Harry’s Tv Video & Appliances

For decades I have relied on this great store in our community. Pat and Sandy are wonderful employees who always help me decide from their many choices to find the right appliance just for me. I have purchased refrigerators, ovens, washers, dryers, televisions, dishwashers, and disposals over several decades. They offer great delivery and installation service, as well.
They not only offer great sales, but they also offer excellent service after the sales.
In addition, they keep excellent records of my purchases for decades.
I trust their quality and price so much,
I wouldn’t think of buying appliances any where else.

I bought a range, a microwave, and a refrigerator from Harry’s. They have great prices and friendly staff that actually know about the products they sell. Try asking someone at Home Depot, Lowes, Hahns, or the Geek squad a question and watch the blank expression. Joe took the time to find out what we wanted and ordered the appliances rather than try to talk us into what was in inventory. The appliances arrived in a very reasonable length of time and were delivered the same day they arrived. The guys that delivered and installed them took time to get them perfectly level, ensured they were working properly, and showed us how everything worked before they left. They left no mess and didn’t scratch a thing. You can’t get service like that from a big box store. Harry’s couldn’t have done a single thing better.

Do not buy from here
This review is for TVs at Harry’s
PRICE
Their prices are not competitive with other online & box stores. Yes it’s great to support local stores but they are SIGNIFICANTLY more expensive (10−30% at least for televisions)
They don’t put their prices online for a reason & they don’t have a very good model selection — they tend to have average models that aren’t a good value for their class … & then charge much higher prices for those models
RETURN POLICY
If you don’t like what you bought you can’t take it back — unlike the other obvious go-​to electronic stores Harry’s has no return or exchange
INSTALLATION
My mom paid extra for delivery & install & they did a sub-​par TV job on a simple DVD player & antenna job
— they left her cords completely tangled
— they took away the new TV box without asking
— they took away a small accessory that was attached to her TV
EXCHANGE
She’d never had a flat screen before & I wish when the sales guy talked to her that he would have at least mentioned she might want to go bigger than her 25″ CRT. But none of this happened & when she got it she decided she wished she’d gotten a bigger screen
BAD EXPERIENCE I WAS WILLING TO LIVE WITH
— I was willing to accept that the next size up was 10% more expensive than in other stores
— I was willing to live with the original TV being 30% more expensive than in other stores
— I was willing to forego delivery & drive to the store to exchange TVs
BAD EXPERIENCE THAT WAS OVER THE TOP
— Mark the sales guy told me she’d had the TV for over 14 days when a simple glance at the calendar showed 10 days
— Mark the sales guy complained about us not having the box when it was their installation guy who took it away without asking
— Mark the sales guy hung up on me mid-​sentence then would not talk to me when I called back
— Joe the store manager told me he priced the TV about $ 20 more than he bought it for — I don’t believe that he bought it this high WHOLESALE when I found it RETAIL $ 70 – 80 cheaper
OUTCOME
Lesson learned — no Harry’s

Harry’s may be great until you buy a lemon from them and they won’t take it back or exchange it for another unit. $ 700 down the drain and in the trash because they will not work with us. Having to explore other legal avenues now to recoup the loss.

Harry’s is terrific. I redid my kitchen this summer and needed all new appliances. Starting in March I began to visit all the big box stores plus Metro Appliances, Hahn, Ferguson… you name it, I checked them all out, several times. At some of the other stores, I felt I had researched the options and knew the products better than the staff. Plus at some of the other places, I’d go back and the staff would have turned over. A new day. A new sales person.
Not at Harry’s. Harry’s patiently put up my with my re-​visiting the store to re-​think my options. Their prices were competitive — in fact better than some of the other places I checked out. And the service has been terrific. Not only were they prompt about the installation process, when I needed a service call in December to check on the dishwasher, the service person was there quickly, fixed the problem fast and told me not to hesitate to call about the smallest most minor concern. That is what they were there for. So… with competitive prices, great selection and terrific service, why would you go anyplace else?

Sometimes we think the art of giving great service is dead, then someone comes along to reaffirm that it isn’t dead and Harry’s is the place. The back story is we have a 52 year old built in refrigerator that hasn’t had parts made for it in over 30 years. It finally died and we were left with melting food and quick decisions to be made. After getting halfhearted service or no good answers we remembered someone once told us about Harry’s. We called them and knew immediately we were with the right people. They came out to measure the space, made recommendations about a new one and some carpentry work that was needed, and after we picked out what we wanted they said fine, can we come tomorrow to take out the old one and give you a loaner until work is done? Understand we didn’t ask for a loaner, they offered it because they knew that it was the right thing to do. Next week we will have a new fridge, work being done on a small remodel by people they recommended, and in the meantime, we have food to stay fresh with the loaner. Do you think that Harry’s will be my first recommendation in the future? Absolutely, and if you have appliance needs, a new TV, and you value a business that believes in going the extra mile and then adding 3 more miles to it, then in Oklahoma City this is your first choice.

I remember when Harry’s was a small shop with Harry and a couple of guys. They are almost in the same spot, but taken over nearly the entire building. Harry has always done us right, from ordering a part to our oven to delivering and setting up large TV’s. They have great products, great deals, and great service. What more do you want?