Atlas Shippers

Enough said, they have no solution to improve the port congestion in the Philippines. I have sent a package last 10÷24÷14, and its ETA to arrive at the port of manila is at 1÷5÷15. Ridiculously ridiculous. No words can express utmost disappointment.

Paid $ 60 the teller said the box will arrive within 45 to 60 days since there are a lot of delays with U.S. and Philippine ports. sent the box on Oct 2 to give time for it to arrive before christmas, wife called and said no box yet, was told in manila to wait until the 13^th of dec, I called customer service and was told by a rude stupid pinay that I should be glad because others wait for as long as 5 months, what a terrible company!
Never again I will send anything from this SCAM company!

No star at all. Was so disappointed with this cargo company. They came to pick up the box but they don’t even have packing tape to close the box unlike LBC. And they have promotion that if you have the Macho box you will have free junior box which they did not provide the junior box. They doesn’t have any new boxes in ther service truck. To give back. It’s worse!!! I’m not a happy costumer. Did not provide the right service. They are unfriendly too. This is the first and last that i will ask a service from Atlas shippers. No wonder the reviews are really bad. We waisted our money buying the boxes from your office. The service is really poor!!!

No star!!! Worst ever!!! Don’t send to them. Last June I was forced to send to them (Atlas Shippers) because LBC had my 4 boxes wet. First box I wrote all over the box to text FIRST before delivery, they did not! So they missed my Mom at home and was told to just pick up the box! An old lady picking up a heavy box!!! Sadly she have to. Now, I called them again last week and THEY ARE THE ONE WHO SCHEDULE THE PICK UP, I rushed to shop to fill the box because they gave me 7 days, then 3 days after they wanted to pick up my box, then another call the next day!!! I told them I am scheduled for Wednesday and it’s just Monday that they want my box!!! Wednesday came, NO PICK UP!!! Took a day off and they did not pick it up and I was told that they will contact me. Took another day off the next day, no calls from them!!! So disappointing!!!

This is the worst company to send your cargo to the Philippines. I stopped using them when items from my cargo went missing. I even emailed the owner Mr. Longares but he never responded to my complaints and they avoided all my calls. False advertisement saying «walang Kalas». Do not trust this company with your shipment. The other company using the yellow box Alas Cargo is more reliable.

If i can give this place no star, i would. I shouldve checked Unilocal first before using their service. I am a new customer. Guess what? I was treated like I begged for them to ship my boxes for free.
I freakin paid $$$ cash for bad customer service. VERY UNRELIABLE COMPANY AND STAFF.
I was told that delivery time frame would be 32 – 35 days. Without disclaimer or warnings of any kind. So I went ahead and trusted them. The boxes would be for a very special occasion and allowance has been made to make up for the expected delays.
I had my boxes picked up a little earlier to avoid stress in the future. Voila!!! I check the online tracking literally every single day only to find out that they delayed the delivery 3 freakin times.
What happened to 32 – 35 days delivery time frame? It became 65 days!!! How frustrating it can get? All of a sudden they started passing the blame onto each other and everybody was being irrational. They seriously think that the customers are stupid.
They do not address your concerns directly, instead they give you crappy explanations and excuses you care nothing about.
I seriously do not know where my boxes are. The managers are very disrespectful and arent apologetic. THEY MAKE IT SOUND LIKE WE OWE THEM A LOT. They do not know how to value customers and do not care about customer satisfaction. THEY DO NOT EVEN DO FOLLOW UPS AND PERSONALLY CALL YOU FOR UPDATES! Obviously, they care about nothing but making profit.
STAY AWAY FROM THIS COMPANY AND TRUST THE NEGATIVE REVIEWS.
This company doesnt even deserve a star at all. But for ratings sake, there’s a falling star for you, atlas shippers.
NEVER AGAIN.

poor custumer service, not professional in dealing on pick up time, the employees at Cerritos branch need more training in dealing with custumers, we will not recomend you to our familes and friends, not a nice experience doing business with you!!!

There’s this person name ROSE in cerritos and she’s so RUDE. I will never ever call the cerritos branch ever again cause she’s the one in charged. Maybe she doesn’t like her job that’s why she’s like that to customer. Poor customer service.

I have done business with Atlas on two different occasions and each time was different. The first time was half and year ago or so, my mother contacted their offices for a pick up and I was advised to be home in a certain time frame so that Atlas would be able to pick up the cargo box. My mother was given a fixed rate of $ 50 dollars and when the gentleman arrived and loaded the box into his box, he claimed that the fee was $ 55. I was told otherwise, so I asked for him to unload the box. However, he honored the $ 50 fee that one time and went about his way. The second time was about two, three months ago and I contacted their offices. I made sure that the fee given over the phone was what I was going to be charged in person. It was $ 60, I believe and they came right on time. Loading the box took up 10 minutes or so and they gave me a new junior cargo box.
Other than the first time misunderstanding, I would probably call Atlas again when I need to send a cargo box to my family in the Philippines. They come right to me, which is so convenient! Hopefully their fees go down!