Bob Moore Land Rover

The most unprofitional managers. I walked in as a normal customer to check out the specific vehicle that i all ways want and to surprise my wife with it. Unfortunately my look and my name was not the right customer for the dealer to sell the vehicle! They where playing games with me and supposed to call me back when the vehicle be ready from the service to be available to sell, but they never did! I called several times to see whats the hold and one of their sales manager said that he needs to do more investigation on me before making decision to sell you a vehicle! I asked what kind of investigation you need to do on me and of course no answer to it. I asked for the General Manage get a chance to meet but he said sorry we can’t sell you a car. I ask for Mark Moore and left a message to him and his office and no one called me back yet.

Pulled into the dealership at 5:30PM and was greeted by Dylan, my sales rep. Dylan was very knowledgeable, helpful, and genuinely cared about getting me the car I wanted. He showed me what was available at the dealership, and we went for a test drive. Dylan also assured me, that if the Range Rover I wanted wasn’t on their lot, he would locate one and get it in ASAP.
The color and options for the Range Rover I wanted happened to be on the showroom floor. So, Dylan took my Porsche to get a trade in offer, and came back with a higher offer than I received at two other dealerships. Dylan took me over to Tim in financing and quickly knocked out the paperwork.
I was on my way home in my new Range Rover Sport before 8PM!!!

Great Service! Kind and easy to deal with … they had my loaner ready to go when I got there!

My husband and I were buying our first car together and I was very excited. We shopped all day and I found one I really liked here. So we told our salesman that we wanted to buy it after a test drive. We negotiated and signed paperwork and listened to their financing speech. I continuously asked if that was all that was needed for us to buy the car and was reassured so. We were unable to bring the car home with us as we had met there and didn’t have anyone to drive it. I repeatedly told them I would be back the next business day to pick it up. We thanked them and left.
I called the next business day to let them know I was on my way to pick it up (since it was an hour drive for me up there). The same car salesman said that was fine so I headed there. Once I arrived, he grabbed his manager to inform us that at that moment they were in the process of selling it to someone else. Apparently it wasn’t «official» unless we drove the car off the lot and drove it back onto the lot. Both men telling me this never told me that when we were signing all the paperwork to buy it (or whatever that was) or even when I called him. According to them, that’s «state law» but they neglected to tell us about this little law the first time.

Great service department! They took a great care of my Rover! Fast and friendly staff!