Audi Chandler

The happiness of buying a Car is foreshadowed by how gruelling the experience can be. After two such tiresome experiences at different dealerships, we decided to check out Audi Chandler.
‘Third times the Charm’ we ultimately bought a Car for them in less than a week after two very short visits. The first time we went in for a test drive and the second was during the actual purchase.
Sandy was wonderful, all our communication was done over email/phone.She never bothered us once or pushed us into making a deal.
We checked their inventory online and specified the color, model and trim we were looking for
She was more than happy to get all the paperwork done and just like that we had a deal. No shrewd Sales tactics involved.
Who knew buying a car could be Elementary, i’m still waiting for the Catch.
Cheers!

A dream of a dealership with no pressure sales tactics. I worked with Adora from the sales team and she was amongst if not the most knowledgeable person I have ever dealt with. Adora’s knowledge, patience and professional demeanor are second to none. Not only that, she loves her job and it shows. I bought an Audi A5 from the chandler store and I have been thrilled with my purchase ever since. If you are in the market for either a pre-​owned or new Audi, give Audi Chandler a try and you’ll be glad you did.

My experience was exceptional from the beginning to end! I have not had a more professional but intimate experience purchasing a vehicle that not only included my Client Advisor (Mr. Adrian Sear) but also Mr. James Brown (Sales Mgr.) & Mike Jefferson (F&I). All three gentlemen were very much on top of the process and handled any question I had with ease and confidence. I actually look forward to working with all three of them as a team again in the near future. Great job gentleman!!!

I have waited a while to post this review because I was optimistic that my issues would satisfactorily be resolved. Unfortunately they have not.
I’ll start with the good. The dealership is clean and modern, with plenty of inventory. The test drive and sales process were easy and actually fun. But who is surprised that a dealer would be good at taking your money?
That’s where the good ended. As usual, when I purchased the car I got a temporary tag for 45 days. I have never waited longer than 2 weeks to get the full registration and plate tabs from ADOT, so after 3 weeks I called a plate services place to ask what was up. They said the DMV had not put the car in my name yet and the process hadn’t even been started. Hmm I thought, the dealer must have gotten my stuff lost in the mix. Not a huge deal. So I called the title department and they assured me over and over they had sent *everything* and that it was in process. Okay, I waited another seven days. Another call to plate services and they said nothing was processing. So I called my salesman, and that’s when I started to get angry. Jim promised me over and over that everything had been sent it. In fact he even went so far as to make up a story that ADOT was running slow and I was one of something like 20 customers who have called with the same issue. This smelled of BS, but I didn’t say anything and just made him promise me to follow up with title to make sure everything was sent.
Fast forward to three days before my temp tag expired. I gave him another call. Told him I had talked to ADOT again, and they told me that none of my finance paperwork had been sent and they had been waiting on the dealer to send the rest in. Jim began getting defensive, and I told him I didn’t care who’s fault it was, I just needed them to do their job and the paperwork. He promised me it would be done. It wasn’t. No surprise there. I called him yesterday, the day my temporary tag expired (and I’m out of town, mind you, so this is doubly annoying). He promised me that at midnight title would send an extension to me via email, as they can only send one once the temp tag had already expired. Well of course that didn’t happen, and after another call to the dealer today I learned that title is closed on the weekends. Well now I’m stuck in Yavapai county without a valid registration and no one to communicate with. Suffice to say, I am finally pissed off, and that takes a lot. This is simple stuff to do, but whether it be negligence, hurt pride, or incompetence, Audi of Chandler and Jim failed to get it done. I will not be buying another car from Audi of Chandler, which is a shame for them because my family buys a lot of Audis.

If it was possible to give 0 stars, I would. My requests for information online were ignored, I was ignored for 20 minutes at the dealership, and waited a total of an hour in the lounge area just to be told the car I was there for had sold. The rep didn’t offer to help me in my vehicle search and quickly dismissed me so he could continue on to other customers. Aside from the cleanliness of the facility, Audi of Chandler is an absolute nightmare to deal with.

Great experience all the way! Very friendly and professional but not pushy or high pressured. I would definitely recommend going here to anyone looking to get a car and enjoyable experience.

They weren’t pushy at all. I was able to negotiate my payments up front over email which saved a lot of time when I was ready to pick up the car. I had a great experience. Ask for Greg.

All I can say is «wow»! This was the friendliest dealership I’ve ever been to. In August we went to purchase a new vehicle, and the experience couldn’t have been better. Our sales-​woman Adora was by far the most personable salesperson I’ve ever encountered. She was respectful and not pushy at all. Not only that, she gave us a smoking deal on a new SQ5! We will definitely be returning (even though we live in Paradise Valley) primarily to work with her again. I highly recommend Audi of Chandler and Adora!

Easy as always. Kyle Welter and everyone in the service department made it simple and fast.

Was my first experience with the Audi service department and it was very good. Shawn did a great job communicating with me about an issue with my car and throughout the whole process of dropping the car off through the loaner process with Mark and right through to picking up my car later that day, everyone was very professional and I felt confident about their abilities to look after what was needed.
Thanks very much for your fabulous service!

Always enjoyable experience. Nice personal. Very quick to drop off the car and get a loaner while your car is in service.

Ladell is the saving grace for this service dept. Many, many frustrations and had to be an A – hole to get my tires repaired, as they should have. One shouldn’t have to do that on an Audi vehicle at any service department. Unfortunately,…won’t go back, nor recommend.

My experience here was nothing less than amazing, as it always is!!! Clark Smith is an exceptional salesman! He goes above and beyond any expectation you could have. I have an established relationship at Audi Chandler because of Clark. I can’t leave Jack Serna out either, always a wonderful experience sitting with him taking care of the paperwork! While I don’t know the GM as well as the other two gentlemen I do know that he always goes to the wall to make these experiences positive for me!

I recently purchased my Q5 at Audi Chandler. Wanting to make my buying experience as smooth as possible, I did all my research on the car I wanted to purchase and went in with a pre-​approved loan from my credit union. Jim Scritchfield (I think I spelled that right) was very easy to work with and helped get me what I needed on my trade as well as get the price of the Q5 down to the exact number I needed to meet my pre-​approval amount! The sale, financing and delivery process took less than two hours, and I’m over the moon for my new car! Audi Chandler continues to check in on me every few weeks to make sure I don’t have any unanswered questions or concerns. It’s the small touches that make the difference and I will shop at Audi Chandler again in the future!

Special thanks to Victor and Madell in the Service Department for prompt service way above and beyond the expected. They responded to an issue that I feared might be contentious and fixed my problem with speed, politeness and great service
Customer care like this has been the norm in all of my dealings with the Chandler Service folks, and is a big part of my satisfaction with my A3. Thank you!

I went in pre-​approved to purchase a vehicle here and when I got there the vehicle I wanted was in the finance process.
We found another vehicle that I liked a lot and started talking with this one. When I told the sales rep I wanted an hour to think about it he freaked out!
I left and told him I would let him know in an hour if the car was for me and come back and finish it tonight.
He then chased me out to my vehicle and told me the finance manager wanted to get all the paperwork done while I thought about it and that he needed to run my credit. I told him he actually did not that the financing was done all ready. I told him I did not appreciate his high pressure sales tactics and he freaked out.
Needless to say I will not be buying the vehicle and if I do it WILL not be through him!

I got my new whip from Audi Chandler! After visiting other dealers and receiving not-​so-​pleasant treatment, I put my car buying on hold. While shopping in Chandler, I decided to visit Audi Chandler. I was immediately approached by Clark Smith. Clark is an awesome saleman; very polite and professional at all times. I did not feel pressured or hurried while working with him. This man went out of his way physically combing through inventory to find that perfect vehicle for me. (Must have this and not that. Must be a shade lighter then this, but not as dark as that… you know how it is… Mind you, it was in the deadly heat of July, and Clark walked the lots trying to pluck that just-​right vehicle. And that he did! I test drove several vehicles before making my choice (talk about a patient man!).
After the wheeling was done and it was time for serious dealing, James Brown, the sales manager came through. All and all, when the ink hit the paper, I felt good!
The team members that I came in contact with at Audi Chandler were so inviting; very friendly. The dealership was clean and well organized with the the last model vehicles on the inside. I highly recomment Audi Chandler to anyone looking to purchase a new vehicle. See Clark! I love my car. It’s load with everything that I requested and more! And I am forever grateful for the positive car buying experience that I received at Audi Chandler. Thank you Clark, James, and the team at Audi Chandler!!!

They truly deserve more than 5 stars, genuinely kind, honest and do miracles to make sure your happy with your purchase and get you financed. I am grateful thank you.

Bought 3 cars from this dealer. Aggressive to get a deal but without the usual sales pressure and tactics. Treat you like a persons and not some idiot to make a buck from.
Service is awesome and sets the bar.
Monitor the finance paperwork as with other dealers and up-​sale is tedious. All in all this is a dealership that I am comfortable at.

I am finally getting around to writing this review and I feel bad about this because i missed the Audi auto feedback form they had emailed me. I had an amazing experience buying my first Audi back in Dec 2014. My salesman was Reggie Smith. Reggie worked very hard for me to get me the car I wanted and at a price i thought was way more than fair! Reggie was amazing with his follow up. If you are looking to buy a car please do yourself a favor and go see Reggie at Audi Chandler. I never felt like i was buying a car from a salesman it was more like buying a car from your brother!
7÷6÷15 First Service– Wonderful. Shawn Bundy in service is not only very helpful when I called in he was very friendly and warming! He was able to schedule me in for my first oil change the next morning and answered some questions I had.
Please tell him thank you!
Audi must have an amazing hiring process and training program! Both of these gentlemen would bring me back to buy another Audi!