Marina Resort

The location of the hotel is great. We have a 2 year old and a 4 year old and we were able to walk to breakfast, lunch and dinner spots no problem (with no stroller) there is a park located right as you pull in, and you can walk to the lake to see the ducks which is great if you have kids.
The rooms them selves are good. Nothing fancy, but they do not feel «gross» as you would in a motel.
I would honestly give the hotel itself a 3. Our toilets were clogged upon the first use and I did find a few ants in the bathroom. The beds were clean and again, it is just an average room. I decided on a 4 star since the front desk was very accommodating and you truly cannot beat the location especially having small children.
If you do not plan spending a ton of time in your room I would definitely recommend a stay

I came up to Big Bear for a little Presidents Day skiing and booked my stay at the Marina Resort. The hotel is located about 5 minutes away from Snow Summit Ski Resort and walking distance to all of the restaurants in downtown Big Bear, the location is great with free parking.
Upon check-​in, I found the lady at the front desk very unprofessional and unwelcoming. I asked for a king bed and got two twins, she said she if I wanted a king, I would have to pay $ 20 more. She could have been nicer and more accommodating.
Marina Resort isn’t really a resort, it’s more like a very nice motel situated on Big Bear Lake. The room itself was very comfortable and well equipped, nice TV, comfortable bed, clean bathroom, good heater. I would come back and stay here again, I was happy with the room.
Unilocal readers, they do have a check-​on special for discounted rooms, so if you’re in the area, check in before you make your reservation. I did not know this until after I arrived.
I do have a few comments for the hotel if they actually read their comments:
1. The Jacuzzi needs to be serviced, it’s nice and hot but when the jets are on the pump makes a horrific sound.
2. The pillows in the rooms need to be replaced, they are old and clumpy.
3. While the beds are comfortable, the comforters on the beds don’t appear they can be washed and I am certain you don’t wash them between guests. I think you should look into a more sanitary type of comforters for your beds.
4. Better customer service training with your front desk, they should be a lot more welcoming.
5. Wifi coverage at least in room 312 was very poor.

Well, where do I start? My fiancé and I walk into the lobby to check in and we’re greeted by the most unfriendly, unpleasant receptionist, Casey.
No smile, no pleasant words, expressionless. But it’s ok, we all have bad days, so we brushed it off. Okay so day 2, we come back from this amazing off-​roading morning trip to find that our room was serviced even tho we hadn’t placed the sign for room service. I went down to complain and there was no one at the desk. When I asked for help, Casey again walked out and with such attitude and with a sigh said, «I’m on my lunch, but ok». After figuring that part out, and I want to add that the other receptionist Laura was nice to me about it, we once again brushed it off in order to have a good trip. Well I come back upstairs to my room to take a shower and find that there is NO WATER!!! My fiancé called the desk to ask about it and Laura responded with attitude that she was off yesterday and there was a notice at the lobby. There was no notice, no courtesy warning when we checked in the day before, not even a phone call. These things are scheduled ahead of time and no one mentioned it to us when we checked in? Or the morning of? No water for 4 hrs in the middle of the day on Valentine’s weekend? I really like this resort, its location and proximity to everything, so I suggest management take a hard look at their customer service representatives and give them a talk on professionalism, even when they’re on a lunch break.

This place was super cute and comfy. We stayed a long weekend here in a 1 King BR with the intent to play in the snow all weekend, and ended up cozy in the room next to the in-​room fireplace the entire time instead. Oops. I’m not complaining though. :)
Plus, you can’t beat the view. It overlooks the lake and every room has a beautiful mountainside lake view over the balcony. It was clean, cozy, and had a woodsy cabinish feel that we wanted for our weekend in the «mountains.» It was central to a good selection of great restaurants (I recommend The Pines Lakefront for a nice dinner out), and all the staff we talked to were super friendly. I’d definitely recommend this place, and I’ll undoubtedly stay here again.
My sole complaint was that the patch of snow between the lake and the hotel was heavily used during the day (weekends) for outside parties to sled and play in the snow. I mean large loud families would bring their loud children to play right outside the hotel, which is echoey and yes… loud…for inhabitants of the hotel. If I could recommend anything to the hotel (trying not to sound like a Scrooge, I love family fun as much as the next mom) it would be to do something about this. It’s very noisy and while I understand Big Bear is a relatively small place, playing loudly outside of a hotel where guests are paying money to relax isn’t particularly enjoyable. That’s where I docked one star. Other than that complaint, everything was wonderful.

Okay so we went back 1 year later so I thought I would give you an update. The room was nice, everything worked (fireplace) and everything was pretty much clean. Since I am true to my Unilocalers I have a few things to note, around the top of the tub where the shower meets had mold which Tilex can easily kill and the king mattress is due for an upgrade it was pretty flat and kept coming off the edge. Other than that staff (Casey) was accommodating and let me check in early and the room looked like it was pretty clean minus the tub! Thanks for allowing us to re-​review your location, hope to see you again soon!

Nice place to stay. 2 downfalls. 1. No microwave in the rooms 2. The snow play area on the property was used my non hotel guests. Will stay again

Let me start with simple word. Keep away from this place at all cost… Desk lady called «Casey» was so rude and kept yelling at me. I had never had this kind of experience, i.e., desk lady yelling at the customer until he leaves the place.
Here is detailed story. I made a reservation thru Marina resort web site. But, somehow reservation didn’t go thru. When we arrived this place, this lady called «Casey» showed up and just repeatedly said there was no reservation made without trying to help. Maybe it was due to broken web site transaction system. Okay, I was fine until then since there may be nothing we can do. But, I wanted to avoid any future issue, e.g., they would still charge and it would be marked just «customer did not show-​up». So, I asked if she can give me some statement that I showed up. That was true and simple thing. «Casey» said NO. Okay, then, I asked if she can give me her first and last name just for reference in case they still charge. She gave me just first name strongly refused to give her last name again in a rude way. This is typical example of (1) stupid carefulness (2) very bad customer service. Since I thought she is not smart enough, I tried to explain further why I asked that, then she kept yelling and didn’t listen to me at all.
Her rude attitude ruined my entire winter vacation.

The remodeled rooms are delightful and oh so comfy. Walked to dinner and nightlife. Cannot wait to return next month. Girls in front lobby are very welcoming.

Had the worst front desk I’ve ever seen. I was charged $ 20 on top of the already $ 400 a night per night for dirty towel (clean the kids boots) not sure what I have done. We were also frown upon as we were checking out. What shame for such a nice spot to have that kind of staff

Pretty bad experience! I left my coat in the room’s closet after checking out. I tried to contact room service. A girl answered and she said she would check it and call me back next day. However I didn’t get the reply at all. I have to call them again. She’s reluctant to respond me and eventually told me that they can’t find my coat!!! I’m pretty sure that the coat remains there. I’m just wondering why they can’t find it. I have nothing to say. Hope that their service can be improved.

Stayed here last fall for a wedding & a weekend. Totally lucked out with this place, finding it online, having last been to Big Bear briefly as a child. I chose it for its modern take on the local charm. Though originally planned at another venue, the wedding ended up taking place here, so my friend & I lucked out yet again :-)
Felt like we were at the best place to be in Big Bear!
A wonderful place to have a wedding.
Close to the center of town, walking distance to perfect cold-​weather comfort food at Paoli’s Italian Country Kitchen (*see my review) & the most classic souvenir shop, Big On Bears.

Wow, Brandon L. That is truly sad that you think this is acceptable behavior from your staff. The sound of footsteps and opening a door can get someone kicked out of your hotel is pathetic! This sounds like a bait and switch to take customers $. We would have left if the entire city had not been sold out that night. This hotel rather motel was not our choice. You were lucky to have our business, now I will spread the word of how disgusting your property is and attitudes.

Absolutely LOVE this hotel! We have been there twice and looking forward to come at least once a year during the fall /​winter when we want to make a random trip to big bear, we come usually come the month of our anniversary, they manage to always keep the room clean, coffee in the room, warm and clean bed covers. Also, Across the street from resturants and bars and perfect view of the lake in the morning! Reasonable pricing and worth every dollar!

My stay at the resort was remarkable, the staff was excellent and very friendly. The view of the lake and the atmosphere of the area go unmatched to any other resort I have stayed at in big bear. I have recommended this facility to many of my friends and they all told me they loved it just as I did.
The resort manager Robert personally helped me with an issue regarding my room and it was settled in matter of minutes.

So this was a steal for the comfort and beauty of the place. Besides the construction and the jack hammer were the only set backs which isn’t the resorts fault at all, the stay was perfect. Clean, unique, perfect theme with all activities very close to the resort.
Normally my off days and vacation times are different than everyone else’s this made it perfect fit me. Want busy and the feel of being out of the city and back to nature was perfect. The staff was great and the view was amazing! This we will be doing again at least on an annual basis for sure.

After scouting reviews on places in Big Bear, we decided we’d give Marina Resort a shot. I absolutely love this hotel for so many different reasons.
Check in was a breeze. We arrived to Big Bear earlier in the day than I had anticipated, so I called the hotel and the friendly woman on the phone informed me our room was ready and we can check in early, free of charge.
The room was exactly what we needed. Our room was on the middle floor, which is actually level with the parking lot. We were able to park right outside of our room, which made loading and unloading our stuff super convenient. We had two double beds to accomidate our family of 4. The rooms are not very big, but large enough to have a nice counter area and mini fridge. There is a large closet with mirrored sliding doors. The bathroom seemed newly remodeled. The décor of the room reflects the rustic feeling of Big Bear. Every room on the middle and top floor has a balcony furnished with a table and two chairs. The bottom floor room’s have a patio with a table and two chairs. The beds were so comfortable that I woke up refreshed and energized, ready to take in the beautiful early morning view of the lake and mountains from our balcony. I love the fact that there are so many pillows — some flat, some fluffy.
The hotel lobby is beatufiul. The décor makes you feel like you are in a cabin. There are huge bay windows so you can admire the scenery. There is a small station with self serve water, coffee and teas (I hear they also have hot chocolate in the winter). There is also a small microwave that we used plenty of times. Every staff member I encountered in the lobby was not just courteous, but they were so friendly.
The pool and jacuzzi area is clean with plenty of chairs and umbrellas. We used the pool more than we planned. It was perfect to come back and go for a swim after a hike. There is also a little play set for the kids right outside the pool area with a slide, monkey bars, and swings. My kids loved the ping pong table near the Koi pond. There is also horseshoes and Volleyball — plenty to do at the resort. There are a few barbecue areas that appear to be very nice. We plan on using them on our next visit.
Marina Resort is in the perfect location. The village is very close, our kids had no problem walking to the Village. We also walked to the bowling alley and the Funplex.
The worst part of the hotel is having to check out. I seriously did not want to leave! We were actually going to add one more night onto our trip, but the hotel was sold out that night. All good things must come to an end.

I’ll keep this simple… Save yourself the time and headache with dealing with this place.
I had 6 different conversations with 6 different people over 8 months about our wedding, 2 of these conversations were in person (we live in San Diego, not a short drive). My fiancé and myself were told the same thing every time and that was Yes, if you have a room here at the resort you and any guests you have may use the grounds. During these conversations we both asked, «Are you sure? It’s for our wedding day time reception, there will be ourselves and 60 other people. There is no one we need to talk to to solidify that? No contract we need to sign?»
«Nope,» we were told again and again.“As long as you have a room, you and your guests may use the private grounds.” Well score we though! 6 employees can’t be wrong right?
Not so much. Not only did Amy from the marina resort (and the apparent event planner who was never mentioned to us) inform us just a month and a half before our wedding that it wasn’t possible with no offering of a solution (stressful!), she scolded ME for 1) not taking the names of all 6 people I had spoken to over the 8 months and 2) Told both myself and my planner WE should have known better, even after I made it clear WE asked HER staff for a contract not the other way around, and 3) Was ridiculously rude and flakey. But when she finally did call me back she said, «I’m not going to take your word for it just because you said so.»
Ummm really? I don’t do dumb, you shouldn’t either. As I said in the beginning, save yourself the time and the headache.
Previous to this whole breakdown I actually stayed here. It’s overpriced for the area and for what you get. Pass.

A few days ago my family and I went for a getaway. I did a lot of research to see who had the best reviews and chose The Marina Resort.
When we arrived there was a few ladies working in the office. We were greeted and helped out.
We parked around and walked to our room. We were told our room number was 308 and that’s what was written on the key sleeve, but it ended up being 306. So that was a little frustrating.
The rooms are really nice. The beds are comfy. The view and area is great. You can walk to the village and check out restaurants and shops.
The thing that is one of the most important to me when booking a room is cleanliness.
Our bathroom wasn’t clean. There was a lot of hair in the shower and when I pulled a towel out to use after bathing my infant child, a bottle of whiskey came flying out of the towel. It was disgusting.
It makes me wonder if the towels were even clean or not. Maybe the previous guest just placed the dirty towels back and wanted to be funny? It wasn’t funny at all.
It made me think what else was still dirty.
At check out I made my complaint about it and all the receptionist said was,“I’ll take care of it”. It’s a little late to take care of that. An apology or a credit for having to clean a bathroom you’d expect to already be clean would have been nice.

Beautiful. Our room was very clean and cozy. Bed was SOFT.
My gf and I originally booked a different hotel (lakefront lodge) Through Expedia but when we got there, we were thoroughly disgusted by it. So after checking in there, we checked out about 10 min later. We drove around and asked a few different places what the standard rate was… We went through reviews and we decided to choose The Marina.
I shared my story of the bad experience with the front desk girls and they were super friendly and showed me the room before I booked it. As soon as she opened the door I loved it!

I am staying here as we speak. I love the hotel, it is really quiet and there is not many people staying here. I know it’s the week day but it’s very pleasant!
The housekeepers are really friendly and asked me if I needed anything. I left and had breakfast and they had our room done by the time we came back.
The room is very nice. I have the two double beds on the second level (parking lot level). I believe they are remodeling the rooms or already have. The bed is seriously like sleeping on a cloud. NIce and warm.
Only thing I didn’t like is the front desk lady was pretty rude. She didn’t really seem like she liked her job. Maybe a smile would have been nice.