This business is beyond Bernina’s expectations. Speaking from first hand experience. If you need or want a quality sewing machine this is the place to go. They are and always have been committed to customer service. John will treat you like a human being and not a dollar sign. If you haven’t visited this store you need to. Alot has been lost over the years in customer service, but this business has made their name and brand on service to everyone. Their technical department is top notch and everyone that works here is committed to the highest quality performance. I reccommend this business with a 10 out of 10 and a 2 thumbs up.