Aspen Auto Clinic

They took 3 weeks to figure out what was wrong with my car. It wouldn’t start the morning after the first snow. Gave me a free rental for 1 week. After 3 weeks they discovered my car had 2 alarm systems. Took one out and charged $ 600. Won’t go back.

3 reviews and 16 filtered… hmmm fishy. Anywho, I had been going here for about 4 years before I realized I was getting ripped off beyond belief. I don’t know much about cars and the people there are really nice so I made the mistake of trusting them. I probably pumped $ 6000 into my 2002 Pontiac over the course of 3 or 4 years and the issues they went to correct are still giving me issues.
The labor costs are outrageous and they don’t help you understand any of the issues with your car. The building is nice and the waiting room is awesome, and that’s what you’re paying for when you go here. Nice things and nice people, terrible and overpriced work.
I also have had to go back in on multiple occasions to get the same thing fixed, which means they DON’T GET THE JOB DONE on the first try. Pain in my ass.
I even have evidence that when I left my car with them for 2 days to check out an issue, they didn’t even look at it. In fact, that is straight up true. I’m done with you all.

Get a 2^nd opinion, or it’ll cost you big bucks!!!
Aspen Auto Clinic wanted $ 2824 for repairs to 3 items on my car. I got the same repairs done elsewhere for $ 1,185:
Aspen claimed I needed new upper and lower hoses, new thermostat, and new radiator. They wanted $ 1259 for that repair. I drove it right over to a radiator shop and got the job done for $ 561. There was *nothing wrong* with my hoses or my thermostat.
They also told me I need new brake pads and front rotors at a cost of $ 314. I stopped at a brake shop and got the work done for $ 90. My brake pads were in good condition, and the rotors just needed to be «machined.»
I also got a bid from Aspen for a new timing belt and water pump. They want $ 1251 for that repair. I got a 2^nd bid from another shop, which was $ 534.
My suggestion: Avoid Aspen Auto Clinic, and spread the word!

Terrible.
They took advantage of me when I was between a rock and a hard place.
My Volkswagon Vanagon showed it’s first, and almost only signs of mechanic necessity, when I reached Colorado and my vehicle quit. My AAA towed me to CO Springs where I ended up at Aspen Auto Clinic. The lounge had beverages and a cheesy, Wallmart waterfountain. Before I could comment, the manager showed up with his slicked back hair and I thought, ‘this could be bad.‘
I had to meet my uncle the next day in Denver, so I stepped up to the plate and gave them a crack, with no time to spare. They could NOT find out the reason for the whiny fuel pump and why it had quit because the symptoms were not as strong. I asked if they could check the FUEL FILTER and just replace the fuel pump (because I had an extra) and I could move on with my trip. The mechanic oblidged and that was that.
Fifteen minutes later Mr Slick Hair came to me and told me he’s waive the ‘$ 50 diagnostic fee’ because I agreed to the work (Thanks buddy, I figured out the solution for you). So a half an hour later the job was done, but I was charged $ 120. For what; a half hour of work and for 50 cent in hardware? Bullshit. I grumbled, paid and went to Denver.
The problem continued to rear it’s ugly head until I decided to research the problem, via internet chats, and find out that a whiny fuel pump is a sign of a clogged fuel filter. Two states later and $ 32 dollars in mechanic fees the van is burning gas almost as well as Mr Slick Hair and Aspen Auto Clinic burned me.

I took my pickup here for brakes on the recommendation of a friend. They are very friendly and attentive. The waiting room is clean and they have free wi-​fi (ask for the code). If you don’t want to stay, they offer a free shuttle to your home/​work and back again.
Service is done quickly and correctly. One thing I really liked is that when I came back to pick up my truck, they said they found a few other items that needed attention. They kept the truck on the lift and the mechanic walked me through each of the issues and gave me an indication on the severity of the problem. They asked if I had any questions and paid close attention (and answered) everything I asked.