another auto accident, but if I do, I would go back to Gerber.
I can not speak to their quality of work as my car was totaled out and the insurance company paid me off.

Bad customer service. Bad tempered receptionist with an over sized squirt bottle of skin moisterizer. Staff do not greet customers, do not smile, not interested in customers needs, no snap in anyone’s step. You can do much much better.