Maaco Collision Repair & Auto Painting

Very good paint job! I got the Base Coat + Performance Clear Coat for $ 999, plus some minor body restoration. Sam Rittenberg location with Fred & Nia — they were very helpful and friendly and did a great job, delivered by the agreed date.
I’ve got before and after pics if I could post them :)

Awesome! ! Fast and Friendly! Very reasonable price! Was given time frame of 3−4days but got it back in 2! Color matched perfectly!

I rarely ever go out of my way to write a bad review, however, I felt compelled to do so because of the utter lack of quality of work that I had done to my company car here. if I could give them less than one star I would definitely do that.
There was overspray all over my windshield, which they would have seen when the moved the car to the back lot, the paint was inconsistent, had scratches where they obviously used bondo to repair the dents, and it lacked the metallic overspray that was the factory finish. I brought this up to the office and they sent a worker out who wanted to argue with me about the work.
I warn anyone who wants to have anything done to your vehicle to absolutely avoid this place like the plague!

This is a truly lame business. The owner is less than honest. 6 days ago today he promised the paint on my mirrors would be done. Two days later they were badly scuffed, we brought them back. He told us they would be done Friday. Nope… now Monday. Today is Monday and they just started repainting them for the third time today. The other review here about the estimate is true. She came out and have me a $ 250 estimate. A week later I called and got a man on the phone and got a $ 135 estimate. So now this $ 135 job is still not worth it. A true headache. PS– I still don’t have my parts back… they said 12pm today… we’ll see. Update: Not finished at 12, got them at 1pm… over spray and imperfections., all he said on the way out was «sorry.». Wow…

«OMG» Cannot believe how unproffesional and ghetto this place is. Just got a quote and the way they came up with the quote is by having the young girl «cashier» come out and look very quickly“maybe spent a half of a minute” looking at the dent that needed to be repaired and then went back inside printed out a quote. When I asked her exactly what the process would be she could not tell me what needed to be done. Very unprofessional. Verrrry scary… don’t waste your time with this place!

Terrible customer service and unprofessional work.
I brought in my girlfriend’s car to get repainted as a birthday present — the clear coat was peeling and there we some other areas that needed to be cleaned up, so we just got the whole thing done. When I got a quote, I was told that it would take 2, maybe 3 days to complete the work. I dropped off the car on a Wednesday morning before they opened and called later that day to confirm that I could come pick it up on Friday, based on the timeline that I was given. I was told that would work.
On Friday, I call in the afternoon to check on the car and tell them that we will pick it up on our way home from work. I’m then told that it won’t be ready until the next week. I ask if I can come pick it up on Saturday morning, and was told that they aren’t open Saturdays, which was a lie. Their website lists their Saturday hours as 10:00am — 1:00pm. I ask about this, and they say «oh, well the body shop isn’t open on the weekends.»
So now we have to go the whole weekend without my girlfriend’s car (her birthday was Saturday, so I wanted her to have her present back on time). I expect to be able to pick the car up on Monday… and of course, it isn’t ready. Still not ready on Tuesday. Finally, on Wednesday, they say that we can come pick it up.
When we get the car — it looks alright. However, they had taken a plastic cover off of the trunk and left it off, as well as leaving a couple of their tools in the trunk. The only reason we noticed this before we left the lot was that the trunk open light was on because one of the tools was wedged between the trunk gate and the car.
We tried to put the cover back on, but of course one of the screws is missing, so the rep from Maaco tells us to come back tomorrow to get it put back on and find a matching screw (the body shop guys were all gone). We arrange to be back after work at 4:30.
The next morning, I get a call from a different rep telling me that the body shop closes at 4, so if we want to get it done we HAVE to come in on their schedule. I explain that the person that I talked t the night before said that he would ask one of the body shop guys to stay until 4:30 to accommodate us. She didn’t care and said that we need to come in on their schedule.
Horrible customer service, lack of professionalism, and lying to the customer. Great business model Maaco. I’ll be telling all of my friends to go elsewhere.