Eskridge Lexus of Oklahoma City

Go see Ron if you need to buy a car, he will take really good care of you!!! Great service and an amazing finance department. You guys have a great process, keep up the good work.

This review is for their dealership, not their service section. I sent in a drive test request Tuesday night. Wednesday morning, before 9 A.M., I changed and confirmed that reservation with my «sales rep» to 5:30 p.m. that evening. He had already said the car was available. At 3:55 my rep contacted me to do a final confirmation and said «I will hold the car for you». At 4:55, right before we left to drive there, I get an e-​mail from him saying they’d «sold the car to an employee», who hadn’t paid for it yet but was supposed to be «bringing the money tomorrow». So basically, their promises and «holds» and «confirmations» mean absolutely nothing to them. I had all of my paperwork lined up, and instead was treated as an afterthought when I was 99% sure I was buying that car that night. I was a sure sale. And all they did was waste my time. Not appreciated.

I’ve said this once before and I’ll say it again. Ryan B will always be my service advisor for every Lexus I continue to buy. He makes sure I am more than taken care of. From making sure I have the appropriate sized loner vehicle. To going above and beyond to make sure my vehicle is well taken care of. Communicates with me through every step and took his time in 30 degree weather to replace the key hole cover I ordered to make sure I wouldn’t have an issue with it coming back off. Thanks again Eskridge and Ryan for taking care of myself and my family every time we visit.

Guys are top notch here, service from ray so far has been great on my LS 460.
Also they fixed a small dent in my passage door .
They also put me in a loaner car while mine was being serviced.

Had a great buying experience with Shannon Brown at Eskridge Lexus! Very professional and knowledgeable, and certainly not pushy. He was patient as I test drove the car twice, and the 2^nd time I asked to take it through a car wash to see if the convertible top leaked or was noisy.
Price negotiations were pretty easy since I had done my research. No hard sale tactic or bs. The cherry on top was seeing the big red bow on top when I picked up the car!

Tremendous and smooth buying experience. Had to trade in and get new suv on short notice once mine started having trouble. Figured they could repair it for less than I could, and will be a great buy for someone. Was offered a high bid for my trade in and a fantastic price on the new car. Kristina in service went above and beyond to help and arranged help with Ron York in sales who helped me find the best deal on the lot!

Agreed! The customer service is terrible. They booked my car for a 7:30 service appointment. When I arrived at 7:28, they looked at me through the glass windows, wouldn’t acknowledge me, and would not come open the door. When they opened it, they said, We don’t open until 7:30, you’ll have to wait.

I’ve had at least 2 close friends purchase vehicles from this dealership within the past 6 months or so. Both lauded the service and treatment during and after the sale. The buying experience is not to be compared to other brands, rightfully so, it’s a premium car deserving extraordinary service. Eskridge delivered on all fronts. See Nathan! He listens. I am quite pleased with my purchase and I don’t typically do ratings and reviews. This experience warranted the effort.

I can’t believe I’m reviewing a car dealership lol. My husband and I went to look at cars as we have a growing family (one year old and child on the way). I have to ask him for the gentleman who helped us, but he was sooo nice!
Coming from the east coast, you’re hounded by sales people before you can put your car in park. This gentleman gave us great and more importantly, honest advice about the car we’re interested in. I think he said something about starting up golf courses in the area and doing this job to past time. We also shared stories about our families.
We’ll more than likely go back in a few months to purchase a car from him.

Worst customer service experience I have ever had in my entire life owning ANY VEHICLE. Wes the service manager is a joke. He has no customer service skills, yelled at me, apologized, using an excuse of «having a bad day» as to his reason for getting upset at me. These guys have no idea what they are doing. Took them 3 weeks to diagnose my car and returned my car broken. Refused to fix it so I had to take it to Jackie Cooper who felt SO BAD FOR ME they fixed it for $ 25.
Because of Wes and his inexperienced crew, I WILL NEVER BUY A LEXUS AGAIN afraid that I may have to come back to this dealership (only one in town) if something else happens (god for bid). Hopefully no one will have to experience what I had to experience.

I always dread the hard sell from car salesman. I have taken an approach that explores an honest price for the vehicle and then tell the salesman, the tis my price. I did that last week as I purchased a certified 2011 TX350. They tried to pry me away from the price I thought was fair, but I made it clear up front that i was not going to negotiate on the price. They met me on the deal and Don, my salesman treated me with respect and did not try to twist my arm. the result is i got what I thought was a fair price on my purchase and am driving an absolutely wonderful vehicle.

Eskridge saved us! While road tripping from Wisconsin to Arizona, our car broke down. There were no parts or mechanics in the area to help us in a timely manner, but Eskridge said if we could get both towed to them that they could help us. They held our car and trailer overnight and began work first thing in the morning. Unfortunately they called saying there was an extra part that they were missing and wouldn’t be able to complete the job for 4 days. While we were trying to come up with a backup plan to get us home, they called us back with a solution of taking the part out of one of their own vehicles for us. We were on the road by 2pm that afternoon! Thank you for everything Kerry!

Nicely pushy is a good way to put Eskridge. They love to always be around and talking about some reason why you should buy this car. Besides that it is your typical dealership. The person who helped us, Mark, was nice and patient. We had lots of questions and he answered them well. But I still felt as if he was pushing us to buy the entire time. The kicker is that he called me several times after I told him that we were no longer interested.

I know what you’re thinking… taking your car to the dealership is a rip off. It probably is. Maybe I’m just a sucker for excellent customer service and easy scheduling, but even when it comes time to pay the bill here, I don’t feel like I’m not getting my money’s worth. For those of you who didn’t follow my double negatives there… I mean to say I’m happy to hand over the dough.
I love being able to hop on the internet and schedule my car service needs with ease. If a computer or smartphone isn’t handy, you can call and schedule the service just as easily. The first time I did this I anticipated a long line of cars and exhaust fumes, similar to my previous experiences at Longo Toyota in El Monte, CA. To my surprise, I drove up to find my name up on a screen and a nice looking service man ready to open my door. I was ushered in to speak with my Service Consultant, who offered me a cold beverage and listened to my car complaints. He gave me an estimate, had me sign a few papers and we were out the door heading towards my loaner vehicle (which happened to be the newer version of the car I drive, nice one Lexus, always keep us wanting more). I was in and out in about 20 minutes.
Since I’m a lady who doesn’t know much about cars, this set up is ideal for me. When my car stops working I don’t want it to interrupt my life. I don’t know why my car is not working and I’m not going to pretend to understand what needs to be done to fix it. I love that Eskridge Lexus of Oklahoma City keeps me distracted enough with their bells, whistles, and loaner cars that I don’t have to worry about it. If your service isn’t one that warrants a loaner, the waiting area is also quite nice. There are comfy chairs, magazines aplenty and cold and warm beverages if you’ve a thirst. I’m sure I could pay less money going to a trusted independent auto repair shop, but I’m not sure they could match the level of convenience provided so that having a broken down car isn’t such a hassle. This, to me, is worth the money.