BJ’s Restaurant & Brewhouse

Arrived for dinner and get seated in 15 minutes. Server arrives and we notice the utensils are filthy and ask for replacements. He looks at us and is kinda laughing and unapologetic. We order our food and wait. 3 orders come in 20 minutes. One order remaining and my child is waiting. 20 minutes later we call waiter to check what happened to last order. States he would go and check. Comes back 15 minutes later and states it’s coming. Never checks if our drinks need to be refilled or if we need anything else. Last order arrives 15 minutes later after everybody is finished with meal. Server is unapologetic and senses our anger. From start to end the meal took about 3 hours. In the time we were waiting, I go on phone and check Unilocal review for this location. This BJ’s is totally racist. I am asian and based on my experience today and other Unilocalers reviews, minorities do not get good service and our patronage is not welcome at this location. Servers are too busy talking to each other and management just doesn’t care. Based on my experience this is just a upscale Denny’s. Servers just don’t care about their jobs and treat customers like trash. These people shouldn’t be working in the food services industry and should be fired but management doesn’t care. Demographics in the area show more minorites than other races but corporate condones this kind of behavior? I just wish the NAACP and other organizations would protest this chain and close this location. I know after this review, minorities will get even worse treatment because corporate will put them on notice for racist behavior. Forgot to mention we did not tip after meal because we got zero service. Zero service = Zero tip. I believe McDonald’s has better servcie and better trained personnel.

More than just terrible service.
I came here for dinner with a couple of my friends and we arrived at about 7pm. We got seated at about 7:11 and we ordered our food shortly after. Our first server Steve went on break and our next server Kenny took over and introduced himself. We waited for about 20 minutes and our server came and told us that our food would be out soon. However, time continued to pass by and 10 minutes later he came again to tell us our food would be arriving soon. ANOTHER 10 minutes passed by and my friend asked where our food was and he told us he would find out and send the manager over to us. The manager, Taylor, came over and explained that our food was given to another table, that it food was being remade and that it was at the top of their priority. She said it would only take a couple more minutes and then asked us if she could get us anything. However, it seemed kind of useless to order an appetizer when our food would be coming out «soon». She wanted to let us know that this did not usually happen. However, she didn’t really offer a solution or proper closure to the accident. We told her we were fine and we continued to wait for our food. After about 10 more minutes of waiting, Kenny, our server told us that he was sorry, our food would be out right away and that he knows that it sucks for us. Yes. It did suck. We didn’t need to be made aware of that fact. So of course, we wait some more and finally after over an hour of waiting (total), our food comes.
The food was okay. Nothing special. Definitely not worth the amount of time we waited. We didn’t order dessert because the amount of time we might have had to wait for it would be frightening. My friend asked for a box for her food and it was not given to her so she had to ask another waiter.
We asked for our checks and we paid our bills separately. My meal came out to be $ 17.71 and I paid with a $ 20 bill. My change came back as $ 2. My other friends did not get full change for their meals either. By this time, we were so done with this place and the frustrating experience. A simple sorry, it won’t happen again, does not make things any better.

If I could give zero stars, this review would receive zero stars! I booked an event here with 45 guests recently. The contract stated that alcohol war NOT included in the package. At the end of the night why was I given an alcohol bill of $ 300 dollars!!! I had no choice but to pay it at that time as half the guests were already gone. The next day I spoke with the manager Steven who indicated that he would call me back in 2 days so that he could speak with the GM Debbie in order to come up with a solution. I had to call him back and his solution was to blame me for paying the bill! Really??? Such poor customer service. Even the GM was suppose to call me back but nothing! I will NEVER eat here and I will be telling ALL my friends and family to NEVER book an event here again!

DISSATISFIED! Should have checked Unilocal first. Reviews were spot on. Arrived at 11:45 am. Seated very quickly. Server finally got to us at 12:10 appetizers got to us before the fountain drinks. Took 40 minutes to get food with half of it only arriving after I called the manager. Never received my grandson’s rice and manager never came back to see if everything was taken care of. Eventually leaving the restaurant at 2:30! Be warned, make sure you are willing to spend 2hrs and 40mins for lunch and not receive a correct order.

I got to try out Bj’s for our company lunch. We started with the «Best Beginnings Appetizer Combo». This combo included four different appetizers; Spinach and Artichoke Dip, Mozzarella Sticks, Avocado Egg Rolls and Boneless Wings with choice of signature sauce or dry rub. The appetizer was just okay to me. I ordered their new «Roasted Salmon Quinoa Bowl»; Roasted Atlantic salmon with sautéed red onions, mushrooms, fresh asparagus and fire-​roasted red bell peppers served over quinoa and drizzled with soy ginger sauce. It was pretty healthy and yummy!
At the end, we ordered a huge Pizookie as dessert! Warm cookie with cold icecream, what can be better than this?

Crappy humans, bad service, rude to Asians. Seated people with more people than my group. Never coming back. Probably going to starve myself before I come here again. Ever. Do not come here I hope they get out of business. They make a really bad first impression.

Came here with my coworkers for lunch. This place is huge and it was not crowded at all during lunch hours. I can see this place getting crowded during sports game season since they have a lot of beer selection and TV. Just like every other chain restaurant selling American food, there is really nothing to rave about for the food here. Their food portion was also huge. My favorite was their avocado egg rolls because I am personally an avocado lover and they combine two delicious food together, fried item and avocado. It was super crispy and delicious. I also had their pasta item but it was huge and flavor was totally off. Parking is plaza parking.

First of all terrible staff!!!
I work at the fast paced office environment, where every minute matters. My lunch is only 30 min, that’s why I usually pre order my lunch online on Panera Breed’s website. Yesterday I found out that BJs also has this option and decided to check it out. I preordered everything and showed up on the scheduled time.
Even though, Restaurant was empty, I was sitting there for 20 min trying to get the attention of the waiters, finally somebody showed up and asked me to order, I had to repeat what I told the reception, it took another 20 min to wait there. So I had to leave without food since I was late !
When I told the reception that I am leaving she looked at me bitchy. Terrible service !!! Terrible place

Food was great. Service was bad.
Took about 15 minutes to get our beverages. The server barley checked up on my girlfriend and I.
Its a nice place.
More working less talking with each other. They stay talking in a ball by the registers.

Back again…
This time I bought another friend… we had a pitcher of Blonde… and then Fried Calamari… then a medium sweet pig pizza. I was full.
The beer and foods were good.
This is a good place.

Great beers, great happy hour deals, random email promotions… those are only a few of the reasons this place has become my go to place for quick food n drinks.
If you never had their house brews, go for the beer sampler. You’re guaranteed to find a style you’ll like. Foods pretty solid and consistent as well.

Service was slow and horrible our waiter did not give us any utensils or plates even when the appetizers arrived !
He never asked if we are ok or if we needed anything & had to track him down to finally order, they have the right amount of waiters but in my opinion need to be trained more
Food and beer was good but service was NOT

I thought BJ’s is just okay. The food wasn’t bad but it wasn’t SOOO great. We got the Deep Dish BBQ Chicken and Fish & Chips, which was good. I really love the fries. The only complaint is that I wish their food was a little hotter, when our food came out it was just warm. The service was alright. Overall, the food is just okay while the prices are pretty high.

Once a week I take my parents out to lunch and we normally have asian food, but this time I wanted them to try something different.
I decided to take them here…
Our server was wonderful, however, the reason for my single star review is for the boy that brought our food.
When I placed our order I specifically asked for ranch on my salad, and EXTRA ranch ON THE SIDE.
When the kid brought out the two plates, I immediately noticed there was NO ranch on the salad, he seemed as if he was in a hurry so I informed him that there was no ranch on the salad and that I had asked for ranch and ranch on the side. He looks to me and says, «Yea, well I only have two hands» then walks away, I was in disbelief in his response that all I could say was «OH» as he walked away
after just having processed his response, I was pissed because my parents noticed how rude he was, my father blamed his age and told me not to make a big deal out of it, but I just cant!!!
He had to be handled, his age is no excuse for his behavior.
He brought A SINGLE RANCH with his TWO hands, didn’t say a word, set it on the table and left. I wanted to say so badly, «YOU HAVE TWO HANDS BUT BROUGHT OUT ONE RANCH?!» But my parents were present so I had to maintain my good girl behavior.
Shortly, after that, I walked straight up to the receptionist and asked to speak to a manager.
I waited there for a good while, manager was a no show. The girl finally came back out and told me that I could sit back down and the manager will walk over to our table.
twenty minutes finally pass, our food came out, manager finally arrived and listened to what I had to say, she seemed as if she sympathized, but I doubt it. I’ve been a manager in customer service work for years and I know that customer service is critical in a striving business, I understand that a customer’s satisfaction should be the utmost priority, she did not attempt to make us happy, NOT that I was expecting anything for free. But she could have at LEAST asked if she could bring us anything.
ten minutes passed and the kid comes back to the table he tells me that his manager told him that he was being rude to us, he looked at me and I straight up said the same thing I told his manager.
His response: «yeah Im just tired I guess»
Uhh, really? I’m a full time student AND work 12 – 13 hour days the days I don’t have school – so, being tired is NO EXCUSE!
Might I add, he was walking away while I was still talking to him, so I guess he is just a tired incompetent kid.
I will not be back!

Parking: Big private lot, so it’s not hard to park at all. It does tend to get a bit logjammed since it shares the same entrance as the Golden Corral next door.
Place: Usually easy to find bar seating. Dining area is comfortable as well. TVs everywhere to watch whichever games are on that day. Bartenders are also really friendly.
Price: Standard chain restaurant prices ($ 10 – 20, depending on what your order). Happy hour is the way to go with apps and pizza on the cheap. They also knock a buck off beers during HH.
Pfood: Good food. Can’t go wrong with a Great White pizza. I recently had a top sirloin (solid) and it came with a pretty dope Broccoli Cheddar soup and Caesar Salad. Pizzookies are the best here too. Salted Caramel is the way to go. As for beer, Jeremiah Red is a must. I’ll be back again.

BJ’s = cookie cutter restaurant.
I always leave BJ’s feeling cheated. I always forget that it tastes like a TV dinner someone popped into their microwave.
The food is always way too salty no matter how many times I let my waiter or waitress know. I mean, I don’t blame them.
This location gets pretty busy during lunch hour so if you have an hour lunch you’d be pressed on time here. The lunch specials are not bad but not the greatest either.
The best part of BJ’s is probably still the pizookie apart from that I’m left a bit broken hearted.

Great service. Our server was really nice and patient throughout the entire time– especially since my boyfriend was being so indecisive! She was super nice to have offered a sample of the beers that he wanted so he can make a decision. Points for that!
We came here for the late night happy hour, but I think they don’t have as many food options on the happy hour menu here as other BJ’s Restaurants do. There was the late night happy hour from 10pm-​close, but I feel like the happy hour here is a tad bit more expensive than other places.
I’m not sure I’d go here again for the happy hour, but service is good though!

I’ve eaten at this Bj several times and I don’t know why I haven’t written a review for it. I really love the location of this place. It really is surrounded by many restaurants. Its very close to my house which is a plus. They have a really great happy hour! Who wouldn’t love good food at a cheaper price!
I’ve never had a bad experience here. Staff is always friendly and very efficient. Which for me makes the whole dining experience even better!
The deep dish pizzas are always good! I’ve had the Bj favorite and it is so packed with so much flavor! And that crispy crust, yummo!!!
Now on to my absolute favorite, pizookie! What is not to like about a warm cookie and a huge scoop of ice cream on it! Genius! All the flavors are so good! But my ultimate favorite is the white chocolate with macadamia nut! If you seriously haven’t tried a pizookie, your definitely missing out!

I’ve been to several BJs but mostly to the West Covina location. To find out there actually was one now in Hacienda Hts., in my neck of the woods, was interesting and a good suggestion by Mark M. to hook up at.
It was my last night to be back in town and I was looking forward to a relaxing meeting with a fellow Unilocaler I met online. It was real kewl to find out we had very similar interests and that he actually visited my area of business many, many times but we never met.
The place looks amazing with it’s awesome ambiance. Not too noisy. As I we sit the waitress introduces herself and gives us time to order. It’s been awhile and I’m interested to find out what they have in their home brew selection. However, Mark H. orders a drink, forgot the name, and it just sounded interesting. Some sort of tropical, fruity drink. I tell the waitress let me have the same. When it is delivered, it looks like a Tequila Sunrise (no tequila though) and tastes very similar. Just what I needed to relax.
Mark M. and I start talking getting familiar with ourselves enjoying the stories and
discovering other likes. The waitress checks in on us on occasion to see if we need anything else. As we continue into the night, the shift manager introduces herself and starts to check with us for the rest of the night. I see the 1^st waitress but for some reason the shift manager or maybe supervisor checks with our status. We’re milking the 1^st drink. I just didn’t want to drink any more on this trip knowing I’ll be flying the next day, back to reality.
I enjoyed the hospitality and the new friendship made and look forward to his trip to the islands later this year. When I am back here again you can bet your bottoms up I will be visiting this BJs with a bunch of me amigos!

I’ve come here a few times, I just think it’s alright. Happy hour pricing is decent, but I think regular pricing is a bit steep.
Food is decent and my favorite is their avocado rolls and pazookies!
Drinks: Huge selection of beers and drinks but I wouldn’t recommend coming here just to drink because it will add up and be pricey!
The place is huge inside so it’s great for large parties if you want to have a business lunch or bday dinner.
Staff is nice and I really liked our waitress! She was really attentive to us and friendly. Wish I got her name.
Private parking lot to park in.
Overall, it’s not a place I can come to eat/​drink often only due to price. Maybe once a month. and I work and live close by!

Pizookies itself earns BJs a 5 star