Freeway Chevrolet

I love the service department at Freeway Chevrolet. They always provide a thorough inspection and provide an easy to understand diagnostic statement.

I had what I believed to be a defect in one of my color matched door guards on my 2016 Silverado.
I was washing my truck and while using the hose with a nozzle, the paint started to flake off. Well, I made a phone call to Scott Pfannenstiel and emailed him some pictures.
I dropped my truck off the next morning and he had a loaner ready to go before I even got there! A week later, Scott notified me that my truck was done and ready to go. The next morning, I arrived to find my truck parked right up front in the bay. Total time there was no more than 5 minutes.
Not only have I been very impressed with Freeway Chevrolet, but Scott is by far one of the most polite, professional and understanding guys that I know.
If you’ve seen my other reviews, you know that I’ll never be going anywhere else for purchases and service.

This was my 2^nd time coming in for an oil change and my service advisor was Ernest Saldana. I told him that I want an oil change for my car and he suggests I do a tire rotation also. I said yes to the tire rotation because he said he would charge me $ 10, not bad. I’ve taken my dads car in for an oil change before and with the half off oil change his has always come out to about $ 33. Without Ernest telling me anything he decides to give me the most expensive oil change to my VW Beetle. My sister and boyfriend were standing there with me when I told Ernest about how I want an oil change done and they agree with me that he never brought up giving my car the high quality oil change. I took the shuttle home because of how long the wait was at the moment and I receive a missed call from the dealership. Didn’t even leave a voicemail to let me know that my car was ready to be picked up. I had to call and see why I had a missed call from them when very easily whoever called me could’ve left a voicemail. So my dad and I drive to the dealership to get my car and my total for the oil change with the tire rotation was $ 99.80, that’s with the half off oil change. I was completely surprised by that and the cashier lady told me that they gave me the expensive oil change when I never asked for that. I told her that nobody asked or suggested that I get that oil change. My dad even explained to her that his oil change never came out to that amount and that was crazy of them to not tell me that they were going to do that. I use to go to Firestone and the top quality oil change was never that expensive. All the cashier lady told me was, «I’m sorry Ernest should’ve communicated with you about that». Well he didn’t. I was so upset that she took an extra $ 20 off so I only had to pay $ 70.79. Still expensive to me. I really liked Freeway Chevrolet. I bought my first car from here and I thought the half off oil change was great until this happened. If no one is going to communicate to me and simply give me suggestions about my car then I’m not coming back. Looking at the other reviews it looks like to me that others are disappointed about the lack of communication also. Oh and when I got my keys for my car the man that gave them to me didn’t even tell me anything about my car or if there were any suggestions that the mechanic felt like I needed to pay attention to for my car. Every oil change that I’ve had someone has talked to me about how my car is and if they recommend any work being done. I know my tires are wearing down and I know someone could’ve at least brought that up to me and possibly given me a quote on new tires. But again lack of communication. I didn’t feel great leaving the dealership so I won’t be coming back.

Arrived at 9:45 and was quoted an oil change would take up to 90 minutes with wash. I checked on my vehicle at 11:15 to check on progress. My vehicle was still in bay and had not even been started. I left Freeway pissed because I had an appointment following service and anticipated the service being done promptly. It was not. I will not return or definitely wont recommend. I already discouraged friends not to got here. They also did not even take the time to reset my oil life monitor

This place is awesome from Mannie to Jacob
They treat everyone great while your there,
this is what car buying should be. I was not there
all day an the finance depart gets you thru the
Process in an out quick what a great job to this place.
Freeway Chevrolet.

I called the services department for an estimate service time for an oil change. I ended up waiting for almost three hours instead. The staff was nice but the cashiers did not seem to have a grasp on everything going on around them, eventually I found out I was not
The only one there who waited that long. I would not have had an issue if they had told me it was going to take three hours, I could have prepared for the delay.

Buyer be ware! My husband traded in his truck and signed a contract to buy a Tahoe. The every next day he went back in to try to cancel. At this point we were told we could not have our trade back, and that we would in fact be taking the Tahoe home when it came in. The truck was not even going to be on the lot for another week, and we had not even taken possession yet. These people refused to do anything to release us from the contract that had been signed less than 24 hrs before. They said there was no going back! When I told the financial manager that we were going to get a lawyer, he replied with «Go ahead, there is nothing they can do for you» My husband attempted to speak with the GM many times, but was always told he was out.
This is why I am writing this review, because the finance manager was correct. The laws are set in a way that protects the dealer ship, and offers nothing to the buyer. If the return policy was disclosed to us, we would have went to a different dealership (most offer a 3 day cooling off refund). They do not disclose the return policy (or lack there of), because they do not have to. I will never return to this dealer ship, and will forever regret going in the first place.
They will go from sugar sweet to plain rude in no time flat
Update:
I am not sure how this review came as a «surprise», as all employees were made aware of how upset we were that this dealership was unwilling to do anything for us. The tv was a poor consultation prize for forcing us into an almost $ 58,000 vehicle, but thank you just the same. You may have acted within the grey areas of the law, however ethically, this dealership failed miserably. Disclosure needs to take place BEFORE the contract in signed, not afterward when your home free and the customer is left with no other choice but to move forward.

After reading the response from Freeway Chevrolet I think it’s important correct their misinformation.
«At no time did the customer ever commit to any payment higher than the original $ 675.92» Yes, in fact we told your finance manager to see what he could work out with the sales department and the exact words when he came back were «I’m sorry guys I spoke with the sales manager and they aren’t sure they even want to negotiate to the $ 692 that was offered yesterday.»
«They also shared with the finance manager that the whole goal was to lower the payment compared to their trade in payment»
Yes we did and we ALSO told the finance manager that we understood the payment was higher since a truck was more expensive than our trade-​in was but that we wanted to stay as close to the $ 675.92 we agreed and signed the contract on.
«Eventually BELLCO FCU gave us the best approval. Full dollars requested at 84 months @6.99% APR»
This is NOT correct… We were told the final APR would be 7.99% so the miscommunication on your end needs to be fixed.

This place is completely unethical! What kind of establishment drives a 70 yr old man w/​multiple health issues on oxygen ²⁴⁄₇ to renew his license waits for him outside the DVM just so they can sell him a fully loaded 2016 Camaro?! This place! They did it to my father!
now I have Physician Examination Reports being filed in order to revoke his license because his numerous Dr’s do not think he is fit to drive due to his numerous health issues & is in fact a risk to others. MVD does not conduct medical evaluations.
They saw $$$ & that’s all your establishment cared about. What other conscientious, decent, ethical, honorable, straightforward, business would drive a Manic depressant, Bi-​Polar, COPD (on oxygen ²⁴⁄₇), Diabetic, patient to the DMV to renew there license & wait outside for them?! I would describe your practices more like deceptive, devious, misleading, treacherous, untrustworthy, malicious, shifty, slippery, underhanded & deceitful. I guess that makes your sales team the perfect salesmen. I honestly hope your not on the road next to my father or your kids before I can get his license revoked I don’t even let my kids ride with him. Then he can have a brand new car sit in his garage that he will continue to pay for. Whatever happened to the society that believed in taking care of our senior citizens? I hope you Sleep well!

Over 2.5 hours for a tire rotation and oil change, and they charge $ 75 for both! Ridiculous. And I’m still waiting. They also want $ 89.99 just to tell me why my check engine light is on. They also suggested replacing all 4 tires because there is a nail in one tire that can’t be repaired. The other 3 tires are fine. This place is NOT looking out for my best interest and trying to up sell me where possible. I won’t be coming back. I gave them 2 stars instead of 1 because they have a nice lobby.

Aaaand now I’m knocking you guys down again. You keep pestering me via email and snail mail and phone to bring my Cruze back — I TRADED IT BACK TO YOU FOOLS A YEAR AND A HALF AGO. Update your damn records and stop spamming me like I’ve asked you so many times before!

This review is for the service department only. Craig took great care of me and my vehicle. Prompt and professional! Communicated everything that was being done. John the mechanic who fixed my car was very kind and knew what he was doing. I will be back, thank you so much for the help!

BEWARE we went to freeway Chevrolet to look at Chevy trucks we were told by our salesman MARK BEULA that they were NOT going to run our credit beforehand we were just looking he had us fill out a «guest form» little did we know he ran out credit after looking us in the face and lying to us. After leaving the dealership I get notification that my credit dropped 2 points and my husbands dropped 3 points we went back to the dealership and asked to speak to a manager we were directed KEVIN MACKEY who did absolutely nothing to resolve my issue he told us there was nothing he could do since we filled out the «guest form» we asked for a copy of our credit and he refused to give it to us and stated first that legally he couldn’t then second he stated that it was there policy that he couldn’t. Is it their policy to lie to people also? Kevin just kept apologizing stating that Mark was new and didn’t know. After calling mark into the conversation he proceeded to lie and say that he never told us that he would not run our credit he very quick to run off during this and wouldn’t continue the conversation. They have horrible customer service and all the employees will lie to your face! We bought a brand new car from them in 2011 and paid $ 21 000 cash and had a great experience now they are under new management and have poor customer service! I highly recommend that you stay clear from here!

I’m military so I live my life by my 7 Army Values. When I think of a company I think they should live by a code or values. Well Freeway has the code of being dishonest, lies, threats, intimidating and taking advantage of the person sex, race and position they seem they can’t get out. Sitting there and hearing this crap made me sick. They called my friend 3 weekends in a row saying they need the car back or they need $ 2500 more. If this was me I would of told you all to shove it up your ass. When I tried to talk to the GM Michael Cook he refuse to talk to me. Well I guess your next Value is being a coward. So everyone that reads this please if you do business with them watch everything they do question everything they do or you’ll be screwed over bad.

I purchased a 2016 Equinox and I am happy with the vehicle but that is «ALL». I have been trying to get my car that I traded in paid off from my other loan as the balance was added into my new loan. What a joke. I have been «LIED» to several times. Oh we paid that off a couple of weeks ago, Oh we will over night the payment, oh they will have that payment today. Well my old loan is still not paid. My old loan is added to my new loan and I am making that payment and being charged late fees and daily interest on the old loan.
There are plenty of car dealers out there, Make sure this isn’t one of them.
And Freeway Chevy, If you happen to read this, maybe you can find out about my license plates as I have owned this car over a month and never remember waiting that long for the DMV to send those out on other cars that I have purchased. Do you pay for them? I paid you.

This was the first time I used Freeway Chevrolet for servicing my wife’s camero. Allan Denton met me as I drove in to the service bay and answered all my questions. The service was fast, the price was fair and all went well. The best part was not being up-​sold something I didn’t need.
I will be back to Freeway Chevy in the future.
Thanks Allan.

Traded in my vehicle here and bought my new car, I love my new car but didn’t love the customer service. If it wasn’t for my boyfriend I probably wouldn’t have gotten such a good deal but I guess my major issue is when I called about my 15 day warranty due to the broken motor on the back windshield wiper, they transferred my calls back and forth several times, said they couldn’t find who I was looking for, promised to never get back to me and didn’t, emailed my dealer and sent my calls to voicemail and didn’t return my email. Rude. Needless to say the warranty ended. Won’t ever do business with them again.

This 1 star review is for the sales team. STOP CALLING ME! STOP TEXTING ME! I have in no way indicated I am interested in trading in my car and indicated that when I picked up my car after my recall work, yet I keep getting calls from your sales team.

Called on a Friday afternoon to have the right mirror on my car replaced. Scott, the service writer was glad to fit me in and get the mirror repaired. He also had my car washed at no charge.
Fast, friendly and very resonable. It was a pleasure to do business with this dealership.

I want to give the management props for the feedback.
I saw one customer salesman pair on the lot. I understand there are multiple things going on at a lot… But it didn’t appear to be swamped to the point a customer can be ignored.