Bob Howard Toyota

The car buying experience wasn’t too bad and trading in my car wasn’t bad either, but they didn’t send my car title to the correct address. The title was returned to sender and I didn’t hear a peep out of them. So over a year later I get pulled over and given a ticket because my tag was expired. These guys didn’t call or email to tell me to come pick up the title, they just left me high and dry. So I went to go pick up my title, they said they couldn’t find it, but would get me a certified copy just come back in two days. So I do and it’s not ready, «come back Monday» they said. So I show up Monday and after getting passed off to the next guy several times a lady comes out and says she couldn’t find the certified copy, but now has found my original title. Now I have so many fines racked up that I can’t pay and get the title of the car in my name. I’m never buying from these guys again.

I have filed official complaints with the Better Business Bureau and the Federal Trade Commission for an awful experience I had with Bob Howard Toyota. I have all the emails, call logs, text messages, etc. which shows they engage in unethical and possibly illegal «bait and switch» activities. As I was closing a deal, they said the car sold. However (even though it was «sold») I could still buy it for ~$ 1,400 more. So, how can a car be «sold» yet still available at a higher price?! They would not sell me the car for our agreed-​upon price, nor would they sell it to me for the advertised price. Later that same night they were still offering the car at the advertised price and trying to get my wife to come in for a test drive to buy it (they did not know it was a family member of someone they had pulled a «bait and switch» on that same day). My understanding of the law is that this is not legal. Do not give this awful car dealership your business. They do not deserve it. Also, please spread the word to others. Use Unilocal to get the word out and warn people away from this dealership.
In response to the dealership’s answer: Three separate people from your business attempted to sell that car to me above our negotiated price. All three people, including the salesman, Sales Manager, and General Manager, all said I could still purchase the car, but for $ 1,400 more than our negotiated price. It was also clear that the advertised price was unavailable to me. So, in fact, the car was not sold. You were not honoring your word, which seems to happen very frequently from what I am able to read on Unilocal reviews. Also, subsequent to that event, my wife was very specific in asking whether or not the car was still for sale later that night and she was assured it was. Furthermore, a sales quote with an advertised price below which you were saying I could still purchase the car was sent to her in an email with follow-​up emails asking whether or not she would come test drive the car.
Your business engages in very unethical and illegal business practices. From what I read on many, many of your reviews, I am no exception as a very unhappy potential customer.
The facts absolutely do NOT support your allegations, nor can you dispute the facts for which I have correspondence to corroborate. What do you have to offer instead? An apology for a «misunderstanding». I guess it is up to potential customers to believe whether all of the awful reviews are a series of «misunderstandings», or if they clearly demonstrate a pattern of very poor, and possibly illegal, business practices.

The worst service department, the guy didn’t even bother to check on my warranty if it cover what was wrong with my car and he told me that because I purchased the warranty in california it may be different here in oklahoma and he told me to call the 800 number to check and I did called that number and since I have less than 36 000 Miles on my car then it is covered under the manufacture warranty and that’s simply could be told to me by the guy who didn’t even bother to ask what is my car miles

Came in for 35,000 mile service to our vehicle since it is supposed to have a service warranty up to 45,000 miles. Was a little surprised when we were told that the warranty did not include a 35,000 service, just 40 and 45. They offered to perform the service, but we’re going to have to charge us and do not offer a military discount as does all the other Toyota dealerships we’ve gone to. We declined their service, but they did reset our maintenance light for free, but we had to turn around to get them to do it because they forgot to do it before they returned it to us. They did also offer an exterior car wash for free which they stated they do for all customers.
Overall all the staff were very friendly, helpful, and answered our questions. We will be coming back for service on our vehicles.

Great experience with the service department. Donn Bennett, Service Consultant was very professional and extremely kind.
Took the Rav4 in for an oil change as the pesky maintenance required light came on. I booked an appointment on line (highly recommend this). They email you a confirmation upon booking and the day before the appointment.
I showed up and the drop off area was clean and bright. I was welcomed and whisked into the service area where they looked up my car’s previous service and confirmed my information. I decided to stay while the oil was changed and was delighted to see places to set up my laptop and get some work done.
They have a nice coffee area with a machine that offers a variety of coffee and hot coco drinks. There is plenty of bottled water and seating. Moreover, I was not hounded to trade in or look at a new car. I was asked once, declined and that was it. Thank you!
I was called during the wait and told that it was time to change an air filter, which I could wait or deal with now. From start to finish, they completed the service in 45 minutes.
Great experience, friendly staff, clean and bright location, fast service.

Brought my Corolla into the service center to get an O2 sensor changed. Waited in the (admittedly nice) lounge area for two hours to get handed a $ 3000 estimate! Waited another half hour for the «concierge» (aka upsell guy) to come back, and finally asked to just have my car pulled around so I could take it somewhere else. Waited ANOTHER half hour to get my key back.
Bob Howard Toyota was a complete waste of time on a very rare day off. Go somewhere smaller and more sincere.

The worst service department ever. They have no idea what’s the difference between a 5k service and a 60k service. For $ 150 they were going to just rotate the tire and change the oil, and call that a 60k service… yes I know I could do myself but why, while they did that I could be in bed asleep since i was up all night at work. DON’T EVER GO THERE.

We made an appointment to see a new Camry. We arrived 5 minutes before the time, and were told that the salesman had left 12 minutes earlier. They found a second sales person who immediately told us that we wouldn’t be satisfied with THAT new car and would want to see another one. I told him that we were told that the car was going to be positioned for us to look at it. He didn’t seem to know where it was. I told him that I wouldn’t play is game, and we walked away. We were never contacted again. Guess they don’t like customers.

I actually bought both my Toyotas from Hudiburg but gladly bring them to Bob Howard Toyota for service. They greet me immediately every time and are honest about what they’re going to do and how long a wait it may be.
I come to Bob Howard Toyota not only because of the service but they have the best service coupons of any of the local dealerships. Plus, being a woman I like the fact that there are knowledgeable women on the service drive who don’t try to pull a line of BS on me.
Also, they take the time to explain any recommended service and have a complete printout explaining everything in detail — even if in «layman’s» terms. No hard sell and that’s important.
I highly recommend bringing your Toyota to this dealership for service. They even replaced a burned out brake light bulb for me for free… I just came in and they were eager to help.

I made an appointment two days in advance to have my oil changed. Nothing challenging, just an oil changed. I dropped my car off at 10:50 a.m. for my 11:00 appointment; at 2:30 p.m. I finally found someone to get an update. I was told my car still hadn’t been taken back and it would be another couple hours. At this point I called a friend to come get me. I got a call at just about 5:00 p.m. that my car was finally ready. I am dumbfounded as to how this happened and will never be returning to say the least.

I keep overplaying my hand when I’m at Bob Howard Toyota (BHT). For the second year in a row, I went to BHT with the intention of buying from BHT, pushed beyond the point of no return (or past their supposed point of no return) by saying something that hinted at my true price point, and found myself having to walk away because they saw through what I was trying to do. And just like last year, I ended up walking into another dealer saying, «Well BHT offered this. Beat it and I’ll buy right now.» The knowledge gained from haggling at BHT for four hours was worth it, even if I had to ultimately chalk it up as a loss.
Customer service was pretty good. The salesman was personable. My brother found him to be a little condescending at times, so whether his interactions were genuine or not is up for debate. Regardless, the salesman and the others we interacted with seemed like good people. The salesman made it a point to throw in a jab that BH offered bottled water and good coffee unlike a certain competitor (that he knew we were considering). I thought he was joking, but it was the truth. BHT offers bottled water and decent coffee. But I’d rather have crap coffee if it meant I could have the car I wanted at the price I liked.
I can’t prove it, but I believe that car dealers everywhere purposely have ugly exterior/​interior color combinations to force you to pay extra for something that won’t cause you to vomit a little in your mouth. A green exterior with a bright orange interior. Why? Why is that even a color combination? All it did was make me want pumpkin pie.
I’ve had pleasant experiences at BHT (only to have it miss the mark ever so slightly) that I’m really hoping to come to a mutual understanding one of these days. Maybe. Or I keep playing this game with BHT that I enjoy so much.
So I suppose it’s time to modify the poem from earlier ever so slightly… A Cinquain:
New car
Bob’s Toyotas
Offered a good deal, but
Norton offered a better one
Sorry
Not sorry.

We have bought there twice in the last year, and they really need to get a new finance guy, Riecko (he finished up all the paperwork, once u have bought the vehicle) is the most rude, and arrogant acting man I have ever worked with! Sadly this is the last impression you walk away with from Bob Howard, since Reicko is the last person you deal with. Once he finds out you are not purchasing an exteneded warranty, it never fails, he wont talk and acts like a toddler throwing a fit. Slamming papers, etc.

I had my 2012 Camry serviced here several times. Great service, it can take about an hour to get an oil change completed, but I didn’t think the time was out of the ordinary based on my experiences with other places. Everyone is very professional and friendly. They do not try and sell you unnecessary services like so many other places. They have several comfortable waiting areas with free water and cookies/​donuts. They also will wash your car when the service is complete. I recently traded in my Camry for a different car brand due to an expanding family and I’m a little sad I won’t be able to use this location again.

Great service. Great people.