Mercedes-Benz of Chandler

Sent my car in for a warranty repair. It took over 3 weeks and when I got my car back the rear quarter panel was not properly replaced and the car has 3 debts and a paint chip that were not there when the car went in. We have left messages and no one has bothered to contact us about the damage. Very poor customer service. I’ll be going to Schumacher from now on.

I am not at all impressed with the service at this dealership. The service quality has gone down immensely in the past 10 years. Years ago, I purchased a vehicle from this location, however based upon my previous experience and today’s experience, I would not give this dealership my business again. It’s outrageously disappointing to be ignored when you walk into a showroom floor and look at a vehicle and it takes over five minutes to be greeted by a sales rep.
I went to the service department as I was directed for a replacement part on my present Mercedes and when I walked in, I wasn’t sure if I was at a Denny’s take out buffet or at the Mercedes service counter. One of the sales reps with stuffing his face at his computer in my presence as a customer inquiring about pricing and the other customer service representative had his meal in a Wal-​Mart bag in front of his computer on deck.
I was offended when asking about my replacement part, the sales rep in training asked the other representative (who was stuffing his face) if they even carry the part for this old vehicle. When I asked for pricing on 3 additional parts for my vehicle, the representative took license plate covers that he was putting price tags on and started stocking the shelves during our conversation as if he was over it. Incredible!

Mercedes-​Benz of Chandler has been my go to dealer for everything Mercedes. Unfortunately, my vehicle is not as reliable as a Honda so I am in and out of the service area quite often. They are a pleasure to work with and provide loaner vehicles that are always current and up-​to-​date. My service advisor, Kyle, always takes care of me and makes sure my car is fixed to my satisfaction. Luckily I have an extended warranty on my vehicle otherwise I would break the bank! One nice perk,
they have a coffee/​espresso machine along with bottled water and some snacks if you are waiting for a quick service, such as an oil change. If you are purchasing, the Showroom is spacious and the staff does not harass you. They actually let you take your time, look around, and do not apply any undue pressure.

Since since my last review I have actually had my car serviced at this dealership. This time there were no problems. Everyone from my service representative Nate to the shuttle driver, the valet and the records clerk were very professional. The work was done in a very timely manner. I will recommend this dealership to my friends in the future.

Went shopping for a new car for my wife this Monday, we were looking for one of the higher end names MB, BMW, Lexus etc and finally made my way to the MB dealer in Chandler, spoke to the salesman after going inside to find someone to help me and get this guy (will remain nameless) with very little personality and not really all that interested in helping me. He was not super sharp about answering my questions and reluctant to let me test drive a vehicle, so I take my wife back in on Wednesday as this was the day we will get a new car and speak to a different guy (older dude) and again asked what I thought were some basic questions about the C300 and this guy was basically an asshole and very condescending, pissed my wife off so we left and drove over to the BMW dealer across the street and drove off with a new car 2 – 3 hours later… I’m sure I must have gotten the 2 worst salesman there but just a heads up for the GM. In case anyone asks I’m the guy in the fedora:)

Wonderful people. I had spoken to George on the phone before we drove to Chandler. He was with another customer when we arrived from Green Valley, but came to explain and introduced us to Paul. I had already decided to purchase a Smart For2, after driving a used one and reading about all the safety features but Paul told me about the improvements and showed me on the test drive. Paul and Vicki were kind, full of information, and very welcoming to us and our Denali (dog), as were the other sales persons. We could not have had a better experience. I love my Smart For2 and have never enjoyed a vehicle so much. Thank you all very much.

We purchased a new Mercedes last night from Mercedes of chandler. The experience was wonderful. Arnold and Milton were phenomenal sales people. They made the deal as promised. We were extremely happy as the experience of working a deal to purchase was less than 2 hours. Would recommend this dealership to everyone.

Trusted my beloved older Mercedes to this dealer for a major repair. The experience was exceptionally excellent from start to finish. Outstanding communication, loaner vehicle, repair work, paperwork, check in, and check out — smooth, friendly, and professional. Kudos to all the good people involved, especially Kyle Wickwire, the service advisor. Highly recommended!

Just wanted to shoutout Nate in the service department. He is so accommodating and honest every time I am in. Everyone is polite and helpful as soon as I pull up. I refuse to take my car to any other dealership to get work done (Scottsdale MB is just awful). The extra 10 minutes on the drive is definitely worth it!

Mitch thank you for your hard work you and Vick in finance did a great job and provided excellent service unmatched by anyone for that thank you and a special thanks to your GM.
This deserves more than 5 stars

Our first visit was pretty good. On our second visit, not as good. We were close to purchasing a vehicle. Right when we walked in, I see our sales person and an Asian sales person. We walked up to our guy and said hi. He pointed us to the Asian guy next to him with an expression like we were toxic. We both took showers before going in… and use deodorant. I guess he doesn’t help Asians anymore??? Maybe only Asians can help other Asians at this dealership? We should have just walked away but went in. I joked with him about how he forgot my name when we chatted on the phone and how he forgot who we were. His excuse was that I was wearing sun glasses… which I took off right after we enter the doors. We ended up not purchasing from them after what they called «miscommunication» on stuff that was agreed on.
I spoke with a sales manager about how we were treated. He said he was sorry and will speak with the sales person. He did not try to make it right or even offer anything to rectify how insulted we felt.

Exceptional Service and very knowledgeable of their cars. They went above and beyond in finding us the car of our dreams. The sales person was pleasant and responsive who also listened to our needs. Their lobby is above all dealerships I’ve ever been to and the management was also very helpful!

As always it is always a great experience with the Mercedes Benz of Chandler. The staff are remarkable. Leo is the sharpest dressed, Melissa always has a wonderful smile, Linda has a heart of gold, and Kevin Naylor is one reason why I continue to do business there. Kevin is over service dept. and you can best believe when you buy a car at this Mercedes Benz dealer your experience doesn’t end once you drive off the lot. Kevin makes sure your service needs will be guaranteed. There is no fear of getting taking of advantage of here. If there ever is a problem Kevin is on it. Now thats the way it should be. Mike Druken knows how to manage a great company and place people is places where they are here to help you. Mike always makes you feel great by coming up to you and always willing to make sure your needs will be meet. I can’t say enough of this place. We are very satisfied.
Pastor Lupe Garcia and Family

The Service Department is outstanding!!!

I just leased a new 2015 CLA 250. I am not exaggerating when I say that I had the «best car purchase experience» when I did business with Mercedes-​Benz of Chandler. Being a new customer to the brand, I felt like a long lost child finally coming home.
Without question, my sales guy Ryan Dickerson did a top notch job. I told him what I wanted, what I wanted to pay and he made it happen, my kind of guy! His presentation of the vehicle’s features and best value upgrades were spot on and helpful for me to making the best choices for trim. After a few conversations through email, I came in at 4:30 and drove off the the lot as a Mercedes-​Benz guy at 6:30!

For the past 6 months I have been researching different luxury SUVs and throughout all my research I couldn’t find anything that compared to the Mercedes GLK. I went to the dealership 3 or 4 times before buying and worked with Arnold the entire time. One thing I appreciated is that I was never pressured to buy the car when I was there, and each time I was shown the different SUV models and Arnold went over the features and differences in each for me so that I could make an informed decision on which car was best for me. When I went to the Lincoln and Cadillac dealerships the level of service dropped once they knew I was only in the research stage of looking for my new car.
Once it was time to buy I let Arnold know that I would be coming in the following day and he already had inventory he knew I was looking for pulled up, as well as competitive pricing ready to go. This made the whole car buying process smooth and quick. I was quickly able to find my car, get amazing pricing, and ready to drive my new car off the dealership lot! Once the car was detailed Arnold also sat in the car and went over all the features that the GLK had to offer as well as hooking up my phone and showing me how everything works. There was so much to learn that I had forgotten how to use Pandora on my phone through the Bluetooth feature in the car. Arnold of course walked me through it over the phone, and even offered to go over all the technology again if I needed it.
After my whole car buying process I am 100% satisfied. I love my new car, have a great resource in Arnold at Chandler Mercedes-​Benz, and know that I made the right decision. If you are looking for a Mercedes or luxury vehicle make sure to make a visit to Arnold at Chandler Mercedes-​Benz and he will not disappoint!

I’ve been a customer since 2008 and I highly recommend MB of Chandler. I’ve bought two used cars and one new car from them and each experience has been great. I had a few bad experiences when I was just window shopping, but those people have either been canned or quit.
The service side has been outstanding– Scott Romney has always taken great care of me and our cars. I signed up for the MB club to save 10% on parts and service and feel that I’ve been treated fairly and with respect. When it comes to service, I’ve always been able to get a loaner, even with the old 1986 S class I used to have.

I own an older model Mercedes Benz and was looking for a certain part for my vehicle. I came into the dealership. Absolutely no parking for auto services/​parts. I wasn’t welcomed that warmly but spoke to a gentleman with glasses. Telling him my issue and what part I needed. He had no clue what I was talking about. He wasn’t very helpful and seem to not want to help. So he recommended a part (clearly shown him a picture and gave an explanation) he then puts in the order and tells me I’ll receive a call when it arrives. Passes about couple days no call but have found the part I needed online. My decision was to get a refund so I call, surprisingly my part was there but yet no phone call was made. Business is not so great. Service was poor.

I purchased my car here and their customer service is excellence. I had several hiccups at my first two appointments, but the subsequence one has been very pleasant. They go above and beyond to make sure that their customers are well taken care of. The staffs that bring in the loaner and drive your car in are super friendly. I love their smiley faces and politeness. Since they are generally older, they like to go old school, open the door for me (with a big smile) and said «this is how it should be done». I cannot be any happier. My service rep is Ray and he is definitely the best guy I’ve worked with here. Highly recommend it.

Quality, Service, Cleanliness & Value!
Courteous competent staff, spotless facility, 2015 C300 loaner, quality repair, invoice explanation and physical inspection by my service adviser Ray at checkout. Vehicle returned washed & vacuumed, good value for money …