Fred Anderson Toyota of Charleston

The holidays are a stressful time for everyone, but over the holidays, my 2001 Honda Accord’s transmission went out, and I found out that it would cost more than the car was worth to replace. I dragged my dad and husband to 3 different car lots, where I test drove a total of 4 cars.
Fred Anderson Toyota was the last lot we visited, specifically to look at a 2013 Mazda 3 Hatchback that we saw in the parking lot and online. Turns out, we didn’t need to visit any more lots because I found a car I loved!
As soon as we walked onto the lot, our salesman Tony started helping us. Before I test drove the Mazda 3, he adjusted the seats, explained how everything worked, and showed me the features of the car.
Tony was a great salesman. He was not pushy and did not try to steer me toward a more expensive car that was out of my budget, or toward financing a newer car (I experienced a salesman at another dealership who tried to do this). Tony really knows cars, and I felt comfortable talking to him. I also like to sleep on my big purchases, and Tony respected this as I left the lot that Saturday. He also gave me his card and cell number in case I had questions.
The next day, I went back to make my purchase, which went smoothly. I called Tony and 30 minutes later, he was there to make the sale. The dealership gave me a fair value for my trade, and not long after, I hit the road in my new-​to-​me car.
Two days later, I discovered that the mats in my car were missing (They weren’t underneath the paper «new car» mats, so I guess the workers who cleaned it before the sale didn’t replace them). I called Tony to let him know. He quickly found the mats and called me back about an hour later to let me know they were at the front desk. I went by the dealership the next day, and Tony saw me pull up in my Mazda 3. He grabbed the mats from the desk and even installed them in the car for me.
As a female, I’d never walk onto a car lot alone for fear of a sleezy car salesman taking advantage of me, but I never once got that impression at Fred Anderson Toyota. I would recommend the Fred Anderson staff, especially Tony, to anyone in the market for a new or new-​to-​them car.

I purchased a 2016 Toyota Tundra from Fred Anderson Toyota in the fall of 2015. The sales experience was fine. Recently I took my truck in for the first service at 5000 miles and was sent away and told that I needed an appointment. Unhappy but understanding I made a appointment. I arrived to my appointment early and it took almost 15 minutes to get me checked in. After waiting an hour past my appointment time my truck had still not moved. I asked my service representative why a simple 5000 mile service for which I had to make an appointment took so long and she did not have an acceptable answer. I brought this to the attention of the manager and he was able to get my truck in for the service and stated that this was a recurring problem. He stated that he understood why it would be hard for me to give them an excellent rating and asked me to give them a pass on the survey I received in my email and give them a chance to make it up to me next time. This seemed to me like he asked me to lie but I gave them an honest and fair survey response.

My check tires light came on in my Toyota 4Runner, so I brought it to this Toyota dealership to have my tires cheeked. I have green caps on my tire valves which means they are filled with nitrogen. When I asked the service person Muhammad to check my tires he gives me this long lecture about how I can just put regular air in the tires. I told him that I know I can put plain air into my tires, but why should I if I’m near a Toyota dealership that has nitrogen? I’m am a woman who have decent knowledge about cars. My advice to him is to not treat women who come into the dealership like they are ignorant. I felt very insulted by the whole transaction.

We tried to get a key made today. We waited 20 minutes while 6 people stood around doing nothing not helping
Terrible customer service
Disrespectful

Bought a used 4Runner and was pretty pleased with the experience. Once i decided to purchase, everyone involved couldn’t have been more helpful. The financial manager, Alicia, stopped me before I walked out because another bank had come through with a better rate that saved me several hundred a month. Steve stayed late and guided me through all the fun parts of the new ride (syncing blue tooth and where everything was on car). Even Shane (sales) couldn’t have been more helpful with front end and getting me a better price.
Overall great experience.

Took my 2008 Tundra to get the alternator changed and they wanted close to $ 1500. I’ve gone through 2 alternators on this truck with absolutely no help from Toyota. Called Toyota both times when I was broken down on the side of the road and absolutely no help just a robotic response of they «understand my frustration» and «moving forward» even though the vehicle won’t move forward. Toyotas are not reliable like they use to be and Toyota will not do a recall on the Tundra alternator even though many people have the same problem with the alternator system not working. It’s a bad design and Toyota refuses to fix it. Also, when I brought my truck to Fred Anderson the repair department told me my water pump seal was broken and needed to be fixed and would cost around $ 1k but I took it to two trustworthy mechanics who said that it was not leaking. This is my second Toyota but it will probably be the last. You pay top dollar for reliability and then the vehicle is not dependable and you get very poor customer service.

While me and my family were on vacation we had a small problem with our SUV. We went to Fred Anderson for repairs. Their service was phenomenal and the staff were extremely friendly. They were able to get us back on the road in a prompt manner so that we were able to enjoy our vacation. Special thanks to Leroy and the whole team! You have my future business.

I do not understand how they can force you to buy their «family plan» it might be useful if you live nearby but I don’t. It should have been a choice!
I love my car, but not the lousy deal! Wish I could do a «do-​over» and probably won’t go back.

Appalled by the service team’s negligence in leaving a plastic soda bottle wedged between our engine to melt after our 10k service check on the 2015 Tacoma purchased from your dealership. There is now oil spilling into the pan and out of our tank. We’re doubly inconvenienced in taking time out of our work to return to the dealer which is completely out of the way. And yet no response to the two voicemails we left for the GM. We are not unreasonable, but do expect an explanation as to how this possibly happened, how you will set it right and how our faith in your business can be restored. Might have expected this kind of irresponsible oversight from a quick lube stop, but you all are *professionals* who laud the five-​star ratings and trained customer team. That’s why we take our car to the dealer. We do our best to take care of our car that you sold us — and we expect the same from you. How was this missed in the litany of maintenance checkpoints? And now, how can you assure us there is no longterm damage as a result? That faith in your good business has now also been damaged. Unbelievable. Unprofessional. Unacceptable. I’m happy to change this rating based on your response, but you’ll have to do better than offering nothing at all.

Health Warning: Avoid at all costs if you have hypertension. I leased my current vehicle from here and I can tell you they are on point with their high pressure sales tactics. They lie to you and do sneaky things like take your keys or remove the plates from your trade so you can’t/don’t leave. And as others have mentioned, they force their $ 800 family plan on every deal. Even if you’re leasing the vehicle and have no need for a lifetime warranty (with a page and a half of fine print attached to it). Seeing their GM say they don’t force this when they do (to myself and other reviewers) goes to show just how far you can trust their word.

Jack Calhoun work very hard for us. We ordered a very specific 4Runner for us and got it in quickly. He also got us a great deal. We recommend Fred Anderson Toyota to anyone. Ask for Jack. He treats his customers like friends.

Great sales and business office staff. Willing to go the extra mile to gain my trust and confidence. The dealership is spotless and everyone was smiling and professional. All in all, a wonderful atmosphere.

Hi I am new to the Charleston Area this year and this was my first car buying experience down here. Before going in I already had appointments at several dealerships to check out cars. First off these guys have a great looking, clean and hospitable show room. Just a great looking place. I had spoken to another person on the phone originally but when I arrived I was paired with Kristen. She was amazing. I couldn’t have asked for a better person to help me. She walked me through the whole process and really made everything incredibly easy during my visit. We test drove some cars and honestly I really did fall in Love with one of the Sentras. The only reason I didn’t buy from her was only because another deal way too good to be true fell in my lap and I sincerely doubt anyone else could get otherwise this is the place I would buy a car from every time. So if you are in need of a used or new car in Charleston go see them at Fred Anderson Toyota and Ask for Kristen. You will be happy you did. She will not let you down

The best service experience I have ever had with a car company. Leroy Jone is spot on to answer questions and deliver solutions and create a winning experience

I have a 2010 Highlander. I went to this dealer for brakes, tires and oil changes over the past 6 months. I came in with a noise in the rear of the car. What I was told was they had to do $ 175 flush to make sure it was not the rear differential. They told me $ 5,000 to repair the rear differential. I never towed and had no accidents but they refused to check the bearings first. I took the car to a certified Toyota mechanic. They came back with it was a rear bearing. Repair cost $ 880. I have bought 4 Toyotas in the past 9 years. I have never have had service this poor. I will never go to this dealer again and will not recommend them.

First I want to be very clear that the rating I gave is for the service department policies. When I bought my 4Runner earlier this year it was the BEST purchase experience I have ever had. I took delivery of my vehicle within 2 hours of arriving at the dealership and had a top notch team get me through the process. My rating has to do with the service «policy» or practices. When I purchased my vehicle I was told that with the Family Plan and the extended bumper to bumper, I would virtually not ever have to pay for service. Well for the first 30,000 miles that was true. (I drive 50K miles a year). The first ouch was when they hit me for the 30K mile service that had extensive checks and services that were «required» and cost me just under $ 600 out of pocket! I was a little miffed but they explained that the major recommended services were not covered. so now a month later I come in for an oil change (remember I get free ones?) and I go to check out… and Im told there is a $ 30 balance that the family plan does not cover! I questioned it and of course they had an explanation that there are other items that are to be performed and that I should expect to pay that amount or even more each time. I am very disappointed that my services are not truly free. This was never explained during the process but I guess it is some fine prints somewhere. Every person I have spoken to at the dealership including the service advisors have been nice, but they are quoting company lines. Its pretty clear that by adding «shop supplies» and other miscellaneous charges, they have figured out how to cover their costs on the so called free service. I have called other Toyota dealers and their 30K service is less than $ 200, not $ 600! I may as well go to another establishment if I am going to pay out of pocket the same amount at the dealership for oil changes. Just make sure you know what you are getting into.

I first met Tonya Walker in May, she was extremely friendly and eager to listen to my needs. I did everything over the phone because of employment in another state. Tonya and Bill were always available to answer questions and update me on the progress of the sale. The assisted in easing the fears of a first time car buyer. Delivery of the vehicle was seamless and quick. Only thing I would change, as a first time car buyer, I would have like every tiny detail explained without having to ask.
I LOVE MY NEW CAR!

I was treated professionally, with respect. I knew what I wanted and the sales person listened carefully, then responded with recommendations, but did not «force» the recommendations.
Then, during closing, I was also advised and allowed to make the decision that was appropriate for me.
This was a very good car buying experience!

I have never had a bad experience at this location. The service department is always transparent on what I need and when I need it — I appreciate that. The staff is always friendly and the facility is clean and welcoming.

Don’t waste your time with this place. Their service center repeatedly recommended an unnecessary service that isn’t listed as recommended service in the manual. A little research shows that this service is completely unnecessary for my vehicle. Their techs are also too lazy to actually perform the checks they are supposed to perform. I go in one time and they tell me I need to replace my tires in a few months. I go in the next time and their service sheet says my tires are in good condition.
Their sales team is even worse. They advertise one price on their website, and then won’t honor it. They try to get you by adding in extras fees that their ads say were already included in the sale price, and then tell you that you have to buy all of these extras (over $ 1k worth) in order to get the sale. That’s deceptive advertising in my opinion.
Do yourself a favor and hit the other Toyota dealership in town, or drive to a nearby city and try your luck there. This dealership is a joke.