ALAS Cargo

Indeed cheap! but very disappointing! sent a balik bayan box to philippines this last october 23, 2015 and they received the box yesterday dec 09.,
was so shocked when i saw my box, coz the tape used was not actually mine. Same color but different tape. Also when my family opened the box, all the things there were positioned wrong. And unfortunely all my goodies there for my younger brother and sister such as chocolate and candies were all open. The cookies were gone too. I dont recommend using Alas cargo. Its much more better to use other shipment such as LBC or post office.
Choosing Alas Cargo is a risk. It maybe cheap but they dont really take care of the balik bayan box u sent to ph. I worked so hard for that box so i can fill it in. So i cab make my family excited this christmass even if we are apart… And unfortunely this happened. Now Lesson learned!

I come here often to purchase Sharpies and transfer money, and the service is impeccable. Especially from one handsome young employee named Vincent. He was kind and welcomed me warmly and was very hospitable. Will definitely be coming back soon.

I called Alas Cargo for a Box pic up, lady @ Alas cargo answered the phone dosent have any customer service manners, so I decided to just use other company that knows how to respect customers/​sa customer sila nabubuhay, sana, may utak ang linagay nila para sumagot ng telepono, worst!!!

Been sending packages with these guys for years now. On a few occasions, there are glitches and delays but nothing really alarming until lately. Very bad deal on this last delivery. I sent a package to my dad partly for personal and x’mas which is 5 months ahead. Well understood there is a truck-​ban delay and that’s fine and anticipated. The one thing I didn’t like is the appearance of the box when they received it and saw the pictures. The box was opened and re-​taped that says custom. It was holding up approximately 25% like its been violated. Well first of, I have no contraband in fact the most important that’s missing is my dads supply of c0q10, multi-​vitamins, saw palmetto at least the fish oil and calcium is there. The coffee mate is gone like almost 2 half a gallon, assorted chocolates snickers, toblerone, my cousins mac diva and so on with some personal needs. I called the carson main office and talked to them about the issue. They are putting it on the customs and all they can do file and declare some losses. Apparently whoever took it knows what to pick. I think this is terrible and its the shippers job is to make sure that the package gets to its destination in one piece. If the box was opened and needed to be re-​tape, that’s their job and how you build your customers trust. I feel like a complete fool spending the time on preparing my dads needs in advance and didn’t even reach. What a total mismanagement this company is and I wouldn’t even recommend these people ever and never again.

I called them yesterday, March 19^th. I had sent an email to the Carson main office, Manila main office, and the SRM location regarding the whereabouts and the suspicious predicament of my package. They didn’t respond to me. I called the Carson main office to follow up, and someone actually answered. Now remember, last week I had called and talked to the guy I dropped off my box to at the SRM and he said it would be delivered March 20^th. The clerk in the Main office looked up my info and said, «Your package has been shipped from Manila and it will be delivered March 24^th.»
That’s when I blew my lid off. I was told last week it was in Cebu and March 20^th was the delivery, but she says something else. I insisted on talking to the owner or manager and supposedly he was «in a meeting» SUPPOSEDLY. I advised it was urgent that he calls me back with the knowledge of where my package is, the delivery date, and why the staff was giving me different information. The clerk took down my number, but for nothing.
He never called me back. Not even for an explanation or an apology.
Unprofessional. Irresponsible. Disorganized. Not Trusthworthy.
My grandma was going to have her box picked up and heard me complaining on the phone, and to her dismay, opted to go with a reputable service.
Don’t waste your energy and good faith just to save a few bucks. Trust me.

Do not trust their quoted delivery time of delivery, «especially at Christmas Time». Our children’s Christmas was ruined his year because they promised to have the box on time and we shipped it on time and now it is not there! We have been loyal customers for over 5 years and the past two shipments have been late or lost for a couple of days, we will look for a professional company that cares about their customers!

I send a regular balikbayan box last nov 7 for a cost of $ 55. Very cheap indeed! The shipping would take at least 3 weeks before they will receive it. I send it early coz it might delay due to the holidays. I called the company after a month coz my family didnt receive it yet. They said it is out for delivery by 18 december. Great! A week before Christmas. But Christmas came and no box at all. December 26 the box finally arrived at my familys’ doorstep. I made a checklist on the contents. A lot of missing items. Worth $ 100. The box was pilfered. A weeks gap for delivery 18−25december gave an opportunity for thieves to do these. Never again shall i do business with this company. Thieves!!!

I was referred to use ALAS Cargo by coworkers due to the economical
pricing. The only other Filipino shipping company I knew of was LBC.
When I had called LBC to inquire, their quotation was a bit too pricey for me
to ship a box to Mindanao. I inquired with the ALAS office and their price was more reasonable. The person on the phone was courteous and friendly.
This was my first time shipping a box to Mindanao, the Southern Philippines.
I have heard that sometimes boxes may get lost, stolen, or looted. On September 21^st from the info I was given by the office rep, I decided to try a storefront location in front of the Seafood Ranch location in Carson. Their setup is quite humble– tables, chairs, boxes, cash register, and files. I was literally going on blind faith that my box would make its destination. I believe I tipped «Godspeed balikbayan box!» months ago.
The destination of the box was to a faith based nonprofit organization that I had volunteered at in the summer of 2011. Shipping out to the Southern Philippines from September 21, 2013 would take about a good 2 months. I never took the time to track the package-​a jumbo sized box containing nonperishable foods, clothing, shoes, slippers, winter scarves, and various items. If the box reached the faith based nonprofit org, I knew they would responsibly distribute them to folks that needed them the most.
Early in November 2013, Typhoon Haiyan/​Yolanda the strongest ever recorded storm to make landfall struck the central Philippines. Approximately around middle November the faith based nonprofit org contacted me with photos of ALL contents inside the box and asked me to confirm how I wish to have the contents distributed. They would have a team of personnel outreaching to Central Philippines to assist the typhoon survivors. Days later on the Internet, I viewed photos of the relief teams providing aid to survivors. Contents inside one jumbo box shipped from Carson, CA almost 2 months before the typhoon actually made it…
This was the journey of a jumbo box shipped through ALAS Cargo. Thanks to all at ALAS Cargo and your partners in the Philippines.

If only I could rate you with negative stars would have done it now! It was not my first time to send a box thru alas and I didnt have any problem before but now I am furious for what they have done. Some of the things in the box were lost or probably stolen. So dont get fooled by this company coz you wont get your refund for the things you’ve lost. Lesson learned I should have check for reviews first. FYI this company is on the blacklist of forwarders from DTI!

Don’t be fooled with the price! Do not save your 5 or 10 dollars and later regret loosing a hundred or more. They are not going to honor the terms and condition that they signed on «Limitation of Liability» at the back of your receipt. You cannot get a single cent from them if you lost items, in your box. Very unprofessional and don’t honor what they promised. Pangako lang pero di nila tutuparin. Style ba ng ibang company sa Pinas, maghabol ka sa tambol mayor pag may nawala sa yo. Even though they are operating in America! When we lost items in our box, ang dahilan nila kinuha ng US Custom. Kakahiya tong company na to. We have a lot of cargo companies that pride themselves with their customer’s service to help Pinoys, That’s what we found out after we experienced the worst, nakakaiyak at nakakagalit na service ng ALAS. Don’t be stupid, DO NOT USE ALAS CARGO!

They are one of the cheaper shipping companies. I shipped to my fiancée in Mindanao 4 different times. I like to compare them to the slow boat to China! My 4 packages got to her, the delivery guy was a brother of her school teacher so he was honest. It typically to 45 – 65 days for one box to arrive. If you ship in October it is even longer because of all the holidays! The store I go to to ship stop using them so I may switch to LBC or deal direct with ALAS. They were helpful in the past I spoken with rep in California that was able to track the shipment and said it had arrived in Manila and was waiting to ship to Mindanao. I shipped TVs, Laptops, and Microwave Oven and none was ever stolen. Each experience may vary.

For the Canoga Park Office:
There are no available negative rating so I gave one star.
By far the worst customer service.
I live very close to their office in Canoga Park and they always give a 6 hour window as to what time they will pick up your box. One time they totally screwed up with the schedule and did not show up, nor called to say that they will not be coming. We had to call THEM to find out that they’re not coming at all.
Trusting that the previous incident will not be happening again, I called for just one regular box to be picked up. Again, a 6 hour window (11AM to 5PM) was given and we were told that they will give us a call if they are on their way to pick up the box. From 11 AM to 3 PM, we stayed home, we went grocery shopping at a store 2 blocks from were we live so just in the event that they call (if they were on they way, as they had promised), we’d be able to go back to our house. At 4:45PM, I called the Canoga Park office, following up as to what time they’d be coming, the person named Chris said that the driver was at our front door, knocking but we weren’t home. I told Chris and reminded him of their usual policy of calling ahead before they come, he said that the driver was calling me but there was no answer.
There was no call on my phone because I have been standing by for 6 freakin’ hours for somebody from their office to give me heads up when they’re coming.
Result: They did not pick up my box because according to Chris, the driver is already in Torrance, CA.
No efforts were made from Chris, except for the offer of re-​scheduling the pick up, meaning to say, I have to waste 6 hours of my day again to wait for them at an unknown pick-​up time.
Maybe if I have multiple boxes, they would be more interested in providing better service. But since I only have one, they probably think that they’re not getting much business. Bottom line is, one customer is still a customer.
This is very sad. To provide good customer service, one does not have to have extensive college degree… You just have to have the heart for what you do and for the product you sell.

don’t even think of using this service…
just sent a box to the phils. and was told that the delivery van was robbed… if you don’t know what mandurugas or mandarambong means, go ask.

bad customer service!!! i went to drop off a box inside the seafood ranch market in carson today. i asked if i could pay with a money order of $ 48.00 which i put aside previously so i could ship out a box when ready, to my cousins in the philippines. the man inside the store said he could not accept it & that they only accepted cash, check or credit card! i asked why they couldn’t accept money order (when they can accept it if a personal checks from customers were to bounce)! i told the man that money order & cashier’s checks are guaranteed funds! he said «no sorry you have to go to the bank and cash it!» pressed for time, i had to go to the other side of town where my bank is to cash that damn money order! i mean, if i had my own business like alas cargo, i would have been more than happy to accept money orders, cashiers checks from my customers, preferably than personal checks, because personal checks you accept from customers are likely to bounce & you get charged nsf fees & have to chase the customer down who most likely may run away & you may never get reimbursed & never see that money again!!! another thing alas cargo, you being lucky to be in business (because a lot of people are out of work due to «lay offs» or businesses going south) could have gone up & beyond your customer service & have honored my money order or better yet, honor it from all customers at all times. this way, you could lessen/​save yourselves headaches from receiving bounced checks from customers & having to chase them down!
you know, i despise people who have jobs/​businesses & cannot deliver good customer service or run their business the right way! people who are laid off would do anything to be in your job position & provide the best customer service you failed to do! my back was hurting from lifting the box & putting it in my suv, & i had to drive to the other side of town to cash that damn money order! learn how to treat customers right & run your business the right way! and don’t be crying if you receive bounced checks from customers & they run away & «never» pay you back! you will wish you got paid by money order or cashier’s check instead from good customers like me! i will take my business elsewhere where people know how to run their business, appreciate their jobs & not take it for granted!!!
the customer service you provided me today is an example that you don’t appreciate your job/​business!!!

I have been using Alas Cargo’s services for a long time to send packages to my family in the Philippines BUT when my husband and I decided to move back to the Philippines to raise our daughter there, we packed all our stuff and chose Alas Cargo as our shipper. It was a smooth transaction. The staff both in the US (Tess E.) and the Philippines (Gloria) were very efficient and very helpful. Six weeks later, our 40-​ft container van arrived in the Philippines, intact and no item missing. Kudos to Alas Cargo, we are grateful to your service!

alas cargo drop off: nov 25^th, 2010
they said 30 days to have the box at my doorstep
jan 12, 2011: box is still not here, got 3 cellphone numbers that are always busy, emailed them through their website last jan 2^nd with still no reply.

If you don’t know what a Balikbayan Box is, then you’re not a Filipino. Today, I am shipping a box to my cousins in the Philippines filled with food, clothes, and household products. Philippines has a lot of good products, but the US Products have better quality for them. For example, a lot of Philippine’s chocolate is powder versus US Chocolate’s that use authentic ingredients.
You can get free boxes from any of their shipping centers to use to package your items. The dimension of the box is 23“x20“x17″. If you drop the box off at any of the shipping centers, the price is $ 40 for Metro Manila. For other parts of the Philippines, the price increases since they are harder to get to. Check their site for prices.
However, we called their (888)268−2527 to schedule a pickup. Their price is $ 50 for them to pick up in the San Fernando Valley or anywhere in Los Angeles. I believe the shipping takes about 20 to 30 days since its by boat. Its expensive when you pay to ship it via USPS by airmail and pay extra insurance for a small box. I swear a lot of the guys picking up the boxes are young Filipino guys. I guess this is a great tip for the girls.lol. They have their back support belt, so they handle packages well. Plus, they have dollys ready at every pickup. We gave a $ 10 tip since he brought extra boxes for us and got the box out fast. They give you a receipt and the box is on its way to the Philippines.
I am very fortunate to be living in the US. Not many people, not just the Philippines, but other parts of the world don’t have good quality products. We complain about a package of food is open or hair in our food, but other parts of the world, they can’t get any nutritional food or just don’t have food at all. Well, this box I shipped just gave them a little taste of life from thousands of miles away.
Have Fun here and Keep Unilocaling!