Goodyear Auto Service Centers

Horrible place with horrible service. I used to take both my cars to this place regularly for service, but never again. The last time I went was to get tires for my CR-​V. I dropped my car off around 11:30am on a Saturday. I got a call around noon asking where to find the key for the locking lug nuts on my tires. I told them where it would be. I assumed everything worked out. When I didn’t hear back from them for 4 hours, I called in around 3:30pm to check in on the vehicle. The girl replied, «Umm… yeah. We still couldn’t find the key. It’s still sitting here in the garage if you wanna come in and look for it.»
So, I went there and searched for the key, but could not find it. At this point, it was too late in the day to bring it to the dealer to get the locking lug nuts taken off, so I told her I was gonna have to bring it back on Monday since the dealer’s not open again until then. She said that’s fine and that I just needed to step outside the door since they guys were just gonna back the car out of the garage. I stepped out to find two workers standing next to my car horsing around and dropping a lot of swear words. Now, I am not offended by swearing in the least, but that is just unprofessional in front of a customer and they DID recognize me standing there waiting for my car.
I stood there a few minutes staring at them horsing around and waiting for one of them to get the car. Eventually, I took matters into my own hands and walked to my car to find the door unlocked and the keys still in the ignition. So, I got in and started it. The guys started freaking out and scrambling over to my car, but I just backed out and took off. I did get the locking lug nuts taken off my car but, needless to say, I most certainly did not take my car back there for the tires.
I had a similar experience the week before when getting tires for my other car. I got a call 15 minutes before closing «reminding» me to get my car when they never told me it was ready in the first place. Definitely do not go to this location. I highly recommend the Firestone on Sam Rittenberg if you need service done on your vehicle as they were very professional, helpful, and friendly, unlike this Goodyear location.

Stopped in for a quick oil service and was very pleased, nice people, clean waiting room and out in 30 mintues

I usually visit a Goodyear up in Columbus, so when our car broke down in Charleston and my boyfriends mom recommended this place, we went on a whim with an overheating engine. It was 9am when we arrived and got in immediately. The man working the desk was nice, but not overly friendly. I definitely wouldn’t give him 5 stars for personality. After walking around for about an hour and trying to find a place for coffee [we went to Sonic!?! another story] we wandered back [again we had no car and had no idea where we were] to see if the cars verdict was in. He had told us it’d be 45 minutes… but it took an hour and a half. I ended up reading endless magazines in their lobby. And then, the news. The worst ever. We needed a new radiator. And it would take over 24 hours for the job to be completed. Insane. They gave us a 24 hour window just for the part to arrive, and 5 more hours for them to complete the job. I thought that was insane. The part was literally 8 minutes away at a Lexus dealer. I could have taken a cab there and picked it up [and i asked, they wouldn’t allow it.] So we had to wait a full 24 hours, pay for a hotel and cabs to said hotel, pay for an extra night of food, and call off work for another day just because they couldn’t expedite the shipping. I even said I’d pay more. I was really upset that in this modern world a part can’t arrive more quickly than that. My goodyear receives parts in a few hours; I know because I’ve had them ordered before. But whatever.
So we taxied to a hotel and the next morning called bright and early to see if the part had come in. It hadn’t. But we were assured that when it did come they would call immediately. Hours and hours go by, and we call. They had the part. Didn’t say when they got it, nothing, just said they had it. Listen, don’t tell me you’ll call then don’t. I’d rather you just say nothing than have me sitting by a phone that doesn’t ring.
They fixed the car in the time they had said, no sooner though. The bill was huge [but that’s standard when it comes to radiators.] I am comforted knowing that Goodyear is a reliable source, so I know the fix is proper, which is honestly what is most important… but that time thing killed my entire vacation and made me so homesick. I’m giving this place 2 stars just because my experience was so lousy… I’m sure others have had better.