Earnhardt Ford

Gosh, where do I start. I feel like most people who rate have strong feelings either for or against an entity. I will be one of those. I will try to make this short.
So I’ve been going here since 2012 to service my ’09 45^th anniversary GT for everything. I trusted these guys.
At the end of last year I went in for regular service, oil change, fuel filter, rotation etc. The day I got my car back I had an AC issue. Coincidence? I still don’t know.
Fast forward to a few weeks ago. For several months my car has been having this AC issue but I didn’t mind until AZ started getting hot. The problem was instead of blowing through my vents the AC would intermittently switch to floor or dashboard. The AC got warmer and warmer just as summer came upon us. I decided it was time to fix the issue. I took my car in. They called me later quoting me for over 2,000 for several things but the AC issue was, to them, a different problem than I described and to fix that alone it would be 1,300.
I googled the issue they claimed it to have been, and came to the conclusion that this was NOT my issue. I called them asking why they thought it was this problem, to which they replied that they weren’t educated in this area so they’d have to get back to me but that even if I agreed to service my vehicle they wouldn’t get to it until the next day or two because they were so backed up. I denied service and was charged the $ 80 or something for them looking at it and told them I wanted my car back that day.
I got my car back and drove it home crying the entire way! I was so upset because they magically fixed the issue I took it in for but instead the AC was blowing HOT HOT outside air. It was 120 outside that day. I was very upset to say the least.
My friend recommended a trusted shop. I took it in. They fixed the issue for $ 150 and what do you know it wasn’t the issue the dealership told me it was. My intuition and research were right. I still don’t have the problem Earndhart told me I have. A misdiagnosis? I don’t know but they nearly got 2000 dollars out of me for lying or being uneducated. I hate them now.

Just bought my 2017 Ford Escape yesterday from Travis Drysdale. His expertise and professionalism are unsurpassed! He’s a Master Certified sales advisor!
I even had a discussion with Tex Earnhardt while there. He really is a cattleman!
Go there, you won’t be disappointed!
Great people, huge inventory and very close to us «Chandlerites»
Greg

I have purchased two vehicles from Lori McLellan at Earnhardt Ford and each experience was amazing. However, it is the Quick Lane Service, and specifically Josh Judd, a service writer that I want to recommend today.
Josh’s customer service, going above and beyond, keeping me informed were all exceptional. During a regular oil change, Josh notice a severe tire damage unbeknownst to me… and not only informed me of the damage and the risk, but called my roadside warranty holder and lobbied hard to have the tire covered by the warranty, saving me more than $ 330!
Josh absolutely took care of my service needs and is the reason why I will continue to make Earnhardt Ford my go-​to auto dealer for both my sales and service needs!!!
Exceptional customer service and care!!!

I am not a fan of dealerships, and will do anything to avoid spending time on a car dealership lot. Recently interested in a specific car at Earnhardt Ford and worked with Travis Drysdale who did not give me the runaround, was a real straight shooter, did not waste my time by looking at multiple cars, knew lots of informative details about the car, and did not use high pressure sales techniques to get me to close. If you are in the market for a car, ask for Travis Drysdale (C: 702−348−0606; email:
), I will definitely be using him again, a real nice guy. BTW I have no affiliation with Earnhardt Ford, and have never visited the place before today.

I brought my car in 7:00am on Friday morning, as I had a scheduled appointment for that time. From past experience and the amount of labor that needed to be done for this visit, I expected that my car would be ready by the end of the day Friday. In the past, they have usually called with an update on the car around noon. However, by 2:00pm I hadn’t heard anything, so I called to get an update. The service receptionist said that Mel was currently unavailable because he was with another customer and that he would call back as soon as possible. An hour later he calls to tell me that my car has not even been looked at yet. He goes on to explain that one of his workers had to leave for a procedure that he was unaware of and they were inundated with cars that needed service. He then proceeds to tell me they will need to keep my car overnight, without offering a rental car or offering to help in any way.
On Saturday, I didn’t get a call until 2:00pm telling what was going to be done on my car. They started working on my car after they called and it was ready by 4:30pm. When I arrived around 5:00pm, it was strictly business just asking for the transaction. There was no apology for the inconvenience on my end and Mel was not available at that time to talk to me in person. Overall, a lack of communication, lack of professionalism, and lack of customer service. I will not be returning here for service in the future.

We had a great experience today and walked away happy customers. Tony Villanueva was top notch, not pushy, & incredibly helpful. We had a great time chatting with senior manager Bill Furano while we waited (it was a busy holiday weekend) & left feeling confident we did business with great folks. I have to say we’d definitely recommend them & would return as customers if the need ever arose.

The service dept here is the worst. The advisors treat you like you are an inconvenience and it is a chore to return a call. It is sad I live within a mile of this location but have to go out to San Tan to get any customer service. There is a reason they are a two star and it’s true.

Had a decent experience from the sales representative Moe, but his manager was horrible. Had me waste time looking at vehicles and could never give me numbers on anything in writing. Always had to be about my payment. Even after explaining how my financing was done and only had to get numbers on a set vehicle. I will never go back or recommend this place. Hope the best for Moe in his career.

Check engine light on? What the what? We just bought this truck from another Ford dealership in Tucson 3 weeks ago and my guy was NOT happy when that lovely little symbol lit up on his dash. On our way to Flagstaff for NAU graduation and then northern California for work so this was not acceptable.
I have nothing but praise for the Earnhardt Ford service team, especially the manager who came to our rescue. We were initially told it would be several hours before they could even look at the truck to see what the issue could be, possibly even the next day. WITHOUT being a jerk/​dick, my guy was able to convey his disappointment and urgency for us to be on our way so the manager was consulted and this wonderful man got us right in. They were even able to get the truck diagnosed without having to take the trailer off.
So incredibly helpful and quick! The manager was even able to explain how our extended warranty worked in this situation. I’m very thankful that Earnhardt Ford was on our way and we were treated so well. Superb customer service. Great job, guys!

Very dissatisfied with this place of business and its customer service, went on to set up an appointment for an estimate. So I asked will this cost me anything, I was told no it’s only an estimate. This is a what I was told by a service guy yesterday, so I proceeded to go to the cashier and set up the appointment. And then I asked the cashier the same question, no it shouldn’t cost you anything it’s just an estimate. Ok, so she set me up for 10:30am, I show up and already the service guy is asking for $ 100.00. Are you fucking kidding me, I’m sorry but if this would have been told me up front I wouldn’t have wasted my time. Considering there are a million blacks to get an estimate.

Dropped off my aging Ford Freestyle for a ‘get ready for a road’ inspection and a ‘by the way it makes a clunk sound’, and they gave it a complete inspection. I left it for a few days (they dropped me off at the airport with their 3pm shuttle) and when I got back they were like ‘your car is fine, come pick it up’. I asked how much it would cost, and they said, ‘it passed all our tests, the transmission looks fine, so no charge’. We talked a bit about what had made the clunk sound and they said sometimes the engine mounts can settle when it sits for a long time, and since it hasn’t made the sound since, if it ain’t broke, don’t fix it. They understand, my car is worth less than a transmission overhaul… not your typical dealer! Also, they washed it. Of course I’m sure they know this is a nice way to get me to buy a car from them someday, but that’s the way it’s supposed to work — treat customers well and they’ll come back.
So I recommend them. There was a bit of confusion when my car would be ready, but that’s pretty normal.

They might want to think bout changing their advertising campaign !! And that ain’t no Bull!
My GF and I went there yesterday as she was looking to buy a new midsize car. The Ford Fusion seemed to fit the bill. We had just came from looking at a new Hyundai Sonata. The salesperson at Earnhardt was uninformed and didnt really «know his inventory». Please don’t tell me that, well the inventories are so large that how could he possibly know? That’s his damn job!
He went to get a key for a car that happened to be «dead» as was the second car but alas the third car was a charm… well at least it started. Oh ya. While he was back inside getting the keys for car number 3 his sales manager came out for a meet and greet. He explained that because these cars have so much electronics that’s why the batteries in two out of three cars were dead! Listen up Sales Manager. That’s probably not the excuse a person wants to hear while possibly purchasing a New Car. He said if they sit for 3 days sometime the battery goes dead. Unbelievable !!!
The car didn’t match up to the Hyundai. Both are American made and employ American people. Earnhardt has decided to price their car with a $ 1999 Market Adjustment. Sure… lets just throw on another $ 2000 for Market Adjustment Pricing… the Ford Fusion is not worthy of Market Adjustment Pricing. Cars of the past that were, were. The new Mazda Miata of 25 plus years ago. The Mercedes SL Class of 25 years ago. The PT Cruiser of past and the Nissan 300Z. These are a handful of cars that were in «limited supply» when introduced into the car buying market. Perhaps the latest Mustang with new body style was also but not the Ford Fusion!
Earnhardt ! Wake up. Train your sales force not to be texting while on a test ride with customers !
Waste of our time and effort going in there.
It cost $$$$ to get us in the door. Earnhardt lost money and our interest in ever going back into that dealership again.
PS. I drive a 2011 Ford Transit with 260,000 miles which I drove there yesterday. You’d think that they would pick up on the fact that I was already a Ford buyer and work that into the conversation? Nope.
If there was a minus rating id be filling it out for this Ford Dealer

Worse customer services I had. No one was helpful they played the blame it game. I got a recall and it was all over terrible experience. I would never go back to this location. The ford customer service line was 100 times worse was given wrong information no help at all. Was in the location and on the phone for 2 hours still didn’t get a resolution.

I had an awesome experience today with Travis, a salesman at Earnhardt and that’s big coming from me because I’d rather do just about anything than car buying. I was honest with Travis that I wasn’t going to purchase anything today and clearly expected that the high pressure sales pitch would happen anyway, as it has in the past… but HE GOT IT! We looked, test drove, and pondered, which is exactly what I wanted and needed to do today. When I’m ready, I’ll be back to see Travis for sure!

I don’t think I have had a worse car buying experience. From the sales guy that gave constantly gave wrong information to head sales guy that was a jerk. They will tell you anything to make the sale, then backtrack and add costs after the deal is done. I bought my f-​150 there and paid for a lift and wheels and tires only to be told later that didn’t include the wheels and tires I actually wanted, and had to spend more to get what I thought was included in the original deal. They also said they would give me a loaner car while they added the upgrades, instead I had to rent one from the enterprise shop inside for $ 100. I probably should have been more aware of what I was getting myself into, but when you’re spending $ 65,000 you expect a little honesty and integrity… not with these guys. Take my advice and take your money elsewhere.

I wish I had the option to give this place a negative. I absolutely hate this Ford dealership I had called in about some tickets and I asked to speak with the manger because I had kept getting false information. I told him my problem and I asked for an explanation. He had the nerve to tell me I don’t believe I need to give you an explanation because they are «free» and you don’t have to have them. If you don’t like it call another Ford of just wait until they come. They are supposed to come 2 weeks earlier. I ended the call very annoyed and I hope that manager gets fired. Lastly this guys treats his guest like crap he really needs to learn some manners and apologize.

While traveling we had an engine misfire issue with our 2008 Ford Ranger (which was the 3^rd engine issue we’ve had in the same number of months) and found Earnhardt Ford on our route. We were immediately scheduled for a diagnostic test, but we were told that it would take a while. We were offered a ride to the mall to fill the time as soon as the courtesy van returned.
However, before we could make it to the mall, we decided to take a look at the Ford Transit Vans. We had previously discussed replacing the truck with a Ford Van so we decided to look while we waited for the ride to the mall.
Recognizing that it was a high volume dealership that was working it’s sales system, we took a test drive and after a little bit of discussion decided to purchase the Ford Transit Connect XL Van.
The sales men and finance personnel with whom we dealt were pleasant, but could be perceived as pushy. The price was reasonable and the financing process was relatively «easy».
We didn’t realize that the van didn’t have cruise control until we were headed down the highway. We are now in the process of trying to find a cruise control package for it with our local Ford dealership. Apparently, the Transit Connect doesn’t have cruise control as an after market option because it is so new. This review would have been 5 Stars had the van come with cruise control.

If I could give a 0, I would. I wanted to buy the roof cross bars for my explorer (they had them in stock). For the 2 bars they were $ 120 more expensive than in San Tan Ford. I told the attendant about the price difference and he told me I should buy it from them.
I went back to San Tan Ford and they got them for me within the same day.
Save yourself some money and headaches and stay away from them.

Recently purchased a new Mustang Convertible, waited two months for it to become available. The internet salesmen was very helpful but then when it started getting to closing time they rushed us to run our credit and agree to a payment plan without negotiating. We knew we wanted the vehicle but they already started taking the license plate off of our trade-​in and working all the paperwork before we officially agreed to purchase the vehicle. Once in the finance office, I finally told them to stop and looked over all the issues. After going through multiple managers and more additional wait time they finished up all our paperwork.
The frustrating part was the final delivery when they rushed us out and I noticed issues with weatherstripping faded and worn and then a few days later the convertible motor would jerk and the rear view camera would go out intermittently. I scheduled an appointment with a Service Advisor over the phone and told them the issues. Once I arrived, the Service Advisor was on vacation and told us we would talk to another person. They then proceed to listen to our whole entire story and wonder why delivery did this even though the vehicle was purchased only 2 weeks ago.
Frustrating part #2, they also sent us away because they didn’t have any technicians to work on this even though we scheduled an appointment. They took in too many vehicles that did not have appointments and they were not sure if the part was in for the weatherstripping and how long it would take to fix. They also didn’t bother to look at the convertible top or camera. They proceed on taking another appointment later on for which we did not have time to commit and no guarantee on how long the fix was going to be or when the part would be in.
Once I get these issues handled with from this dealership we brought the vehicle from, we will not ever bring it back here period.

Bought a certified pre-​owned Ford after a severe accident totaled my old car. 2 days after buying the car I realized the transmission was blown. I believe Earnhardt had to know since it was «certified». 10 weeks and I’m still waiting on the replacement transmission. Not a call or update in all that time.
You’d think just a little customer service would show through. Earnhardt will never earn my business again.