Knights Inn Big Bear Lake

This place is the worst. We decided to visit friends in big bear the last minute and this was the only place available. Should have been leery of that. The place is very run down. The beds are hard as a rock. The room came with a ceiling fan but didn’t work. Called the front desk and he said he would bring a box fan to the room. He never showed up and then never answered the phone again. For $ 120 a night I expected just a little more. Will NEVER stay there again.

We got a free stay here but we couldn’t spend the night so we left. There were so many ants around the beds, it smelled like wet carpet, restroom was disgusting. I would not recommend it here even for one night.

I’m a Disabled Marine (USMC) veteran and I’ve slept in quite a few ugly spots in this world. This beats them all.
Still pissed. Condoms in bed. The front desk guy was horrible and cursed at me but I kept my cool due to my kids being present.
Call the local police. They said they get calls from angry customers all weekends.
Don’t ruin your weekend here. Pay the extra money or don’t come at all.
The only positive comments must be placed here by the staff or owners.

The most gross place I’ve EVER been. This place has to be demolished. I never checked reviews about it, because I wouldn’t be able to imagine that these kinds of motels do exist in the US… I couldn’t imagine them exist anywhere on our planet. We paid $ 300 for that, just because everything was booked everywhere else. A family next door to us paid $ 500!!! I prefer to sleep in my car. The place was terrible: heater didn’t work in our room, window blinds were messed up, and didn’t protect from outside light, that didn’t have a switch enywhere, the furniture looked like it was picked from a sidewalk, chairs looked like 13 people died and decade on them, and beds felt like I had to sleep with my clothes on otherwise I’ll get lice or bed bugs bites. DISGUSTING !!!

If I could, I would give this place no stars. The room was so dirty and dusty! It looked like no one had been there in years. There was even mold growing from the ceiling fans. The room had two doors and there were trash bins outside the back door! Not only that, but there was trash scattered on the floor!!! I will never ever return to this place!

Stood there on the Valentine’s Weekend biggest mistake of my life was the worst place ever to stay. It said the rooms had air conditioning what we got was a ceiling fan. The thermostat for the heater had a missing cover and the wires were exposed told my husband not to touch it, you might electrocuted. We asked for another room and they said they were all booked up but according to the parking lot their were 4 cars including ours in the parking lot. The shower has mold and I have I have pictures to prove it. My husband pushed the door it moved 2 inches needless to say if he pushed the door hard enough he could break in or anybody else for that matter. Please don’t stay there, you will be so disappointed unless you like sleeping in a place that is below park bench standards. Oh but the Girl that works their putting up the beds is very nice and sweet. So of course we left her a tip for all her efforts. But the Hotel is the worst Hotel ever we have stayed in. We drove down and stayed in Indio for the Riverside County Fair and stayed at Indio Motel and that was like a palace compared to this dump in Big Bear.

This place is unbelievable! not just because it is completely filthy, but but because of how much they charge for the filth they expect people to subject themselves to. I mean, not any portion of the $ 270/​night cost goes back into the up-​keep and cleanliness of this poop stain in the mountains.
It’s like walking onto the set of a Stephen King thriller, complete with danky smelling hallways/​rooms, to stained walls/​carpets/​chairs, to mattresses w/​out covers and cardboard covered box springs. There was a phone in the room, that wasn’t connected to anything… yup a phone with no landline hookup to call the front desk for service or god forbid HELP!
Some people are saying you get what you pay for, well if this were the case the price should have been $ 50 a night with a complimentary penicillin shot upon check-​out.
Needless to say once we viewed where we were about lay our heads for the night… we immediately moved all of our things out and checked-​in to The Holiday Inn right next door… where we were given a special rate ($ 217.00 including tax) because they felt bad that we got lured into the three-​ring shit show that the Knight’s Inn at Big Bear Lake truly is.
PLEASE SAVE YOURSELF THE TROUBLE OF DISPUTING CREDIT CARD CHARGES!
*****DO NOT STAY HERE!!!********

I’ll write my review here since Expedia hasn’t allowed me to do so…
Despite reading previous reviews on Unilocal my husband and I decided to give it a try since it’s was the only hotel available on Jan. 30, 2016. We checked-​in, went to our room and discovered that the room had not yet been cleaned from previous guests. The beds were undone and bathroom was dirty. A gentleman that happened to be in the hallway at the time heard us and apologized. He seemed to be head of the cleaning crew. Anyhow, he opened up the room next door for us which was clean, and told us to get a new key at the front desk. My husband went and ended up getting into an argument with the guy at the front desk who refused to give us a new key so after much arguing hubby decided to call the Sheriffs. By this time it was around 4pm and Sheriffs seemed to be taking long so we decided to leave our stuff in the room and take the kids snow tubing before it got too late. We came back around 7pm and again hubby went to front desk to request a key. Same guy refused to give it to him and again, we called the Sheriffs. Surprisingly, there was a lady outside also waiting for the Sheriffs. Apparently, she also had issues with her room/​reservation. Sheriffs finally arrived, wrote down the report, and said that although they agreed with our complaint they simply could not force the hotel to allow us to stay and we had to leave. They walked us to the room to get our stuff but it was no longer there. They had packed our belongings and stuffed them in a closet! I think the Sheriff felt sorry for us because he tried helping us find somewhere to stay. He even mentioned that they’ve have several complaints on this hotel in the past and even suggested a civil lawsuit again them. It was nerve-​wrecking trying to find a place last minute but we were finally able to find a vacant cabin. This has been the most horrible experience ever! I don’t understand how it hasn’t been shut down. I don’t care how old or dirty it looks, Customer Service should always be a key to a business’ success. This hotel doesn’t have ANY type of customer service and shouldn’t be in business.

READ ALL REVIEWS!
Dirty all the way. Horrible management. You are better off sleeping in a bench.
I cannot write the real comments because I will loose my cool.
THE HOTEL RUINED THE ENTIRE WEEKEND. DONT DRIVE ALL THE WAY UP HERE AND GET THIS SHITTY HOTEL
The only good reviews are probably put there by owners or staff.

Toilets don’t flush, you have to pay for channels, doors don’t lock, dirty rooms, fan doesn’t work, run down motel that’s never maintained

The room was terribly dirty the facility was terribly dirty the TV did not work the cable did not work the heater did not work the parking lot was not plowed so no parking availability there was a hole in the shower

Worst place I’ve ever stayed in. I regret coming to this place. I was promised a room with a lounge but was given a basic one. The room is super tiny and looks filthy. It has a heater that makes a super annoying noise 24 hours a day and it is a super old version with fire and gas involved. I like opening my window for air to come in but I couldn’t since there is no screen to keep the insects out. The curtain is missing a hook and lets light in at the part where the hook is missing. The closet has 3 hangers which I couldn’t trust my clothes with. The telivision is located by the door to the right side of the bed which makes it impossible to watch comfortably and without getting a neck pain. The bathroom is filthy and the toilet is unbelievable lower than average.
Sounds bad so far? Not done yet. The bed makes a squeeking sound for every movement and the head board is not properly attached to the wall and it looks upside down. It is really uncomfortable. I don’t recommend this place and it’s a stay full of disappointment. I have paid $ 200 a night somewhere else and it was never this bad.

The one star is really being generous. I paid $ 200+ per night for a «suite». Of course, there are no refunds/​cancellations/​etc so when you book over the phone you are screwed. Once you arrive you realize why they have that policy.
Black mold in showers, non-​working carbon monoxide monitors (this is a big issue as all the heating is very old and outdated), broken blinds that do not provide any privacy and garbage piled outside by rooms. These are just a few of the HIGHLIGHTS. I’m still praying we haven’t brought home bed bugs.
On night 1 it was impossible to use the guest bed by the front window of the «suite» because the blinds were broken and the exterior light remained on until 4:45am when it finally turned off (must have been on a timer). My daughter and her friend woke up dizzy and vomiting. When I tested the carbon monoxide monitor (it had a test button) it was inoperable. Management did move us to another room at our request but claimed it was an «upgrade». This is nonsense as it was exactly the same type of room but instead had curtains rather than broken blinds. Management also informed us it doesn’t matter if the carbon monoxide monitors work if you leave a window open. Disgusting and they should be shut down by OSHA for that reason alone.
To me — the biggest issue is that when I booked with a chain hotel — I assumed a level of standards. In fact I booked with Wyndham (who subsequently do not represent this establishment). There are no standards here — this business is run as a slum and you should expect nothing more.

This place is a scam; please avoid. I visited Big Bear a day after Christmas, I know it’s around the holiday but they shouldn’t be charging 200 (yes, two hundred dollars) for a room, demanded in CASH (whereas a cottage not far from this place had a holiday rate of $ 175.00). I didn’t stay but my first impression upon entering their lobby was rather negative; the room smelled funky and dark, and the old front desk guy was less then welcoming.

Lets began with the stars, I would give it NONE if it were an option!!!
While waiting in line to check in I witnessed the two front desk clerks have a huge altercation in front of all the customers, AWESOME… right? Horrible front desk customer service.
Rooms are filthy, unmaintained and complete dumpster to say the least! Windows are cracked and heaters are not even working!
Housekeeping is mostly like not done thoroughly :(
Do yourself a favor and DO NOT put yourself or your family in an unhealthy environment!
EVERYTHING ABOUT THIS PLACE IS BAD!!!

Disgusting. Dirty. Rude. Other than that, not bad. Seriously, you need to avoid at all costs. I have no clue how this place gets to keep the Knights Inn brand let alone stay in business. Squalid conditions. Even if you’re doing things on the cheap, there’s no need to go this far. Motel 6 is a much, much better choice. How’s that for high praise?

This place is perfect if you’re just looking for a spot to rest in between days at the mountain. The rooms (despite what some say) have always been clean and guest service has always gone out of their way to make sure we’re set up by the time we get in. This time around we got in after hours and they were able to warm up our room and make it accessible when we got into town.
We’ve been coming here for years and use it as a place to grab some sleep and recharge. If you’re looking for a resort type setting I’d suggest another hotel. Knights inn serves its purpose and the staff is really kind. For people upset about high rates — I’m guessing they came in on a peak day when no other hotels had vacancy. Beggars can’t be choosers when you plan last minute. Thanks for setting us up for opening weekend Knights Inn :)

I will give this place one star only because the front desk was nice and the beds were comfortable. However, I will NEVER stay at this dump AGAIN! The address given by online is actually their older (if that is possible) address. My kids honestly started crying when we pulled up. They thought it was a joke. After getting off the car and trying the door I thought we had been ripped off because this location was deserted.
After calling the number given, a very pleasant man gave me another address on Big Bear. I have to say, was only a minor improvement. The place is completely run down and it honestly looks like there is absolutely no care given in regards to its upkeep. The landscape is overgrown and the pool is unapologetically filled in with grass and overgrown weeds.
After going to the front desk I learned they actually rent out the other location when this location is full. The front desk man was very nice which is probably kept me from running out he door after I saw the «lobby». If you think you are going to get the free breakfast they promise, beware, it looks like a messy employee break area.
Walking up the stairs to the room was an adventure because the stairs do not look sturdy enough to hold adult weight. I cannot believe Wyndham Resorts associates themselves with this hotel. Walking into the room, we were overcome with some kind of air freshener. It was so strong that we immediately tried to open up every window possible.
The bathroom… I wanted to cry. The window screen was missing so if you are planning on opening the window, be prepared for your neighbors from across the way watching you while you tinkle. The shower had mold and the shower door did not fully close which made shower time turn into a soggy wet sauna room at night. I seriously thought it was raining inside the bathroom.
The walls are paper thin. We could hear the couple next door discuss their toilet flush, breakfast plans and also heard them as they stood up, closed the door and walk down the hall… I’m serious. The walls has drip marks and the ceiling had stickers from previous guests.
The television, don’t plan on watching too much of it because it only gets every other channel. The batteries also gave out on us during our stay… in the middle of the night. My husband went downstairs to use the ice machine… it gave out the equivalent of an ice maker at home, when it is our of ice.
Checking out, we were greeted by a sign on the door and out front that said «Be back at three». Don’t say I didn’t warn you if you decide to take them up on their discounted $ 50 a night deal (when supposedly they charge $ 150).

AVOID AT ALL COST! DO NOT STAY!
I stayed here once before. It was Pet Friendly hotel the one time I stayed. I planned another vacation in Big Bear with my family and made a reservation to stay here. I showed up with my register animal and the owner of hotel wouldn’t let us check-​in. I showed proper paperwork, which he said wasn’t enough. The confusing part was I confirmed all this weeks prior to coming up. BUT, he canceled my reservation and told me off, then proceeded to tell me how his dogs are registered. Not to be judgmental, but the only thing wrong with this guys was his attitude and if there’s a service for that, then I believe those dogs are legit.
I drove 4 hours to Big Bear, planned to spend a week there. Instead, I had to walk out and explain to my wife that we had no where to go and had to head home. While she cried with our infant, I went back to plead and beg, offered to pay pet clean fee and then some if he’d just let us spend the night. He pushed me out the front door and locked it, told me to go away.
(This was not one of my proudest moments, but I had no where to go at the time.)
I share this story in hopes that you take this in to account when looking for places to stay in Big Bear. This guy is the worst of the worst when it comes to people. I didn’t raise my voice, I didn’t curse, I didn’t get upset AND still this guy proceeded to treat me like dirt.
If this is the type of experience you hope for then by all means. BUT I implore you, please think twice before staying here or offering this guy money. The stuff you will find in the room is gross. LOOK AT THE PHOTOS ATTACHED BY OTHER PEOPLE. I wish I saw this before I stayed.

WARNING! There is NO Air Conditioning here. Some hotels only provide heat since it gets 60 degrees during the night. Read before you book so you know what you’re getting into.
I did not choose to stay here until finding out last minute some friends AKA (flakers) were «unable» to come through after talking about this trip 6 months in advanced. Unfortunately this was the only hotel that fit our budget and was available at the time. I did not know about the hotel having no A/​C, regardless we weren’t in it for most of the days anyways.
As for the hotel itself… cheap. The staff was really friendly, too friendly to be exact and I soon found out why. Walking up to the second floor, the stairs was very sketchy. Everyone has their windows open for fresh air so don’t mind waving hi when you walk by. In the room there were stickers kids decided to put on the ceiling for decoration. Beds were stiff, sink was broken to where water struggled its way down the drain, and for the ladies… there’s no blow dryer! (women dig the blow dryer) ;) No fridge for leftovers, so eat up where ever you go. Oh and the cable? Well lets just say I only found about 5 channels that worked… baseball is very boring to watch.
Being military and all, I really didnt mind much of everything. Although, since the guests are mostly tourists, I’m sure they would not enjoy staying here. Make them reservations ‘elsewhere’ and in advanced, peepz!

I don’t get why everybody is complaining. You pay about $ 40 – 50 for a room to stay (for up to 4 guests) which I think is most reasonable rate for what you get. Nice cozy beds and sofa, bathroom with shower, compilmentary breakfast, TV, Free WiFi, even a little refridgerator to keep our drinks and foods cold. Me and my friend is more than happy to say «come and stay»

If you want to feel like you are in a horror movie, then this is the place to be.
I regularly stay in inexpensive motels but I have never felt uncomfortable in a room like I did here. First of all, how does a room cost $ 100/​night? It’s dirty; I’m pretty sure house-​keeping is non-​existent. The carpets are filthy, you can’t take your shoes off. The chairs have stains all over them from who knows what… so you can’t sit down. The beds have hairs nestled within the sheets, so you can’t lay down either! You can’t even lean against the wall because that has stains all over it too. So you can stand in the middle of the room holding your belongings in the air.
My boyfriend and I complained and were given an upgrade to a room that used to be the «honeymoon suite». While it was better, it was still not worth $ 100. We washed our hands and the sink was clogged so the water just sat there. I opened the cabinet door under the tv and it came off one of the hinges. The chair in this room had mystery stains too and there was wrapping paper covering two of the windows. After sitting in this room for awhile we decided it wasn’t worth it and went to ask for a refund. They did the run-​around and said we had to call the manager because he wasn’t on site & when calling he said to call back after 7. We left Big Bear and were back in LA when 7 came around and once we got a hold of him, he said he couldn’t refund us because we were not there in person.
I don’t know how this place stays in business, it’s really deplorable.

You get what you pay for. I don’t know why people are complaining because they already know beforehand what is expected. Obviously, it is not top notch luxury hotel. However, for a night stay, even two night stay like me, it will do. It has most necessities needed for a couple nights stay. Also, if you are visiting most of the time you will be out and not at the hotel. The front desk person, not sure what his name was, was very personal and friendly. It is not the best looking inside and out, but I encountered no problems at all this is why I am rating it a 5.

At first sight the hotel is nice. We booked the family suite with 3 beds. The room consisted of 2 rooms, a small kitchen, and a bathroom. At first look, it seemed perfect for our family. For heating there is a wall heater between the 2 rooms. Once you need to use that the people in those 2 beds get so hot. The heat does not radiate through the rooms, just that one area. we then found thatcthe lights were so dim, we still can barelynsee once nightfell. The stove didnt work. Took more than 10 minutes to get hot water rolling into the shower and by then it only lasted 2 – 3 minutes. The beds were very firm and the outside light shined right onto my pillow all night.
Complimentary breakfast: 1 gallon of milk, 1 gallon of Tampico, donuts and coffee. Pretty much what is expected for free breakfast. There was no creamer for the coffee and the kids found ANTS in the donuts. There was no one at the front counter to complain to.
We will not stay here again, I dont care how good the price is. I do not reccomend it to anyone.

We looked all around for a room. And this place had one available. The guy at the desk told us 150 cash only. No cards no info about us. And the ad said 49 $ bucks a night. So me and my chick Are thinking the guy cashed out on us for 100 bucks.
Place was decent. Towels had what seemed to be «cum stains» or just random yellow stains. On every one of them. Bed was comfy. Pillows were alright. Not complaining. But the place was pretty ronch… I would not come back. And would refer elsewhere. Sorry knights inn but y’all gotta get your game right and play ball. Meaning… Update, clean your towels, and turn that fucking heater off FULL FUCKING BLAST! Oo! And all doors on the out side were locked so we had to wait for someone from the inside to come out. Btw. It was 15 degrees last night when we could not get inside. I want a full refund for this horrid night because There was random pubes tickling our feet when we were sleeping. Room 310 no go!